Excellent support. With so many different on line and delivery companies, not looking for perfect integration but need smoother methods for inputting, tracking orders from external systems...

License fee grows with you based on number and actual use- helpful for seasonal and small business. Card machine and on line business integrations. Service! Excellent support.

There are no hints or self help instructions. While this would be difficult to keep current and is part of their business plan to encourage purchase of support, its not overwhelmingly negative.

I love the feature of the import and export when doing counts, POs, and inventory corrections. The amount of field to get nuanced information when searching is perfect.

The a couple of problems absolutely have arose over the last 6 months but we have worked past them with the help of the support team. Being that we are in tobacco its kind of a drag that Shopify is the standard of website that it would like us to use.

Right out of the gate there were many Con's with features we were told were available but really were not or were added as we went. a credit to the support team for helping work out many of these over time, however the original pitch to our team on why to make the switch was it had many features we asked about up front, but in the end they did not. 12 months ago i would have given this program 1 star as we were not happy and very frustrated, but with the continued support and features added weekly over the past 12 months i feel it's rating has grown, with the ability to get better if features keep getting added. We honestly felt the sales team oversold the product and it was not as advertised at the start.

Easy of install Customer support local and easily available Past experience with the customer support team with RMS Customizable features and reports when requested (some times at an extra cost) search function Spreadsheet conversions Cloud based - offline sales

missing basic features with-in the product itself, causing you to have to leave the product screen and go run individual reports to find the answer to you questions. Many of these are very basic stuff we've seen in much cheaper programs, things like product on order, last sale date, last receive date or even a basic product report with-in the product you're looking at without having to go back and into 3 other screens to find your answer. Our web-team struggled hard at the start of MyPOS. They were told the API was ready and could do a lot and it didn't, to put it bluntly it was a horrible. Our team actually helped them implement API 2.0. We've run into many errors that were very difficult to understand along the way, many the DEV team would have to dig into it and get back to us days later, was great support, but very hard to deal with as we almost felt like we were the test run of MyPOS on many occasions. If the DEV team doesn't think your request is important enough then your request is ignored unless you pay a fee to implement the item.

We don't have an online store yet, but are headed in that direction. It is good to know that there is an integrated solution available: MyPOS + Shopify

Best feature (as compared to our previous system) is Physical Inventory taking. Many of our products are non-inventory (i.e. tickets), and we have a fairly small shop. We hand count on paper when we do our yearly inventory. MyPOS allows you to export your product list to Excel, and arrange the paper count sheets in any order that suits you. You can manually input your QTYs back into Excel and then import the numbers to myPOS. Using Excel saves a lot of time. Our previous system didn't allow flexibility in sorting the list, so entering QTYs after the count was very tedious.

Our previous system allowed us to have 2 separate programs running: the sales module, and the back office module. We could easily switch between windows, to make sales to customers and then (when there's no customer) do back office tasks. MyPOS Connect doesn't allow that flexibility. My desk is a public facing position, where I do sales + all of the back end work. If a customer wants to make a purchase while I am working in the back end (e.g. creating a PO), I have to close it and navigate to the sales screen when a customer wants to make a purchase. This is the biggest drawback of this program. I feel like I lose a lot of time, navigating between front end and back end, as I try to balance customer service with productivity (in terms of "back office" work).

We are extremly happy with the system and the integrators (TriCity). The system is very stable, user friendly and we are able to customize pretty much everything that we want. The possibilities are endless. They are at the forefront of the technology.

There is a long list of features that we love but one of the deciding factor was the cloud base system while having an offline redundancy at the store level. If we lose internet we are able to still conduct our activities.

The interface isn't the most pretty out there.

MyPos helped streamline purcahsing and inventory management. At the same time, the back office gave the administration a lot of access what we needed to log into a store's computer to do.

The adaptability of the software. There are a lot of customer things that can be done to fit the needs of our organization. At the same time, the program is very simple and easy to use. The transition for our team was seamless.

The program is a little slow at the till when processing transaction and searching up in our customer database. Our internet connection is fine, but sometimes it take a little longer than we would like to complete some tasks.

Great experience, still working on understanding how to grow our use and make it more effective.

Support for the software, set up and make changes are easy, clear fields and how to's.

Not enough fields for our current requirements.

Overall very satisfied with My POS. It is easy to customize a lot of the features.

It is very user friendly and integrates well with other apps in our day to day activities. Was a smooth transition.

Some reports that we used to have do not exist. Also you are unable to modify reports are shuffle columns etc, giving the option of different sorting. It has to be done in a third party app. ie Excel Also the ability to create your own reports is not there. Customer files lack information. The info is in different reports.

We have 40 stores we manage with MyPOS, inventory replenishment, and reporting are the two biggest areas MyPOS has improved over our previous software.

What we like most about MyPOS is just how customizable it is. Pretty much anything we can imagine, the software can be tweaked to do. We could not have anticipated the number of efficiencies MyPOS brought our company. Store staff, inventory replenishment, loss prevention, reporting - everyone loves how MyPOS has improved their areas of responsibility.

If there is an area we would like to see improved is the live dashboard. Compared to other software solutions, MyPOS could certainly improve its dashboard.

The experience has been a vast improvement over our previous POS and the customer support is stellar.

Easy integration, easy to create hot keys, good permissions control, good out of the box reporting plus the ability to create custom reports. The Shopify sync tool is excellent and simplified our e-commerce setup and inventory control.

Initially there were some issues with our semi integrated pin pads but that was resolved quickly.

The experience has been satisfactory because the support has been so good , but we have had to make a lot special processes in order to effectively support my furniture business.

It does not fail or go down which can create a real problem in the workplace.

The reports are hard to work with because they don't feed off each other. When investigating you have to come out and go back in to another report to complete the investigation. The up side is the support is fabulous and they are willing to create a special report but up to that point it is challenging. I would have loved a more comprehensive manual of instruction. I feel the one provided did not provide enough detail to explain the features and the HOW TO.

Overall very positive. Big improvement, especially regarding customer service, from our previous provider. Would recommend for any small to medium sized business that cannot afford a custom program as it has almost everything needed. They are also constantly upgrading.

Love the many reporting options; the ability to program sales and discounts easily; ease in searching for products; integration with excel; ability to integrate with live website for ecommerce (have not used yet); excellent support from Tri City; POS and till process is easy for new staff to learn.

No accounts payable integration; limited ability to keep notes for customers and suppliers; reports don't sort well (no logic to how the information appears on the report); need a way to highlight most used reports due to the large number of options; need some improvement on inventory count.

The back office part of the software is well organized and helps you to walk through whatever task you're looking to accomplish. The spreadsheet integration to enter products and purchase orders is fantastic compared to our last program. The POS part is easy to navigate after some training and allows for quick transactions.

Things can get very confusing, very quickly. Mistakes are easily made but not easily corrected. Change overall is hard, but it was a bit more intimidating at the beginning than we imagined. If you don't have good trainers to walk you through, good luck! Our tech help has been amazing and is the ONLY reason we've made it as long as we have.

Awful, I'm a daily user of MyPOS & overall, I dislike this entire program. The fact that it is slow is enough of a reason to hate this program.

Only thing I like is that you can lock your till by pressing EXIT

Cloud Base = SLOW, Products can only be edited one at a time & take a year to actually update. Nothing can be edited from PO. PO# can not be edited. Nothing can be changed in Transfer Out/In, or in Purchase orders once you save (ie name, company, number, anything about the product). Partial Receiving with freight isn't allowed. Doesn't let you delete any item - if there are sales records or it was once on t PO or transfer in/out, you can not permanently delete item. I could go on, but there is NOT ENOUGH TIME to type it all out.

Great and really love it.

Really enjoyed the workorders and sending the invoices by email during covid. Love the menu buttons that can easily access products by category. Also love that my data is in the cloud. No more backups and worrying about loosing data.

If I have no internet I can ‘t access my data. I had issues with the printing of labels for my products.

The crew at Tri City retail is 2nd to none! We briefly switched to another "cheaper" company for a year, it was the longest year of my life and we hired them back as soon as we were out of contract, Never again !

Easy to implement, love the bin location feature and the overall ease of the system.

We literally have zero complaints! TriCity has worked any problem we encountered. [SENSITIVE CONTENT HIDDEN] has been a huge help.