NCR Silver Software


NCR Silver has been designed to meet the needs of small, independent retailers seeking a mobile point of sale (POS) solution.NCR Silver allows retailers to track customers and sell their products not only from standard POS touchscreen terminals but from iPad, iPhone and iPod Touch. This can be managed anywhere, at any time through their Online Back Office reports and dashboards.

The marketing and social media tools allow users to stay connected with your customers. They allow users to create custom messages about deals, specials and other important announcements.

The mobility of the solution allows these users to collect payment on their mobile device, at the table or in the home of the customer. The system combines the ability to track sales and profitability with marketing efforts and social media tools.



70 Reviews of NCR Silver

Overall rating

3.71 / 5 stars

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Showing 1 - 20 of 70 reviews

January 2019

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

January 2019

The POS for you

Pros

Back office, user interface, inventory control, and ease of use make this POS system the one for you!

Cons

When setting up, it can get a bit confusing with ALL the functions, but you get the hang of it fast

December 2018

JUFI from SAMURAI KITCHEN + SUSHI

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

December 2018

Overall workable system

Pros

Made for restaurants, many features can be tailored easily to fit needs

Cons

If the internet is finicky, you're in trouble

November 2018

Joe from Two Boots Pizza

Company Size: 51-200 employees

Review Source


Ease-of-use

2 of 5

Functionality

2 of 5

November 2018

Too little too late

Pros

This is NCR's attempt at competing with robust cloud based solutions like Toast. It's passable if you have a tiny business.

Cons

Not at all equipped for multi unit and can't talk to 3rd party software. I would never recommend this product

November 2018

Lynn from Arches Footcare

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

4 of 5

November 2018

Big changes in Customer Service and they've lost me

Overall I used to be very happy with NCR silver. The price has crept up over time. They raised the price once and said I now had "concierage" service, but no one seems to be able to explan to me what that meansand they are not nearly as responsive with customer service as they used to be. I have complex inventory questions and cannot get an answer. When I call in (which I rarely have to do now) my issue is complex and the reps that answer are inexperienced and just tell me what I already know. They don't understand what I am asking because they don't use the system themselves.

Pros

I liked how easy it was to use. Easy to set up, user friendly. In the beginning when i needed help and had questions and suggetions the call center reps knew what they were doing and how to help.

Cons

In the last year or two they switched the call center to India. Since I have been using NCRSilver since 2015 I can solve most of my own questions, but when something comes up and I have to call in it is not a simple question anymore, and the employees that are now contracted to solve these issues know less about the system then I do. They seem to be reading from a script. While they are very nice it is frustrating because they cannot answer the question and it has to be put in queue and they have to get back to me. Seems like when that happens the person getting back to me just tells me what I already know. It's useless. I am going to be looking for a new software for my POS system.

October 2018

Corinna from Laundromat

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

October 2018

Good software but niche industry pushes envelope

Attempting to manage a full service laundry service with this software isn't easy. We really should just go industry specific software, which is unfortunate as the technical support and ease of use is wonderful.

Pros

Easy to use for non-tech savvy employees.

Cons

Lacks reporting detail on certain payment types.

September 2018

Shamus from Bent Wrench

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

5 of 5

September 2018

Bent Wrench Roadhouse Review

It used to be awesome, but we are experiencing lots of errors with our credit card processing lately. After contacting customer service, we have received ZERO follow ups.

Pros

Ease of use. It is fairly easy to navigate through all of the back office items.

Cons

Inability to delete a variation after you have added it to an item. This is only a problem when you are trying to delete the only remaining variation from an item.

August 2018

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

August 2018

NCR Silver

Pros

Reporting of sales and labor hours and easily recorded

Cons

I would like to see additional reports available

August 2018

Alfred from Restaurants

Company Size: 11-50 employees

Review Source


Ease-of-use

5 of 5

Value for money

1 of 5

Customer support

3 of 5

Functionality

3 of 5

August 2018

Over Promise and under deliver

Concierge service is highly touted but the Implementation process is poorly planned and communicated to the merchant. So it is a high risk process that demand a lot from the merchant to implement successfully. Having an experienced re-seller to support the delivery, set up and go live is critical. Even after raising the

Pros

Good Basic dashboards and reports
Remote Access to data and menus is a great feature
Ability to download POS transactions to Excel is great for analysis (some fields missing from downloads)

Cons

Non- EMV compliant CC processing
Does not Calculate Overtime
non existent transaction audit tools to trace when items were rung up or voided to help prevent fraudulent voids.
Does not have any inventory control capability to track usage and on hand
Limited Reporting capability, no add-hock reporting An Excel savvy person can make good use of downloads and Power Pivot to do own analysis and reports
Re sellers over sell POS system with out the proper disclosure of Functionality, Pricing, Required specifications or implementation and after sales support.

August 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Great for off-site events

Pros

Because it is cloud-based, it is very handy to have on-the-go. We well at lots of community events, and it helps to have such a portable POS system.

Cons

Sometimes I have difficulty with emailed receipts.

August 2018

Terri from Emerald Elite CBD

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

1 of 5

Functionality

3 of 5

August 2018

Great product Horrible customer sevice

I like the product however anytime I have an issue i can get zero help i have been waiting on a supervisor call back for literally 2 motnhes every time i call i am told I need a supervisor and then I am told they will call me back and I STILL hve not got a call back and my systems are DOWN! Its INSANE! Also with regular tech support I am constantly training NCR employees because they dont know enough about the systems to help me!

Pros

It is easy to learn to use and has all the features you need to run your business

Cons

Customer service is horrible. You cant get help and support knows very litle about the product it is like they have never even touch it and are just reading out of a manual

July 2018

Carl from Universal Package STore

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

2 of 5

Customer support

1 of 5

Functionality

1 of 5

July 2018

Very basic POS

Customer service has gotten worse of the last few years and most have no knowledge of the product. NCR Silver and NCR Counterpoint should be merged but within NCR neither business unit has any clue what the other does for customers.

Pros

It's a simple solution to start up a small business like a coffee shop.

Cons

Overall software is very basic and fine for someone who's looking for a simple plug and play solution for a business similar to a coffee shop. NCR Silver offers no intgrations to Shopify or other major sites.

July 2018

Essa from NYLACO @ NOAHCO, LLC

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

NCR POS

I’m controlling my inventory and ordering

Pros

Accuracy and convenience of the reporting

Cons

Unable to edit the paid out labels and reasons for payouts

July 2018

nicholas from Home Republic

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

1 of 5

Functionality

5 of 5

July 2018

The Best PoS System!

Very smooth app! The POS system is amazing. Wish it was easiest to contact support!

Pros

Its very easy to add and change menu items in seconds. Easy to fix hours for people who forget to clock-out. Easy to watch labor and look at sales!

Cons

It freezes sometimes! Don't like the fact the new chip readers are involved!

July 2018

Murray from Ecig city

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

3 of 5

Functionality

3 of 5

July 2018

Decent POS

Pros

Ease of use, reporting, Interface is simple.

Cons

bugs take awhile to address and remedy once reported.

July 2018

Bob from Anna Mary's Cafe @ U-Haul International

Company Size: 1,001-5,000 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

NCR

We get real numbers to make better decisions about our business.

Pros

Easy to use. Easy to modify. The ability to monitor from anywhere.

Cons

We really haven't had any dislikes at this time.

July 2018

Theresa from Noty Kity LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

July 2018

NCR Silver is Awesome!

Pros

The ease of use for employees is what I like best. It is easy to teach new employees to use this system and they all seem to learn it quickly which makes training them so much easier. The back office portion is easy to navigate and run reports. My inventory is always accurate due to this system.

Cons

I wish the software had more options for management on the POS screen versus always having to go to the back office part.

July 2018

Mo from El Burrito Rey

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

3 of 5

Customer support

2 of 5

Functionality

3 of 5

July 2018

NCR EMV

Wish emv reader was different.

Pros

Overall it does the job for restaurant business.

Cons

Emv reader not good at all. So many problems.

July 2018

Terry from Dennos Museum Store

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

3 of 5

July 2018

Museum Store Use

It gives me some information I never had with a cash register.

Pros

Easy to train my many volunteers. Easy to add inventory.

Cons

Hard to add additional inventory to system. Should be easier to use for annual inventory counting. Would like to be able to rent extra items like scanner for a short period of time.
Web sales don't connect to my system. When I asked if system could tell me what my best selling item was I was told no.

July 2018

Jonna from Scrubs 911

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

July 2018

NCR Fan

Pros

The ease of this software is great. You get a concierge to help you get started and then 24/7 customer service to answer any questions. The software is user friendly and simple to train new staff members.

Cons

The back office takes awhile to update sales information. I can run a sale and it will take several minutes for the back office to show the sale.

July 2018

Jessica from Mililani Town Association

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

July 2018

Satisfied

Overall, I feel like you get a lot for your money and the ease of training new staff on the POS is greatly appreciated. The back office reports are great and help me keep track of sales and trends.

Pros

I like that it's super easy to train new hires on the POS and as I a manager I love that I can access so much information in the back office so long as I have access to a computer/laptop.

Cons

There are just a few things that I wish we could change, but a lot of the software updates eventually address a lot of them. Like any software out there, there are glitches that happen but they're minor so it's not a deal breaker. Customer service is a hit or miss. Most times friendly, but a lot of times it just gets sent to a different department because they can't figure it out, which takes time and follow ups.