All MyPOS Connect Reviews
1-25 of 39 Reviews
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CHANNING
Farming, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
MyPOS Connect review
Excellent support. With so many different on line and delivery companies, not looking for perfect integration but need smoother methods for inputting, tracking orders from external systems...
PROSLicense fee grows with you based on number and actual use- helpful for seasonal and small business. Card machine and on line business integrations. Service! Excellent support.
CONSThere are no hints or self help instructions. While this would be difficult to keep current and is part of their business plan to encourage purchase of support, its not overwhelmingly negative.
Reason for choosing MyPOS Connect
Attentive, local support.
Reasons for switching to MyPOS Connect
Initially, pricing, looking for local service.
Vendor Response
Hi Channing, thank you so much for your review and your comments on our service and support. I agree that our user documentation could be improved; we are constantly trying to update the manual but it is a never-ending challenge. Regarding self-help instructions, we recently created a series of screencasts that you can access from the Customer Resource page on our website. They weren't available yet when you had your training, so you might not even know they exist. if you have any other specific ideas about how we can improve MyPOS Connect, please don't hesitate to send them to wishlist@tricityretail.com or email me directly.
Replied July 2020
Alex
Tobacco, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
My POS Connect
I love the feature of the import and export when doing counts, POs, and inventory corrections. The amount of field to get nuanced information when searching is perfect.
CONSThe a couple of problems absolutely have arose over the last 6 months but we have worked past them with the help of the support team. Being that we are in tobacco its kind of a drag that Shopify is the standard of website that it would like us to use.
Reasons for switching to MyPOS Connect
Being that we have worked with Tri-City for a number of years we decided to keep with them as they are simply the best. RMS is already a dead software and we are trying to be ahead of the curve.
Vendor Response
Hi Alex, Thanks so much for the awesome review! Regarding your Shopify comment, you're right, it is the only "off-the-shelf" eCommerce solution for MyPOS Connect. However, we do have a Web API that will allow you to choose any eCommerce platform you like and then integrate it with our database. Please feel free to reach out to me directly or contact our support team if you would like more information.
Replied August 2020
Trevor
Sporting Goods, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed April 2021
Shooter's Choice MyPOS review
Right out of the gate there were many Con's with features we were told were available but really were not or were added as we went. a credit to the support team for helping work out many of these over time, however the original pitch to our team on why to make the switch was it had many features we asked about up front, but in the end they did not. 12 months ago i would have given this program 1 star as we were not happy and very frustrated, but with the continued support and features added weekly over the past 12 months i feel it's rating has grown, with the ability to get better if features keep getting added. We honestly felt the sales team oversold the product and it was not as advertised at the start.
PROSEasy of install Customer support local and easily available Past experience with the customer support team with RMS Customizable features and reports when requested (some times at an extra cost) search function Spreadsheet conversions Cloud based - offline sales
CONSmissing basic features with-in the product itself, causing you to have to leave the product screen and go run individual reports to find the answer to you questions. Many of these are very basic stuff we've seen in much cheaper programs, things like product on order, last sale date, last receive date or even a basic product report with-in the product you're looking at without having to go back and into 3 other screens to find your answer. Our web-team struggled hard at the start of MyPOS. They were told the API was ready and could do a lot and it didn't, to put it bluntly it was a horrible. Our team actually helped them implement API 2.0. We've run into many errors that were very difficult to understand along the way, many the DEV team would have to dig into it and get back to us days later, was great support, but very hard to deal with as we almost felt like we were the test run of MyPOS on many occasions. If the DEV team doesn't think your request is important enough then your request is ignored unless you pay a fee to implement the item.
Reason for choosing MyPOS Connect
2 main reason. Cost and support. We felt we knew the support team from our pervious system and trusted them to give us the same level of support so we stuck with what they knew.
Reasons for switching to MyPOS Connect
Are main reason for making the switch was we were told Microsoft was ending all support for RMS in the coming years as well as the API for online was very poor and we as a company wanted to take the next step in the online world so we made the switch to MyPOS
Vendor Response
Hey Trevor, thanks for your input, it's greatly appreciated, although I have to say that this is the first I have heard of your struggles with MyPOS Connect. I want to apologize for any misleading claims during the sales cycle; it's not how we roll. But since I jumped in at the end of your evaluation cycle, I take full responsibility for that. I agree, we did have some challenges launching our API. It needed a lot of tweaking after the initial release. Thanks to you folks and other early adopters of the API, I believe we have ironed out all the wrinkles. And you're right about having to exit from one screen to open another screen. This is a limitation of the UI that we are hoping to solve at some point in the future; even though it has not been a concern for most of our customers. I hope that, in future, you feel comfortable enough to contact me directly if there are any other concerns.
Replied May 2021
Amber
Museums and Institutions, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
myPOS Connect
We don't have an online store yet, but are headed in that direction. It is good to know that there is an integrated solution available: MyPOS + Shopify
PROSBest feature (as compared to our previous system) is Physical Inventory taking. Many of our products are non-inventory (i.e. tickets), and we have a fairly small shop. We hand count on paper when we do our yearly inventory. MyPOS allows you to export your product list to Excel, and arrange the paper count sheets in any order that suits you. You can manually input your QTYs back into Excel and then import the numbers to myPOS. Using Excel saves a lot of time. Our previous system didn't allow flexibility in sorting the list, so entering QTYs after the count was very tedious.
CONSOur previous system allowed us to have 2 separate programs running: the sales module, and the back office module. We could easily switch between windows, to make sales to customers and then (when there's no customer) do back office tasks. MyPOS Connect doesn't allow that flexibility. My desk is a public facing position, where I do sales + all of the back end work. If a customer wants to make a purchase while I am working in the back end (e.g. creating a PO), I have to close it and navigate to the sales screen when a customer wants to make a purchase. This is the biggest drawback of this program. I feel like I lose a lot of time, navigating between front end and back end, as I try to balance customer service with productivity (in terms of "back office" work).
Reason for choosing MyPOS Connect
TriCity Retail has been very good to work with. We have been their client 2010. When we needed a new system, they recommended myPOS. They gave us a good demonstration of the product, and we trusted their recommendation. They have given us excellent training, and have been consistently available for helpful advice and customization through out the process. Their human helpdesk is extremely user friendly.
Reasons for switching to MyPOS Connect
Dynamics RMS is at the end of its life. We needed to find a new system, as the newer Microsoft replacement program was not within our budget.
Vendor Response
Hi Amber, Thank you for your review and especially for the kind words about our support. I agree with you about the inconvenience of not being able to have two instances of the program running on the same workstation; it means that you must exit out of the POS module to perform back office functions (and vice versa). It's partly a result of how the software is licensed. We will definitely bring this discussion to the developers of MyPOS Connect and see if there is a way to rectify this in a future release.
Replied July 2020
Philippe-Antoine
Retail, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
MyPOS Feedback
We are extremly happy with the system and the integrators (TriCity). The system is very stable, user friendly and we are able to customize pretty much everything that we want. The possibilities are endless. They are at the forefront of the technology.
PROSThere is a long list of features that we love but one of the deciding factor was the cloud base system while having an offline redundancy at the store level. If we lose internet we are able to still conduct our activities.
CONSThe interface isn't the most pretty out there.
Reason for choosing MyPOS Connect
MyPOS was much quicker than the other system. With the volume of transactions that we do everyday the speed of the system was the deciding factor.
Reasons for switching to MyPOS Connect
The technology of RMS was old and they were doing a big upgrade of their system. The new generation didn't seem to be user friendly. We were anxious that we were not going to be able to run the backend without specialized ressources.
Vendor Response
Hi Phil, Thanks for your review and your kind words. It's very much appreciated. I agree with you; the UI is a bit simplistic. MyPOS Connect was designed this way so that users could switch between a PC monitor with a keyboard and a hand-held tablet with out a keyboard - and they would see the exact same screen design. This eliminates training issues when using two different POS form factors. We are always looking to improve the software; so if you have any ideas for how we could improve the UI, without losing this ability to easily switch between form factors, I would love to hear them - or you can always send your design requests to wishlist@tricityretail.com.
Replied July 2020
Johnathan
Health, Wellness and Fitness, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Simple and easy to use!
MyPos helped streamline purcahsing and inventory management. At the same time, the back office gave the administration a lot of access what we needed to log into a store's computer to do.
PROSThe adaptability of the software. There are a lot of customer things that can be done to fit the needs of our organization. At the same time, the program is very simple and easy to use. The transition for our team was seamless.
CONSThe program is a little slow at the till when processing transaction and searching up in our customer database. Our internet connection is fine, but sometimes it take a little longer than we would like to complete some tasks.
Reason for choosing MyPOS Connect
The 3rd party reseller in our area was already dealing with some of our group and they offer great support.
Reasons for switching to MyPOS Connect
The system was outdated and support was expiring
Vendor Response
Hi John, Thank you very much for your review. I'm concerned about your comment about speed when accessing your customer database. I know that you have over 400,000 customer records, these are all locally stored on each POS station, so the speed of the internet doesn't come into play here. What does affect the speed is the processing power and amount of RAM memory your POS stations have. The bigger the database, the more power you need. Please feel free to contact me to discuss your options for more powerful workstations.
Replied July 2020
Linda
Museums and Institutions, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2020
Great Software
Great experience, still working on understanding how to grow our use and make it more effective.
PROSSupport for the software, set up and make changes are easy, clear fields and how to's.
CONSNot enough fields for our current requirements.
Reason for choosing MyPOS Connect
Based on SQL, able to integrate with other similar applications. Cost effective.
Vendor Response
Hi Linda, thank you for your review; your comments are greatly appreciated. I am concerned to see your scores for "Feature/Functionality" and "Value for Money". We built the membership functionality based on your specifications. So if your requirements have changed, let's look at that. I would also like to know more about why you feel that MyPOS Connect is not excellent value for the price. We believe that our solution offers enterprise-level functionality at a price-point that anyone can afford. If you don't agree, I would love to talk to you about that.
Replied July 2020
Tim
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
My POS Connect Review by Tim Stauffer Churchills-Crossings
Overall very satisfied with My POS. It is easy to customize a lot of the features.
PROSIt is very user friendly and integrates well with other apps in our day to day activities. Was a smooth transition.
CONSSome reports that we used to have do not exist. Also you are unable to modify reports are shuffle columns etc, giving the option of different sorting. It has to be done in a third party app. ie Excel Also the ability to create your own reports is not there. Customer files lack information. The info is in different reports.
Reasons for switching to MyPOS Connect
No longer supported by Microsoft due to age
Vendor Response
Hi Tim, thanks very much for your review. You're right, the standard reports do not allow you to drag and drop columns or change groupings, etc. There is an optional Interactive Reports plug-in module that provides this functionality. Please reach out to our support team if you would like it installed. Also, I would like to know more about the customer data you wish to track. The Customer file has extra definable fields we can configure to track whatever customer information you need. Feel free to contact our support team or email me directly with your ideas.
Replied August 2020
Aaron
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Amazing cloud based point of sale software!
We have 40 stores we manage with MyPOS, inventory replenishment, and reporting are the two biggest areas MyPOS has improved over our previous software.
PROSWhat we like most about MyPOS is just how customizable it is. Pretty much anything we can imagine, the software can be tweaked to do. We could not have anticipated the number of efficiencies MyPOS brought our company. Store staff, inventory replenishment, loss prevention, reporting - everyone loves how MyPOS has improved their areas of responsibility.
CONSIf there is an area we would like to see improved is the live dashboard. Compared to other software solutions, MyPOS could certainly improve its dashboard.
Reason for choosing MyPOS Connect
We felt MyPOS was a more efficient POS option than either Netsuite or Quickbooks for our needs. It uses excel which makes things ultra effecient managing 40 locations as well as the reporting is very customizable. MyPOS was simply a much better fit after digging into the software options and features.
