About OnTime 360

OnTime 360 is a delivery management solution that enables businesses to streamline processes related to dispatching, order tracking, scheduling, barcode scanning and more. It provides mobile applications for Android and iOS devices for professionals to collect signatures and attach parcel images as per requirements. OnTime 360 helps businesses generate time sheets to calculate payroll and track vehicle maintenance schedules, packages, drivers or routes. It lets users generate custom invoices, import client or shipping data in Microsoft Excel and CSV formats, handle workflows and communicate with dispatchers via emails or text messages. Additionally, customers can utilize the online portal to view order history, print shipping labels and manage addresses. OnTim...

OnTime 360 Pricing

Essential: $39 / month Professional: $129 / month Enterprise: $199 / month Enterprise Plus: $349 / month

Starting price: 

$39.00 per month

Free trial: 

Available

Free version: 

Not Available

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OnTime 360 User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

3.5

Showing 1 - 5 of 31 reviews

User Profile

Ena

Verified reviewer

Company size: 51-200 employees

Industry: Import and Export

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
4

Functionality

out of 5

October 2021

Brilliant!

It wasn't the best app of its kind that I have tried, but it performed well, and its ease of use makes it pleasant

Pros

It's REALLY easy to use, and that is something that I value very much, it can be dispatched from anywhere and give the buyer/importer peace of mind. With our clients it worked wonders! And the price is pretty good

Cons

The search bar could improve, such as being able to use it on the billing screen, would be great!

Reasons for choosing OnTime 360

I just had to decide on one and chose OnTime

Chella

Verified reviewer

Company size: 11-50 employees

Industry: Transportation/Trucking/Railroad

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

May 2019

HAVE LOVED IT FROM DAY 1

It has helped our business be up to date and more efficient.

Pros

The versatility from day one! The ease of use.

Cons

I would like to see the reports have the ability to be modified for more specific uses.

Reasons for choosing OnTime 360

Ontime allowed us to use the software with out changing any thing.

User Profile

Malinda

Verified reviewer

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
3

Functionality

out of 5

February 2018

After 5 months of trying to get this system functioning we had to abandon it

Pros

Saving quotes was a nice feature. The web portal is nice and the drive mobile app is also user well done. It can take on a variety of complex rates and make them work, however it is very time consuming and complex to set up. You can customize a lot of features, and import data to OnTime360, which can be helpful but also messy, requiring time to clean up what is imported.

Cons

Save your money and your time. OnTime360 IS NOT completely mobile. If you are a fast paced small business and your dispatchers are not always at a windows computer 24hrs a day good luck! You will need a windows operating system laptop or tablet to lug around with internet access. Their customer service lacks in following up with things they need to get back to you on. They will answer your questions, but they are also rigid and not willing to take customer suggestions to make improvements that will benefit a broader base of clients. They make everything sound simple and it is not. I can generally easily learn most software programs, so I am not computer illiterate. I have to cancel and lose 6 months worth of money, because I asked how will my dispatcher will log in when they are not in the office to late in the game. Their answer is that cannot be done, and we will not make that available and we are not giving you any of your money back. Coming from using another dispatching software system for many years, I never liked the OnTime Dispatch you must use multiple screens and to get anything done and you cannot easily see what your drivers are working on. The functionality, updating, syncing is slow, even though we have high speed internet, and they could never get me an answer as to why.

Response from Vesigo Studios

We are sorry to see that you have chosen to close your OnTime 360 account. Many of our customers agree that our price quotes feature, Customer Web Portal, new Mobile Applications for drivers, and flexible pricing are among our many great features. Our unlimited in-house Customer Service is included free of charge to our customers using all OnTime subscription levels. Many of our customer's suggestions have been included in recent updates to our software. Of course, as with any new software system, there is a learning curve and we welcome our customers to call or email us at their convenience. We understand that, despite our continual efforts, some of the difficulties you were having could not be resolved to your satisfaction. Please note that a partial refund was provided. As always, we strive to take our customers recommendations and constructive criticism into consideration and continually work to improve. We appreciate you taking time to give us your feedback.

Replied March 2018

Stephanie

Company size: 11-50 employees

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2016

Satisfied with Ontime 360

We love Ontime 360. Its easy to use, our customers like being able to dispatch and track their shipments. We like being able to print BOLS and send invoices through 1 system. ONE thing we would like to see updated. We would like to be able to search invoices by number or customers without having to scroll. Invoices number especially. Often times a customer calls about a particular invoice and I must search numerically instead if being able to click on the search bar and entering the number.

Cons

Not being able to use the search bar in the Billing screen

Chris

Time used: More than 2 years

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

September 2016

Really great delivery software!

OnTime 360 is a really great product and has worked really well for us. We especially like the constant updates and improvements.

Pros

OnTime's billing features are really simple and easy to use. Drivers always have instant access to detailed information. Dispatching is really quick and easy.

Cons

Search fields for billing could be improved.

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