Mitchell RepairCenter Software

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About Mitchell RepairCenter

Mitchell RepairCenter is a web-based auto body repair management software designed to help automotive businesses enhance repair processes and boost customer experience. Key features include online repair status, job costing, repair scheduling, estimating, multi-shop capabilities, attachments, task management, shop clock, parts management and carrier communications. Teams using Mitchell Cloud Estimating can transform vehicle images into individual estimate lines, connect to scanning and calibration tools, access critical repair data from estimates and calculate paint and refinishing costs. With Mitchell Connect, employees can take photos of the damage on any camera-enabled device, scan and decode VINs and edit information about claimants' vehicles. Mitchell RepairCent...

Mitchell RepairCenter Pricing

Starting price: 

$149.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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Mitchell RepairCenter User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

3

Value for money

2.5

Customer support

3

Functionality

3

Showing 1 - 5 of 17 reviews

Ryan

Company size: 2-10 employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

April 2021

best software for everything you need auto repair related

A+ from me, i cant ask for anything better... well maybe the cost :)

Pros

the ease, the detailed illustrations, the ability to look up time for repair work, and the ability to get the right parts for my customers

Cons

i think there is nothing i can complain about, Mitchell has always dome me right, when i was in a pinch

john a

Company size: 1 employee

Industry: Automotive

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
4

Customer support

out of 5
4

Functionality

out of 5

May 2020

product finding

pretty good seems most repair information systems are of the same platform.i really would like to see something different .similar to an ai system which I thin would revolutionize the repair industry

Pros

I found that I had to jump thru too many hoops to find parts location.way too long to do simple things

Cons

parts locator function .it would take me way too much time to locate certain items on vehicles.on a very busy day

Reasons for switching to Mitchell RepairCenter

I thought that this system would be easier to use .but It wasn't .honestly am not really satisfied with any of the systems(I am currently using ALLDATA,motorlogic, & identifix)

Ted

Company size: 11-50 employees

Industry: Automotive

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
2

Ease-of-use

out of 5
2

Value for money

out of 5
3

Customer support

out of 5
3

Functionality

out of 5

September 2020

Mitchell is the "flip-phone" of auto service software

Mitchell caused us to loose a large amount of money, create incorrect invoices and almost loose a huge fleet customer because its "runs on only one computer" became a pinch point when dealing with a high volume of cars. Mechanics had to hand write what they did and what parts they ordered directly because they couldn't wait for the service writer running Mitchell to catch up. Therefore many parts were never invoiced and that money is now lost. Mitchell might be OK for a one/two person shop, but even then newer modern products are so much better.

Pros

Complete capabilities for all auto services, easy ordering parts, access to electrical diagrams and service procedures.

Cons

It only runs on one computer; it is not cloud based to simultaneously run on remote tablets and laptops. It feels like a 1990's product, as obsolete as a flip-phone. Competing products are "cloud based" and can be operated by multiple people remotely in customer parking or waiting areas. Unlike competing products, Mitchell cannot incorporate pictures taken with a cell phone to document problem areas or existing body damage (!!) on a customer car; the list of "cannots" goes on and on.

Reasons for choosing Mitchell RepairCenter

No, the repair shop I bought came with Mitchell. After the disaster when business volume shot up, we switched to ShopMonkey which is modern cloud based, supports many mechanics and service writers at once, takes pictures and has superb built-in live support.

Val

Company size: 1 employee

Industry: Automotive

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

October 2021

Its cheaper because its SUB-STANDARD

An absolute waste of time. I was sold on the price, within the first month i noticed it lacked information on the most basic of cars. Especially repair information. Even labor times, you will have them in there IF YOU ARE LUCKY. The fact that they wont break a contract when they have the owner of the business telling them that they dont have enough training to fix all the information that is missing from this software. You are better off using google, mark my words. Its useless

Pros

Nothing, even the plainest of hondas were lacking information in all sorts of departments

Cons

Repair information is ALWAYS INCOMPLETE, whick leaves me looking at google fr information. An absolute waste of funds. Fluid capacities on what you are working on, not very often. For even the plainest of cars. Part location does not exist, diagrams are a mess to find, and when found they DO NOT HAVE CONNECTOR VIEWS, and i go back to google. This software is a joke. When i communicate my frustration with their lacking software, I am told I need more training. Its easy to use, but LACKS INFORMATION about repair on 99% of the jobs ive done and used it for them. Save your money. Called customer service, they said i'm locked to a contract, and they will put me in collections. I could care less what collections you are talking about, the cc will receive a STOP PAYMENT TODAY. ALLDATA WILL GET YOUR BUSINESS

Reasons for switching to Mitchell RepairCenter

now

Brooke

Company size: 11-50 employees

Industry: Automotive

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

November 2020

Consistent & Complex Software - A few glitches

All together a great product, works without fail. Updated regularly, great technical support team.

Pros

The product is generally easy to use. There are more features than we can even use- has an "all in one" feel to it. There are piles of reports, accounting pages, scheduling features- we sometimes use other programs to facilitate but could dive into Mitchell Repair Center deeper if needed.

Cons

It's not instant, there is a brief delay after clicking that you have to wait for before the page loads. Sometimes there is glitches in the scheduling process- unexplained errors (but could be due to human error?) I don't love how crowded the home page is. Too many options everywhere, could be tidier.

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