All PayPal Zettle Reviews

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User Profile

Coty

Verified reviewer

Consumer Electronics, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed July 2019

Great option for inside business sales for small businesses!

The experience I have with PayPal is always amazing. They're safe, reliable, and I wouldn't choose any other software to manage my in store transactions.

PROS

PayPal here was always a tool I used before I grew my small business. It offered simple, easy to use and understand mechanics that some merchant transaction softwares didn't offer. I love how easy it is to use, and especially how quick it is. Most of all, I love how I can incorporate this into my already existing PayPal Business account to always manage receipts, invoices, and history.

CONS

I dislike the amount per swipe percentile. Each business has their fees, whilst there's others out there who are cheaper to use.

Reasons for switching to PayPal Zettle

Easier to use and integrated with my PayPal Business account

Anonymous

1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2021

PayPal Here Review

My overall experience is great with PayPal Here, I like the software because it is very convenient and I can charge the customer credit card anywhere as long as I have a smartphone and the fee is decent because it is not too expensive but it is also not too cheap either.

PROS

The software is extremely easy to use and the device that is used with the software is also easy to use. What I love most about the software is it is available on any mobile device and I can easily take payment anywhere on the go.

CONS

The one thing I like least about the software is, there is no ability to upload pictures of a product you are selling to the software. The software only accepts a name for each product.

Reasons for switching to PayPal Zettle

I wanted to give PayPal here a try to see if it was any better than Square but I found them to be very similar in what they do but the best part about PayPal Here is, that the company gives away the hardware for free once in a while.

Dexter

Education Management, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

2

Reviewed February 2021

Care very little if anything about customer satisfaction

If one does not care about interaction with this type company you have found your match. Bought a piece of software and used it or attempted to. Customer service attempted to install it for me and could not get it to work. I finally gave up and Paddle.com/Paypal would not refund even given the fact that their staff had attempted to get it installed. Paypal stated that downloaded software is deemed to have been delivered and refused to work out a sensible solution.

PROS

The ability to pay without exposing my credit cards to potential hackers carries a semblance of comfort!

CONS

They were absolutely the best until Synchrony became part of the package. Since this marriage customers get stonewalled and even though I had been a customer for over 17 years they decided (because I sometimes use a VPN) to cancel my use of the program. In the bylaws, they are required to send an explanation of any changes to your account. Which I still have not received! You really have not lived until you attempt to contact them when you have a problem. It took 4 days of leaving messages through email and no one could even offer a reason. After being a customer for 17 years one would think at least an email attempting to inquire about the problem would have been forthcoming! But I guess that exceeds their care to maintain a relationship.

Reason for choosing PayPal Zettle

At that time they were the only ones doing this. You can count on one thing though. There are several competitors now and I will change once I have had a chance to review them.

omar

Utilities, 1 employee

Used monthly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

2

VALUE FOR MONEY

2

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed September 2023

A weird program in the recording

I was unable to benefit from the program because there were complications in retrieving the password, and we hope to solve and address some of the errorsRetrieving the password is linked to the mobile number and the official mail, because a person has many work tasks and may forget the passwordSuppose a person has money and he dies or forgets the password. Will he lose all the money? Some party to the financial transactions must deal with this regard in some way.

PROS

I hear people talking about it, and some do not know it. We hope to know the program in a simplified way that supports all languages, including Arabic.

CONS

I registered in this program with my mobile number, name, and email, and I forgot the password. I tried to recover the password, but I did not find any benefit for me. I am afraid of this program in financial transactions.

Ashley

Apparel & Fashion, 11-50 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2023

Paypal zettle makes small business pos so easy

Paypal zettleis a great thing to use for small business pos makes my job so much easier

PROS

It is so easy for payments on my phone makes d business so much easier

CONS

Nothing to dislike is super simple to setup and use

Reasons for switching to PayPal Zettle

Zettle is cheaper and easier to use

User Profile

Zuhairah

Verified reviewer

Banking, 10,000+ employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2021

Very convenient in making payment

PayPal is secure and i fully trusting their securities regarding my payment account and credit card information that are linked in the platform. All my transaction activities are displayed in the main dashboard so that i can monitor any activity within my account. There are no option for transferring funds to friend & family in my country, and i hoping it will introduced to us soon.

PROS

PayPal Here is an amazing payment processing platform that i can make payment for my shopping cart in foreign e-commerce website like Amazon or ebay. It can be install in my smartphone, and i don't have to log-in the platform from my computer, but its offer the same security for my payment account. There are thousand merchant that are accepting PayPal and that make it so convenient.

CONS

The exchange rates from my currency to foreign currency is quite high and so different from other common daily exchange rate that other payment processor are using. On top of that, there are processing fees for the payment transfer. If they can lowering the processing fees, i can see others will use it more often as their payment processor.

Reasons for switching to PayPal Zettle

Payoneer is too complicated for personal use and the payment process is taking too long to complete.

Anonymous

1 employee

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2022

Easy to use and easy to set up

Really pleased with it. I'm still find cool things that I can do.

PROS

I needed to find a new card reader as my previous one had died. As I have a paypal business account I wanted one which will link direct with my account without having to set up a new payment system. The software and reader links straight to my shopify account so that I could use the card reader to link to my iPad and set up a POS at the mobile shows I attend. It brought in my entire inventory from shopify. The software is easy to use and allows easy data to be accessed from the software dashboard showing sales by timeperiods and even go into each transaction to granular levels. You can also refund card transactions from within the software. you can trigger your payments out to be daily, weekly or monthly to your designated account.

CONS

Note that the reader is really sensitive so do not put your phone close to the reader when entering in payment details or you can trigger apple pay ... yes, I accidentally paid for an order and had to refund it to myself (which was really easy in the software).

Reason for choosing PayPal Zettle

Cost of reader, quickness of delivery and low charges for transactions

Reasons for switching to PayPal Zettle

My exisiting reader had died and this was a cheaper option.

Verna

Consumer Goods, 2-10 employees

Used monthly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

5

Reviewed June 2023

Don't Settle, Get PayPal Zettle!

Overall, PayPal Zettle has improved our payment processing and we highly recommend it to other small businesses who are looking for a POS solution.

PROS

Zettle is a replacement and an improvement to the old PayPal Here. Zettle allows me to accept more types of payments, has same day availability of funds in our business PayPal account and has been a game changer for my business, especially processing payments at pop-up markets.In addition to the many payments accepted (Visa, MC, AMEX, Discover, ApplePay, GooglePay, VenMo, etc), Zettle makes accounting simple by automatically creating daily sales reports of each employee and providing the ability to keep track of inventory. Paypal has done a great job creating Zettle POS and app.

CONS

There's not much to dislike about Zettle, but I will say, our biggest challenge was getting acclimated to a new system after using PayPal Here for years. That said, the learning curve was not that difficult.

Reason for choosing PayPal Zettle

Because I had used PayPal Here previously, I decided to stay with PayPal and try Zettle.

Willie

Verified reviewer

Computer Hardware, 2-10 employees

Used weekly for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Most user friendly for accepting in person payments

Overall this app is the most user friendly I've ever used and the usage fees are minimal compared to other apps like paypal here I recommend this app to any small business

PROS

Love how easy this app is to use and love how you can save your product or service by individual selections for easy future checkout

CONS

I can't find anything I didn't like about this app I give it five stars two thumbs up. Every small business should use this app.

Reason for choosing PayPal Zettle

The paypal here app works better with paypal

Reasons for switching to PayPal Zettle

My business uses paypal for most transactions so it only made sense to have all paypal products.

Hamed

Hospital & Health Care, 1 employee

Used monthly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2023

Best payment way

It so comfortable way and trusted one

PROS

It is the best payment digital process and fast in delivering and transfer.

CONS

I think will improve and it easy to deals with all product.

Reason for choosing PayPal Zettle

It wide world used and easily connected to all product over world

Tracy

Automotive, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2023

Good mid level

Overall a good value for the money

PROS

Pretty easy to use. Works better than my old program.

CONS

Could be a little easier to understand Better help menu / tutorials

jeramie

Arts and Crafts, 2-10 employees

Used monthly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed September 2023

For what it does - it works well

PROS

It's easy. The PayPal platform is a trusted and secure method of moving money from card transactions into bank accounts. Its nice to keep everything consolidated. The price of the equipment was very reasonable. if you use PayPal to make on-line transactions, you are paying the same type of fees, so it didn't seem that different when using a card. The hardware was easy to use and worked well. I never really had any issues.

CONS

I was a small-time user, so maybe larger business can get better transaction rates, but the 3.5% fee and $0.49 transaction fee makes it on the expensive side. Credit card processing is-what-it-is and that make sit have when your selling $10 items. For more expensive transactions, the $0.49 was less impactful.

Jennifer

Retail, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2021

Great for POS

PROS

I like that it’s easy to use and has excellent reports

CONS

The only thing that I wish PayPal here would do is work with a PC computer

Reason for choosing PayPal Zettle

Ease of use and availability on different platforms

Reasons for switching to PayPal Zettle

Ease of use, quicker deposits

Frank

Consumer Goods, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed December 2019

Very Helpful to a Small Business

We run an online auction and have 50 people a week coming to pick up their items. Some can pay with cash but in this day and age offering another option is critical. We do not accept checks but PayPal is a great tool for our customers.

PROS

The ability to receive funds without the worry of waiting for them to clear or become NSF. I receive an instant notification when funds are received from a customer.

CONS

The fees to receive funds should be a tad bit lower. I understand there is no subscription for the product I am using so there does need to be some type of revenue for the app, but as a small business these funds can quickly eat into our profit margin.

Reason for choosing PayPal Zettle

Name recognition and ease of use for the customer.

Anonymous

1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed March 2020

Relieable Product

It is becoming a cashless society and so this fills that void by allowing people to purchase product without cash.

PROS

It's been around a while so people know it by name when they hear about it. Easy to ask or send money, or send someone a request for money with a invoice.

CONS

That is cost so much to use it that I have to add a little cost to my card transactions to help offset the cost.

Reason for choosing PayPal Zettle

It has been around longer so I just continued to use it when others came out.

abdelrhman

Program Development, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2021

The most Security way to send and receive money all over the world

I started with Paypal 10 months ago when registering the account. I noticed a lot of procedures that I used to do in the beginning. They were redundant, but later I learned that they are very important because they help secure your account. Paypal is very secure. It uses 2FA.talking about transactions, paypal is Very fast in sending, receiving and paying with the application on the android and ios systems which makes the use easy. Paypal always updates the conditions in order to maintain the quality of the service with good customer service and very fast, for me in my work life Paypal represents a large part of my work as You can create a business type account that provides you with a lot of tools to connect your business with the application, I think it is the best so far

PROS

Paypal is very fast and easy to using more than others

CONS

The commission for direct withdrawal to a bank account or bank card is $5, which is somewhat high

Reason for choosing PayPal Zettle

Experimenting with all these applications, I knew that PayPal is better in terms of security and it helps me a lot in my work

Kevin

Automotive, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed May 2020

PayPal Here App Exceeds Expectations

They offer peace of mind by maintaining up to the minute payment tracking and notifications. This is especially useful if PayPal is your primary form of payment used by your customers for online businesses. As I mentioned earlier, if there is ever an issue the matter is handled with an experienced live representative in a timely and efficient manner. I think anyone who shops online should definitely give PayPal Here App a try and I assure you that it will not disappoint.

PROS

I love the various options that PayPal offers to its users. Not only does it allow my personal business to receive payments from anywhere and at any time, it also makes purchasing products through PayPal extremely easy and efficient. I use it for both my online business and as my main form of payment when shopping on websites. Nowadays most stores like Target, Wal-Mart and Best Buy accept PayPal and for a person who doesn't and has never had a credit card it is the best option for me. You can also use PayPal to send and receive money to your friends as long as they have their own PayPal account as well. This has come in handy for me personally many times when I was at a loss of what to gift those hard to shop for friends during the Christmas holiday season. By sending them cash through PayPal, I knew that they would be able to pick out their own gift online and very often on sale.

CONS

The customer service could be improved a little bit when it comes to trying to talk to someone about an issue you may be experiencing. I have only had to contact customer service once due to the delay I was experiencing concerning a refund that I was supposed to have received within 3 days. On the 4th day with no refund on sight I contacted their customer service department and was answered within an hour with their assurance that they would handle the refund within 24 hours. After verifying proof of the purchase I was awaiting a refund on, PayPal issued my refund less than 4 hours later with a truly sincere apology for the complication occurring in the first place.

Fabian

Construction, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE