About Oracle MICROS Simphony

Oracle MICROS Simphony is a cloud-based point-of-sale (POS) system designed for restaurants, hotels, travel hubs and various businesses across the hospitality industry, which helps process online orders and manage curbside pickup and deliveries. It lets owners control inventory, track employee's performance, update menus in real-time, offer loyalty rewards and automate tasks. 

The application enables restaurateurs to engage guests through self-ordering and provides interactive content such as images of signature dishes, daily specials or weather updates. Managers can use the dashboard to evaluate sales performance, track stock levels and forecast trends based on real-time data. Staff members can use the table management feature to handle reservations and...


Read More

Supported Operating System(s):

Web browser (OS agnostic)

26 Reviews of Oracle MICROS Simphony

Average User Ratings

Overall

3.23 / 5 stars

Ease-of-use

3.5

Value for money

3.0

Customer support

3.0

Functionality

3.5

Ratings Snapshot

5 stars

(9)

9

4 stars

(4)

4

3 stars

(3)

3

2 stars

(4)

4

1 stars

(6)

6

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 26 results

March 2019

Bojan from Arcus Net - Call Center Activities & Services

Verified Reviewer

Company Size: 11-50 employees

Industry: Outsourcing/Offshoring

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

March 2019

Great PMS - highly recomeded

Pros

I used Oracle PMS during a span of more than 10 years. At the very beginning of my career in hospitality I started off with one of the earliest versions of Opera, which at that time was already way ahead from its pears, at a time when not many software companies cared much about hospitality applications. It was simply way above anything else available and twice better than the close competitor. For a few years, having changed companies in between I've used several PMS system, however all were really bad and difficult to use. I remember Marriott still running their PMS, which was DOS based and worked by remembering all the codes, the mouse was an optional on the PC. Having returned to Europe and another chain, Opera - Oracle PMS was there. Simply, thanks God. Took me a day to get to learn the new functionalities and I was back into the game. The newcomers in my team were trained super fast as it is a very easy PMS to learn and implement. I remember the whole team going through training sessions in one of the hotels as were were changing PMS and everyone learned the system so quickly, even managed to train a guy covering a shift (coming from a different hotel without Opera) to use it in 2 hours and spend the whole evening shift alone, it went without problems. I just simply recomend Oracle PMS to everyone in the industry.

Cons

Can't fault it, top of the line. Highly recommended to everyone.

August 2020

Salah Uddin from Hotel Sarina

Verified Reviewer

Company Size: 201-500 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

User friendly and great supportive for a Hotel

I would like to say it very user friendly and easy to learn. I would like to suggest those who are wanted to switch the PMS, they can switch by Oracle Hospitality Property Management. Also I would say their support team are very much cooperative.

Pros

I started my career from front office department and this is my first PMS in my career. First I would like to introduce this PMS are very much user friendly and easy to learn. The most attractive features are folio management system and alerting system, For an example If I keep any massage for a particular guest or arrival guest, whenever I go to his or her room in the system, the message come out.

Cons

I like the most features of Oracle Hospitality Property Management . But I would like to suggest that need to implement the system in online base. Like my manager can check everything though the online access from the home.

September 2018

Sally from Atrium Hotel & Suites

Company Size: 501-1,000 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

1.0

Value for money

1.0

Customer support

1.0

Functionality

1.0

September 2018

Worst Software - They are thieves - Stay Away!!!

We had a premise based software, hosted on our 20 year old server here at our location. But even the 20 year old server worked better than the so called state of the art cloud based software. At least we had control over everything in house when it was premise based. But now we are at their mercy. Their customer service sucks, one of the worst. Took away so many functionalities that we could do here, so that they can charge us to do it themselves. But they don't have the manpower, the resources, the knowledge, the technique to do it themselves. Their servers are slow. What used to take a fraction of a second to process earlier, now takes several minutes, which makes you think, maybe you didn't click the right button. In frustration you click it several times. Most of the times, the screen just freezes on you, and will not even let you close out anything, unless you go to Task Manager. Lot of wasted time, low productivity. If you have a client trying to make a reservation on hold, you have to apologize several times

Pros

Nothing. We had the premise based software and were very happy with it. The only thing was that we had a 20 year old server and required maintenance. We thought it was time to move to the latest technology, and decided on the cloud based version of the same software. Little did we know what we were letting ourselves into.

Cons

One of the worst business decisions we made. Even our 20 year old server worked better than the cloud based. I would not recommend this to anyone. STAY AWAY!!!

Response from Oracle Hospitality

Replied October 2018

Hello, Sally - Thanks so much for your honest review. We are so sorry to hear about these issues and we want to make sure that we are giving you the best service possible. A representative will be reaching out to you shortly, but if you need to speak with us sooner than that, please email us at samantha.james@oracle.com. Thanks so much for your patience!!! --Samantha

October 2020

Pierre from Fairmont

Company Size: 501-1,000 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

October 2020

A good old system that seems bullet proof

A fundamental system for hospitality - Opera has proven to be a solid one. It is robust, can be configured on demand, and if you are not looking for a user experience too fancy, then it is a good choice.

Pros

Opera has tons of reports that can be easily exported to xml files. It requires a bit of energy to set up your own macros / pivot tables at the beginning, but you can truly build an excellent reporting out of it. Configuration overall is not so complex and consequently training new users is not a big deal.

Cons

It looks old fashioned - hopefully it will look better some day. It also is a bit of a slow system - some reports are quite long to run.

February 2019

Justin from InterContinental Buckhead

Company Size: 5,001-10,000 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

5.0

Functionality

3.0

February 2019

Great product but not over the top

There are definitely pros and cons of using this software but overall it is a great product. I have used other Hotel PMS software and I prefer this one.

Pros

This software has everything that I need in a system.

Cons

As there are so many different functions, It is hard to learn quickly the short cuts to make your job easier.

Response from Oracle Hospitality

Replied February 2019

Hey, Justin! Thanks for the review. Please let us know if you are interested in learning more about our training programs. They can be valuable if you want to learn tips and tricks for maneuvering through the product! We are happy to help!!!!