Meevo 2 Software

3.67 / 5 (6)

About Meevo 2


Meevo 2 is a cloud-based integrated software, which offers spa and salon management services for wellness professionals. It gives clients an option to schedule appointments in real time through SMS and email. It also provides popups to receive updates on appointments such as check-in status, updates of employee details, new services and more.

Meevo 2’s built-in assistant is used to train teams on online learning platform. Other features include printed email receipts, integrated credit card processing, search bars to view client’s profile, provide membership billing, smart receipts, text, email booking confirmations and more.

Meevo 2’s reports are used to measure company’s performance and growth. Its inventory management tool enables users to track usage, count inventory and order products.

Meevo 2 is available in Solo, Grow, Pro and Powerhouse subscription plans. It also provides customized packages with pricing depending on the business needs.



Read More

Supported Operating System(s):

Web browser (OS agnostic)

6 Reviews of Meevo 2

Average User Ratings

Overall

3.67 / 5 stars

Ease-of-use

4.0

Value for money

3.5

Customer support

4.5

Functionality

3.5

Ratings Snapshot

5 stars

(3)

4 stars

(0)

3 stars

(1)

2 stars

(2)

1 stars

(0)

Likelihood to Recommend

Not likely

Very likely

Filter reviews by:

Sort by: Most Helpful | Most Recent

Showing 1-6 of 6 reviews

Do you use this product?Write a review

April 2018

John from Trina's Tresses

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

Meevo 2 is a fantastic product that will help define the next generation of salon apps.

First, huge cost savings with MORE features instead of less. Beautiful interface, very snappy performance. Extremely customizable and fantastic reporting capabilities.

Pros

Overall, the Meevo2 user experience is great. The software can be customized to behave however you want, with in-depth settings for user security roles, appointment booking preferences, product and services groups, etc.


You want your Level 1 stylists to be bookable online, but only for Blowouts, except for someone who also does haircuts, but takes longer than a standard level 1 haircut and is slightly cheaper? There are settings for that.

There are comprehensive training videos to walk you through every aspect of configuring and using the system. You're also paired up with a customer success specialist who helps with getting you set up. Ours was *extremely* knowledgeable about Meevo2 and knew the answer anytime we had a question.

The system looks gorgeous (especially once you have your Smart Center tiles set up) and is very snappy and responsive.

Meevo2 also runs on iPhone and is just as quick and beautiful as on a desktop computer. No need for an extra app, and the mobile version seems to have all the features of the desktop site.

EMV credit card reader support is fully integrated from MX915. Meevo handles the pass off to get tip amount, client signature, etc. It's a very smooth process.

Cons

The software launched recently (early 2018). There might be some glitches especially as new features roll out. We haven't run into anything, but it's good to be aware.

When moving from another system, it's likely you won't be able to bring all your data. We were able to bring all of our client names and information, but not service history. We got around this by storing service history as client visit notes.

It takes a while to set everything up, because it is so configurable. It doesn't have defaults, which means there's no "Quick Start". You need to set up your Service Categories, Services, Employee Templates, Security Roles, Employee Categories, Manufacturers, Product Categories, etc etc.

March 2019

Natasha Noel from Sloco Massage + Wellness Spa

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

March 2019

Best Software Out There & Getting Better!

I've used SO many different online booking programs... Front Desk, Full Slate, Booker, Mindbody, GenBook (just to name a few) and Meevo have been the most reliable so far. Since switching to Meevo, our online booking went from maybe 5 a week to nearly 10 a day. The membership capabilities are awesome and I truly appreciate how much they're improving the software with each update. They listen to ideas from their users and it shows in the product. It is software made by a company that not only understands the industry but also understands the importance of good programming!

Pros

I love the online booking experience for our guests. Booking multiple services, being able to add themselves to the waitlist and even booking for multiple guests is awesome. The capabilities within the membership are unmatched. Being able to swap and transfer packages with ease is amazing!

Cons

I know they're working on adding more features, so I know this is temporary, but I miss having eGift and the very detailed client selection tool that Millennium used to have (now it is a basic marketing export). Also, some of the reports don't always seem very accurate.

November 2018

laura from Laura Lives Social LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

5.0

Functionality

3.0

November 2018

Would Be Great If It Didn't Run so Slow!

My clients are saving money with Meevo because they are able to accomplish several tasks through this one piece of software rather than using a half a dozen programs. Unfortunately it is not saving my clients any time because of how slow the software loads due to its poor connection to its cloud based server.

Pros

This software has so many great features! Easy to find salon/stylists notes, automated reminders, simple restocking, and so much more. I previously used several tools to accomplish the tasks I accomplish with Meevo.

Cons

This software runs painfully slow. There were times where I would have to hand write an appointment and then add it into Meevo at a later time because I could not add the appointment into Meevo during the duration of the call because of how slow it ran.

January 2019

Chad from Aura Salon

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

2.0

Value for money

3.0

Customer support

4.0

Functionality

2.0

January 2019

Meevo is great for the fontend user, but the backend business side was forgotten.

The customer service is great. Software has potential to be great.

Pros

I love the font end and its easy to use once you get some experience with it.

Cons

The admin cannot edit transactions, The only way to fix any errors is to do a refund and enter transaction in again. Reports are not robust. This software will probably great in 5 years, but now its was not ready to roll out.

April 2018

Shaun from Paul Mitchell the Salon

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

April 2018

The product is amazing but the customer support that is offered for the initial setup is superb!

Pros

I love the ease of use between any device from an iPad, iPhone, MacBook, Desktop its all effortless!

Cons

Setting up the security settings at first is a bit much, however you have much ability to limit what each member of your team has access to. Once you get passed the first step it is awesome!

March 2019

Scott from Massage Envy

Company Size: 10,000+ employees

Review Source: Capterra


Ease-of-use

3.0

Value for money

1.0

Customer support

2.0

Functionality

2.0

March 2019

Stay away! Far away

Massage Envy switched to Meevo 2 on Feb 25, 2019. it has brought all 1165 locations to their knees. Billing had been nonexistent or has incorrectly billed making us liable. Customer management has been a disaster. Stay away from this product. Find another option.

Pros

Cloud based. Easy to use web browser interface.

Cons

Difficult to look up clients by any means other than phone number.
Creates packages for customers that haven't paid..
Doesn't create packages for customers that have.
In suspends customers that haven't paid.
Unexpired packages for not paying customers.
Billing process still doesn't work after 2 weeks.