About Oracle Food & Beverage POS

Oracle Food and Beverage POS is a comprehensive restaurant point-of-sale system that can serve every type and size of restaurant, for both a single restaurant or hundreds. The system offers modular restaurant point of sale software solutions for table service, fast casual, and quick service restaurants. In addition to restaurants, the system may be used for bars, coffee shops, stadiums, theme parks, and cafeterias. 


Supported Operating System(s):

Web browser (OS agnostic), Windows 8, Windows 10

67 Reviews of Oracle Food & Beverage POS

Average User Ratings

Overall

2.66 / 5 stars

Ease-of-use

2.5

Value for money

2.5

Customer support

2.5

Functionality

3.0

Ratings Snapshot

5 stars

(16)

16

4 stars

(10)

10

3 stars

(7)

7

2 stars

(3)

3

1 stars

(31)

31

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 67 results

April 2019

Christopher from Doubletree by Hilton

Verified Reviewer

Company Size: 51-200 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

3.0

April 2019

Easy to use software!

Anytime a Tech comes onsite it’s a phenomenal experience. Representative our onsite technician is super friendly and helpful. Location support is probably the best part of the software!

Pros

Very intuitive and easy for servers to use

Cons

Customization can be difficult and support for programming via phone is difficult

December 2019

Marc from Greene King

Verified Reviewer

Company Size: 5,001-10,000 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

2.0

Functionality

5.0

December 2019

Nice point of sale, if only support was better

Easy uploading of pricing and new products, easy integration with our POS tills

Pros

The ease of POS uploading to our till system was seamless and everything integrated amazingly well.

Cons

The customer service. Times to get through were slow and occasionally we had downtime which had a detrimental effect. When you need an answer, it was sometimes difficult to find

Reasons for Choosing Oracle Food & Beverage POS

Cost mainly

Response from Oracle Hospitality

Replied December 2019

Hello, Marc. Thank you so much for your review. We would love to speak with you so that we can address these issues. We will forward your inquiry along to the appropriate representatives, but if you would like to reach out yourself, you can email me at samantha.james@oracle.com - I am happy to help. Thank you!

June 2019

Daniel from Carr's Steakhouse

Verified Reviewer

Company Size: 11-50 employees

Industry: Restaurants

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

3.0

June 2019

Bigger Isnt Always Better

We opened with a MICROS system 8 years ago, and a few years ago, we decided to update the system and re-up with Oracle/Micros instead of switching to one of the newer companies with better reviews and ratings. A big reason for that, we had already invested thousands in the hardware - all-be-it, somewhat outdated compared to the competition. We were actually at a point where are software was near unusable and had to do something. Then once we signed the agreement, the new hard drive and other hardware arrive within a couple weeks, but the install wasn't schedule for a couple months. So we had to store these boxes until the install date, and not only that, but we started being bill almost immediately, several weeks before we had scheduled the install. But despite all that, the system has been reliable and dependable. Though its been harder as the years went on, the service and warranty coverage from Micros/Oracle has always been pretty solid too.

Pros

Our Oracle POS is fairly easy to use and learn Its also been reliable and dependable since we have opened 8 years ago

Cons

System seems bulky and slow, needs constant rebooting and cleaning Nothing flashy or sleek about it. Have found glitches across the board in various areas While its easy to use, I don't think we are really getting the bang for our buck, and I think a lot of the features are lost on us, or underutilized.

Response from Oracle Hospitality

Replied June 2019

Hey, Daniel - Thanks so much for the honest review! We appreciate your feedback. Please let us know if you need any additional support or if you have any issues you need resolved - we are happy to help! Email us here oracle-foodandbev_ww@oracle.com or here samantha.james@oracle.com and we will get back to you asap!!!!

August 2019

Julio from Hotel Fasano Angra dos Reis

Verified Reviewer

Company Size: 1,001-5,000 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

August 2019

My experience with Oracle Food & Beverage POS.

My experience is good! The little documentation available in Portuguese is not help, but support help when we need it.

Pros

The software has many good features, so i can't pinpoint a main one. What I can say is that its interface is very practical for POS operators.

Cons

I can't say I didn't like it, but I think the configuration part of SIMPHONY through EMC is very complex.

Reasons for Choosing Oracle Food & Beverage POS

We used another Oracle product in the Hotel - Opera PMS - and the integration weighed heavily in choosing, because we knew that choosing software from the same manufacturer would not have great difficulties for integration.

August 2019

David from Giant Eagle, Inc.

Verified Reviewer

Company Size: 201-500 employees

Industry: Retail

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

3.0

Customer support

3.0

Functionality

4.0

August 2019

Oracle Hospitality POS Review

Used in restaurants and in a QS kiosk environment. Mostly resolve issues ourselves. Had one major issue with database and help desk l1, and 2 were quick to resolve.

Pros

RES 3700 Customization. Quickly make changes to enterprise.

Cons

Cloud products. Lack of ongoing support in the future.

Reasons for Choosing Oracle Food & Beverage POS

Pricing, ease of customization.