Neto is a cloud-based retail management solution that comes with modules such as point of sale (POS), inventory management, customer management and reporting. The solution is suitable for small and midsize retailers and wholesalers. The solution is able to manage fashion stores, tools and hardware, gift shops, toy store, sport and garden equipment.

Neto enables retailers to sell their products through different channels, including online via an e-commerce platform and offline using point of sale. It also enables retailers to receive payments through credit cards and payment portals such as Paypal, Stripe, Authorize.net and others.

Neto’s POS feature enables managers to handle and organize retail operation in multiple locations. The POS can also work offline to avoid downtime and revenue loss due to low or no internet connectivity.

The pricing is on a monthly subscription basis that suits small and midsize retailers and wholesalers.

Dashboard
Dashboard

Dashboard

E-commerce

E-commerce

Supported Operating System(s):

Mac OS, Web browser (OS agnostic), Windows 10



54 Reviews of Neto

Overall rating

4.5 / 5 stars

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Showing 1 - 20 of 54 reviews

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Wendy from Villa Mondo Pty Ltd

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

B2B and B2C

We are happy to have made the change but as it is a platform to suit all, sometimes it is extremely difficult to achieve what we need. Our wholesale/retail supply is one of the biggest industries in the country and the things we need don't appear to reach the people who could make really good changes. Neto seem to be missing the opportunities in this area at the moment. I can't select the right industry as you don't offer it despite offering wholesale/retail for this review.

Pros

There is much to be applauded about the system as a whole as most beginners can fill in and follow the process at a basic level. It really helps us with sales agent and office orders. Most customers find the site easy to navigate. Overall we are very happy to have changed from MYOB as we believe Neto will evolve quickly and much of what we need will eventually happen.

Cons

This system is designed to suit a very wide range of business types however it has some problems when you need to use wholesale pricing ex gst and retail pricing including gst. Some really needed reports don't exist like "sales per item per salesperson." Support has not been able to provide a solution yet to the proper display of price points using two different price structures yet.

There are also some unexplained "glitches" from time to time but they are rare.

Review Source: Capterra

NIna from Heavy Metal Merchant

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

So Easy to Use

Easy to change over, and use. Customer Service is great, you can always get someone on the phone.

Pros

It really is easy to get used to using Neto, after previously using a different platform, Neto just made so much more sense.

Cons

Couldn't quite get the shipping/Australia Post intergration working.

Review Source: Capterra

Maggie from Good Furniture

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Easy and useful

This is really amazing and useful software. It can achieve all the settings and effects you want to achieve. We use NETO connect Google shop save more times, integrate with NETO POS, the payment , the shipping cost etc, NETO make everything very easy to operate.

Pros

1. The more and useful functions.
2. Good add on.
3. The best technical Support

Cons


Lack of some New Zealand local resource integration.

Review Source: Capterra

Tara from XIXILI Intima Sdn Bhd

Number of employees:  51-200 employees

Ease-of-use

Customer support

Functionality

September 2018

Well thought out, and highly user friendly software

Pros

Great user experience and easy to learn software.

Cons

There are some limitations and restrictions to what you can do in terms of adapting it to your business models needs. Especially in the marketing promotion module. Support for the system isn't always great, but not usually necessary as the software is user friendly.

Review Source: Capterra

Kerri from Kidsmanor Distributor

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Amazing Platform

Customisations for Freight Quote shipping ; Customisations for Purchase Order template

Pros

-Easy to use
-Customizations available for your desired Theme
-Can be easily linked to third-party apps like eBay, Quickbooks, newsletters and chats
-Flexible payment methods available
-Easy customizations of invoices and email templates
-Prompt support assistance

Cons

-Pricing packages (hoping this could go lower)
-Removal of Chat support in the Dashboard

Review Source: Capterra

Mark from Management Consulting

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

An eCommerce Winner

Pros

Neto has pre-packaged most of what small business needs in an eCommerce platform. We've been very impressed at how much functionality there is and how easy it has been to setup.

Cons

It is not as customizable as something like WordPress.

Review Source: Capterra

Mark from Direct Pool Supplies

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

The best

Pros

We'verecently changed over to Neto. The best thing we ever did. complete ecommerce and POS solution.

Cons

A tad complicated to intergrate if you have an existing eBay store.

Review Source: Capterra

Ray from RAM Cycle Parts

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

September 2018

RAM Cycle Parts Neto Review

The main benefit is being able to control everything from the one dashboard. There are still things that you will need to go into ebay to control but the day to day stuff is pretty much all done on Neto.

Pros

Easy to list items on my web site and send them straight to ebay. Very good for someone with lots of ebay listings as templates and rules can be set up which saves a lot of time when making changes.

Cons

The initial data load from ebay into Neto was not as smooth as I would have liked. There was a lot of clean up and changes to make before going live and allowing updates to go back to ebay. It didn't phase me too much as I used to do a lot of software testing and setting up in my previous job roles but it could be an issue for the uninitiated.

Review Source: Capterra

Bianca from Two Little Steps

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Comprehensive e-commerce software

Fantastic customer support, I love having an onboarding team and account manager. Once I'd figured out how to set things up it wasn't extremely difficult and I could always ask someone for help. Very happy!

Pros

Firstly, that it's Australian based and charged in AUD. Secondly, how comprehensive it is. There are so many options and functionalities.

Cons

It had a steep learning curve for me, especially after I've used Shopify before which seemed much easier but Neto is more comprehensive.

Review Source: Capterra

Shauna from Tea Trend

Number of employees:  1 employee

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Easy to use and professional look

I have been with Neto for over a year and my experience has been really good. No issues. If I need help with something a friendly consultant from Neto is always at hand, always polite, friendly and knowledgeable.

Pros

Ease of use! It's easy to use and you get a great result

Cons

N/A I really like the software, I haven't had any issues at all

Review Source: Capterra

HARRY from INDUSTRY GROUP

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Robust and relative to Australian eCommerce

Shipping costs, customer ease of use, rewards

Pros

Functionality, features, addons, Australia based

Cons

Lacking some (not many) customization features in control panel settings and themes

Review Source: Capterra

Claud from Wild Earth

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Value for money, Neto is the best choice out there

Great, i highly value doing business with Neto

Pros

Cost, easy to use and easy to scale. Plus CS is in Australia

Cons

there is some missing functions that are the standard nowadays, like scan PO in, finance on POS, Import 301

Review Source: Capterra

Michelle from PUre Food Essentials

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

I love Neto

Neto has assisted us with systemising our business. Our customers are giving us great feedback about the design and how easy it is for them to use. The onboarding support was fantastic and the ongoing support really helps us fine tune our site

Pros

The support is amazing and the site is easy and quick to use.

Cons

Working my way through the relationships with externals like google shopping. It's complicated.

Review Source: Capterra

Graeme from Kraftkolour P/L

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Neto Shopping Cart

Shopping cart works well and integrates well with Payment option and shipping options.

Pros

Works well on front end but over complicated on the back end for small business like ourselves.

Cons

With us changing prices and Price/size filters on products that have multiple sizes. Products that have a name change but the Product Variation DO NOT change.

Review Source: Capterra

JJ from Recycled Mats

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Local Aussie Business

Business is growing and so is the funcationality of Neto

Pros

Neto is a complex platform, it’s helped me grow my business and has many more features that I know I have yet to tap into.

Cons

As a medium business there are sometimes limitations to the time that glitches are resolved. But overall I understand that every business has these growing pains and I enjoy supporting an Aussie business that has support staff in Brisbane

Review Source: Capterra

Ryan from Process Systems

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Great Platform, Alot more than just ecommerce

Its more of an ERP system than an ecommerce solution. We run our whole business on this (with xero as well) and find it great. We are a larger sized business and it handles it fine.

Pros

Its funcionality and how much it does. We tried to avoid having too many add ons so we chose neto which has a huge range of funcionility

Cons

Its xero integration needs to show invoices reconciled in the xero back rec as paid in neto.

Review Source: Capterra
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Ease-of-use

Value for money

Customer support

Functionality

July 2018

Versatile , not bad

Pros

Good user interface.
Data availability is great, via API or Export UI.
Integrated with most Australian Couriers.

Cons

Scheduled Export process will not start even there is no process running.
API is good but still missing some important data.
You cannot search via tracking number.
System outage/issue every time they release new version.

Review Source: Capterra

Nicholas from Ascend Solutions

Type of Store:  Bar / nightclub

Number of employees:  2-10 employees

Ease-of-use

Functionality

July 2018

Motto should be "Near enough is good enough"

Overpromised and under-delivered.

Pros

If compared to competition, there is nothing to like about this software. It is being left behind. Many basic feature of warehouse management are not available despite being "Advanced Inventory"

Cons

Abysmal customer service - lack of communication, leaving things unfinished, appalling wait times for assistance. Lots of promised features aren't even released yet (with no expected release dates available)

Review Source

Dion from The 3D Printer

Ease-of-use

Value for money

Customer support

Functionality

May 2018

Worst decision ever made

Pros

Not much, every component they market favorably in seems to have added costs, and that's even if it works properly

Cons

Everything, the GUI is counter-intuitive, hardly works well enough to make sense and doesn't deliver on many fronts

Review Source: Capterra

Philip from Sports

Type of Store:  Sporting goods

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

April 2018

Worst system ever

I have been using this system for over 12 months and quite frankly is the most frustrating thing i have ever done. Particularly the integration with Xero. For example, you will get integration errors saying that a customer in Xero doesnt exist and therefore invoices wont transfer. Interestingly the day before, invoices transferred to that customer fine, and nothing has changed. And despite having asked hundreds of times for someone to tell me what fields map between the two systems, nobody has been able to tell me. Avoid at all costs.

Cons

integration with Xero is terrible
stock costing doesnt exist
least intuitive system i have ever dealt with
cant do simple things like delete SKU's that have never had any activity on them
support is unhelpful
stock management is half baked

Review Source

Displaying 1 - 20 of 54 reviews