--- title: "Owner.com Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Owner.com. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Owner.com is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/owner-com-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Online Ordering Software](https://www.softwareadvice.com/retail/online-ordering-system-comparison/) / [Owner.com](https://www.softwareadvice.com/retail/owner-com-profile/) / Owner.com Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/owner-com-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/owner-com-profile/alternatives/) # Owner.com User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 111 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.6/5 - Value for money: 4.3/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 94 reviews (85%) - 4 stars: 5 reviews (5%) - 3 stars: 2 reviews (2%) - 2 stars: 3 reviews (3%) - 1 star: 7 reviews (6%) ### Most mentioned pros - One of the biggest benefits has been shifting sales away from third-party platforms like DoorDash and onto our own website, which means lower commission costs and more revenue staying in our business. While the onboarding process took some time and we had a few setup details to work through, the customer service team has been responsive and helpful every step of the way. - What I like most about using Owner.com⁠ is that it allows us to offer our customers the same pricing they would pay in-store, even for delivery orders, without the inflated menu prices that come with third-party apps. - The online payments flow through regularly, the visibility we enjoy via search engines is invaluable, and the ability to save our guests money when ordering for delivery with a consistent and fair delivery fee has increased our rates of guest retention. ### Most mentioned cons - In addition to the $500 monthly subscription, customers are being charged platform fees that add up to an additional $400–$500 per week so i am paying in total $5000-$6000 a month in fees, which is extremely high. When combined, the total cost ends up exceeding what I was paying with DoorDash in many cases. - This creates serious complications, especially when taxes and tips are involved, and falls far below the standard functionality expected from a professional POS-integrated system. - What I like least about Owner.com is the fast tracking push and the lack of listening to what the restaurant operator is looking to achieve. ## Owner.com customer reviews Showing reviews 1-25 of 111 (page 1). ### Avenida's experience of Owner.com - Overall rating: 5/5 - Reviewer: Conor D. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, it’s been a very positive experience. [sensitive content hidden] has been a pleasure to work with, as has [sensitive content hidden]. I was impressed by how quickly the website was able to get up and running, and I really like that I can now make edits directly on the backend myself. Previously, I would have had to go through two or three different channels just to update widgets, photos, or general information, so this has been a huge improvement. I’m also excited about the SEO efforts, which are already starting to gain some momentum. Overall, I’d rate the experience at about 85% positive. The remaining 15% is related to catering not yet being available on the mobile version or the app. Aside from that, the experience has been very, very positive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros How quickly the website got up and running. The speed at which the website went live, apple pay and google pay options are seamless for the consumer, it's as the amazon for restaurants. #### Cons Not being able to have our catering on the app or mobile version. I hope the can fix this soon as this was the main objective for installing the technology. --- ### Owner.com is the bees knees!!! - Overall rating: 5/5 - Reviewer: Paul S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Very pleased with the overall experience. Questions are answered quite fast, their AI chat assistant is pretty handy, and having the ability to deliver without losing our $$$ in commissions and fees is a big deal. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of setup and use. With our previous system we had very little control over the appearance of our online ordering site and website. We also have never had an app, and we have been in business since 1975. Now we have apps on the Apple Store and Google Play store. Our SEO rankings are already improving after just three weeks. Customer service, onboarding, and support have been a plus. #### Cons There are some things that have to be customizable based on the business, and although we have found workarounds (like options for our locations not using the platform to be represented on our website) but there should be more consideration for businesses with multiple locations if and when they are not all signing up. We signed up two of our five locations on a trial basis and it was a little frustrating getting the locations not participating to still be represented on our website. We got it done, but it was trial and error. #### Reasons for switching to Owner.com Monthly Savings vs. commissions and fees paid to Door Dash, as well as more customizable options, including our website and app development. --- ### High Expectations, Lower Sales, and Higher Fees - Overall rating: 2/5 - Reviewer: Suraj P. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience has been disappointing and stressful. I was told it would take about three months to see improvement, which I understand, but that also means potentially losing $18,000 in sales before knowing if it will actually work. There is no guarantee that performance will recover, and that creates significant risk for a small restaurant. At this point, I feel stuck. My customers have already downloaded the app and joined the rewards system, making it very difficult to switch back without causing confusion and frustration. Rebuilding my original website and SEO presence—where I had invested heavily—would be a major hassle. The situation feels less like a partnership and more like a lock-in. While the concept is attractive, the execution, cost structure, and sales impact have not matched the promises made during onboarding and advertising. For my business, the financial downside has outweighed the benefits so far. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The platform has a clean interface, and the idea of helping restaurants drive direct orders instead of relying on third-party marketplaces is appealing. The rewards system and app experience for customers is polished, and onboarding initially feels promising. In theory, it aims to help restaurants build long-term customer relationships. #### Cons Owner.com heavily advertises itself as “commission-free,” but in reality, commission-free pickup and delivery through a restaurant’s own website is not new. Most platforms, including DoorDash Storefront, already offer commission-free pickup and delivery with only standard credit card processing fees. This was repeatedly presented as something unique in marketing, which felt misleading after switching. Since moving from my own SEO-optimized website to Owner.com’s backend, my sales have dropped significantly—by at least $6,000 in the first month alone. I was previously using DoorDash Storefront with no platform fee for pickup orders and only a 2.99% credit card processing fee. Delivery and pickup through my own website were truly commission-free, and my sales were stronger. In addition to the $500 monthly subscription, customers are being charged platform fees that add up to an additional $400–$500 per week so i am paying in total $5000-$6000 a month in fees, which is extremely high. When combined, the total cost ends up exceeding what I was paying with DoorDash in many cases. #### Reasons for choosing Owner.com I chose BentoBox because it offered a straightforward, commission-free online ordering solution that integrated well with our existing operations. The platform allowed us to keep control of our website, branding, and SEO while enabling pickup and delivery orders without additional platform fees beyond standard payment processing. At the time, it aligned well with our goal of driving direct orders and maintaining ownership of our customer data without locking us into a complex system. Plus less fees and no platform fees to my customer which saves their money. #### Reasons for switching to Owner.com It reinforces that you acted in good faith Shows you trusted their pitch Strengthens the “misleading / bait” narrative without saying it directly --- ### BBQ RESTAURANT - Overall rating: 5/5 - Reviewer: Cam M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered In the start - 5/10 Now - 8/10 Soon - 10/10 Still have some ongoing issues with my menu but the platform is better than competitors #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very impressive service. SEO works great - very nice website design. Quick customer service when you call into support. #### Cons Painful start - countless issues with getting my menu from SQUARE to OTTER then to OWNER. PAINFUL but we got it done. #### Reasons for choosing Owner.com DoorDash rushed the product to market and it was not built out --- ### Making Small restaurants shine professionally - Overall rating: 5/5 - Reviewer: Adam E. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered I was nervous switching back to Owner from Toast, as they don't directly integrate, however, the team helped very quickly with the 3rd party Otter integration, and the setup went smoothly. Now that we are back on the platform, we will start to use it several times a week to send email and SMS marketing. We realized that this is a vital piece of the buisness. For our customers, they have always said how modern and up to date our apps and website is. They love that we can be on the same level as big chains #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We love how owner.com is so user-friendly and intuitive. It is easy to use, from website design and editing to email marketing. The whole platform makes small businesses look professional and like big companies. #### Cons Overall, even though the ROI is very quick. the cost of the software is a big factor. Otherwise having more direct integrations over using another third party like OTTER. #### Reasons for choosing Owner.com The history we had with Owner nad the fact we knew it was very easy to use and did everything for us #### Reasons for switching to Owner.com We switched to Toast in Nov 2024, and after a few weeks there was a decline in online sales. After 7 months, we finally decided to go back to what was working so well --- ### Real Support, Real Potential - Overall rating: 5/5 - Reviewer: Andy S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, our experience with Owner.com has been positive. The setup was fairly smooth, the team was helpful, and we felt supported throughout the onboarding process. While there’s still room for the platform to grow—especially in supporting upscale, guest-focused concepts, sustainability and more choices while designing our websites—we see the potential and appreciate being part of something that’s actively improving. It’s helped us streamline online orders, stay connected with our customers, and maintain more control over our brand. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Owner.com helped us with our customer relationships and allowed us to prioritize direct orders without relying on third-party platforms, and all there crazy fees!. The onboarding experience was fairly smooth, and their team was responsive and hands-on. We also appreciated the built-in marketing tools, which help us stay connected with guests and encourage repeat business. It’s clear they’re building something with long-term value, and we liked being part of that from early on. #### Cons As a more elevated, sustainability-focused restaurant, we felt some parts of the platform could be better tailored to modern, experience-driven brands. The system feels geared more toward speed and convenience—which we understand is important—but we’d love to see more customization options, the ability to sell our wine (which we bottle) and tools that support a high-touch, guest-focused experience. That said, we’re hopeful Owner.com continues evolving in that direction. #### Reasons for switching to Owner.com The other program required us to have more foot traffic and was expensive for not bringing in customers. As busy restaurant owners, we need things to be simple- set it and forget it! --- ### For $500 a month should have a better support. - Overall rating: 2/5 - Reviewer: Thiago N. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Platform is good, the sale, onboarding and support aren't the best. For $500 a month, I expected more. I don't recommend anybody to use them, cause the experience overall isn't good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Mobile app works great, it's modern and intuitive. The dashboard to control sales and settings also works well. #### Cons The onboarding process was a significant issue. The person taking care of us had no idea about most of the POS settings. I had to figure it out myself how to syncronize change in my POS (Toast) with Owner Menu. The person had a lack of knowledge about their own platform, at a point where I needed to prove on a zoom call to show how things in fact work in the Menu Sync. The person recomended to change from Toast to Square, saying it would be easier, everything automated. We did! Just to find out there is no Menu Sync with Square. Now we need to manage 2 menus, POS and Owner.com Sales person, was great until we signed the contract, after that, responded 1 or 2 messages and ghosted me when I shared the issues I was having with onboarding and POS. #### Reasons for switching to Owner.com Read good reviews about it, decided to give a chance since it advertise AI based. --- ### you didnt know you needed it - Overall rating: 5/5 - Reviewer: Santiago a. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered overall everything is running good. the app is a plus! web page is working properly and the material the have sent us to promote the app are great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros easy to set up and to use. the web page is very user friendly and allows you to make changes easily. #### Cons once set up, its hard to get them to assist with things missing. I ve tried contacting the person that did the set up and he doesn't answer or directs us to call costumer service. #### Reasons for switching to Owner.com more features, like the app and making google better. --- ### Two week into this and we love it. - Overall rating: 5/5 - Reviewer: Ted C. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall the expierence has been great. from the initial sales presentation to the onboarding, the launch and the financial set up we have been very satisfied. plus we are seeing a definate increase in business and customer satisfaction. they love the site. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros very organized step by step on boarding, and operation. the website is easy to understand and the people are friendly and responsive. the use of third party delivery is great. we dont have to deal with it and it works. #### Cons So far we have been live for about 2 weeks and everyting seem just as it was planned, we dont have any problems --- ### Solid & Valuable Service - Overall rating: 5/5 - Reviewer: Rocco C. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Wonderful 3 and plus years of mutual professionalism and courtesy. The owner of the shows interest and put himself on the line.! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use, customer service, order management. Throughout the years, the services expanded, many more employees have been trained, but the experience remain positive! #### Cons Too many Updates that slightly change the settings, therefore we have to retrain staff for it and personally understand the changes. --- ### Owner.com Website Development for our company increased sales. - Overall rating: 5/5 - Reviewer: Les D. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Our experiece with Owner.com has been very postitive. The integration of our menu and items with our website has had been a positive change for us and inceased our visibility on seach engines as promised. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product is easy to use and the customer service is outstanding. We have seen an increase in sales from the first day and they responsive in helping us improve the website to increase search results. #### Cons Their "rewards points" are fixed at 10/$1. We would like to be able to adjust this. This feature is available on other systems we have used in the past. #### Reasons for switching to Owner.com Owner integrated more effectively with google search. --- ### Delivers on its promise to drive online sales - Overall rating: 5/5 - Reviewer: Omar T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered Great, cannot complain. I would definitely recommend Owner to restaurants looking to drive online orders #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The team is on top of it, we were up and running with a new website and app in a just a few days. They're very responsive and truly care about our success. We started getting online orders the next day we went live. #### Cons The price might seem a bit steep at first, but we're easily making it up with the bump in online orders. #### Reasons for switching to Owner.com Increased site traffic through SEO and improved marketing automation --- ### Put in the work, - Overall rating: 5/5 - Reviewer: Mahrab D. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used monthly for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered So far alot better then my previous people that I use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Marketing, sending emails promo, love how they try to get people who signed up for pre-ordering #### Cons Wish I could create my own bogo or this week special 50% off of one item or highlight different promo weekly bases #### Reasons for switching to Owner.com It was grubbull. Com, not Grub hub Marketing, website design, rewards, SEO, retaining customers, customer stays on your website does not go to a 3rd party. --- ### Worst customer service! - Overall rating: 1/5 - Reviewer: Saz H. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Worst experience was with the onboarding team. They are inexperience also they will ignore you and never reply to any emails. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The SEO part is great. Everything else is trash! #### Cons Their customer service is worst and you cannot customize anything. Any problem you have they will open the ticket then say that they will get back within 24 hours and their 24 hours will never come. #### Reasons for switching to Owner.com They make their ad sound amazing but everything else is trash! --- ### Owner.com is a must for every business - Overall rating: 5/5 - Reviewer: ameer a. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered My experience with owner.com has been nothing but very efficient and exciting. Their platform have generate us well over $100K in less then 4 months. My website used to be so useless until owner.com came along and helped build my website to be a money maker and also created me an app for my restaurant So my overall experience with them have been 10/10 I appreciate this company more then anything I have worked with before #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Owner.com is a fantastic company that helps businesses attract more customers and prevent you from paying higher fees for DoorDash or Uber eats which those two companies could kill your business easy. I love how easy their software is and very simple to use. It took me couple months to think of having owner.com and honestly I feel like that time was wasted. I should’ve jumped on board right away because that’s what my business needs #### Cons Nothing I don’t like about owner.com From customers service to their app that they get you for your business is greatly appreciated Owner.com saved me a lot of fees on other platforms #### Reasons for switching to Owner.com Because of the fees those companies are charging my business which was really disappointing and also drowning my business to the ground --- ### Owner.com: Practical Tools with a Clear Restaurant Focus - Overall rating: 5/5 - Reviewer: Radha S. - Verified reviewer: Yes - Industry: Legal Services - Company size: 51-200 employees - Product usage: Used monthly for free trial - Reviewed: April 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with Owner.com was very positive. The platform is thoughtfully designed for restaurant owners, with a strong focus on simplicity, usability, and helping businesses take ownership of their customer relationships. I appreciated how seamlessly it combined direct online ordering, customer data, and marketing tools into one streamlined system, reducing reliance on third‑party delivery apps. While the platform is easy to use and effective for its core purpose, some features felt less flexible for more complex or highly customized needs. That said, Owner.com delivers exactly what it promises—an intuitive, purpose‑built solution that supports growth, profitability, and customer retention. Overall, it’s a strong tool for restaurants looking for a practical, operator‑focused platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Owner.com was how focused and user‑friendly it is for restaurant owners. The platform is clearly designed with operators in mind, making it easy to manage direct online ordering, customer data, and marketing all in one place. I especially appreciated how it helps businesses build ownership over their customer relationships rather than relying on third‑party delivery apps. The setup was straightforward, the tools felt practical, and the emphasis on increasing profitability and repeat customers really stood out. #### Cons What I liked least about Owner.com was that some features felt limited in flexibility compared to more comprehensive platforms, especially for businesses with more complex needs. Customization options for certain workflows and reporting could be restrictive, and some advanced features required support involvement rather than being fully self‑service. While the platform is very intuitive, those limitations may be noticeable for users looking for deeper control or scalability as their business grows. --- ### Great Service - Overall rating: 5/5 - Reviewer: Tauseef T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered I am Satisfied with overall experience. Although i am not getting that much order i expected. i am waiting for more in near future to grow business #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like Customer Service and I like the website management of my business by my own self. It good opportunity to join the owner.com to our business with help of their team #### Cons For New Customer. they must not charge for 3 month. let new business grow. Establish their foot print in their Neighborhood. --- ### Perfection 👌 - Overall rating: 5/5 - Reviewer: Renu s. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered 10 on 10 .perfect recommend to anyone who is ready for growing their business . Very quick service and easy set up #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service is great they help you all the way .infact the intail setup was quick and we were up and running in a week from the time we signed up .thankyou to [sensitive content hidden] who were very pateint with us in this whole process #### Cons May be a direct point if contact is something i prefer .but still thr customer service is peompt enough. --- ### Owner.com 5 stars!! - Overall rating: 5/5 - Reviewer: Luke M. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered Very good, and started getting orders immediately after singing up. Visibility has also started to improve. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great customer service. Very quick and easy to setup and use on both the onboarding process as well as the back end. #### Cons Nothing at this time. I haven't found anything that is hard to use and things I haven't been able to figure out I've been able to get help easy. --- ### The Point Restaurant Moving Forward. - Overall rating: 5/5 - Reviewer: Jimmy S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Was great, made around our schedule and did everything they promised. Looking forward to the growth, with [sensitive content hidden] and our community. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They help you from the start of setting up the program to building it, all the way through it, till it is set perfect for your restaurant. We are looking forward to using all of the tools and items available. Also was vary thankful for the saving in starting up. The whole crew was great! #### Cons Everything was pleasant, no problems. Even with a few reschedule we never missed a beat finished everything and set up with in a week. --- ### Steer clear! - Overall rating: 1/5 - Reviewer: Chad H. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Not at all worth the spend. I wish we would have given that money to a local business who would've listened to what we wanted and who we are. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 2/5 - Functionality: 2/5 #### Pros We saw a slight increase in online orders, but nowhere near enough to cover what we spent. I can't think of much to put in the "pros" column. #### Cons They didn't listen to us at all during our meeting to design the website. We're a plant-based restaurant and they talked about our "locally sourced meats." They seem to just assume they know your brand identity, and then go from there. They also sent us some very cheap looking cards that had out of focus graphics to give away $10 an order. That was their big advertising idea. Not at all worth $500 a month for a small business. --- ### Using Owner.com has given me the gift of TIME! - Overall rating: 4/5 - Reviewer: Christina C. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered My Online Ordering is SEAMLESS! My site is trendy, eye-catching and impactful. I am confident that the design keeps customers on my site longer than average; and the cross-selling and up-selling attributes are subtle to the user, but powerful to my bottom line. But in reality, many companies design great ordering sites. It's Owner.com's COMBINATION of a stellar site partnered with even more stellar CUSTOMER SERVICE that really seals the deal for me. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros To begin, their website developers are genius! The sight is classy, incredibly user friendly and attention-grabbing. It truly portrays the professional, reputable and fun establishment that we are! It is a sight that far exceeds ANYTHING I could have designed!To be honest, there have been integration issues at times; but I do understand that several "systems" talking to each other won't always be flawless. However, (unlike calling most POS customer support lines) I never dread calling Owner.com support. My call is always answered quickly, and by someone I can understand. This last part...that I can UNDERSTAND the rep... has been what has kept me from throwing my computer out the window in times of frustration. As the restaurant owner, when an ordering or menu glitch has popped up, I don't have time to try to figure it out...that's not in my wheelhouse. And it's Murphy's Law that it will happen when we're swamped; but the crew on the end of the 1-800 number are ON IT! It is THE BEST customer service I've ever experienced! In addition, I also have my designated Owner.com account manager; [sensitive content hidden] is an email or phone call away and he has helped me tremendously. My app recently went live, and that was a seamless process as well. In addition the the class-act site and phenomenal layers of customer support, the abundant (& complimentary!) full-color marketing materials they send for my staff & I to distribute and display take one more thing off my plate. #### Cons I did experience some VERY challenging issues with my menu integration; so much so that at one point, I was ready to cancel. However, my Owner Account Manager took the necessary steps to ensure I had direct communication with more of a "menu expert" from the integration platform, rather than their basic "customer service" support level. To have a direct line with someone who knew what I was talking about before I even finished my sentence made all the difference in the world! #### Reasons for switching to Owner.com The Owner.com testimonials are what intially caught my attention. Early on, I was my website administrator, and I just couldn't keep up. I needed an all-in-one and Owner had stellar reviews. --- ### We wouldn’t be open without Owner.com - Overall rating: 5/5 - Reviewer: Timirie S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Beyond my expectations. And to have a dedicated account manager that has marketing my business as his priority if such an added bonus. I send him weekly specials and pictures and he sends emails to my customer base. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a 1 shop operation, I’m no longer being taken advantage of by the 3rd party delivery apps. There is not enough margin to pay 25% in fees. I feel like they are my broker for all online and delivery orders, I don’t have to do anything to generate those sales. #### Cons Can’t think of a single negative. Our year anniversary is end of June. It’s been the best decision, and wish we had found them sooner is only complaint. #### Reasons for choosing Owner.com Biggest benefit is keeping my customer’s information so we can continue to keep them engaged. Owner.com cares about my business succeeding, they’ve proven it over and over in this year. #### Reasons for switching to Owner.com Stupid high fees. Difficult to deal with customer issues with customer service. --- ### I am glad I signed up with Owner.com! - Overall rating: 5/5 - Reviewer: sandy s. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This review was submitted organically. No incentive was offered I am glad I signed up with Owner.com. Compared with another delivery company , Owner.com saved me a lot of money. I would recommend this company to anyone. They have great people on their team. My regional support person , [sensitive content hidden] is amazing. He is very knowledgeable in the business and would go the extra miles for you. Their help supports are also very friendly and very knowledgeable in their work. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Owner.com is very affordable with not hidden fees. I was very skeptic before trying Owner.com, I was afraid it might be another scam product. After talking with the representative , I gave them a try. They offer program that I was looking for , delivery and pick up order that a customer can order themself online. Most third party delivery fees are very expensive but with Owner.com, it was very affordable for us. They are very upfront with their fees. #### Cons So far I have not have a problem that Owner.com can NOT help me. Since everything is very easy to use there is nothing I least like about them. --- ### Grew my online business by almost 5K a month! - Overall rating: 5/5 - Reviewer: Khalid C. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, Owner.com has been a game changer for my business. We have grown our sales online by 3-5k a month, which has been incredible. From being a small business with very little tech savvy, owner.com has made me feel like I have a legitimate storefront online and a professional online ordering system. There hasn't been any major issues that weren't resolved quickly and timely by their customer service reps, and the overall SEO improvements because of Owner has really helped me in my business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best part about owner to me was the fact that they have increased my SEO optimization and I am easier to find online. I have a small restaurant business, and ranking on google and other search engines before used to be a struggle. With owner.com my brand is one of the top restaurants to pop up for a majority of mediterranean food categories which has reflected in a large growth of online orders. Also, the intuitiveness of the website and the flawless customer service interactions I have had have really made an impact on my impression of owner.com. I have had scenarios where I've needed instantaneous resolutions for delivery changes, customer issues and they have never let me down. Fantastic response times! #### Cons If there is anything I would like owner.com to improve it would probably be the lack of customization for the website template itself. They pretty much limit you to color scheme and banner customization, making all owner.com sites seems rather similar. It isn't a deal breaker but being able to have some uniqueness to our site would be a welcomed integration. #### Reasons for switching to Owner.com Using Wix and their websites I had to really do everything on my own, the site wasn't built for me, plus all SEO was something I had to figure out on my own. Owner.com really was doing work for me which was pleasant. ## More reviews [Next reviews](https://www.softwareadvice.com/retail/owner-com-profile/reviews/?page=2) --- Owner.com Reviews, Pros and Cons - 2026 Software Advice