Monsoon Commerce is a cloud-based suite of tools that provides online merchants and multi-channel retailers with business functionalities such as marketplace management, order management, inventory management, fulfillment and shipping.

The solution enables multi-marketplace listing with partners such as Amazon, eBay and Rakuten. It also provides automated de-listing for products that are not available in inventory. With its Order Management System, the solution tracks inventory in real-time and automatically fulfills orders.

Monsoon Commerce facilitates dynamic pricing to automate price adjustment with changing market conditions. The solution also offers order prioritization, with rush orders receiving higher priority and manages shipping. It also coordinates with all the point-of-sale (POS) nodes and gathers data for sales analysis.

Monsoon Commerce provides integration with various shipping companies, payment and accounting applications, marketing automation and reporting tools such as Quickbooks, Paypal, RJMetrics, Barcoders, First Data and Listrak.

Payment terminal
Payment terminal

Payment terminal

Order entry

Order entry

Order manager

Order manager

Process orders

Process orders

Inventory stock status

Inventory stock status

Shipping

Shipping

Supported Operating System(s):

Windows 7, Windows Vista, Windows XP, Mac OS, Linux, HP-UX, AIX, Solaris, Unix, IBM OS/400, Web browser (OS agnostic), Windows 2000, Windows 8



2 Reviews of Monsoon Commerce

Overall rating

3.5 / 5 stars

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Sahil Vijay from Vijay Holdings LLC

Type of Store:  e-Commerce

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Probably the best eCommerce tool available prior to 2013

Pros

It works! It does what you need it to. When Mr. Stone developed Stone Edge, he knew exactly what he was doing, too bad its slow and has some bugs but overall this solution works. It helped us grow our business immensely by allowing us to manage multiple sources of orders.

Cons

Not cloud based, slow and filled with minor bugs. The solution was based inside of Microsoft Access and to really get the best of out of the system you need to spend thousands on a high end server.

Review Source
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Verified Reviewer

Number of employees:  51-200 employees

Ease-of-use

Functionality

September 2018

Power Held In Check

Pros

Stone Edge provides a lot of information, and there is a lot of power in it for developing a really strong retail system. The ease of use of custom fields, the capability to hold onto and reference information for multiple suppliers and distributors, the historical reporting--all of these are extremely powerful tools and can be really useful. It is capable of handling an excessively large number of SKUs--our business had over 30,000. Point-of-Sale is simple and clean, and the ability to program Hot Keys is incredibly useful.

Cons

There were too many limitations. Despite a long list of reports that could be generated, there was very little ease of use in developing custom reports. I don't appreciate when software forces me to use SQL just to get the information I need. The database setup also leaves something to be desired. Information ends up in strange tables, counterintuitively, and trying to pull out that information is frustrating. The software needs better integration with online solutions; we had to constantly duplicate work, doubling labour time, because the only thing it would translate between our in-store and ecommerce platforms was QOH.

The interface is not exactly intuitive, and it takes some time to get used to where you need to go to find the tools you need. Point-Of-Sale makes it very difficult to adjust payments; it is easier to just make note of miskeys and account for those at end of day audit than it is to go in and actually make those changes.

Review Source: Capterra

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