We use this daily for dispatching our drivers. We love all the things you can do with it and it even has the capability to transfer info over to QuickBooks. Which we are currently trying to use

There is so much to do on this platform. There are endless reports that you can get. We use this for dispatching driver's to calls and it has been outstanding

You have to pay per user after a certain amount of users. This should be bundled up in the price

It has helped our business be up to date and more efficient.

The versatility from day one! The ease of use.

I would like to see the reports have the ability to be modified for more specific uses.

Saving quotes was a nice feature. The web portal is nice and the drive mobile app is also user well done. It can take on a variety of complex rates and make them work, however it is very time consuming and complex to set up. You can customize a lot of features, and import data to OnTime360, which can be helpful but also messy, requiring time to clean up what is imported.

Save your money and your time. OnTime360 IS NOT completely mobile. If you are a fast paced small business and your dispatchers are not always at a windows computer 24hrs a day good luck! You will need a windows operating system laptop or tablet to lug around with internet access. Their customer service lacks in following up with things they need to get back to you on. They will answer your questions, but they are also rigid and not willing to take customer suggestions to make improvements that will benefit a broader base of clients. They make everything sound simple and it is not. I can generally easily learn most software programs, so I am not computer illiterate. I have to cancel and lose 6 months worth of money, because I asked how will my dispatcher will log in when they are not in the office to late in the game. Their answer is that cannot be done, and we will not make that available and we are not giving you any of your money back. Coming from using another dispatching software system for many years, I never liked the OnTime Dispatch you must use multiple screens and to get anything done and you cannot easily see what your drivers are working on. The functionality, updating, syncing is slow, even though we have high speed internet, and they could never get me an answer as to why.

Overall I wish we would’ve implemented this program sooner. The efficiency has increased as well as reducing a lot of tedious office work that is now unnecessary. There are so many detailed functions of the program that we use daily. Customer service/technical support is amazing. They answer pretty much right away and are able to help in real time, emails are also responded to within 24 hours. The guys and Technical Support are invaluable and I can’t say enough things about their promptness, knowledge, and the courteousness and willingness to help figure out a problem and provide a solution. We talk almost daily about how much this program/features have helped our business.

It easily organizes all of our jobs so that nothing gets missed. We no longer rely on memory/paper trail to get the job done. It provides excellent proof of delivery and has streamlined back and office procedure considerably. It is a huge selling point to our clients to be able to have a professional platform with all of the features to present to them to gain new clients. Our clients along with drivers and myself as the main office administrator, have been extremely satisfied with this new change and ease of use across-the-board. It has taken us to the next level and increased efficiency, we are thankful daily for on time and have considered it to be one of the best business decisions we have made.

The order in which the route stops appear is a little confusing to program at first. When setting up there were some things I wish I would’ve known before hand to avoid mistakes made but it was an opportunity to learn the software better. A nice feature would be to add in when the item is estimated to be picked up instead of starting the tracking from actual pickup time.

Their customer services is not only prompt but deeply intuitive. I don't know how many times I call service support to receive someone reading a script with little actual use of a services knowledgeable enough to help with the un-hinged causal or silly questions. Top Tear Support from Ontime every time.

The billing system, i do think it is a bit of user faulty bits but the billing system seems so hard to manage and file. Along with Report systems and building reports. You really need to have a sandbox setting to be able to go in and mess things up and then learn how to edit them while you work as to not affect the actual accounts almost.