AmberPOS vs NCR Counterpoint

RATING:

4.1

(53)

AmberPOS has 53 reviews and a rating of 4.09 / 5 stars vs NCR Counterpoint which has 88 reviews and a rating of 3.63 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.1 (53)
3.6 (88)
Ease-of-Use
4 / 5
3.5 / 5
Value for Money
4 / 5
3.5 / 5
Customer Support
4 / 5
3.5 / 5
Functionality
4 / 5
3.5 / 5
Last Review Written
September 16, 2022
November 18, 2021
Pros/Cons
  • Pros

  • They are quick to take control and show you while guiding you over the phone through the steps of how to accomplish what it is that you would like to do.
  • Somewhat easy to use but their team really are quick to help and explain everything so I didn’t feel abandoned at all.
  • Cons

  • Steep learning curve at the register. This is the least customizable part and the number of options can be confusing.
  • Any attempt to change it will give you an error. This is annoying and leaves you open to risk that your new rule will miss logic you built into your old rule.
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  • Pros

  • Centralized database is great experience for who own many businesses and access remotely is great feature for IT dep.
  • For the most part, very reliable and built like a tank. Easy to customize once you learn the back office stuff.
  • Cons

  • It’s by far the worst decision I ever made for my company.
  • I was forced to upgrade to the new NCR Counterpoint.
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Pricing Range
$
$
$
$
$
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Product Demo
Product Screenshot
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FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2017

FrontRunners

2019

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30 Recommendations
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos