MyPOS Connect POS screen with small window for items sold
Supported Operating System(s):
Windows 10About MyPOS Connect
Designed for independent and enterprise retailers, MyPOS Connect is a cloud-hybrid POS solution that allows businesses to create a POS experience for any retail business function and optimize engagement, sales, purchasing, and inventory management operations for multiple stores. MyPOS Connect is able to operate with and without an internet connection so businesses can run operations without any downtime. Features include a customizable POS UI, customer engagement tools, omnichannel sales support, purchasing tools, multi-store inventory management, and in-depth reporting and data analytics.
MyPOS Connect allows businesses to customize every aspect of the POS interface with custom menu boards, modifier and display buttons, different color themes,...
24 Reviews of MyPOS Connect
Average User Ratings
Overall
4.75 / 5 stars
Ease-of-use
4.5
Value for money
5.0
Customer support
5.0
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
July 2020
CHANNING from Strom's Farm & Bakery
Company Size: 11-50 employees
Industry: Farming
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
MyPOS Connect review
Excellent support. With so many different on line and delivery companies, not looking for perfect integration but need smoother methods for inputting, tracking orders from external systems...
Pros
License fee grows with you based on number and actual use- helpful for seasonal and small business. Card machine and on line business integrations. Service! Excellent support.
Cons
There are no hints or self help instructions. While this would be difficult to keep current and is part of their business plan to encourage purchase of support, its not overwhelmingly negative.
Reasons for Choosing MyPOS Connect
Attentive, local support.
Reasons for Switching to MyPOS Connect
Initially, pricing, looking for local service.
Response from Tri-City Retail Systems
Replied July 2020
Hi Channing, thank you so much for your review and your comments on our service and support. I agree that our user documentation could be improved; we are constantly trying to update the manual but it is a never-ending challenge. Regarding self-help instructions, we recently created a series of screencasts that you can access from the Customer Resource page on our website. They weren't available yet when you had your training, so you might not even know they exist. if you have any other specific ideas about how we can improve MyPOS Connect, please don't hesitate to send them to wishlist@tricityretail.com or email me directly.
July 2020
Alex from Habana Premium Cigar Shoppe
Company Size: 2-10 employees
Industry: Tobacco
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
My POS Connect
Pros
I love the feature of the import and export when doing counts, POs, and inventory corrections. The amount of field to get nuanced information when searching is perfect.
Cons
The a couple of problems absolutely have arose over the last 6 months but we have worked past them with the help of the support team. Being that we are in tobacco its kind of a drag that Shopify is the standard of website that it would like us to use.
Reasons for Switching to MyPOS Connect
Being that we have worked with Tri-City for a number of years we decided to keep with them as they are simply the best. RMS is already a dead software and we are trying to be ahead of the curve.
Response from Tri-City Retail Systems
Replied August 2020
Hi Alex, Thanks so much for the awesome review! Regarding your Shopify comment, you're right, it is the only "off-the-shelf" eCommerce solution for MyPOS Connect. However, we do have a Web API that will allow you to choose any eCommerce platform you like and then integrate it with our database. Please feel free to reach out to me directly or contact our support team if you would like more information.
July 2020
Linda from Discovery Centre
Company Size: 11-50 employees
Industry: Museums and Institutions
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
5.0
Functionality
3.0
July 2020
Great Software
Great experience, still working on understanding how to grow our use and make it more effective.
Pros
Support for the software, set up and make changes are easy, clear fields and how to's.
Cons
Not enough fields for our current requirements.
Reasons for Choosing MyPOS Connect
Based on SQL, able to integrate with other similar applications. Cost effective.
Response from Tri-City Retail Systems
Replied July 2020
Hi Linda, thank you for your review; your comments are greatly appreciated. I am concerned to see your scores for "Feature/Functionality" and "Value for Money". We built the membership functionality based on your specifications. So if your requirements have changed, let's look at that. I would also like to know more about why you feel that MyPOS Connect is not excellent value for the price. We believe that our solution offers enterprise-level functionality at a price-point that anyone can afford. If you don't agree, I would love to talk to you about that.
July 2020
Amber from Grey Roots Museum & Archives
Company Size: 11-50 employees
Industry: Museums and Institutions
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Customer support
5.0
Functionality
4.0
July 2020
myPOS Connect
We don't have an online store yet, but are headed in that direction. It is good to know that there is an integrated solution available: MyPOS + Shopify
Pros
Best feature (as compared to our previous system) is Physical Inventory taking. Many of our products are non-inventory (i.e. tickets), and we have a fairly small shop. We hand count on paper when we do our yearly inventory. MyPOS allows you to export your product list to Excel, and arrange the paper count sheets in any order that suits you. You can manually input your QTYs back into Excel and then import the numbers to myPOS. Using Excel saves a lot of time. Our previous system didn't allow flexibility in sorting the list, so entering QTYs after the count was very tedious.
Cons
Our previous system allowed us to have 2 separate programs running: the sales module, and the back office module. We could easily switch between windows, to make sales to customers and then (when there's no customer) do back office tasks. MyPOS Connect doesn't allow that flexibility. My desk is a public facing position, where I do sales + all of the back end work. If a customer wants to make a purchase while I am working in the back end (e.g. creating a PO), I have to close it and navigate to the sales screen when a customer wants to make a purchase. This is the biggest drawback of this program. I feel like I lose a lot of time, navigating between front end and back end, as I try to balance customer service with productivity (in terms of "back office" work).
Reasons for Choosing MyPOS Connect
TriCity Retail has been very good to work with. We have been their client 2010. When we needed a new system, they recommended myPOS. They gave us a good demonstration of the product, and we trusted their recommendation. They have given us excellent training, and have been consistently available for helpful advice and customization through out the process. Their human helpdesk is extremely user friendly.
Reasons for Switching to MyPOS Connect
Dynamics RMS is at the end of its life. We needed to find a new system, as the newer Microsoft replacement program was not within our budget.
Response from Tri-City Retail Systems
Replied July 2020
Hi Amber, Thank you for your review and especially for the kind words about our support. I agree with you about the inconvenience of not being able to have two instances of the program running on the same workstation; it means that you must exit out of the POS module to perform back office functions (and vice versa). It's partly a result of how the software is licensed. We will definitely bring this discussion to the developers of MyPOS Connect and see if there is a way to rectify this in a future release.
July 2020
Philippe-Antoine from Popeye’s Supplements Quebec & Maritimes
Company Size: 201-500 employees
Industry: Retail
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
MyPOS Feedback
We are extremly happy with the system and the integrators (TriCity). The system is very stable, user friendly and we are able to customize pretty much everything that we want. The possibilities are endless. They are at the forefront of the technology.
Pros
There is a long list of features that we love but one of the deciding factor was the cloud base system while having an offline redundancy at the store level. If we lose internet we are able to still conduct our activities.
Cons
The interface isn't the most pretty out there.
Reasons for Choosing MyPOS Connect
MyPOS was much quicker than the other system. With the volume of transactions that we do everyday the speed of the system was the deciding factor.
Reasons for Switching to MyPOS Connect
The technology of RMS was old and they were doing a big upgrade of their system. The new generation didn't seem to be user friendly. We were anxious that we were not going to be able to run the backend without specialized ressources.
Response from Tri-City Retail Systems
Replied July 2020
Hi Phil, Thanks for your review and your kind words. It's very much appreciated. I agree with you; the UI is a bit simplistic. MyPOS Connect was designed this way so that users could switch between a PC monitor with a keyboard and a hand-held tablet with out a keyboard - and they would see the exact same screen design. This eliminates training issues when using two different POS form factors. We are always looking to improve the software; so if you have any ideas for how we could improve the UI, without losing this ability to easily switch between form factors, I would love to hear them - or you can always send your design requests to wishlist@tricityretail.com.
