ChainDrive
About ChainDrive
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Most Helpful Reviews for ChainDrive
1 - 5 of 11 Reviews
Lisa
Retail, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2017
MultiDev Review
POS is super easy. Ease of navigation and use of the HO/SF is somewhat cumbersome. We find the MultiDev family to be a committed partner in the success of our business processes!
PROSTrue multistore functionality. User friendly at the POS level. Ability to configure for our specific needs.
CONSOur unique industry has presented some challenges to the software development process. We find the PO process to be a bit more cumbersome than our previous system, but are working to streamline that with MultiDev
Vendor Response
Hi Lisa, Thank you for taking the time to review ChainDrive. We value your input! We look forward to our many years of partnership!
Replied February 2017
Ash
Retail, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2018
a complete retail software application
manage business operation successfully in reasonable budget
PROSOne package software application for retail business Accounting-Merchandising - POS- EDI - Omni Channel - Enterprise easy to integrate with 3rd party, friendly use
CONSusers like it, user like to use it, friendly use, not too much support for users, build a different usages for different users, easy & friendly to use not too many issues reported
Seth
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
3
Reviewed February 2017
Great Potential but Falls Short of Potential
We purchased ChainDrive over 8 yrs ago as a replacement for a current POS/ERP system we were currently using. The main reasons for purchase were POS replacement, dynamic reporting, replenishment, OTB, and CRM management (loyalty, targeting, etc). Unfortunately, the reporting is the only feature that seemed to improve over our previous ERP system. That being said, the terms, labels, and layout are not commonly used in the retail environment. The data also has to be checked and "rerun" periodically to be correct. We have never been notified of version updates. Any updates have been researched and pursued from our end. Many of the things that never worked, like replenishment, were promised to work after a version upgrade but still never did. OTB is a "different" set of numbers than the reporting data and can vary greatly based on activity other users input or change on the hierarchy or product side. It causes great issues for us as some members of our team use the Stats reports and others use OTB data and can be going off of different numbers. Also, very few support center associates understand OTB and tickets can take months to resolve or respond to. In truth, the issues I have listed are also mostly viewed as our company grumbling about things that is "our fault" or our job to fix. The lack of customer focus or care from a higher level is disappointing at best. Having extensive experience with ERP systems over 30 years, both large and small, I would not recommend this software to other retailers. It is designed, in my mind, without end user consideration or feedback.
PROSIf you are technical, the reporting features are robust in general. Store Planning
CONSOTB uses different data and calculations than the other reporting and thus differs. Replenishment does not work Issues are viewed as users fault Many places or data points that can be accessed erroneously to cause user issues Expensive to not be 100% completely working
Vendor Response
Hi Seth, Thank you for taking the time to review ChainDrive. We are disappointed to learn of your dissatisfaction with ChainDrive and the many issues that you have experienced. We hope that our relationship over the last 8 years has had some benefit to your company. We take all reviews very seriously and will take the necessary steps to make things right. Our customers satisfaction is of the utmost importance.
Replied February 2017
Martin
Retail, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2017
Multidev Review
We are with Multidev since 15 years and we are happy, they are always there if we need them, the services and support are very good.
PROSReally Flexible, they are building new options every year.
CONSSometime they should ask questions and idea to their customer when the are building or doing some big changes.
Vendor Response
Thank you Martin for taking the time to review ChainDrive. We truly value our 15 year partnership and look forward to helping your business grow in the years to come!
Replied February 2017
Dino
Retail, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2017
Great User Friendly Software
ChainDrive is a very intuitive, user friendly software. I've had great experiences dealing with the customer support team, they are very responsive and walk you through any issues with ease. Keep up the good work!
PROSEasy to use
CONSTakes a lot of steps to get to where you want to go
Vendor Response
Hi Dino, Thank you for taking the time to review ChainDrive. We are happy to hear of your satisfaction with our product and your great experience with our support department.
Replied February 2017