What are MyPOS Connect users saying about the software?
Read what people like you have said about using MyPOS Connect software through verified user reviews
User Review Highlights
4.58
33 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"Easy to implement, love the bin location feature and the overall ease of the system."
"The fact I can import inventory from an excel sheet is a huge time saver. Able to have quick buttons to assist with sales."
"I enjoy mypos because it is fully customizable and detailed for specific items, taxes, and discounts. Easy to program new buttons, categories, and layouts."
"That is am not a part owner of Tri-City. Seriously, MyPOS does what it is suppose to."
"Navigation can be difficult when searching in-depth for information."
"Mistakes are easily made but not easily corrected. Change overall is hard, but it was a bit more intimidating at the beginning than we imagined."
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Showing 1 - 25 of 33 reviews
Philippe-Antoine
Company size: 201-500 employees
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2020
MyPOS Feedback
We are extremly happy with the system and the integrators (TriCity). The system is very stable, user friendly and we are able to customize pretty much everything that we want. The possibilities are endless. They are at the forefront of the technology.
Pros
There is a long list of features that we love but one of the deciding factor was the cloud base system while having an offline redundancy at the store level. If we lose internet we are able to still conduct our activities.
Cons
The interface isn't the most pretty out there.
Reasons for choosing MyPOS Connect
MyPOS was much quicker than the other system. With the volume of transactions that we do everyday the speed of the system was the deciding factor.
Reasons for switching to MyPOS Connect
The technology of RMS was old and they were doing a big upgrade of their system. The new generation didn't seem to be user friendly. We were anxious that we were not going to be able to run the backend without specialized ressources.

Response from Tri-City Retail Systems
Hi Phil, Thanks for your review and your kind words. It's very much appreciated. I agree with you; the UI is a bit simplistic. MyPOS Connect was designed this way so that users could switch between a PC monitor with a keyboard and a hand-held tablet with out a keyboard - and they would see the exact same screen design. This eliminates training issues when using two different POS form factors. We are always looking to improve the software; so if you have any ideas for how we could improve the UI, without losing this ability to easily switch between form factors, I would love to hear them - or you can always send your design requests to wishlist@tricityretail.com.
Replied July 2020
Alex
Company size: 2-10 employees
Industry: Tobacco
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2020
My POS Connect
Pros
I love the feature of the import and export when doing counts, POs, and inventory corrections. The amount of field to get nuanced information when searching is perfect.
Cons
The a couple of problems absolutely have arose over the last 6 months but we have worked past them with the help of the support team. Being that we are in tobacco its kind of a drag that Shopify is the standard of website that it would like us to use.
Reasons for switching to MyPOS Connect
Being that we have worked with Tri-City for a number of years we decided to keep with them as they are simply the best. RMS is already a dead software and we are trying to be ahead of the curve.

Response from Tri-City Retail Systems
Hi Alex, Thanks so much for the awesome review! Regarding your Shopify comment, you're right, it is the only "off-the-shelf" eCommerce solution for MyPOS Connect. However, we do have a Web API that will allow you to choose any eCommerce platform you like and then integrate it with our database. Please feel free to reach out to me directly or contact our support team if you would like more information.
Replied August 2020
Trevor
Company size: 11-50 employees
Industry: Sporting Goods
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2021
Shooter's Choice MyPOS review
Right out of the gate there were many Con's with features we were told were available but really were not or were added as we went. a credit to the support team for helping work out many of these over time, however the original pitch to our team on why to make the switch was it had many features we asked about up front, but in the end they did not. 12 months ago i would have given this program 1 star as we were not happy and very frustrated, but with the continued support and features added weekly over the past 12 months i feel it's rating has grown, with the ability to get better if features keep getting added. We honestly felt the sales team oversold the product and it was not as advertised at the start.
Pros
Easy of install Customer support local and easily available Past experience with the customer support team with RMS Customizable features and reports when requested (some times at an extra cost) search function Spreadsheet conversions Cloud based - offline sales
Cons
missing basic features with-in the product itself, causing you to have to leave the product screen and go run individual reports to find the answer to you questions. Many of these are very basic stuff we've seen in much cheaper programs, things like product on order, last sale date, last receive date or even a basic product report with-in the product you're looking at without having to go back and into 3 other screens to find your answer. Our web-team struggled hard at the start of MyPOS. They were told the API was ready and could do a lot and it didn't, to put it bluntly it was a horrible. Our team actually helped them implement API 2.0. We've run into many errors that were very difficult to understand along the way, many the DEV team would have to dig into it and get back to us days later, was great support, but very hard to deal with as we almost felt like we were the test run of MyPOS on many occasions. If the DEV team doesn't think your request is important enough then your request is ignored unless you pay a fee to implement the item.
Reasons for choosing MyPOS Connect
2 main reason. Cost and support. We felt we knew the support team from our pervious system and trusted them to give us the same level of support so we stuck with what they knew.
Reasons for switching to MyPOS Connect
Are main reason for making the switch was we were told Microsoft was ending all support for RMS in the coming years as well as the API for online was very poor and we as a company wanted to take the next step in the online world so we made the switch to MyPOS

Response from Tri-City Retail Systems
Hey Trevor, thanks for your input, it's greatly appreciated, although I have to say that this is the first I have heard of your struggles with MyPOS Connect. I want to apologize for any misleading claims during the sales cycle; it's not how we roll. But since I jumped in at the end of your evaluation cycle, I take full responsibility for that. I agree, we did have some challenges launching our API. It needed a lot of tweaking after the initial release. Thanks to you folks and other early adopters of the API, I believe we have ironed out all the wrinkles. And you're right about having to exit from one screen to open another screen. This is a limitation of the UI that we are hoping to solve at some point in the future; even though it has not been a concern for most of our customers. I hope that, in future, you feel comfortable enough to contact me directly if there are any other concerns.
Replied May 2021
CHANNING
Company size: 11-50 employees
Industry: Farming
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2020
MyPOS Connect review
Excellent support. With so many different on line and delivery companies, not looking for perfect integration but need smoother methods for inputting, tracking orders from external systems...
Pros
License fee grows with you based on number and actual use- helpful for seasonal and small business. Card machine and on line business integrations. Service! Excellent support.
Cons
There are no hints or self help instructions. While this would be difficult to keep current and is part of their business plan to encourage purchase of support, its not overwhelmingly negative.
Reasons for choosing MyPOS Connect
Attentive, local support.
Reasons for switching to MyPOS Connect
Initially, pricing, looking for local service.

Response from Tri-City Retail Systems
Hi Channing, thank you so much for your review and your comments on our service and support. I agree that our user documentation could be improved; we are constantly trying to update the manual but it is a never-ending challenge. Regarding self-help instructions, we recently created a series of screencasts that you can access from the Customer Resource page on our website. They weren't available yet when you had your training, so you might not even know they exist. if you have any other specific ideas about how we can improve MyPOS Connect, please don't hesitate to send them to wishlist@tricityretail.com or email me directly.
Replied July 2020
Amber
Company size: 11-50 employees
Industry: Museums and Institutions
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2020
myPOS Connect
We don't have an online store yet, but are headed in that direction. It is good to know that there is an integrated solution available: MyPOS + Shopify
Pros
Best feature (as compared to our previous system) is Physical Inventory taking. Many of our products are non-inventory (i.e. tickets), and we have a fairly small shop. We hand count on paper when we do our yearly inventory. MyPOS allows you to export your product list to Excel, and arrange the paper count sheets in any order that suits you. You can manually input your QTYs back into Excel and then import the numbers to myPOS. Using Excel saves a lot of time. Our previous system didn't allow flexibility in sorting the list, so entering QTYs after the count was very tedious.
Cons
Our previous system allowed us to have 2 separate programs running: the sales module, and the back office module. We could easily switch between windows, to make sales to customers and then (when there's no customer) do back office tasks. MyPOS Connect doesn't allow that flexibility. My desk is a public facing position, where I do sales + all of the back end work. If a customer wants to make a purchase while I am working in the back end (e.g. creating a PO), I have to close it and navigate to the sales screen when a customer wants to make a purchase. This is the biggest drawback of this program. I feel like I lose a lot of time, navigating between front end and back end, as I try to balance customer service with productivity (in terms of "back office" work).
Reasons for choosing MyPOS Connect
TriCity Retail has been very good to work with. We have been their client 2010. When we needed a new system, they recommended myPOS. They gave us a good demonstration of the product, and we trusted their recommendation. They have given us excellent training, and have been consistently available for helpful advice and customization through out the process. Their human helpdesk is extremely user friendly.
Reasons for switching to MyPOS Connect
Dynamics RMS is at the end of its life. We needed to find a new system, as the newer Microsoft replacement program was not within our budget.

