About PayPal

PayPal is a digital payment platform that enables businesses and individuals to pay and accept payments through an online portal without revealing any financial details. The solution is suitable for businesses of all sizes.

PayPal provides a one-touch login process, so there is no need to re-enter information. For individuals, users can shop as well as process transactions overseas by linking their card details through PayPal’s portal.

For business owners, users can accept international payments from banks or digital wallets on through the portal. They can bill the clients, receive direct payments from suppliers or manufacturers and accept payments from more than 200 markets with a single account.

PayPal charges a transaction fee, which ...


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Supported Operating System(s):

Web browser (OS agnostic)

15,005 Reviews of PayPal

Average User Ratings

Overall

4.69 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(11,051)

11,051

4 stars

(2,936)

2,936

3 stars

(555)

555

2 stars

(99)

99

1 stars

(58)

58

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 15005 results

December 2019

Emeka from Innovation Growth Hub

Verified Reviewer

Company Size: 2-10 employees

Industry: Information Technology and Services

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

December 2019

A Widely Used Payment Processor

I use PayPal to make payments for goods and services for my business. It's also used to accept payments. Generally, PayPal is a cool payment processor.

Pros

I like PayPal for some reasons. Among the reasons for which I like PayPal include: 1. Ability to make payments without exposing my credit card details: Credit card fraud and identity theft is a trending menace nowadays. One is at a very high risk of having his/her credit card information stolen when the card is used on insecure websites. With PayPal I don't have to bother about my credit card information as I only have to sign in to my PayPal account and then proceed to making payment without having to expose my credit card information on the third-party website. 2. Ability to receive payment using only an email address: I love it that I can use my verified PayPal account's email address to receive money from anyone with a PayPal account. 3. Ability to integrate PayPal payment processor without much technicalities involves: I was able to integrate the PayPal payment processor to my ecommerce website in just a few minutes without having to do much technical stuffs. 4. Moderate payment processing charges: The charges by PayPal while using their payment gateway is moderate compared to that of some other payment processors. I had tried using a payment processor whose charges were quite high.

Cons

I have some problems with PayPal. One of the problems is that PayPal is not available is some countries, and this is a limitation to expanding to such countries. Secondly, PayPal have an history of limiting people's accounts for some hard to understand reasons. The issue is that once an account is limited, it is very hard or impossible to get back the money in the account.

Reasons for Choosing PayPal

I chose PayPal over stripe because it seem to be a more preferred option for drop shipping.

July 2020

Pedro from Duarte Solutions

Verified Reviewer

Company Size: 2-10 employees

Industry: Internet

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

5.0

Customer support

2.0

Functionality

3.0

July 2020

The Global Solution - but not the best

As someone who likes to solve problems and its willing to work around technicalities to make things work, PayPal has been a very decent experience. As I mentioned, I really miss some key features regarding recurring billing and checkout customization but, as an overall, it is an amazing platform.

Pros

What I really like about PayPal is that it is available in almost any country in the world and works with almost any existing credit card. It's also a great payment option because it has no initial upfront costs, which means that anyone can start using it right away. If, for some reason, you cannot have the money transferred to your local bank, PayPal will transfer the money to any dollar card you might have within two days. The fact that you can also embed it to your website or smartphone app is also great. You can also create a PayPal.me checkout, which will allow you to charge anyone any amount you need to charge in a quick and simple way by via a link you can share.

Cons

I think that the user interface is not the easiest to understand at all. PayPal also lacks on features when it comes to, for example, recurring billing systems (recently, they tried to improved it but the generated codes - to embed on a website - generated an error, which is something unbelievable coming from such a giant technological company), and the options to charge or personalize the icons are not the best neither. The $5 (per transaction) and 5% commission of the total amount you are transferring are not the lowest on the market neither. This is only compensated by the fact that they are the most globally accepted payment platform in the world. Finally, customer service doesn't exist at all and you must solve almost every problem and question by yourself. Google and forums are your only source of help. This is, probably, one of the worst things about PayPal. What happens if they freeze your money and you cannot withdraw it? No one knows.

Reasons for Choosing PayPal

PayPal is, by now, the only platform that works in most countries of Latin America. It has almost no upfront costs neither and its international reputation transmits a certain degree of guarantee.

December 2019

Kat from Oglesbee Wallace Photography

Company Size: 1 employee

Industry: Photography

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

1.0

Functionality

4.0

December 2019

Good but has some problems

They wanted me to pay 10k or more for purchases that were authorized which is completely crazy to me but they are very helpful when needing to send money fast. More people use PayPal than other services so its nice for it to instantly transfer in most cases. I use cash app now and nit everyone uses it so I find myself having to go right back to PayPal.

Pros

I really like the ease of use. It was very easy to add money, spend money, send money, link to a bank or credit/debit card, get your own PayPal account card, take out money, or get paid through paypal. It has tons of features and they are all easy to use. The tabs are labeled so you dont have to search to figure out where you need to be to send or recieve money. It is also nice that you are backed up from PayPal when paying for goods/services. Very nice platform overall. The app is also very easy to use.

Cons

I dont like how they dont back you on friends/family purchases since sometimes I am paying a friend but want to be backed up without the fee. Just because I know them doesnt always mean I trust them to handle money for me. But the fee is small so I normally just use goods/services in that case.

Reasons for Choosing PayPal

The fact that more people use PayPal and that PayPal can instantly transfer to banks or card instantly. Whereas square or others make you wait a couple days. During holidays I had to wait up to 2weeks which delayed the promise date and caused me to have to reimburse my cuatomer and wastd my money. It happens though and now I allow myself time.

August 2020

Grace from Superior eye health center

Company Size: 11-50 employees

Industry: Health, Wellness and Fitness

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

3.0

Functionality

4.0

August 2020

An option for online payments

We utilized pay pal when quick books no longer offered a service for accepting online payments. We had to have something for our patients to utilize online to be able to pay us. This was a great quick and easy tool that allowed us to accept those payment for a small fee.

Pros

The software was easy to implement and manage. We were able to put it up on our website and manage payments within a couple of hours

Cons

The charges for payments received and limited options for customization. We were charged a small percent on every payment that was sent in and it did not allow us to customize the portal on our website much. Like adding an email or our patient specific account #.

Reasons for Choosing PayPal

more acceptable by patients at the time, it was something they had heard of before

July 2020

Siddharth from 4 Dollar Website

Verified Reviewer

Company Size: 11-50 employees

Industry: Internet

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

4.0

Functionality

5.0

July 2020

Paypal is the future of payments

We are using Paypal as a payment gateway between us and our clients to make digital transaction safer and more convenient. Its a bestpayment gateway for yourself or for your business, company or brand do choose paypal because its packed with the features that one needs plus theirs an amazing customer support and a sense of extra security so do consider paypal as a payment option

Pros

I started using Paypal lastyear and till date i use it as my top priority for payments to be made online. Next, I really like the ease of use. It has tons of features and they are all easy to use. Again theres a policy where paypal covers the return shipping costs upto a certain amount and its awesome. Its mobile apps are amazing so i domt nneed pc to acess it and best of the best part is that it allows to send and receive globally.

Cons

There's not much cons i have noticed using paypal but i would recommend Paypal to make people aware that paypal is ease of use even in India because when i share my paypal link for payments to my clients they think that paypal is a American company and so they dont trust it so much.