Reasons for switching to MyPOS Connect
We wanted to move to a more modern cloud based platform that better suited our needs.
Vendor Response
Aaron, thank you very much for your review. I would love to hear more about how we could improve the dashboard. Please feel free to contact me to discuss your ideas or email wishlist@tricityretail.com.
Replied July 2020
John
Museums and Institutions, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
MyPOS Simplicity
The experience has been a vast improvement over our previous POS and the customer support is stellar.
PROSEasy integration, easy to create hot keys, good permissions control, good out of the box reporting plus the ability to create custom reports. The Shopify sync tool is excellent and simplified our e-commerce setup and inventory control.
CONSInitially there were some issues with our semi integrated pin pads but that was resolved quickly.
Vendor Response
Hi John, Thank you for your review; it's very much appreciated. I noticed that you only gave 4 stars for feature/functionality. If you have ideas that you feel would improve the software, feel free to email them to wishlist@tricityretail.com.
Replied July 2020
Valerie
Furniture, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2022
Summary of MyPOS
The experience has been satisfactory because the support has been so good , but we have had to make a lot special processes in order to effectively support my furniture business.
PROSIt does not fail or go down which can create a real problem in the workplace.
CONSThe reports are hard to work with because they don't feed off each other. When investigating you have to come out and go back in to another report to complete the investigation. The up side is the support is fabulous and they are willing to create a special report but up to that point it is challenging. I would have loved a more comprehensive manual of instruction. I feel the one provided did not provide enough detail to explain the features and the HOW TO.
Reasons for switching to MyPOS Connect
Microsoft was not going to continue to support RMS any longer
Vendor Response
Hi Valerie, thanks for your review and for the positive feedback about our support team. I recognize that the furniture industry poses a few challenges for most POS solutions, including ours. With respect to the reporting, if you need the ability to analyze your data in more depth, one option you have is to use an optional plug-in for MyPOS Connect that will export your database to a separate data warehouse. Once this is set up, you can use any BI tool of your liking to manipulate and analyze your data in detail. If you would like more information, please don't hesitate to contact me directly. Regarding the manual, it was never meant to be a retail management reference guide. And while we do try to cover inventory control concepts in our training programs, the focus is on how to use the software to overcome your specific operational challenges. I'd like to know more about the specific features you struggle with, perhaps I can find some supporting documents I can share with you.
Replied June 2022
Lisa
Retail, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2020
MyPOS Review
Overall very positive. Big improvement, especially regarding customer service, from our previous provider. Would recommend for any small to medium sized business that cannot afford a custom program as it has almost everything needed. They are also constantly upgrading.
PROSLove the many reporting options; the ability to program sales and discounts easily; ease in searching for products; integration with excel; ability to integrate with live website for ecommerce (have not used yet); excellent support from Tri City; POS and till process is easy for new staff to learn.
CONSNo accounts payable integration; limited ability to keep notes for customers and suppliers; reports don't sort well (no logic to how the information appears on the report); need a way to highlight most used reports due to the large number of options; need some improvement on inventory count.
Reason for choosing MyPOS Connect
Recommendations from other professionals, and extensive research, led me to believe that this would be the best product for our needs.
Vendor Response
Hi Lisa, thanks for your review. I appreciate your kind words but I'm deeply concerned about your comments on Features/Functionality. Please contact our support team and they can set up additional data fields to track whatever information you need for your customers and suppliers. Also, we have an optional Interactive Reports plug-in that will allow you to sort reports any way you like. Please contact me and I can provide more information on this. Lastly, we have done a number of integrations to Accounts Payable systems. However some accounting systems don't allow for A/P transactions to be imported from 3rd party programs. If you are using an accounting system that can import purchases into the A/P module, then our support team can build a custom integration for you.
Replied July 2020
Erin
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2021
Change is difficult, but with help it's possible!
The back office part of the software is well organized and helps you to walk through whatever task you're looking to accomplish. The spreadsheet integration to enter products and purchase orders is fantastic compared to our last program. The POS part is easy to navigate after some training and allows for quick transactions.
CONSThings can get very confusing, very quickly. Mistakes are easily made but not easily corrected. Change overall is hard, but it was a bit more intimidating at the beginning than we imagined. If you don't have good trainers to walk you through, good luck! Our tech help has been amazing and is the ONLY reason we've made it as long as we have.
Reason for choosing MyPOS Connect
MyPOS was able to carry over our multiple years of customer history, product data, and sales information which was critical information for us.
Reasons for switching to MyPOS Connect
RMS became out of date and no longer updated.
Vendor Response
Hi Erin, Thanks for your review; it's very much appreciated. If you have a few minutes one day, I'd love to chat with you to learn what you think MyPOS Connect would need to get 5 stars from you. Please feel free to contact me anytime.
Replied May 2021
Samantha
Construction, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
3
FUNCTIONALITY
1
Reviewed May 2021
MyPOS Daily User
Awful, I'm a daily user of MyPOS & overall, I dislike this entire program. The fact that it is slow is enough of a reason to hate this program.
PROSOnly thing I like is that you can lock your till by pressing EXIT
CONSCloud Base = SLOW, Products can only be edited one at a time & take a year to actually update. Nothing can be edited from PO. PO# can not be edited. Nothing can be changed in Transfer Out/In, or in Purchase orders once you save (ie name, company, number, anything about the product). Partial Receiving with freight isn't allowed. Doesn't let you delete any item - if there are sales records or it was once on t PO or transfer in/out, you can not permanently delete item. I could go on, but there is NOT ENOUGH TIME to type it all out.
Reasons for switching to MyPOS Connect
We had an employee who didn't do his research before buying & switching to this program.
Vendor Response
Hi Samantha, I am shocked and saddened to read your review! I remember discussing the functionality requirements in detail with the person who evaluated MyPOS Connect and it sounded like we would be a good fit; especially since the POS software we were replacing had less functionality than MyPOS Connect. Most of the problems you list in your review are easily addressed if you give us some time to train you on how to use the software. I do agree that we don't let you delete products if they have been used in transactions - this is so you have access to accurate historical reports. You can certainly deactivate items so that they don't come up on searches. I would really love the chance to discuss your concerns, if you are interested. Please reach out to me at your earliest convenience.
Replied May 2021
Maryse
Retail, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2020
Great pos system
Great and really love it.
PROSReally enjoyed the workorders and sending the invoices by email during covid. Love the menu buttons that can easily access products by category. Also love that my data is in the cloud. No more backups and worrying about loosing data.
CONSIf I have no internet I can ‘t access my data. I had issues with the printing of labels for my products.
Reason for choosing MyPOS Connect
Cloud data base. Menu. Inventory
Reasons for switching to MyPOS Connect
No longer had support
Vendor Response
Hi Maryse, thank you so much for your review and your positive comments. I agree that it can be annoying if you are performing management functions in the back office software and you lose your internet connection. The good news is that your sales reps can continue to make sales in the POS in offline mode. Some of our customers with spotty internet service get a second fallback internet service or a cell-based internet modem that they turn on when their main service drops out. It doubles your internet service costs but it's a good solution if you cannot afford to have internet outages.
Replied July 2020
Marlon
Retail, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
MyPos gave our fireworks company the bang we needed!
The crew at Tri City retail is 2nd to none! We briefly switched to another "cheaper" company for a year, it was the longest year of my life and we hired them back as soon as we were out of contract, Never again !
PROSEasy to implement, love the bin location feature and the overall ease of the system.
CONSWe literally have zero complaints! TriCity has worked any problem we encountered. [SENSITIVE CONTENT HIDDEN] has been a huge help.
Reason for choosing MyPOS Connect
Price!!!
Reasons for switching to MyPOS Connect
Ease of operation and customer support
Vendor Response
Hey Marlon, thank you so much for your review and your kind words. We're very glad to have you back as our customer.
Replied July 2020
April
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY