I am very happy with the Meevo software and customer support we receive. The training is easy and convenient, which helps to get new hires using it quickly!

How easy it is to use the software. I like being able to customize things. But mostly the customer service is outstanding!

I honestly cant think of anything! The only I dont like, is when my receptionists dont use the corect client name and make a new one! But it is easy to fix, by using intelli merge or manual merge of duplicate clients.

Overall, love the Meevo software. So easy to use and once you learn all the features it makes life so easy!

Meevos ease of use is one of the best things. Easy to train employees to do scheduling. Lots of helpful features to walk you through things and also excellent customer support. Analytical reports are great

Wish it had everything we need in one software instead of more add ons.

- The software is fully internet based and didn't require specific equipment. - It promised better features from a franchise point of view

- We were one of the first companies on board and the regular updates and releases caused a lot of confusion and a lot of problems for us. The updates didn't come with details on what was changed or how. And if we had all our settings in place and those settings were involved in an update, everything was changed around (ie things that were "on" prior to the update, were turned "off" during the update). However we were never notified and had to find out what had changed when we ran into problems. This caused confusion not only for us, but for our franchisees and guests. - The reporting is flawed. We have spent hours upon hours on the phone with support, development, management, etc trying to help correct the reporting issues. To date we still don't have a sales or accounting report that we can rely on to provide accurate data. Everything requires a supporting report and/or manual calculations. - The support team is difficult to utilize as you aren't assigned a specific support contact therefore you're constantly explaining the same thing(s) over and over again when you call in to obtain a status, start a new support ticket, etc.

Meevo customer service is very helpful and quick to resolve issues. Overall it is such an easy system to use. I like that is is really dialed in to our industry.

We have used other online systems and Meevo is so easy. Guided walk through steps, great reporting system.

I wish they had a built in referral program, not a points system.