Mitchell RepairCenter

RATING:

3.4

(21)

About Mitchell RepairCenter

Mitchell RepairCenter is a web-based auto body repair management software designed to help automotive businesses enhance repair processes and boost customer experience. Key features include online repair status, job costing, repair scheduling, estimating, multi-shop capabilities, attachments, task management, shop clock, parts management and carrier communications. Teams using Mitchell Cloud Estimating can transform vehicle images into individual estimate lines, connect to scanning and calibration tools, access critical repair data from estimates and calculate paint and refinishing costs. With Mitchell Connect, employees can take photos of the damage on any camera-enabled device, scan and decode VINs and edit information about claimants' vehicles. Mitchell RepairCent...

Mitchell RepairCenter Pricing

Starting price: 

$149.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Mitchell RepairCenter repair details

Mitchell RepairCenter Reviews

Overall Rating

3.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

3.5

Value for money

3

Functionality

3.5

Most Helpful Reviews for Mitchell RepairCenter

1 - 5 of 21 Reviews

Kyle

Automotive, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed December 2023

Mitchell User for 6+ Years

We have an excellent experience with Mitchell, and recommend the product. A best-practice is to use two estimate/diagnostic products in service centers (which we have just started to do), but make sure Mitchell is one of them.

PROS

Mitchell Repair Center does an excellent job at providing accurate diagnostic information to technicians. The fixes and recommendations they provide are verified by technicians all across the country, and are accurate. We primarily use Mitchell (ProDemand) for finding trouble-code recommendations with vehicles that we service, as well as customer estimates, TSB information, and fluid capacity and requirements for our vehicles.

CONS

There really is not much to complain about with the product! It does what it sets out to do and provides accurate information, quickly.

Reason for choosing Mitchell RepairCenter

Price, functionality, features, and what the product could provide.

Reasons for switching to Mitchell RepairCenter

Outside sales individual visited our dealership and demonstrated the features and benefits of the product.

john a

Automotive, 1 employee

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2020

product finding

pretty good seems most repair information systems are of the same platform.i really would like to see something different .similar to an ai system which I thin would revolutionize the repair industry

PROS

I found that I had to jump thru too many hoops to find parts location.way too long to do simple things

CONS

parts locator function .it would take me way too much time to locate certain items on vehicles.on a very busy day

Reasons for switching to Mitchell RepairCenter

I thought that this system would be easier to use .but It wasn't .honestly am not really satisfied with any of the systems(I am currently using ALLDATA,motorlogic, & identifix)

Denisse

Automotive, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed June 2018

Horrible customer service

I was able to write estimates.

PROS

Ultramate, which is their estimating software, is the only product I have enjoyed using. However, the price you pay is way too high as any function you add is considered an add-on and will cost more money.

CONS

The price is way too high and and getting out of a contract is impossible even if the product or add on was horrible. It won't matter that their management system is hard to use and there are way better ones out there. All of their systems are supposed to work together and make things easier for shops, but they don't and will cause more wasted time and headaches. Their customer service starts out great with the sales team, but once they get you to sign their contracts and you are unhappy with a product things take a turn. We have spent hundreds of dollars on software that we do not even use and their customer service is not helpful when they say there is nothing you can do about it because you signed a contract. Trust me, I wish I would have known there is better software out there.

Alex

Automotive, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed April 2022

So, here's the truth.

We only have Mitchell software, because of our DRP and Certification relationships. Customer service is typically good at picking up and speaking with, but the solutions are usually, "give it time and try again later". If I didn't need Mitchell for our DRP or OE Certifications, I would not have the software.

PROS

Compared to it's larger competitor, I feel it is more polished. I like the provided diagrams, and the overall ease of use.

CONS

Labor times vary between it's larger competitor, and it is almost always less time in Mitchell (not a good thing). There are many times that in the middle of building an estimate, the program will close, and everything you've been working on is deleted/gone.

Reason for choosing Mitchell RepairCenter

It is a required software for some DRP's and OE certification programs.

Brooke

Automotive, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2020

Consistent & Complex Software - A few glitches

All together a great product, works without fail. Updated regularly, great technical support team.

PROS

The product is generally easy to use. There are more features than we can even use- has an "all in one" feel to it. There are piles of reports, accounting pages, scheduling features- we sometimes use other programs to facilitate but could dive into Mitchell Repair Center deeper if needed.

CONS

It's not instant, there is a brief delay after clicking that you have to wait for before the page loads. Sometimes there is glitches in the scheduling process- unexplained errors (but could be due to human error?) I don't love how crowded the home page is. Too many options everywhere, could be tidier.