After we discovered this problem we called the company for a return and refund. We were told that since it was more than 30 days after the purchase date a return/refund was not allowed.

They are true business partners. Always willing to support our business, even with customized requests.

I love that Orchid is mobile, real time and intergates with everything we ned.

They always had something go wrong and would then need support which took time from actual work.

I really enjoyed their software, having it all set up properly, learning all the ways to use it, and the training was impeccable.

Fully integrated system to help manage all our client needs, from customer date, contact management, reporting, marketing and social media support.

And just a beautiful technique overall in the setup. I really thought we had a winner there.

Its easy to use and doesn't have too many problems. I also like that it doesn't need to be backed up to keep our schedule protected.

We have been using Orchid for almost 11 years and have found it to be very easy to use. Plus I have had some amazing help by our rep. He truly has been a delight to work with.

Issues will fixing problems with the software.

I love the integration of the reminder texts being sent out through the software. Taking payments through Orchid is also a smooth process.

A complete waste of money. Learn from our misfortune.

Come on Orchid!!! Fix that reporting method. Other than that, excellent job guys.

Hands down, they have an amazing team of customer service reps who go out of their way to accommodate you with excellent service and care. The software is easy to understand and use and so is the app.

Very nice customer support and follow up. They make it very easy to get questions asked and genuinely care about their customers and ease of use.

I could just call and go straight to his desk and ask him questions, or email the support team anytime without bugging them.

Because of the interface, it is difficult to switch which is why it has taken so long.

Getting through to customer service is always easy, and Ryan is the best. He is a great listener and consistently makes recommendations that continually  work with our practice's immediate needs.

The overall experience was very positive and it did not take long to teach my staff how to use it. We have a weekly goal for our productivity and seeing it in front of us gives us a push.

It also has a mobile app available which is handy for on the go, I'm not stuck to a computer. Customer support is most excellent when in need.

Poor package creation, poor customer service, difficult to track deals and previously purchased packages, poor refund ability.

Thus, if you have a paperless office/spa, you will have to put a desktop or laptop in every treatment room and pay for a license for each of these additional computers or the software is useless.

Unfortunately 2 things & 1 of those 2 was the ultimate deal breaker as we did have them up & running until coming to this sad problem.

Open tickets mess up daily totals and can't be closed retroactively.

A feature that I did not know it had when I trialed it and was really happy about, is the revenue projections. I love seeing week to week what our projections are and what % booking we have.

The constantly bombarded us with phone calls and we had to have certain internet and modem requirements and the worse part is they had 3 mandatory training for staff and set up.

Very Easy and helpful, very care and nice costumer support. Fast software  and great quality.

So many errors and embarrassing when trying to check your clients out.

The customer support are friendly and understanding.

Continue to Believe this Customer Management System is the best.

The best medical spa software available. Easy to use, fantastic customer service and extremely versatile.

They cannot provide that report in such high detail right now, unfortunately. We had to cancel with them for now.

I decided to try this software for our med spa. The interface is visually appealing and easy to use.

We like that we can view the schedule from any device.

The pricing is very affordable and a free trial is available which is helpful to test it out and see if its the right fit.

The product has a gazillion different features and loves to expand its offering into new industries. They give you access to everything via a robust API and good reporting.

As an enduser I appreciate a clean and easy interface. Easy payments and bookings and canceling.

My overall experience with this app is great. It’s is very user friendly.

Besides the horrible service they have not kept up with technology.

This experience may also be attributed to trying to schedule massages where schedule management is difficult.

It's disappointing on the whole, because I see it as a decent booking system with potential, if they kept up with the times and listened more to their users.

Integration with existing platforms was a little difficult, and getting others to try is has been hard as well.

The company is great, the people are helpful. The software is overpriced and clunky.

The inbuilt marketing functions are absolutely dire and Mindbody doesn't integrate with anything (it's not even on Zapier) so you'll struggle to build a great marketing machine using it.

I cut my losses and canceled the subscription very early after realizing how little help it was in my area.

I mainly used this through my iPad and there were some minor issues where it didn’t seem compatible with the iPad and I would have to navigate the site in a an odd way.

The interface was so old-school, and the customer service was absolutely terrible.

Mindbody is missing several key features such as double-booking options and the option for memberships is pretty difficult to use. MBO is very hard to train new people in using.

Very good experience with Mindbody, it helps me stay in shape and I love all dance classes. It always worked very well for me on my pc, for now I did not use it on another device.

My experience was $500 per month at two locations of nigthmares, frustration, and apologies for clients.

It's a great app when you gym has this kind app for the booking of their gym's class.

The only thing I don't like about this software is how hard it is to find all of your different studios' schedules.

Their staff team is also super helpful and they have many seminars and resources to help build your business.

This software is easy to install and has great customer support if you have questions. It simplifies booking appointments, adding inventory, taking payments and scheduling.

I haven't found any features that I don't like about Mindbody.

Absolutely love Mindbody and how easy they've made scheduling. I love that I can purchase class credits right from their site and I know what experience I am getting each time I log in.

Great for automation for business, also a good tool for user.

Generally I was very pleased in using this product. I haven't needed to use it in a little while.

I like the ease of use, and they were very supportive at start up and roll out.

It is a beautiful interface with lovely pictures and colors.

Each time we call up and try to speak with somebody to help us through something else that is not working correctly, we are given different information that causes more and more problems.

I have had trouble in the past managing my accounts. Since I need different logins for the studios that I visit, it can get a bit tricky.

It was great that our trainer was able to meet with us weekly to help us learn the system.

Really good customer service. Will give you discounts to get you to sign up.

It was the worst experience, afther that company, I had hired another that did the programming in 2 days and I was using it in 3 days at the 50% of the cost.

I took mine via zoom and it was very easy to enter and participate. This is inexpensive (even free if you choose) and you get to stay fit while having some fun.

US Dollar

DaySmart Spa software is a cloud-based solution, which assists spa centers with appointment scheduling and client management. Key features include barcode scanning, payroll, automated reminders, memberships and document management.

The application comes with a point-of-sale module, which enables team members to track inventory levels in real-time, process payments and manage packages/coupons. The solution allows users to create client profiles, record SOAP notes and track prepaid or outstanding balances. Customers can use the personal portal to add/save credit cards, check loyalty points and view upcoming visits.

DaySmart Spa medical spa integrates with QuickBooks, streamlining all accounting operations. It comes with a mobile application for Android and iOS. The solution is available on a monthly subscription and support is provided via phone, email and documentation. 



LongDescription

Employee Management

Faculty/Staff Management

Electronic Payments

Barcode/Ticket Scanning

Payment Processing

Customizable Reports

SMS Messaging

For Salons and Spas

Before & After Pictures

Reservations Management

Credit Card Processing

Transaction History

Customer Database

Gift Card Management

Class Scheduling

Payroll & Commissions

Calendar Management

Scheduling

Data Import/Export

Promotions Management

Multi-Location

Treatment Packages

Booking Management

Email Marketing

Sales Reports

Inventory Tracking

Performance Metrics

Marketing Automation

Client Portal

Event Scheduling

Social Media Integration

Email Reminders

Website Integration

Activity Dashboard

Alerts/Notifications

Online Booking

SMS Marketing

Reporting & Statistics

Reminders

Automated Scheduling

Customizable Templates

Billing & Invoicing

Discount Management

Real Time Reporting

Commission Management

Employee Scheduling

Payroll Management

Customizable Forms

Appointment Management

Client Management

Drag & Drop

Customer History

Point of Sale (POS)

Third-Party Integrations

Appointment Scheduling

Inventory Management

Loyalty Program

Client Database

For Medical Spas

Web browser (OS agnostic)

Free 14-day trial

Deluxe $69/mo (3 employees) 
Premier $129/mo (unlimited employees) 
Platinum $249/mo  (unlimited employees and a bundle of add-ons) 


Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

Self-Employed

2-10

11-50

51-200

DaySmart Spa

Live Online

Webinars

Documentation

Videos

Mindbody is a cloud-based club management and appointment scheduling solution designed for the needs of small to midsize businesses. The product is primarily used by gyms, fitness and personal training centers, salons, spas and massage centers, wellness centers, dance schools and yoga studios.


Mindbody offers features such as scheduling with wait list management, appointment booking through Facebook, automated scheduling of email and texts and online bookings. Memberships can be managed through MINDBODY as well.


Mindbody also features a toolset for marketing management. With Mindbody, notifications and alerts can be set up for customers, targeted marketing campaigns can be launched and marketing reports can be generated and assessed.


Mindbody also offers staff management features, which include check-in and check-out management, role-based permissions, payroll management and calendar integration.


Mindbody offers custom API access that enables third-party developers to integrate their platforms with the solution. The product offers a marketplace for applications that can be integrated with Mindbody, such as Spafinder Wellness 365, Xero, Perkville, RelateLOOP, Zcubator and WaiverKing.



Treatment Planning

Purchase Order Management

Practice Management

Real-time Scheduling

Booth Rental Management

Fitness Plan

Document Storage

Dues Management

Access Controls/Permissions

HIPAA Compliant

Referral Tracking

Contract/License Management

Task Scheduling

Financial Management

Secure Login

Group Scheduling

Confirmation/Reminders

Online Registration

Wait List Management

Attendance Management

Attendance Tracking

Customer Accounts

Recurring Appointments

Room Booking

Costume Management

eCommerce Management

Template Management

Assessment Management

Email Templates

Booking Notes

Self Check-in/Check-out

Student Management

EMR/EHR

Rate Management

Mobile Access

Online Payments

Capacity Management

Membership Renewals

Membership Management

Resource Scheduling

Credit Card Management

Email Management

Client Profiles

Time & Expense Tracking

Class Management

Group Reservations

Event Management

Visitor Management

Calendar Sync

Mobile App

Team Management

Progress Notes

Event Calendar

Website Management

Member Types

Activities Booking

Starter $159: Manage your studio with the foundational tools you need to run your business, and the flexibility to add additional products as you grow. 
Accelerate $279: Build client relationships with elegant email campaigns and smart contact lists, and gain a deeper understanding of your business with comprehensive reporting. 
Ultimate $499: Take your business to the next level with unlimited automated email and text marketing, as well as customer feedback and referral tools. 
Ultimate Plus $699: Get the full power of Mindbody in one package, plus real-time KPI dashboards and a custom mobile app as unique as your brand.

DaySmart Spa vs Mindbody

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