Upon partnering with PayIt in 2017, our online payment transaction volume has increased by over 5,400%! The website, as well as the APP, are very user friendly with various payment options. PayIt will handle any payment issues directly with the taxpayer, which saves us time and improves productivity. The online payment activity has decreased the number of mail in payments which require manual processing, which has saved us additional overtime costs. The taxpayers love the convenience of knowing their payment was received and posted, without having to worry about being lost in the mail. The staff are phenomenal to work with, allowing us to expand our services to our taxpayers while collaborating on future projects.

The STAFF! They are the driving force behind the success of PayIt. The payment options, PayIt has collaborated with us frequently to integrate - and implement - new products/services. The level of customer service - not only as our vendor - but to our taxpayers is professional, reliable and prompt. They converse directly with our taxpayer regarding a payment or to assist with making a payment and always with a follow up to ensure satisfaction. PayIt staff ensures that any issue or hurdle we may encounter is handled promptly. You can always reach one of their team members and they are very quick to respond to emails.

Some taxpayers are not computer "savvy", although they will make a payment online. PayIt offers outstanding service to our taxpayers directly. PayIt has an 800 number for PayIt Support that allows the taxpayer to leave a detailed message on what support they need. They also have a dedicated email address to reach support team. **The support team has proven to be very prompt on responding to both emails and voicemails and oftentimes call the taxpayer if that is their preference. We've received some feedback that a few taxpayers wish there was a dedicated phone line where they can talk to someone instead of leave a message.

Our overall experience with PayIt has been fantastic. The team at PayIt is super responsive and friendly. They have an excellent Client Service team, their Marketing Team helps us create content to promote our solution, and they are great communicators. We are able to work with them to develop, change, or customize all of our solutions and it has a great experience so far. We look forward to continuing to work with them.

PayIt allows our office to continually evolve and grow the services we offer. We didn't just purchase and out of the box program that only offers a single solution. We can work directly with the team at PayIt to make sure that we are providing the best possible user experience for our residents. The platform has a fresh feel to it and is very intuitive to use; no matter the users skill level they can make a payment without issue and that is big for us. On the back end, it is also very easy for us to work with PayIt to make customizations and changes as we go.

This is a hard question to answer because I can't really come up with something I don't like about PayIt. If we are having user issues or we see something we don't like, they fix it right away.

Great and Smooth

PayIt usually comes up with a soft and smooth user experience of payment processing and transactions.

Customer service is poor when a person faces some issue.

They have an amazing team that listens to feedback, is responsive, and always ensures you feel empowered to serve your constituents/taxpayers.

We loved the clean, simple design and how much easier it is for our customers to be billed and pay online. From an internal perspective, it provided the ability to send bills via email and an app, saving money on printing and postage, and increased cash flows.

Nothing, it’s a really great software. From a set up perspective, I think as end users (and not technical people) we can oversimplify or underestimate how much work an IT type project will be. It’ll be work to set up your site but the PayIt team will be there every step of the way and when it’s finished, you won’t regret your decision.

The payit team partnered with us to implement, deploy and now support myCabCo. myCabco is a new digital platform that allows constituents to securely transact with Cabarrus County anytime, anywhere, and on their preferred device. After seeing a demo in October of 2019, we vetted payit and signed a contract in February of 2020 with a project kickoff February 26th right before the pandemic lockdown. We continued the project with weekly remote project meetings and successfully launched myCabCo on July 31 2020 with the mailing of new tax bills.

• Reduce processing fees for Cabarrus County constituents • Simple, easy to use digital interface for a 5 star customer experience • Secure online payments with API update of the system of record • Satisfying reporting and reconciliation process for finance department • Accept property tax payments via web/mobile app and at the Point-of-Sale •Ability to set up scheduled payments •Ability to make partial payments •Citizen digital wallet •Shopping cart feature

•Point-of-Sale paper receipt has limited customization

It is hard to point out one thing; however, the user experience is the one that sticks out. It is easier for both external and internal users.

One area that I dislike is the dashboard and reporting tools. It is a priority for PayIt to work on this and resources have been committed to doing so.

The biggest win with PayIt is they provide a way for our customers/tax payers to make their property tax payments through a mobile app or web browser. And it's a smooth, easy experience. This provides an enormous benefit to an ever increasing percentage of our customer base.

The products are extremely easy for our customers to use. PayIt provides plenty of marketing and customer support as well. The website and mobile app are fantastic and reliable products. The POS offering is still being enhanced but provides us with the ability to accept in-person credit card payments. Integration has been as smooth as you could imagine.

Honestly, nothing negative to report. Probably the area that could be improved would be analytics around the payment transactions and customer base, but they are making strides towards those efforts now.

we signed on in 2016 and at that point Payit was just starting out to go after large clients. Over last 5 years we have had great working relationship with their team and the management. We came a long way since our first app deployment and won numerous awards along the way. I'm extremely happy with our partnership.

What I like most about their software is that you can attach various different accounts (water and refuse, property tax, real-estate, parking tickets, etc) and add your payment options and once bill is published system will notify you and you can pay in few clicks. Very user friendly.. apple-esque simplified UI design.

Product is continuously improved and worked on so to be honest I don't have a list of dislikes...

it is very good experience and as I said , it really helps me save my time in paying bills and transferring money

Aside from easy online payment transaction , it also helps me or maybe other user to save the time instead of paying going to exchange or banks , I can pay my bills or transfer money to my family in my home country also by using pay it only . And payit sending money to home country charges are very cheap

I experience issue before , where I cannot link my bank account to my payit , however with the help of payit team they help me to fix the issue immediately