--- title: "IT Retail Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of IT Retail. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if IT Retail is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/next-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Point of Sale Software](https://www.softwareadvice.com/retail/web-based-point-of-sale-software-comparison/) / [IT Retail](https://www.softwareadvice.com/retail/next-profile/) / IT Retail Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/next-profile/) Reviews # IT Retail User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 22 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.7/5 - Value for money: 4.4/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 18 reviews (82%) - 4 stars: 2 reviews (9%) - 3 stars: 1 reviews (5%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (5%) ### Most mentioned pros - She also helped in being able to navigate certain things and let me know of things I did not know before hand. - The ability to call up support and pretty user friendly once you get used to system - These applications separate IT Retail's various capacities, so you can discover the things you need rapidly, keeping everything straightforward. ## IT Retail customer reviews Showing reviews 1-22 of 22 (page 1). ### Competent Compassionate Understanding and Bright - Overall rating: 5/5 - Reviewer: Adrian A. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It was just really great. The person who helped me [sensitive content hidden] was very helpful patient bright and understanding and also communicated things very feasibly. She also helped in being able to navigate certain things and let me know of things I did not know before hand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The user interface, how easy it is to use the actual software. #### Cons I don't know if there are language settings. If there are I'd like that and think that would be helpful. --- ### Inventory reviews - Overall rating: 4/5 - Reviewer: Maurice R. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros user friendly, easy to get IT support, #### Cons No in person support, when we first got the system it would've been nice to get some on site training --- ### The Worst System Imaginable - Overall rating: 1/5 - Reviewer: Rhonda C. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered The worst possible customer service experience in my entire life with anything. I have had better customer service by a girl scout selling cookies than this group of so called "professionals". The product does not do what they say it does. Do not be duped into buying this system. You will regret it. They had to pay off the people on their website to get those reviews because I cannot imagine anyone liking this system unless they have 5 products and nothing else. Again, save yourself the heartache and aggravation and do it by pencil and paper if you have to before you buy this junk. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros There is literally nothing positive I can say about this system. It is hard to set up, hard to use, slow processor, just simply horrible. #### Cons The customer service is non-existent. Their reps literally yelled at my staff when calling in to get assistance with the numerous issues. In one week we spent over 10 hours on trouble calls. They promised quickbooks integration that would offer quality reports, they don't. The sales reports suck. The restaurant pos is horrid and has so many glitches that they will not address. The retail point of sale is awful and half of the time rings things up incorrectly. You can enter an item in, save it, and then poof it's gone. If I could get my money back I would. RUN AWAY FROM THIS SYSTEM! #### Reasons for switching to IT Retail Needed something more grocery store friendly and for larger volumes of sales. --- ### CUSTUMER SERVICE - Overall rating: 5/5 - Reviewer: PAUL P. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros POS FROUNT END AND CUSTUMER SERVICE AND I LIKE THAT IS I DONT HAVE TO STAY ON LINE FOR CUSTUMER SERVICE #### Cons EASY TO USE AND NO COMPLAINTS, I like the software --- ### [sensitive content hidden] is the best! - Overall rating: 5/5 - Reviewer: Enrique G. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would describe my overall experience with IT retail as great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like the most about IT retail is that it’s Fast & efficient. #### Cons There are NO cons on what I least liked about IT RETAIL --- ### First year review - Overall rating: 3/5 - Reviewer: Kathleen J. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros How fast support answers the phone, . #### Cons The back reports, they are very confusing, hard to read and don't download very well. --- ### ADDING EASE TO YOUR DAY TO DAY SELLS. - Overall rating: 5/5 - Reviewer: Annika B. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros IT Retail POS accompanies a smooth, natural interface that makes it simple to set up and learn. The POS programming has a few inherent applications that are explicit for taking care of specific requirements. These applications separate IT Retail's various capacities, so you can discover the things you need rapidly, keeping everything straightforward. What's more, Works Even When Your Store is Offline We realize how significant it is for a retail location framework to consistently be up and taking installments. That is the reason we planned our framework to work regardless of whether the web is separated. #### Cons IT IS A LITTLE MORE THAN I WANTED TO SPEND ON A SYSTEM .BUT SOMETIME QUALITY OUTWAYS QUANTITY. I AM NOT THE LEAST BIT UNSATISFIED WITH MY CHOICE. --- ### great customer servikce - Overall rating: 5/5 - Reviewer: cindi f. - Verified reviewer: Yes - Industry: Supermarkets - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros ease of use, customer support and looks of system #### Cons no problems, I have not had any issues with system --- ### Great POS for Smaller Stores - Overall rating: 5/5 - Reviewer: David G. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2016 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We are an all-organic store based in Riverside and a big source of our revenue is our hot food/drinks section in the store. The problem is that even though we have 2 main registers up front for people to pay at, a lot of people were ordering food/drinks at the deli and then just walking out with it instead of paying. When we heard about Retail NEXT we were excited because we were looking for a system that was lightweight enough to be installed at the deli counter but that could still handle checking out our produce and dry good items. It's really been the perfect fit for us because we already use IT Retail for the main registers and we love the service and the features that we get from them. So far our experience has been great; there have been a few software bugs but the best part about IT Retail is that they are super responsive to all of our problems. If we call them with an issue it's usually a same-day fix and we are back up and running. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Cloud-based, EMV and EBT, can handle full grocery checkout, easy to use/easy to train on. #### Cons Get better pin pads #### Vendor response Thanks for the review David! We are thrilled that you've had such a good initial experience! And we are working on the pin pads :) Replied December 2016 --- ### excellent - Overall rating: 5/5 - Reviewer: Zaman M. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This review was submitted organically. No incentive was offered excellent service setup very quick we transfer our data from another system very quick #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros andres work really well setup the system quick. Really like the service. #### Cons there is nothing which i dont like everything going perfect --- ### Great Product and Staff! - Overall rating: 4/5 - Reviewer: Valerie G. - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Being a new business owner, I wasn't sure what to expect from this product. We ran into a few minor glitches here and there, and the staff has been incredibly responsive and has always taken my needs and suggestions into consideration. I love using the software once all the bugs were/are worked out. It's very easy to use. I like the IT Retail site and all the features it offers, like entering the end of day totals, reporting, and the ability to edit the register buttons. I don't intend on changing the product in my business and I look forward to growing our relationship! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros It's easy to use and edit, and the staff goes above and beyond to keep me happy. #### Cons Too many glitches, but once they are worked out this thing will run very nicely. #### Vendor response Hey Valerie, Thanks so much for your kind words! We've loved working with you so far and look forward to many more years working together! -Stephen Replied January 2017 --- ### Great customer support - Overall rating: 5/5 - Reviewer: bhavish p. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros customer support, ease of use, good reporting features #### Cons would like it if the software was more customizable --- ### Great flexibility, Information at your finger tips and reliability - Overall rating: 5/5 - Reviewer: Archie M. - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Can better run my store with a reliable frontend system and a backend system that can provide my the information I need to make timely decisions. Every issue has been address and resolved quickly by there friendly support staff. IT Retail offers so much it is hard to learn all the features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Reliable, easy to use, Great Support, provides the information I need to make business decisions. Easily adaptable to other third party programs. #### Vendor response Thanks Archie! We're happy you're happy with IT Retail! Replied June 2017 --- ### Good front end process - Overall rating: 5/5 - Reviewer: Chikai F. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Front-end process with back-end DB makes our business successfully #### Cons Expect to have more enhanced systems for the inventory-receiving process --- ### Great support! - Overall rating: 5/5 - Reviewer: Danielle H. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ability to call up support and pretty user friendly once you get used to system #### Cons Rather not be on a computer but that has nothing to do with IT Retail --- ### Great supporting team - Overall rating: 5/5 - Reviewer: Ho C. - Industry: Retail - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2016 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Well trained a d experienced supporting members. Easy of use and fast learn how to use it. Recommended. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy of use Flexible #### Cons None #### Vendor response Thanks Mr. Chung! We have enjoyed working closely with you all as well! Best of luck this new year! Replied December 2016 --- ### Good customer support and easy to use system - Overall rating: 5/5 - Reviewer: Shutao W. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros User friendly system, easy to learn, even employees in their 50's have found the system easy to learn #### Cons The only thing that would be better would be if you could customize the interface such as color and size of text --- ### Very useful - Overall rating: 5/5 - Reviewer: Kelly L. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 5/5 #### Pros I like that the backend is synced via cloud to the front end #### Cons I wish I would be able be more hands on with settings --- ### User friendly and easy to train staff on - Overall rating: 5/5 - Reviewer: Erin J. - Verified reviewer: Yes - Industry: Hospitality - Company size: 201-500 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2024 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros User friendly, easy to pick, really good support articles and fast phone support with little wait time. #### Cons A label printer from our old system was not compatible --- ### Setting up the systems was the biggest part where we had some challenges, but over all was good - Overall rating: 5/5 - Reviewer: nilesh b. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2018 - Review source details: This reviewer was invited by the software vendor to submit an honest review. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's 100% cloud based, system needs to be rebooted to have the updates from back-end to front end. It's designed to run for high volume transactions. #### Cons Cost factor on the complete system is very high, with the hardware, but it can be brought down if the hardware is sourced from correct oplaces --- ### Excellent - Overall rating: 5/5 - Reviewer: Magali M. - Product usage: Used unspecified for unspecified - Reviewed: December 2016 - Review source details: This reviewer was invited by the software vendor to submit an honest review. I bee working with IT Retail for a few years now so I feel them as a co-workers that I can trust in them to solve any issue I might have. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Vendor response Hey Magali, Thanks so much for your kind words! We love working with you and look forward to many more years together :) Replied December 2016 --- ### New Deal Fish Market - Overall rating: 5/5 - Reviewer: Carl F. - Product usage: Used unspecified for unspecified - Reviewed: January 2017 - Review source details: This reviewer was invited by the software vendor to submit an honest review. We never used a POS system until we were approached by Retail Next. After using the system for one year I can say that it has helped me track my business better than ever. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- IT Retail Reviews, Pros and Cons - 2026 Software Advice