Response from Tri-City Retail Systems
Hi Amber, Thank you for your review and especially for the kind words about our support. I agree with you about the inconvenience of not being able to have two instances of the program running on the same workstation; it means that you must exit out of the POS module to perform back office functions (and vice versa). It's partly a result of how the software is licensed. We will definitely bring this discussion to the developers of MyPOS Connect and see if there is a way to rectify this in a future release.
Replied July 2020
Johnathan
Company size: 51-200 employees
Industry: Health, Wellness and Fitness
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2020
Simple and easy to use!
MyPos helped streamline purcahsing and inventory management. At the same time, the back office gave the administration a lot of access what we needed to log into a store's computer to do.
Pros
The adaptability of the software. There are a lot of customer things that can be done to fit the needs of our organization. At the same time, the program is very simple and easy to use. The transition for our team was seamless.
Cons
The program is a little slow at the till when processing transaction and searching up in our customer database. Our internet connection is fine, but sometimes it take a little longer than we would like to complete some tasks.
Reasons for choosing MyPOS Connect
The 3rd party reseller in our area was already dealing with some of our group and they offer great support.
Reasons for switching to MyPOS Connect
The system was outdated and support was expiring

Response from Tri-City Retail Systems
Hi John, Thank you very much for your review. I'm concerned about your comment about speed when accessing your customer database. I know that you have over 400,000 customer records, these are all locally stored on each POS station, so the speed of the internet doesn't come into play here. What does affect the speed is the processing power and amount of RAM memory your POS stations have. The bigger the database, the more power you need. Please feel free to contact me to discuss your options for more powerful workstations.
Replied July 2020
Tim
Company size: 2-10 employees
Industry: Retail
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2020
My POS Connect Review by Tim Stauffer Churchills-Crossings
Overall very satisfied with My POS. It is easy to customize a lot of the features.
Pros
It is very user friendly and integrates well with other apps in our day to day activities. Was a smooth transition.
Cons
Some reports that we used to have do not exist. Also you are unable to modify reports are shuffle columns etc, giving the option of different sorting. It has to be done in a third party app. ie Excel Also the ability to create your own reports is not there. Customer files lack information. The info is in different reports.
Reasons for switching to MyPOS Connect
No longer supported by Microsoft due to age

Response from Tri-City Retail Systems
Hi Tim, thanks very much for your review. You're right, the standard reports do not allow you to drag and drop columns or change groupings, etc. There is an optional Interactive Reports plug-in module that provides this functionality. Please reach out to our support team if you would like it installed. Also, I would like to know more about the customer data you wish to track. The Customer file has extra definable fields we can configure to track whatever customer information you need. Feel free to contact our support team or email me directly with your ideas.
Replied August 2020
Aaron
Company size: 51-200 employees
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2020
Amazing cloud based point of sale software!
We have 40 stores we manage with MyPOS, inventory replenishment, and reporting are the two biggest areas MyPOS has improved over our previous software.
Pros
What we like most about MyPOS is just how customizable it is. Pretty much anything we can imagine, the software can be tweaked to do. We could not have anticipated the number of efficiencies MyPOS brought our company. Store staff, inventory replenishment, loss prevention, reporting - everyone loves how MyPOS has improved their areas of responsibility.
Cons
If there is an area we would like to see improved is the live dashboard. Compared to other software solutions, MyPOS could certainly improve its dashboard.
Reasons for choosing MyPOS Connect
We felt MyPOS was a more efficient POS option than either Netsuite or Quickbooks for our needs. It uses excel which makes things ultra effecient managing 40 locations as well as the reporting is very customizable. MyPOS was simply a much better fit after digging into the software options and features.
Reasons for switching to MyPOS Connect
We wanted to move to a more modern cloud based platform that better suited our needs.

Response from Tri-City Retail Systems
Aaron, thank you very much for your review. I would love to hear more about how we could improve the dashboard. Please feel free to contact me to discuss your ideas or email wishlist@tricityretail.com.
Replied July 2020
John
Company size: 11-50 employees
Industry: Museums and Institutions
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2020
MyPOS Simplicity
The experience has been a vast improvement over our previous POS and the customer support is stellar.
Pros
Easy integration, easy to create hot keys, good permissions control, good out of the box reporting plus the ability to create custom reports. The Shopify sync tool is excellent and simplified our e-commerce setup and inventory control.
Cons
Initially there were some issues with our semi integrated pin pads but that was resolved quickly.

Response from Tri-City Retail Systems
Hi John, Thank you for your review; it's very much appreciated. I noticed that you only gave 4 stars for feature/functionality. If you have ideas that you feel would improve the software, feel free to email them to wishlist@tricityretail.com.
Replied July 2020
Maryse
Company size: 2-10 employees
Industry: Retail
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2020
Great pos system
Great and really love it.
Pros
Really enjoyed the workorders and sending the invoices by email during covid. Love the menu buttons that can easily access products by category. Also love that my data is in the cloud. No more backups and worrying about loosing data.
Cons
If I have no internet I can ‘t access my data. I had issues with the printing of labels for my products.
Reasons for choosing MyPOS Connect
Cloud data base. Menu. Inventory
Reasons for switching to MyPOS Connect
No longer had support

Response from Tri-City Retail Systems
Hi Maryse, thank you so much for your review and your positive comments. I agree that it can be annoying if you are performing management functions in the back office software and you lose your internet connection. The good news is that your sales reps can continue to make sales in the POS in offline mode. Some of our customers with spotty internet service get a second fallback internet service or a cell-based internet modem that they turn on when their main service drops out. It doubles your internet service costs but it's a good solution if you cannot afford to have internet outages.
Replied July 2020
Linda
Company size: 11-50 employees
Industry: Museums and Institutions
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2020
Great Software
Great experience, still working on understanding how to grow our use and make it more effective.
Pros
Support for the software, set up and make changes are easy, clear fields and how to's.
Cons
Not enough fields for our current requirements.
Reasons for choosing MyPOS Connect
Based on SQL, able to integrate with other similar applications. Cost effective.

Response from Tri-City Retail Systems
Hi Linda, thank you for your review; your comments are greatly appreciated. I am concerned to see your scores for "Feature/Functionality" and "Value for Money". We built the membership functionality based on your specifications. So if your requirements have changed, let's look at that. I would also like to know more about why you feel that MyPOS Connect is not excellent value for the price. We believe that our solution offers enterprise-level functionality at a price-point that anyone can afford. If you don't agree, I would love to talk to you about that.
Replied July 2020
Lisa
Company size: 11-50 employees
Industry: Retail
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2020
MyPOS Review
Overall very positive. Big improvement, especially regarding customer service, from our previous provider. Would recommend for any small to medium sized business that cannot afford a custom program as it has almost everything needed. They are also constantly upgrading.
Pros
Love the many reporting options; the ability to program sales and discounts easily; ease in searching for products; integration with excel; ability to integrate with live website for ecommerce (have not used yet); excellent support from Tri City; POS and till process is easy for new staff to learn.
Cons
No accounts payable integration; limited ability to keep notes for customers and suppliers; reports don't sort well (no logic to how the information appears on the report); need a way to highlight most used reports due to the large number of options; need some improvement on inventory count.
Reasons for choosing MyPOS Connect
Recommendations from other professionals, and extensive research, led me to believe that this would be the best product for our needs.

Response from Tri-City Retail Systems
Hi Lisa, thanks for your review. I appreciate your kind words but I'm deeply concerned about your comments on Features/Functionality. Please contact our support team and they can set up additional data fields to track whatever information you need for your customers and suppliers. Also, we have an optional Interactive Reports plug-in that will allow you to sort reports any way you like. Please contact me and I can provide more information on this. Lastly, we have done a number of integrations to Accounts Payable systems. However some accounting systems don't allow for A/P transactions to be imported from 3rd party programs. If you are using an accounting system that can import purchases into the A/P module, then our support team can build a custom integration for you.
Replied July 2020
Erin
Company size: 2-10 employees
Industry: Retail
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2021
Change is difficult, but with help it's possible!
Pros
The back office part of the software is well organized and helps you to walk through whatever task you're looking to accomplish. The spreadsheet integration to enter products and purchase orders is fantastic compared to our last program. The POS part is easy to navigate after some training and allows for quick transactions.
Cons
Things can get very confusing, very quickly. Mistakes are easily made but not easily corrected. Change overall is hard, but it was a bit more intimidating at the beginning than we imagined. If you don't have good trainers to walk you through, good luck! Our tech help has been amazing and is the ONLY reason we've made it as long as we have.
Reasons for choosing MyPOS Connect
MyPOS was able to carry over our multiple years of customer history, product data, and sales information which was critical information for us.
Reasons for switching to MyPOS Connect
RMS became out of date and no longer updated.

Response from Tri-City Retail Systems
Hi Erin, Thanks for your review; it's very much appreciated. If you have a few minutes one day, I'd love to chat with you to learn what you think MyPOS Connect would need to get 5 stars from you. Please feel free to contact me anytime.
Replied May 2021
Marlon
Company size: 51-200 employees
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.
July 2020
MyPos gave our fireworks company the bang we needed!
The crew at Tri City retail is 2nd to none! We briefly switched to another "cheaper" company for a year, it was the longest year of my life and we hired them back as soon as we were out of contract, Never again !
Pros
Easy to implement, love the bin location feature and the overall ease of the system.
Cons
We literally have zero complaints! TriCity has worked any problem we encountered. [SENSITIVE CONTENT HIDDEN] has been a huge help.
Reasons for choosing MyPOS Connect
Price!!!
Reasons for switching to MyPOS Connect
Ease of operation and customer support

Response from Tri-City Retail Systems
Hey Marlon, thank you so much for your review and your kind words. We're very glad to have you back as our customer.
Replied July 2020
Bill
Company size: 2-10 employees
Industry: Retail
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2020
That Bead Lady Review
In isolation, I'm happy with MyPOS; however the integration/functionality could still potentially be enhanced significantly.
Pros
MyPOS is easy to use and reliable. We use the software daily in our retail store. I think the on-line training/help material could be further expanded on.
Cons
I'm still frustrated with the linkage with Shopify. I find I'm having to manage visible on-line skus in Shopify then perform a similar task in MyPOS. With well over 10k skus and movement of inventory this task is almost impossible, especially when you factor in new skus and discontinuing skus in the mix.
Reasons for choosing MyPOS Connect
MyPOS seemed like a viable solution. Being offered by the same company that sold us our old software, I was hopeful the transition would go smoother.
Reasons for switching to MyPOS Connect
Microsoft were no longer supporting the old product. Additionally, I was looking for a product that could handle both bricks-and-mortar as well as on-line sales.

Response from Tri-City Retail Systems
Hi Bill, Thank you for your review and especially your comments on our Shopify eCommerce integration. A lot of our customers have deployed this plug-in during the Covid shutdowns; so there has been a lot of focus on building in many new features. I would say that it has been significantly improved since you deployed it last year. Please reach out to our support team to discuss your challenges; they'll do everything possible to help you overcome them.
Replied July 2020
Michael
Company size: 2-10 employees
Industry: Furniture
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2020
Cohen and Cohen Review
Great !
Pros
The thing I like most about the software is the support that tri-city provides
Cons
My needs thus far have been fairly basic ... over time as we use the system more I will likely find things that need improvement. Overall no complaints
Reasons for choosing MyPOS Connect
Tri city
Reasons for switching to MyPOS Connect
going obsolete

Response from Tri-City Retail Systems
Mike, thanks for your review and for your comment about our support. We're always glad to get suggestions to improve MyPOS Connect. Please feel free to send your ideas for new features or product enhancements to wishlist@tricityretail.com.
Replied July 2020
Richard
Company size: 2-10 employees
Industry: Wholesale
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2020
Easy to use, easy to learn
Simply makes every aspect of running our wholesale operations much easier and efficient.
Pros
We use MyPOS to manage our wholesale operations. We needed a way to track inventory as sales are entered and this product gives us that feature. It has also helped streamline managing accounts and billing statements. It's made my job a lot easier in many ways.
Cons
Would be nice to have a feature that allocates items that are on back order to customer orders as new stock is added to inventory. Should add the items in the order the customer orders were placed.
Reasons for choosing MyPOS Connect
MyPOS was suggested by another company that uses it. The cost was also a factor.
Reasons for switching to MyPOS Connect
Very limited functionality in original software.

Response from Tri-City Retail Systems
Hi Richard, thank-you so much for your review. Although MyPOS Connect is primarily a retail POS solution, we do have many customers who also operate wholesale distribution centers. So I love your suggestions on allocating orders. Please contact me to discuss this; as I would like to know more.
Replied July 2020
Keith
Company size: 11-50 employees
Industry: Retail
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2020
Popeye's Edmonton and area
Great, no complaints.
Pros
Integration was easy...the system is easy to teach others.
Cons
The back button is not really back and the overall functioning is slow.
Reasons for choosing MyPOS Connect
Group consensus.
Reasons for switching to MyPOS Connect
Upgrade to a more functional system

Response from Tri-City Retail Systems
Hi Keith, thanks very much for your review. I'd like to know more about why your system is running slowly. There are a number of conditions that could be causing this. Please contact our support team or email me directly so that we can diagnose the reason and suggest some solutions.
Replied August 2020
Terri
Company size: 11-50 employees
Industry: Retail
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2020
Easy to use
Very goid
Pros
We needed to pivot and adapt to deface retail challenges with Covid 19. MyPOS was easily configured to work with Shopify to provide an integrated online solution.
Cons
Navigation can be difficult when searching in-depth for information.
Reasons for switching to MyPOS Connect
The product was getting outdated with no support

Response from Tri-City Retail Systems
Hi Terri, thank you very much for your review. I'd like to know more about your navigation challenges. Please contact me when you have a few minutes to discuss this.
Replied July 2020
Barbara
Company size: 11-50 employees
Industry: Food & Beverages
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2021
MyPOS review
Capturing our product sales and using in our cafe was easy. Staff learn system quickly and products are easy to find.
Pros
Features are easy to set up and use. Now that we have system integrated with quickbooks it is very easy to download dailyinto quickbooks
Cons
Setting up the integration with quickbooks was challenging but the support team at Mypos were very helpful and eventually we got it set up. Sometimes understanding what support is offered can be challenging.
Reasons for choosing MyPOS Connect
local company
Reasons for switching to MyPOS Connect
lack of support

Response from Tri-City Retail Systems
Hi Barbara, thanks for taking the time to submit your review of MyPOS Connect. Your comments are greatly appreciated. I'm sorry to hear that you've had some challenges navigating our support methodology. Sometimes we need to do a better job of this. Please contact me at any time and I can clarify anything that seems unclear to you.
Replied May 2021
DANA
Company size: 1 employee
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2021
Great Product and Company
Pros
From Day 1 of purchasing product this software was very user friendly. The Staff is very easy to work with and has been able to customize or fix any issues that I have had with the software.
Cons
I dont really have any Cons about the product. As I said before, the software is very customizable and can do anything i really need it to do!
Reasons for choosing MyPOS Connect
The company I worked for prior to owning my own company used this company. I was very impressed with the staff and the software was very easy to work with. When opening my own business they were definitely my go too with out a doubt!

Response from Tri-City Retail Systems
Wow! Thanks so much for your review, Dana. Your comment are greatly appreciated.
Replied May 2021
Rochelle
Company size: 11-50 employees
Industry: Sports
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2020
Review
Pros
The fact I can import inventory from an excel sheet is a huge time saver. Able to have quick buttons to assist with sales. Able to work with development team to incorporate ask's into the reporting centre. Ie having more product levels in reports to assist with Sales per classification.
Cons
Having the online store with Shopify, I had looked at that system for our POS so it would connect. The price to connect it monthly is pretty high. Updating product individually is hard compared to the old system where you can scroll down and edit. This system times times out and goes to a blank screen to start search again.
Reasons for choosing MyPOS Connect
Local company and the fact it had a secure inventory tracking system.

Response from Tri-City Retail Systems
Hi Rochelle, thanks for your review; I really appreciate your comment on updating product records individually. I agree that it can be a bit cumbersome when your system is configured to use the search window to find product records. There is a parameter setting that you can change that will default the product search to a list. Please contact our support team and they can show you how to set that.
Replied July 2020
Roland
Company size: 2-10 employees
Industry: Food & Beverages
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
May 2021
Review for MyPOS
Good. Whenever I have a problem, which is very seldom, it is quickly resolved by the great customer service.
Pros
I enjoy mypos because it is fully customizable and detailed for specific items, taxes, and discounts. Easy to program new buttons, categories, and layouts. I have a very large menu and it is easy to display and access everything.
Cons
Since it is so customisable it does take a bit of practice and training.
Reasons for choosing MyPOS Connect
Runs on PC, local support.

Response from Tri-City Retail Systems
Hi Roland, thanks for taking the time to submit your review. Please feel free to email wishlist@tricityretail.com with any suggestions you have to improve MyPOS Connect. I would love to know what it would take for you to give us 5 stars for Ease of Use.
Replied May 2021
Alain
Company size: 201-500 employees
Industry: Food & Beverages
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2021
Tri-City and MyPOS
Pros
The cloud based functionality allowed for easy deployment and management using our existing on premise Point of Sales System. The ease of configuration and management makes this software a dream to work with. Tri-City as a vendor and support team for our deployment makes this solution a no brainer when it come to selecting a next generation POS.
Cons
There was nothing that has come up at this point.
Reasons for choosing MyPOS Connect
Support options received from Tri-City made the choice easy.. but the ease of use of MyPOS Connect and functionality available made this choice very easy
Reasons for switching to MyPOS Connect
RMS is end of life, and didn't fit into the modern and clean Point Of Sale System

Response from Tri-City Retail Systems
Hey Alain, Thank-you so much for your review and for your continued business. We love having you folks as a customer.
Replied May 2021
Jodie
Company size: 11-50 employees
Industry: Retail
Time used: More than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2020
Easy to use software with fantasic reports and inventory control.
Keeping track of inventory across four locations was becoming a big challenge. With MyPOS we know exactly where everything is.
Pros
Our staff members, across four locations, were able to use this software with minimal training.
Cons
I can't think of anything I don't like.
Reasons for choosing MyPOS Connect
Our company deals with a fairly short shelf-life product. It was essential for us to keep track of all our stock across all locations. The robust inventory management system was a perfect fit.

Response from Tri-City Retail Systems
Thank you for your review Jodie. We're so glad to have you as a customer.
Replied July 2020
