All PayPal Zettle Reviews
1-25 of 2,176 Reviews
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Coty
Verified reviewer
Consumer Electronics, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2019
Great option for inside business sales for small businesses!
The experience I have with PayPal is always amazing. They're safe, reliable, and I wouldn't choose any other software to manage my in store transactions.
PROSPayPal here was always a tool I used before I grew my small business. It offered simple, easy to use and understand mechanics that some merchant transaction softwares didn't offer. I love how easy it is to use, and especially how quick it is. Most of all, I love how I can incorporate this into my already existing PayPal Business account to always manage receipts, invoices, and history.
CONSI dislike the amount per swipe percentile. Each business has their fees, whilst there's others out there who are cheaper to use.
Reasons for switching to PayPal Zettle
Easier to use and integrated with my PayPal Business account
Anonymous
1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
PayPal Here Review
My overall experience is great with PayPal Here, I like the software because it is very convenient and I can charge the customer credit card anywhere as long as I have a smartphone and the fee is decent because it is not too expensive but it is also not too cheap either.
PROSThe software is extremely easy to use and the device that is used with the software is also easy to use. What I love most about the software is it is available on any mobile device and I can easily take payment anywhere on the go.
CONSThe one thing I like least about the software is, there is no ability to upload pictures of a product you are selling to the software. The software only accepts a name for each product.
Reasons for switching to PayPal Zettle
I wanted to give PayPal here a try to see if it was any better than Square but I found them to be very similar in what they do but the best part about PayPal Here is, that the company gives away the hardware for free once in a while.
Dexter
Education Management, 1 employee
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed February 2021
Care very little if anything about customer satisfaction
If one does not care about interaction with this type company you have found your match. Bought a piece of software and used it or attempted to. Customer service attempted to install it for me and could not get it to work. I finally gave up and Paddle.com/Paypal would not refund even given the fact that their staff had attempted to get it installed. Paypal stated that downloaded software is deemed to have been delivered and refused to work out a sensible solution.
PROSThe ability to pay without exposing my credit cards to potential hackers carries a semblance of comfort!
CONSThey were absolutely the best until Synchrony became part of the package. Since this marriage customers get stonewalled and even though I had been a customer for over 17 years they decided (because I sometimes use a VPN) to cancel my use of the program. In the bylaws, they are required to send an explanation of any changes to your account. Which I still have not received! You really have not lived until you attempt to contact them when you have a problem. It took 4 days of leaving messages through email and no one could even offer a reason. After being a customer for 17 years one would think at least an email attempting to inquire about the problem would have been forthcoming! But I guess that exceeds their care to maintain a relationship.
Reason for choosing PayPal Zettle
At that time they were the only ones doing this. You can count on one thing though. There are several competitors now and I will change once I have had a chance to review them.
omar
Utilities, 1 employee
Used monthly for less than 6 months
OVERALL RATING:
2
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
1
FUNCTIONALITY
1
Reviewed September 2023
A weird program in the recording
I was unable to benefit from the program because there were complications in retrieving the password, and we hope to solve and address some of the errorsRetrieving the password is linked to the mobile number and the official mail, because a person has many work tasks and may forget the passwordSuppose a person has money and he dies or forgets the password. Will he lose all the money? Some party to the financial transactions must deal with this regard in some way.
PROSI hear people talking about it, and some do not know it. We hope to know the program in a simplified way that supports all languages, including Arabic.
CONSI registered in this program with my mobile number, name, and email, and I forgot the password. I tried to recover the password, but I did not find any benefit for me. I am afraid of this program in financial transactions.
Ashley
Apparel & Fashion, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2023
Paypal zettle makes small business pos so easy
Paypal zettleis a great thing to use for small business pos makes my job so much easier
PROSIt is so easy for payments on my phone makes d business so much easier
CONSNothing to dislike is super simple to setup and use
Reasons for switching to PayPal Zettle
Zettle is cheaper and easier to use
Zuhairah
Verified reviewer
Banking, 10,000+ employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2021
Very convenient in making payment
PayPal is secure and i fully trusting their securities regarding my payment account and credit card information that are linked in the platform. All my transaction activities are displayed in the main dashboard so that i can monitor any activity within my account. There are no option for transferring funds to friend & family in my country, and i hoping it will introduced to us soon.
PROSPayPal Here is an amazing payment processing platform that i can make payment for my shopping cart in foreign e-commerce website like Amazon or ebay. It can be install in my smartphone, and i don't have to log-in the platform from my computer, but its offer the same security for my payment account. There are thousand merchant that are accepting PayPal and that make it so convenient.
CONSThe exchange rates from my currency to foreign currency is quite high and so different from other common daily exchange rate that other payment processor are using. On top of that, there are processing fees for the payment transfer. If they can lowering the processing fees, i can see others will use it more often as their payment processor.
Reasons for switching to PayPal Zettle
Payoneer is too complicated for personal use and the payment process is taking too long to complete.
Anonymous
1 employee
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2022
Easy to use and easy to set up
Really pleased with it. I'm still find cool things that I can do.
PROSI needed to find a new card reader as my previous one had died. As I have a paypal business account I wanted one which will link direct with my account without having to set up a new payment system. The software and reader links straight to my shopify account so that I could use the card reader to link to my iPad and set up a POS at the mobile shows I attend. It brought in my entire inventory from shopify. The software is easy to use and allows easy data to be accessed from the software dashboard showing sales by timeperiods and even go into each transaction to granular levels. You can also refund card transactions from within the software. you can trigger your payments out to be daily, weekly or monthly to your designated account.
CONSNote that the reader is really sensitive so do not put your phone close to the reader when entering in payment details or you can trigger apple pay ... yes, I accidentally paid for an order and had to refund it to myself (which was really easy in the software).
Reason for choosing PayPal Zettle
Cost of reader, quickness of delivery and low charges for transactions
Reasons for switching to PayPal Zettle
My exisiting reader had died and this was a cheaper option.
Verna
Consumer Goods, 2-10 employees
Used monthly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed June 2023
Don't Settle, Get PayPal Zettle!
Overall, PayPal Zettle has improved our payment processing and we highly recommend it to other small businesses who are looking for a POS solution.
PROSZettle is a replacement and an improvement to the old PayPal Here. Zettle allows me to accept more types of payments, has same day availability of funds in our business PayPal account and has been a game changer for my business, especially processing payments at pop-up markets.In addition to the many payments accepted (Visa, MC, AMEX, Discover, ApplePay, GooglePay, VenMo, etc), Zettle makes accounting simple by automatically creating daily sales reports of each employee and providing the ability to keep track of inventory. Paypal has done a great job creating Zettle POS and app.
CONSThere's not much to dislike about Zettle, but I will say, our biggest challenge was getting acclimated to a new system after using PayPal Here for years. That said, the learning curve was not that difficult.
Reason for choosing PayPal Zettle
Because I had used PayPal Here previously, I decided to stay with PayPal and try Zettle.
Willie
Verified reviewer
Computer Hardware, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
Most user friendly for accepting in person payments
Overall this app is the most user friendly I've ever used and the usage fees are minimal compared to other apps like paypal here I recommend this app to any small business
PROSLove how easy this app is to use and love how you can save your product or service by individual selections for easy future checkout
CONSI can't find anything I didn't like about this app I give it five stars two thumbs up. Every small business should use this app.
Reason for choosing PayPal Zettle
The paypal here app works better with paypal
Reasons for switching to PayPal Zettle
My business uses paypal for most transactions so it only made sense to have all paypal products.
Hamed
Hospital & Health Care, 1 employee
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Best payment way
It so comfortable way and trusted one
PROSIt is the best payment digital process and fast in delivering and transfer.
CONSI think will improve and it easy to deals with all product.
Reason for choosing PayPal Zettle
It wide world used and easily connected to all product over world
Tracy
Automotive, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Good mid level
Overall a good value for the money
PROSPretty easy to use. Works better than my old program.
CONSCould be a little easier to understand Better help menu / tutorials
jeramie
Arts and Crafts, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed September 2023
For what it does - it works well
It's easy. The PayPal platform is a trusted and secure method of moving money from card transactions into bank accounts. Its nice to keep everything consolidated. The price of the equipment was very reasonable. if you use PayPal to make on-line transactions, you are paying the same type of fees, so it didn't seem that different when using a card. The hardware was easy to use and worked well. I never really had any issues.
CONSI was a small-time user, so maybe larger business can get better transaction rates, but the 3.5% fee and $0.49 transaction fee makes it on the expensive side. Credit card processing is-what-it-is and that make sit have when your selling $10 items. For more expensive transactions, the $0.49 was less impactful.
Jennifer
Retail, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Great for POS
I like that it’s easy to use and has excellent reports
CONSThe only thing that I wish PayPal here would do is work with a PC computer
Reason for choosing PayPal Zettle
Ease of use and availability on different platforms
Reasons for switching to PayPal Zettle
Ease of use, quicker deposits
Frank
Consumer Goods, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed December 2019
Very Helpful to a Small Business
We run an online auction and have 50 people a week coming to pick up their items. Some can pay with cash but in this day and age offering another option is critical. We do not accept checks but PayPal is a great tool for our customers.
PROSThe ability to receive funds without the worry of waiting for them to clear or become NSF. I receive an instant notification when funds are received from a customer.
CONSThe fees to receive funds should be a tad bit lower. I understand there is no subscription for the product I am using so there does need to be some type of revenue for the app, but as a small business these funds can quickly eat into our profit margin.
Reason for choosing PayPal Zettle
Name recognition and ease of use for the customer.
Anonymous
1 employee
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2020
Relieable Product
It is becoming a cashless society and so this fills that void by allowing people to purchase product without cash.
PROSIt's been around a while so people know it by name when they hear about it. Easy to ask or send money, or send someone a request for money with a invoice.
CONSThat is cost so much to use it that I have to add a little cost to my card transactions to help offset the cost.
Reason for choosing PayPal Zettle
It has been around longer so I just continued to use it when others came out.
abdelrhman
Program Development, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
The most Security way to send and receive money all over the world
I started with Paypal 10 months ago when registering the account. I noticed a lot of procedures that I used to do in the beginning. They were redundant, but later I learned that they are very important because they help secure your account. Paypal is very secure. It uses 2FA.talking about transactions, paypal is Very fast in sending, receiving and paying with the application on the android and ios systems which makes the use easy. Paypal always updates the conditions in order to maintain the quality of the service with good customer service and very fast, for me in my work life Paypal represents a large part of my work as You can create a business type account that provides you with a lot of tools to connect your business with the application, I think it is the best so far
PROSPaypal is very fast and easy to using more than others
CONSThe commission for direct withdrawal to a bank account or bank card is $5, which is somewhat high
Reason for choosing PayPal Zettle
Experimenting with all these applications, I knew that PayPal is better in terms of security and it helps me a lot in my work
Kevin
Automotive, 1,001-5,000 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed May 2020
PayPal Here App Exceeds Expectations
They offer peace of mind by maintaining up to the minute payment tracking and notifications. This is especially useful if PayPal is your primary form of payment used by your customers for online businesses. As I mentioned earlier, if there is ever an issue the matter is handled with an experienced live representative in a timely and efficient manner. I think anyone who shops online should definitely give PayPal Here App a try and I assure you that it will not disappoint.
PROSI love the various options that PayPal offers to its users. Not only does it allow my personal business to receive payments from anywhere and at any time, it also makes purchasing products through PayPal extremely easy and efficient. I use it for both my online business and as my main form of payment when shopping on websites. Nowadays most stores like Target, Wal-Mart and Best Buy accept PayPal and for a person who doesn't and has never had a credit card it is the best option for me. You can also use PayPal to send and receive money to your friends as long as they have their own PayPal account as well. This has come in handy for me personally many times when I was at a loss of what to gift those hard to shop for friends during the Christmas holiday season. By sending them cash through PayPal, I knew that they would be able to pick out their own gift online and very often on sale.
CONSThe customer service could be improved a little bit when it comes to trying to talk to someone about an issue you may be experiencing. I have only had to contact customer service once due to the delay I was experiencing concerning a refund that I was supposed to have received within 3 days. On the 4th day with no refund on sight I contacted their customer service department and was answered within an hour with their assurance that they would handle the refund within 24 hours. After verifying proof of the purchase I was awaiting a refund on, PayPal issued my refund less than 4 hours later with a truly sincere apology for the complication occurring in the first place.
Fabian
Construction, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE