We use Orchid in the medical spa that I work at on the daily for scheduling clients, sending reminder texts and managing our customer database. I love the integration of the reminder texts being sent out through the software. Taking payments through Orchid is also a smooth process.

There are so many user-friendly features that make this software the standard for medical spas.

Updates bring advanced features that sometimes requre new training.

I love Daysmart. It is quite intuitive and less complicated than other software that I have used in the past and paid more. When there are questions, customer service is friendly and they resolve the issue.

For the most part, DaySmart Spa is simplistic to use and pretty user-friendly. There are so many features that are helpful from online scheduling, appt reminders, entering staff schedules, using multiple rooms, payroll, reports, maintaining and tracking inventory for selling products, easy checkout process.

It would be really nice if there was some way to be able to add a shopping cart to the website for those who would like to order products for the website or a link to add to a website that may be built by a web designer. The USB credit card reader didn't last long, however the software does allow you to enter directly into the clients ticket. You just have to make sure you actually go through process to run a card as it can be missed.

Overall, DaySmart is user friendly, and steps are logical and intuitive.. The interface is easy to understand and texting and app features take it over the top.

The ability to text patients and schedule from the App is by far my favorite feature of DaySmart. It makes following -up, checking-in or scheduling patients a breeze even when I am not in the office.

I want the ability to copy daily schedule and put into an excel spreadsheet. Additionally, I think text blasts should be included in cost and not an up-charge as your software already had a high price tag and this would cost you nothing. Would like text reminders to be able to be customized to say DermBar not random phone number.

Good, I would like to see faster development of new and useful features, maybe an email sent out when and update is made to list the changes or new features in that update.

We love how Orchid lets us customize just about everything! The booking and check out process is very easy and the whole program is easy for new staff to learn.

That it is not web-based and not set up from multiple locations to share the same client, staff and services database, you have to re-enter clients, staff and services for every single location's database. And that the email and text features are very limited in communicating via 2-way text or having more appointment reminder text options as well as email marketing... would be great to have a leads database where if people fill out their info on our site that the data is captured into orchid as a lead and when they come in for service they turn into a client. Marketing to leads vs clients would be a nice feature. Also would love a add holidays we are closed to the scheduling feature so when doing recurring schedules for Staff they are not scheduled on holidays automatically.

Managing medical spa. Used envision prior and switched to daysmart ~8 years ago. No regrets there, but would like them to close the gaps in functionality between desktop and cloud asap. Seems to be steady improvement over past 3 months since migrating to cloud.

Great support! Cloud based convenience of access. Intuitive for basic functions, (less so for anything beyond) Unlimited users. Overall I prefer the desktop version but current situation requires cloud. Holding out hope for fixing the problems. Bonus: Didn't work with solutionreach which gave us solid reason to drop it.

Prepaids! This one thing makes me want to go back to the old system. Can only see client prepaids when creating ticket or using mobile app. Can't manually adjust prepaid without creating a custom package and/or ticket to add/subtract prepaid. Prepaid quantities (botox) must be added one unit at a time. Not practical! Can't run report of prepaids in the system. Other: Cloud access. Changes can be made that bypass rules like noon and midnight swaps that prevent issues when creating appts. Limits checkouts to 2 payment types per transaction. Usually very good. SHTF when occasional errors don't explain what processed and what didn't. Requires user to rebuilt ticket from scratch. Open tickets mess up daily totals and can't be closed retroactively.