Mitchell RepairCenter
About Mitchell RepairCenter
Mitchell RepairCenter Pricing
Starting price:
$149.00 per month
Free trial:
Not Available
Free version:
Not Available
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Most Helpful Reviews for Mitchell RepairCenter
1 - 5 of 21 Reviews
Kyle
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2023
Mitchell User for 6+ Years
We have an excellent experience with Mitchell, and recommend the product. A best-practice is to use two estimate/diagnostic products in service centers (which we have just started to do), but make sure Mitchell is one of them.
PROSMitchell Repair Center does an excellent job at providing accurate diagnostic information to technicians. The fixes and recommendations they provide are verified by technicians all across the country, and are accurate. We primarily use Mitchell (ProDemand) for finding trouble-code recommendations with vehicles that we service, as well as customer estimates, TSB information, and fluid capacity and requirements for our vehicles.
CONSThere really is not much to complain about with the product! It does what it sets out to do and provides accurate information, quickly.
Reason for choosing Mitchell RepairCenter
Price, functionality, features, and what the product could provide.
Reasons for switching to Mitchell RepairCenter
Outside sales individual visited our dealership and demonstrated the features and benefits of the product.
john a
Automotive, 1 employee
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2020
product finding
pretty good seems most repair information systems are of the same platform.i really would like to see something different .similar to an ai system which I thin would revolutionize the repair industry
PROSI found that I had to jump thru too many hoops to find parts location.way too long to do simple things
CONSparts locator function .it would take me way too much time to locate certain items on vehicles.on a very busy day
Reasons for switching to Mitchell RepairCenter
I thought that this system would be easier to use .but It wasn't .honestly am not really satisfied with any of the systems(I am currently using ALLDATA,motorlogic, & identifix)
Denisse
Automotive, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed June 2018
Horrible customer service
I was able to write estimates.
PROSUltramate, which is their estimating software, is the only product I have enjoyed using. However, the price you pay is way too high as any function you add is considered an add-on and will cost more money.
CONSThe price is way too high and and getting out of a contract is impossible even if the product or add on was horrible. It won't matter that their management system is hard to use and there are way better ones out there. All of their systems are supposed to work together and make things easier for shops, but they don't and will cause more wasted time and headaches. Their customer service starts out great with the sales team, but once they get you to sign their contracts and you are unhappy with a product things take a turn. We have spent hundreds of dollars on software that we do not even use and their customer service is not helpful when they say there is nothing you can do about it because you signed a contract. Trust me, I wish I would have known there is better software out there.
Alex
Automotive, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2022
So, here's the truth.
We only have Mitchell software, because of our DRP and Certification relationships. Customer service is typically good at picking up and speaking with, but the solutions are usually, "give it time and try again later". If I didn't need Mitchell for our DRP or OE Certifications, I would not have the software.
PROSCompared to it's larger competitor, I feel it is more polished. I like the provided diagrams, and the overall ease of use.
CONSLabor times vary between it's larger competitor, and it is almost always less time in Mitchell (not a good thing). There are many times that in the middle of building an estimate, the program will close, and everything you've been working on is deleted/gone.
Reason for choosing Mitchell RepairCenter
It is a required software for some DRP's and OE certification programs.
Brooke
Automotive, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
Consistent & Complex Software - A few glitches
All together a great product, works without fail. Updated regularly, great technical support team.
PROSThe product is generally easy to use. There are more features than we can even use- has an "all in one" feel to it. There are piles of reports, accounting pages, scheduling features- we sometimes use other programs to facilitate but could dive into Mitchell Repair Center deeper if needed.
CONSIt's not instant, there is a brief delay after clicking that you have to wait for before the page loads. Sometimes there is glitches in the scheduling process- unexplained errors (but could be due to human error?) I don't love how crowded the home page is. Too many options everywhere, could be tidier.