--- title: "Owner.com Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Owner.com. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Owner.com is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/owner-com-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Online Ordering Software](https://www.softwareadvice.com/retail/online-ordering-system-comparison/) / [Owner.com](https://www.softwareadvice.com/retail/owner-com-profile/) / Owner.com Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/owner-com-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/owner-com-profile/alternatives/) # Owner.com User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 113 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.5/5 - Value for money: 4.3/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 95 reviews (84%) - 4 stars: 5 reviews (4%) - 3 stars: 2 reviews (2%) - 2 stars: 3 reviews (3%) - 1 star: 8 reviews (7%) ### Most mentioned pros - One of the biggest benefits has been shifting sales away from third-party platforms like DoorDash and onto our own website, which means lower commission costs and more revenue staying in our business. While the onboarding process took some time and we had a few setup details to work through, the customer service team has been responsive and helpful every step of the way. - What I like most about using Owner.com⁠ is that it allows us to offer our customers the same pricing they would pay in-store, even for delivery orders, without the inflated menu prices that come with third-party apps. - The online payments flow through regularly, the visibility we enjoy via search engines is invaluable, and the ability to save our guests money when ordering for delivery with a consistent and fair delivery fee has increased our rates of guest retention. ### Most mentioned cons - In addition to the $500 monthly subscription, customers are being charged platform fees that add up to an additional $400–$500 per week so i am paying in total $5000-$6000 a month in fees, which is extremely high. When combined, the total cost ends up exceeding what I was paying with DoorDash in many cases. - What I like least about Owner.com is the fast tracking push and the lack of listening to what the restaurant operator is looking to achieve. - Look somewhere else, the support is abysmal, the website is trash, the ai slop pages built are horrible we've had customers question the authenticity of the site. ## Owner.com customer reviews Showing reviews 1-25 of 113 (page 1). ### Reclaim your Business, One Order at a Time - Overall rating: 4/5 - Reviewer: Rosana B. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered So far, it has been a positive experience in spite of the glitches, but nothing is perfect, right?!? We have to work together to achieve our goals and we see this as a partnership for success. Owner.com has the team, the support, and the technology to bring us, small business owners, the resources we need. There is room for us to learn about campaign management and other features Owner offers. This is only our first month with Owner and we are looking forward to seeing what this partnership can bring. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros How fast and efficient the Onboarding team moved through the process of putting us on the map such as building our website and adding photos and videos and keeping the lines of communication open. Our Onboarding Team was responsive and very professional. We are still navigating the waters with Owner.com and while fixing some bugs here and there and learning how to work with them, we were sweetly surprised when we received an email announcing the launching of our App-that was in such a timely manner! We also really liked how easy it is to interact with Owner Support. Their response time is immediate and they are actually very helpful. They helped us fix some issues on the modifiers for some of the specials we offer and it was seamless. #### Cons The approach could be more to the point. Instead of saying "I'll be here for anything you may need, you can contact me anytime", just say "you will have an Onboarding Team that will take care of you from now on, and from there our Support team will be able to take care of any issues that may come up". I felt that I wasted my time trying to contact what was actually the "sales" team instead of reaching directly to Support. But to add on, I believe this was a glitch in the system but worth mentioning: The first few delivery orders we had, were assigned to Uber drivers and Dashers and that was not what we had agreed on. During set up, we agreed to use third party drivers only if delivery was exceeding our 5 miles radius. Delivery orders received were .5-1.5 miles away, so we got a bit frustrated our in house drivers did not get to deliver these orders and on top of that there is a charge added to have Uber/DD deliver. I am still waiting to hear from Owner whether we will get reimbursed for the delivery fees incurred. The onboarding team was able to fix this issue upon my second call to them. We did not see any delivery orders come in for a few days, but then when they resumed, it was directed to our in-house drivers. So, this was a bit disappointing being that the whole idea of joining Owner.com is because we work for the purpose of bringing back what we own-our deliveries by our own in house drivers. --- ### Owner.com is the bees knees!!! - Overall rating: 5/5 - Reviewer: Paul S. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2025 - Review source details: This review was submitted organically. No incentive was offered Very pleased with the overall experience. Questions are answered quite fast, their AI chat assistant is pretty handy, and having the ability to deliver without losing our $$$ in commissions and fees is a big deal. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of setup and use. With our previous system we had very little control over the appearance of our online ordering site and website. We also have never had an app, and we have been in business since 1975. Now we have apps on the Apple Store and Google Play store. Our SEO rankings are already improving after just three weeks. Customer service, onboarding, and support have been a plus. #### Cons There are some things that have to be customizable based on the business, and although we have found workarounds (like options for our locations not using the platform to be represented on our website) but there should be more consideration for businesses with multiple locations if and when they are not all signing up. We signed up two of our five locations on a trial basis and it was a little frustrating getting the locations not participating to still be represented on our website. We got it done, but it was trial and error. #### Reasons for switching to Owner.com Monthly Savings vs. commissions and fees paid to Door Dash, as well as more customizable options, including our website and app development. --- ### They bring you more business by offering constant crazy discounts at your expense - Overall rating: 1/5 - Reviewer: Jim B. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2025 - Review source details: This review was submitted organically. No incentive was offered During the initial 'marketing' calls they were all about communication, Once I signed up and went live... Crickets! Zero communication. My assigned 'rep' no longer responds to messages. They had talked about all the awesome features in the backend portal but once I was signed up and actually had access to the portal, no further communication. No help navigating or understanding the backend portal. Then we got box of cards to hand out... Scan the code and get $5 off order of $20 of more. All the codes are the same so once a code is known they get posted to the internet & anyone can use them. We are in a college town so codes get spread around quick. Then I receive color posters and table tents with crazy discounts offered without ANY communication or consultation with us... So all of that went in the trash. Then we see orders coming in with discounts applied that we were not aware of. Called in to talk to a rep and asked "Who is eating the cost of these discounts?", they informed us that the discounts do indeed come out of our bottom line but it will help generate more business... What good does it do to generate more business if we lose money on the transactions??? Owner.com talks a great talk, but once they sign you up BE CAREFUL because they are extremely liberal in sending constant discounts to your customers. This may be fine for businesses with larger profit margins but we cannot afford to offer the constant crazy promotions that Owner.com sends out automatically on our behalf. Since we have ZERO control over what the promotion amounts are and can only toggle promotions on or off, we have had to disable ALL automated promotions. We also had a customer come in and try to redeem a digital Gift Card. I have physical Gift Cards we can sell through our POS but we don't have any digital cards. We poked around on "our webite" (that Owner built for us) and found that indeed, they sell digital gift cards on there but since there is no integration between our POS and Owner.com, we have NO WAY to redeem them in the restaurant. I assume they can be used on the website but it sure as heck would be better to say that they are only valid online as this created a pissed off customer that my staff had to deal with. A week after calling in and disabling all automated promotions and stating I wanted to ensure all discount codes were disabled, I get 2 orders with large discounts on them. Fortunately my staff caught this. Another call to support and they ultimately credited the discounts back to us but said these were valid codes because they had been sent out before we disabled the automated promotions, ignoring the fact that during the call I had been assured that all promotion codes had been disabled on our account. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros Compared to the 30% whack you take from Uber or Doordash, the monthly fee ends up being a better deal. #### Cons Zero communication once they sign you up. Owner.com has tons of automated campaigns that give customers awesome discounts... Awesome for the customers, not so awesome for the business. None of them are reviewed with the business owner, they just go out to the customers and the business owner has ZERO control over what the promotion is. After receiving some orders with discounts amounting to over 30% of the order I ended up disabling all the automated programs that had been enabled (by DEFAULT) for my business. If I wanted to lose 30% or more of my gross, I could have gone with the competition! Owner needs to make these campaigns modifiable by the business owner or (for us) they are completely useless! --- ### you didnt know you needed it - Overall rating: 5/5 - Reviewer: Santiago a. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered overall everything is running good. the app is a plus! web page is working properly and the material the have sent us to promote the app are great! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros easy to set up and to use. the web page is very user friendly and allows you to make changes easily. #### Cons once set up, its hard to get them to assist with things missing. I ve tried contacting the person that did the set up and he doesn't answer or directs us to call costumer service. #### Reasons for switching to Owner.com more features, like the app and making google better. --- ### Making Small restaurants shine professionally - Overall rating: 5/5 - Reviewer: Adam E. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered I was nervous switching back to Owner from Toast, as they don't directly integrate, however, the team helped very quickly with the 3rd party Otter integration, and the setup went smoothly. Now that we are back on the platform, we will start to use it several times a week to send email and SMS marketing. We realized that this is a vital piece of the buisness. For our customers, they have always said how modern and up to date our apps and website is. They love that we can be on the same level as big chains #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We love how owner.com is so user-friendly and intuitive. It is easy to use, from website design and editing to email marketing. The whole platform makes small businesses look professional and like big companies. #### Cons Overall, even though the ROI is very quick. the cost of the software is a big factor. Otherwise having more direct integrations over using another third party like OTTER. #### Reasons for choosing Owner.com The history we had with Owner nad the fact we knew it was very easy to use and did everything for us #### Reasons for switching to Owner.com We switched to Toast in Nov 2024, and after a few weeks there was a decline in online sales. After 7 months, we finally decided to go back to what was working so well --- ### High Hopes for Owner.com - Overall rating: 3/5 - Reviewer: Shai M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered The overall experience was less than great. After 2 weeks of launching, I am still waiting for corrections to be made. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros What I liked most about Owner.com was the friendliness and the onboarding savings for signing up. The integration was seamless which was easy and did not disrupt any business operations. #### Cons What I like least about Owner.com is the fast tracking push and the lack of listening to what the restaurant operator is looking to achieve. #### Reasons for switching to Owner.com wanted to try something new. I have tried a couple API and SaaS integration software that I wasn't impressed with. Owner.com does a ton of marketing and wanted to see what the product was about. --- ### For $500 a month should have a better support. - Overall rating: 2/5 - Reviewer: Thiago N. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Platform is good, the sale, onboarding and support aren't the best. For $500 a month, I expected more. I don't recommend anybody to use them, cause the experience overall isn't good. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Mobile app works great, it's modern and intuitive. The dashboard to control sales and settings also works well. #### Cons The onboarding process was a significant issue. The person taking care of us had no idea about most of the POS settings. I had to figure it out myself how to syncronize change in my POS (Toast) with Owner Menu. The person had a lack of knowledge about their own platform, at a point where I needed to prove on a zoom call to show how things in fact work in the Menu Sync. The person recomended to change from Toast to Square, saying it would be easier, everything automated. We did! Just to find out there is no Menu Sync with Square. Now we need to manage 2 menus, POS and Owner.com Sales person, was great until we signed the contract, after that, responded 1 or 2 messages and ghosted me when I shared the issues I was having with onboarding and POS. #### Reasons for switching to Owner.com Read good reviews about it, decided to give a chance since it advertise AI based. --- ### Two week into this and we love it. - Overall rating: 5/5 - Reviewer: Ted C. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Overall the expierence has been great. from the initial sales presentation to the onboarding, the launch and the financial set up we have been very satisfied. plus we are seeing a definate increase in business and customer satisfaction. they love the site. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros very organized step by step on boarding, and operation. the website is easy to understand and the people are friendly and responsive. the use of third party delivery is great. we dont have to deal with it and it works. #### Cons So far we have been live for about 2 weeks and everyting seem just as it was planned, we dont have any problems --- ### Solid & Valuable Service - Overall rating: 5/5 - Reviewer: Rocco C. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Wonderful 3 and plus years of mutual professionalism and courtesy. The owner of the shows interest and put himself on the line.! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Ease of use, customer service, order management. Throughout the years, the services expanded, many more employees have been trained, but the experience remain positive! #### Cons Too many Updates that slightly change the settings, therefore we have to retrain staff for it and personally understand the changes. --- ### Owner.com for Restaurants - Don't Do it! - Overall rating: 1/5 - Reviewer: Brian K. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered Terrible support, the website is a joke. It's all AI slop and will give you a bad reputation. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Nothing good, it's all AI slop. Why would i write something positive in this box, there is nothing good to say about owner.com. Just lookup their [sensitive content hidden] - hes clueless! #### Cons There's not enough room on this form to say how terrible owner.com is for restaurants. Look somewhere else, the support is abysmal, the website is trash, the ai slop pages built are horrible we've had customers question the authenticity of the site. RUN FAR AWAY --- ### BBQ RESTAURANT - Overall rating: 5/5 - Reviewer: Cam M. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered In the start - 5/10 Now - 8/10 Soon - 10/10 Still have some ongoing issues with my menu but the platform is better than competitors #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Very impressive service. SEO works great - very nice website design. Quick customer service when you call into support. #### Cons Painful start - countless issues with getting my menu from SQUARE to OTTER then to OWNER. PAINFUL but we got it done. #### Reasons for choosing Owner.com DoorDash rushed the product to market and it was not built out --- ### Owner.com Website Development for our company increased sales. - Overall rating: 5/5 - Reviewer: Les D. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Our experiece with Owner.com has been very postitive. The integration of our menu and items with our website has had been a positive change for us and inceased our visibility on seach engines as promised. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product is easy to use and the customer service is outstanding. We have seen an increase in sales from the first day and they responsive in helping us improve the website to increase search results. #### Cons Their "rewards points" are fixed at 10/$1. We would like to be able to adjust this. This feature is available on other systems we have used in the past. #### Reasons for switching to Owner.com Owner integrated more effectively with google search. --- ### Headed in the right direction - Overall rating: 5/5 - Reviewer: Cliemourne S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered Overall my experience is good, especially in comparison to what I had before. For the things I can customize, it's very easy to do so and changes take effect right away. I love the reporting so that I can see progress made and what needs to be improved. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros User friendly both as business owner and customer. 24/7 support. Easy access to business reports. Also the willingness to help from the team. #### Cons Customization in some areas are limited. For example if I wanted to put a video on the site, it would need to be a YouTube video. The cost #### Reasons for switching to Owner.com Terrible customization wasn't very user friendly. Wasn't as seamless as Owner. --- ### Not enough suppo - Overall rating: 1/5 - Reviewer: Felicia H. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered I've not gotten support when I've asked for it. And they don't give you enough time for training #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros It's a little cheaper for the customer and looks good #### Cons It's expensive and they don't follow though with what they say they will do #### Reasons for choosing Owner.com Supposed to be easy and have a lot of support which I have not --- ### Worst customer service! - Overall rating: 1/5 - Reviewer: Saz H. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: February 2025 - Review source details: This review was submitted organically. No incentive was offered Worst experience was with the onboarding team. They are inexperience also they will ignore you and never reply to any emails. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The SEO part is great. Everything else is trash! #### Cons Their customer service is worst and you cannot customize anything. Any problem you have they will open the ticket then say that they will get back within 24 hours and their 24 hours will never come. #### Reasons for switching to Owner.com They make their ad sound amazing but everything else is trash! --- ### Starting with a decent product and getting better. - Overall rating: 5/5 - Reviewer: Kaden P. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: February 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, we do like their offerings, and we like that they seem to put a decent amount of time and effort into building new products to benefit their customers. Customer service has been pretty nice to deal with most of the time, and generally get a pretty quick answer for you. Some of the newer products are a bit glitchy and the website is very cookie cutter, but that isn’t always a bad thing for most customers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Owner was able to give us a bunch of marketing supplies and tools to reclaim delivery orders. That has been awesome. We also actually like the app they provide quite a bit. It is simple, but pretty effective. #### Cons Owner is already a little more pricey than some of the competition and then they charge a $4.99 fee to each customer to order online through our website. That is a bit ridiculous when you are dealing with low cost ticket items. #### Reasons for choosing Owner.com They seemed to be a better fit for our needs #### Reasons for switching to Owner.com Heartlands website design at the time was absolutely horrendous, and we liked that owner offers the chance to customers to order delivery directly through our website. --- ### Wonderful to Work With - They are Growing With You - Overall rating: 5/5 - Reviewer: Kayla A. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Overall this company has been amazing. My rep,[sensitive content hidden], has been the best agent I have ever worked with. He is kind, quick to answer questions, and seems to understand our needs. And when a mistake was made, the whole team was quick to jump on it, fix it, and make sure that we were covered. It's been a wonderful experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have loved the customer service. We had one person on their team not be so great communicating back when something went wrong, but since then, the entire team has been so helpful with every single question. I don't feel like I am being a nuisance to them, even with the smallest of things. They are quick to respond and have been good to every member of my team. And the only person we had an issue with, they rectified the problem and I personally believe that person was a fluke, because the rest of the team has been amazing. #### Cons I think there are a few features that need to be added, but I think that's the beauty of this is because they actually want my feedback on what to add, and have already added things that we needed. They even set up a meeting between me and their team to get to know what is and isn't working, and my thoughts on what needed to be added. So even though I don't believe they have everything right now, it's something that are working on and will customize to their clients needs. #### Reasons for switching to Owner.com We still use the POS from Toast, but we no longer use any of their marketing or website as it was horribly created, especially for a pizzeria. It just made things harder for our clients and we couldn't customize it the way that we would have liked. With Owner, it looks so much more professional and it's an actual ordering site. With Toast, we had to add the ordering page to a website I had to manage, which made it slow and didn't take the customer right to our ordering page. --- ### Director of Operation - Overall rating: 5/5 - Reviewer: Scott H. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, Owner.com is a powerful tool that levels the playing field for independent restaurants, giving us the technology and marketing capabilities of larger chains. We are thrilled with the results and consider it an excellent investment. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Owner.com has truly exceeded our expectations for managing our restaurant's online presence. The platform is straightforward to use and intuitive, making everything from website updates to online ordering straightforward. We particularly appreciate how seamlessly Owner.com updates our website, ensuring it always looks clean and professional, giving us the appearance of a larger, established business. This has been a significant improvement over previous solutions we've used. A significant benefit has been the increased revenue from to-go orders. Owner.com's online ordering system and dedicated app have made it much simpler for our customers to place orders directly, reducing our reliance on third-party platforms with high fees. We've seen a noticeable boost in sales and customer engagement through this streamlined process. The customer app is a fantastic feature, making ordering quick and easy for our on-the-go patrons. The customer service has also been excellent, providing quick and helpful support whenever needed. Owner.com offers a comprehensive solution that enables small businesses like ours to thrive in the digital landscape. #### Cons Separate loyalty and gift card programs. For restaurants that use in-store gift cards or a loyalty program through their POS, Owner.com's system is often completely separate. This can cause customer confusion and create extra administrative work for the restaurant. --- ### Megawich review to (Owner.com) - Overall rating: 5/5 - Reviewer: Wael E. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered So far great experience, begging from [sensitive content hidden] from the Sales team to [sensitive content hidden] ( tech team) to [sensitive content hidden] ( mobile app team) all of them were very nice and professional . #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros they are very professional and they know what they are doing, they went over the platform with me thoroughly. #### Cons I am very new with owner.com (around two weeks now) , so far I didn’t have any problems, or faced any issues. --- ### New to Owner.com - Overall rating: 4/5 - Reviewer: Stephanie S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: January 2026 - Review source details: This review was submitted organically. No incentive was offered They answered all questions we had before signing on and seemed very knowledgable about the entire process. The initial setup was super easy and we have hope to grow our busy business successfully with them. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our initial setup and conversations were very thorough. And after we went live, the chat/customer service was super helpful #### Cons Our pos system is Toast, so we had to use an otter integration. It seemed a little like too many places to upload information and verify schedule. --- ### A revenue boosting game changer, with immediate results - Overall rating: 5/5 - Reviewer: Sami H. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered As alluded to in a prior response, the biggest value add of owner.com is our ability to reclaim lost revenue opportunity by way of converting third-party online sales to direct sales. In Q1 of 2025 alone, our business paid over $39,000 in commission, merchant, and processing fees to the third-party delivery apps that we work with. I can only imagine what month three will look like, if in week one alone, we were able to reclaim 25 to 30% of that lost revenue. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Owner.com has helped us reclaim a significant percentage of third-party delivery app commission fees at our restaurant, in just the first week of using it. They have a wide range of marketing tools such as automated text and email blasts, as well as custom conversion cards, to convert third-party online business into direct sales via your app or website - both of which they build for you from scratch! #### Cons It would be nice if they provided photography and videography services for our restaurant, like our former provider SpotHopper did. There are also a couple of limitations in setting up custom text and email marketing campaigns within their platform, such as inability to segment your user base and inability to send yourself test emails and texts before blasting. --- ### Sid's Pizza Owner.com review - Overall rating: 5/5 - Reviewer: Sharon K. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered We started getting orders right away, and have been blown away by the ease and response. Our customers love it! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything from the first phone call to our developer has been top notch. They walked us through everything. #### Cons Nothing to report, they walked us through each step of the way. Love the website that they designed! --- ### Leading the little guys - Overall rating: 5/5 - Reviewer: Cady D. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: May 2025 - Review source details: This review was submitted organically. No incentive was offered As a small business, it helps to have a larger company helping to guide us into technology to keep our little business growing. And they are so helpful and explain everything so well that I am no longer baffled by the technology concept. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They were very thorough and informative from the very beginning. Kept me up to date on every step as well as continued check ins. #### Cons I have yet to find anything that I dislike about them. If anything it would have to be that they are not compatible with our current POS system, but they provided a tablet to use instead. --- ### Small Growing Fast Food Business Highly Recommends Owner.com - Overall rating: 5/5 - Reviewer: Tara B. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: November 2023 - Review source details: This review was submitted organically. No incentive was offered Overall, Owner.com has positively impacted our workflow, contributed to better finances, and improved our customer engagement strategies. I would recommend it to any restaurant looking to consolidate their management tools into one robust system. They even develop and online ordering app that YOU own. This has been a game changer for us and we look forward to continue using owner.com #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As the marketing director for a small family owned fast-food restaurant that operates 24/7 and is growing, Owner.com has been an invaluable asset in streamlining our operations across multiple locations. We currently use owner.com for Rili-B's Taco Shops in Casa Grande, Maricopa and Queen Creek, Arizona in addition to Dell's Pizza & Wings Express in Maricopa,Arizona. The platform's intuitive design allowed us to integrate seamlessly, which has been a game-changer for our management team and drive sales directly to our business rather than third party services. In fact, we have generated $25k in sales in October directly from owner.com. The difference is there is only 5% cost rather than the 25%-33% commissions paid out to third party services. This ultimately has lead us to more revenue for the business. #### Cons However, no platform is without room for improvement. I would appreciate more customization options for the marketing tools, such as unique one time use coupons that can be loaded directly to a customers loyalty account. --- ### The Best In The Game! - Overall rating: 5/5 - Reviewer: Moulino T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered I realized the upside in partnering with owners are the potential possibility in decreasing your cost with third party delivery fees, high quality cusomter service, easy and convenient in managing, navigating, and understanding the owners dashboard, and overall a good feeling that you can trust Owners to help you achieve future financial success for your business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I like most about partnering with Owners is their professional team. They are easy to talk to and I sense they really care about their clients success. I also like how fast they launched the website, online ordering, and mobile app. The overall experience felt easy and enjoyable. #### Cons What I like least is the monthly cost of $500 per month, but I think once we’re able to decrease our cost with third party delivery fees by having our customers place their delivery orders through our website and mobile app, I think the value for partnering with owners will increase. Secondly, I dislike the fact that we’re not able to integrate our Blogic Pos system with owners. #### Reasons for choosing Owner.com I chose owner because they are operating at a high standard and they are straightforward, understanding, and overall I feel they genuinely care about building a win-win relationship. ## More reviews [Next reviews](https://www.softwareadvice.com/retail/owner-com-profile/reviews/?page=2) --- Owner.com Reviews, Pros and Cons - 2026 Software Advice