So far, so good. It provides much better back end access for running returns or adjustments for clients. It allows me to remotely see what my employees are doing as everyone has their own login. Setting up recurring payments or running future transactions on a card (securely) on file is a breeze. The client always gets an emailed receipt, so it's easy to prevent fraudulent charges by employees and charge-backs from customers. The smart terminal is easy to use and helps save a ton of paper by sending e-receipts.

It's all a virtual terminal, so I can access everything from wherever I am. Having three locations, it's imperative I have one login to check on statements, transactions, etc. With our previous processor I had eight different logins for this. With PayJunction it's all in one place. It also enables me to run a transaction for any location from whichever office I'm in. I don't need direct access to the physical terminal to run a payment. I can even run a payment in person for someone for a different location than I'm currently at to help keep my accounting correct. Handling remote transactions is amazing with PayJunction. For any remote transaction the client gets an email requesting a signature for the payment, so there's no need for authorization forms to protect us - everything gets signed! All signatures are stored digitally as well, whether as a remote transaction or in person on the PayJunction smart terminal, so there's no need to keep a giant collection of paperwork for credit card transactions. It's all stored digitally and easy to search through/run reports. Setting up a payment page on our website as a hosted checkout was easy as well. It gives our clients an easy way to pay if we're not in the office and they know their balance due. Everything about PayJunction has made our credit card processing easier and more streamlined.

Customer support. There's no support on weekends! They lost Shopify integration and do not have a mobile card reader yet, so I have to use separate companies for those two things.

Customer service has been great. Very easy to use the software once cards are uploaded.

I loved that I was able to get a competitive rate. Once the cards were in the system, it is easy to set up payments and re-occuring payments also. When I have had issues, customer service has been very helpful.

Switching companies means uploading all the cards again. That is a very long process that I don't believe is unique to this company. So outside of that, I really can't think of what I don't like about this software.

Lower credit card processing fees.

Very easy to use with minimal training. Interface looks clean, simple, and organized. Also like how the payment methods actually look like the physical item (e-check looks like an actual paper check, Visa card has the Visa logo on it, etc.) which makes distinguishing between multiple payment options very simple.

No easy way to sort/view customers by the company name instead of the cardholder name. Wish VERY MUCH that there was an option to customize the customer list so we could add a column to view the cardholder name AND company name, and then also sort the columns. Also want to see the company name in the data fields when viewing the Recurring Accounts list. I have to cross-reference this EVERY time I have to verify which of our customers are on auto-pay as we don't refer to them based on cardholder name, but by the name of their company. Example: Joe at Smith Masonry calls and asks to update the card we have on file for their recurring payment, but the current card we have isn't under Joe's name and he doesn't know offhand which name it IS under. I have to export the full Recurring Accounts list to an Excel file in order to see the company name each account is associated with, JUST so I can tell Joe that the old card was under his assistant Jenna's name. Then I have to cancel the recurring payment under Jenna's customer account name, create a whole NEW customer account since the new cardholder is now Joe, and set up the recurring payment once more under Joe's name. Not even done yet! Because when creating new recurring payments, entering the company name isn't even an available field yet! You have to save it first, go back to the Recurring Accounts list, reopen it, hit Edit, and THEN type in the company name. TOO MANY STEPS for something so simple.

quick transactions, easy to use

Payjunction is very user friendly. Simply enter your information for the client along with the amount and you are done. I love that we can void transactions or edit transactions. Payjunction chip reader is so quick our clients are continually commenting about not having to wait! It is much quicker than our previous software. I like the internet connection which I believe helps with the speed of our transactions.

The only thing I like least is that when the power is out or internet is down we are unable to operate,,BUT...that's with any credit card processing.

We get our money fast and it is very easy to use and setup. Support is great and very easy to reach a real person. Outstanding customer service!

We really are satisfied with the software and if we could get a chip reader for less money that would be a real perk. Not willing to pay the going rate to protect ourselves as we are in a community and area that hasn't had to worry about fraud issues. I also would like a signer pad that did not have such a glare with light. It's probably something that can be updated, but I have never been asked or offered any updated equipment.

It is relatively easy to use and to correct errors if you make them. It holds the last numbers of cards you have processed previously so you don't have to type in the entire number for repeat customers. And, you can search by name as well as by number.

I don't like the automatic "send a signed receipt" button. I don't want all those emails coming back to me. I always click it off. This may be something our I.T. Dept could amend.

I like the fact that you can pull up reports with ease. As well as all transaction history either from the daily reports or from the search button. Issuing refunds and voiding transactions are also very easy and I like that it sends the customer a copy of the receipt when issuing a refund.

I was told we can't issue a refund after a year unless we contact customer services. That is the only thing I do not like about the software.

The ability to email receipts and look up past transactions. Flawless processing and great archiving.

No concerns other than lack of function if no internet. Don't like minimum monthly usage fees which don't show up on statments.

My overall experience has been wonderful from day one starting with our account rep to every day use of the system.

pay junction makes it easy for us to take patient's payments over the phone because we can email the charge directly to them to sign while still on the phone.

I don't have any cons about pay junction.

User friendly, Integration with current EMR, customer service.

personalized assistance, Best service ever. Every time I have had a question, customer rep. has been my go to guy. He is an asset to the company . User friendly , the features and functionality are a plus, the overall quality exceeds the competitors. Integrates with our current EMR perfect

The ability to do payment plans with clients and no PCI compliance issues.

The ability to do payment plans with our clients and either debit a checking account or charge a credit card really helps us manage our accounts better. I also love not having slips with signatures.

I don't like that certain cards have the client have to call and approve for it for our type of business. I don't like the 3-5 days delay for debits to come back to us.

We have been using it for quite a number of years and it has really helped our business. Would recommend to anyone looking for a wonderful credit card/check processing company! :)

Easy to use, helps collect payments without too much though, great customer service!

Limits on transactions and occasional confusing aspects of the software.

Last year due to Hurricane Irma, our terminal was fried. Representative in customer service was extremely helpful and knowledgeable. We received a new terminal quickly and again he was extremely helpful in getting it set up.

PayJunction is easy to operate, user friendly, and reliable.

Not getting the authorization code for the transaction on the same screen but this could be due to the interface of our software with PayJunction.

Efficiency and options for payments is our #1 improvement since selecting PayJunction. Our rep, has been an exceptional help from the beginning and even stops in to see if any help or improvements needed. Overall, very pleased with PayJunction!

The "recurring" option is fantastic! Has made transactions smoother for both office and patients.

Not really a complaint but would be nice to have daily transactions tallied on "new transaction" processing page.

As noted in my previous post, Payjunction is the easiest credit card processor I have ever used. The auto post feature along with not having to have paper or thermal paper receipts makes the experience so easy. Patients appreciate now getting an email receipt which that don't have to worry about losing. I have nothing but positive things to say about Payjunction.

I love Payjunction because it allows us to send receipts via email and to auto post our payments. this has greatly reduced errors in posting payment and speeded up the process of taking payments. Now other staff members can take payments without having to use the credit card machine. I would encourage everyone to consider switching there credit card processing vendor to Payjunction. One particular item I really appreciate not having to have is the credit card slips for patients to sign. They now sign in on the smart devi ce and rceive an email receipt. There is no need for the thermal paper receipts. We're saving money because of that.

Overall, we have had a positive experience with PayJunction.

It is extremely easy to use and to process payments and refunds. Plus, it integrates easily with our software.

I wish there was a better/more affordable mobile terminal for our techs to bring into the exam rooms.

WHAT I APPRECIATE MOST OF ALL IS THE EASE OF USE. THE NEW VERSION MAKES IT RELATIVELY EASY TO FIND WHAT YOU NEED.

WHEN PRINTING SETTLED BATCHES, CAN NO LONGER SORT BY DOLLAR AMOUNT. LOST THAT ABILITY IN YOUR NEW VERSION.

PayJuction is very user friendly. Has great sorting options. And overall is pleasing to the eye when working with in the website.

I like everything about it. It is simple to use and very effective. No issues from me.

Ease of use.

Ease of use for patients and myself. I have found it much more user friendly than the previous system we were using prior to this.

No complaints. I have had no difficulty using the software, other than occasionally requiring refresh or hard reboot of the terminal if there has been a power outage.

Receiving payments we were not able to obtain prior to using PayJunction.

Ease of use. We can hire a new employee and with virtually one transaction, our employee understands how to run a payment.

PayJunction has always been helpful.

It integrates with our medical software.

Sometimes, rarely, a transaction does not cross over to our medical software.

Recurring billing along with end of day reconciliation. Smart Terminal faces the customer for their purchases. Numerous ways for them to pay.

I like the easiness and comfort of software. I like that it stores list of customers

I love the software - easy to use and find customers, I can always recharge customer card if needed.

I like the software so I can't think about something that I Iike the least about actual software. I DO NOT like being charged if I process less than 10K a month

Overall, as a user, this is one of the easier systems I have used

It is simple to send payment links and has a straightforward UI. Able to recharge credit card on file and issue refunds smoothly.

Unable to transmit to our managent system every night for a few hours