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PayPal vs SumUp

PayPal vs SumUp

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Overall Rating
4.5 (1428)
Ease-of-Use
4.6 / 5
4.6 / 5
Value for Money
4.5 / 5
4.4 / 5
Customer Support
4.3 / 5
4.4 / 5
Functionality
4.6 / 5
4.4 / 5
Last Review Written
November 7, 2024
November 6, 2024
Pros/Cons
  • Pros

  • I am a big fan of paypal and the fact it gained trust within all major merchants. Would be good if it worked with amazon too.
  • I use PayPal for business, as a payment processor, and personal, for transactions and sending money. Their security is outstanding and the ease of use is very good.
  • It was overall really a good experience to use such a nice application which does what it promises.
  • Cons

  • I don't like the dispute process for disputing charges for orders not received. I have had many times when i did not receive product or received not of quality product and was unable to get a refund.
  • It sucks, too many issues, too poor customer service, not enough accountability with the partnered apps and businesses such as eBay.
  • My only complaint is the customer service aspect. It's done through an email template so there is a delay in getting answers which is frustrating.
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  • Pros

  • It gives us great and immediate access to our best and most loyal customers. The automated system does a great job of creating return business.
  • I love being able to earn rewards at different places and bring me additional discounts. I am a bargin hunter so this is great for me.
  • Like the tablet style, like linking to my number so quick and easy to sign in. Love the simplicity of the system.
  • Cons

  • Sometimes one person has a bad experience and ruins it for the crowd.
  • The worst company for communication and customer service ever.
  • Really messed up data export (all in Spanish, btw) and importing your data into a new program might turn out difficult not relying on third party professionals.
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Pricing Range
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$
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$
Product Demo & Screenshots
Product Demo
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Advisor Recommendations & User Awards
FrontRunners

The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

FrontRunners

2024

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Advisor Recommendations

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Additional Info
Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support and Training
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos