Meevo

RATING:

4.23

(182)

About Meevo

Meevo is the award-winning salon and spa software powered by Millennium built specifically for the beauty industry to simplify client management, improve business operations, and enhance your marketing strategies. Crush your goals in one completely customizable, easy-to-use platform with a 98.5% positive support rating from more than 350,000 users. You’ll gain best-in-class, 5-star support from the moment you join the Meevo Community....

Awards and Recognition

FrontRunner 2022
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.

Meevo Pricing

Meevo pricing tiers are dependent on the number of users required. Pricing starts at $149/month for up to 10 users and scales as follows: Grow: $149/month for up to 10 users and 2,500 text messages. Pro: $269/month for up to 25 users and 5,000 text messages. Powerhouse: $419/month for unlimited users and 10,000 text messages. Enterprise: Custom enterprise plans are available upon request.

Starting price: 

$149.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Dynamic, real-time worlds customized for any role.
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Meevo Reviews

Overall Rating

4.23

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4.5

Value for money

4

Functionality

4

Showing 1 - 5 of 182 reviews

Anonymous

Company size: 2-10 employees

Time used: More than 2 years

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

June 2020

Meevo 2 best Salon & Spa software

Support has been amazing. Love that my staff has full access to everything i want them to have without the worry of them seeing things they shouldnt.

Pros

Flexibility or customize my own dashboard, very intuitive, many amazing reports and fully mobile.

Cons

Waiting on a few enhancements that are coming out in a couple of weeks.

Reasons for switching to Meevo

Needed to be in the cloud for mobility

Leticia

Company size: 2-10 employees

Industry: Mental Health Care

Time used: Less than 6 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

June 2022

Game Changing

When i came over to Meevo, it was because i was at my wits end. I had spent many weeks searching for a new software for my medspa, and I felt like nothing quite delivered what i wanted. I was skeptical, however i decided nothing else i had looked at seemed better. Intially it did not check all my boxes, however upon further review and actually getting to use the system, I came to realize that not only did it check all of my boxes, but it exceeded all expectations BY FAR! Now it has only been a couple months using it, but so far so good. Meevo has delivered on everything and then some, and has shown me things i didnt even realize I needed but ended up being life saving. while all this was great, nothing compares to the customer service I have received. Always friendly, always quick to help, and always competent (which is the complete opposite from the service I received from their competitors). I wanted to wait sometime befor eleaving this review, however after getting support from Nicole, i knew i couldnt wait any longer. The customer service she provided was second to none! I believe in giving credit where it is due and Meevo 100% has shown me so far they deserve this.

Pros

What i love the most about Meevo, is how well thought out this software is. As a medspa owner, i believe it delivers on everything needed to successfully manage my clinic and staff, and then some.

Cons

Currently there is no merchant in Canada, so i am having to manually use our current payment merchant to key in sale. This also impacts our ability to effectively use the membership portion. We believe once this is in place, all will be perfect.

Reasons for choosing Meevo

Meevo seemed more user friendly, and the support won me over.

Reasons for switching to Meevo

Insight was absolutely terrible,completely incompetent, with poor customer service and management. The switch over was overdue.

Response from Millennium Systems International

It's great to hear that Meevo has been helping you manage your MedSpa, Leticia! We're glad that you found the right solution for your business and are happy to have you as a part of the family!

Replied June 2022

Christine

Company size: 11-50 employees

Industry: Cosmetics

Time used: Less than 12 months

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

1

VALUE FOR MONEY

2

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

September 2021

Front Desk Manager/Customer Service Specialist

Not a good experience. Not saving time, just making employee's aggrivated and holding up clients from cashing out timely.

Pros

Not sure how to answer this question. Millenium was so much more user friendly for all, including training new employee's. Not a fan at all of Meevo 2

Cons

Not friendly. Can't click the back button, difficult to navigate, difficult to change or correct transactions from same day buisiness, can't change transactions from prior days buisiness that was not entered correctly, spending way more time cashing clients out, changing cost of products, and more. Just not a great product. Why not give the option of using Millenium or Meevo 2. Why shut down Millenium completely. Not a good buisiness decision.

Reasons for switching to Meevo

Not sure. The [SENSITIVE CONTENT] was convinced by someone. Would love to go back to Millenium.

Response from Millennium Systems International

We're sorry to hear about the issues you've been experiencing, Christine. While our team is assisting you, we want to provide additional ways for you to learn how to utilize Meevo 2 for your needs. We will be reaching out to you shortly. If you need assistance sooner, please contact our Support Team at (973) 402-8801 or support@millenniumsi.com.

Replied October 2021

Crista

Company size: 2-10 employees

Industry: Cosmetics

Time used: Less than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

November 2022

I’d recommend it

I like the ability to add in add-ons and cashing out is pretty simple especially nice is the self pay for our no shows however I don’t like that they disappear after a month.

Pros

There are many great features that help us out and helps keep track of many things.

Cons

Can be a lot to remember at first. Certain things are tough for me. The help is great! Sometimes strange things happen.

Reasons for choosing Meevo

It worked with our Strategies program well.

Reasons for switching to Meevo

Less expensive

Response from Millennium Systems International

Glad to hear your success in creating add-on revenue and making the client checkout process easier with Self-Pay, Crista!

Replied November 2022

Danielle

Company size: 11-50 employees

Industry: Cosmetics

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

April 2022

The BEST Salon/ Spa Software

Love everything about this software - including the customer service. same day replies is CRUCIAL on busy days, and Meevo has that!

Pros

I love the functionality and how user friendly the software is. A new hire can learn the software very quickly which is very helpful.

Cons

I would say the cost - we utilize a lot of add ons as well, so it is a costly monthly expense - however we would not be able to run our company as well as we do without it.

Reasons for choosing Meevo

Best overall product, most features, best reporting options, best customer service.

Response from Millennium Systems International

We're happy to hear that Meevo is user-friendly and has the best reporting and customer service, Danielle! We appreciate your business and love seeing your success with Meevo!

Replied April 2022

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