Paysafe Software

Find out more:

PriceDemo

Find out more:

PriceDemo

About Paysafe

Paysafe is a cloud-based solution designed to help businesses of all sizes streamline the entire payment lifecycle, from accepting cross-border remittance to handling billing and invoicing operations. It enables eCommerce and in-store merchants to manage sales orders and route real-time payments via multiple sources including digital wallets, debit/credit cards and bank transfers. Features of Paysafe include tokenization, customer management, shopping cart, CVV matching, role-based permissions, BIN number validation, analytics and more. It allows businesses to generate automated reports on payments received in multiple currencies, currency conversion rates and cash flow statements. Additionally, professionals can utilize mobile applications on Android and iOS devic...
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Paysafe User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

2.5

Value for money

2

Customer support

2

Functionality

2.5

Showing 1 - 5 of 19 reviews

Nathan

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Financial Services

Time used: Free Trial

Review Source: GetApp

This review was submitted organically. No incentive was offered

May 2018

Rebecca

Company size: 11-50 employees

Industry: Performing Arts

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

May 2022

Paysafe, competitive rates, poor integration

As the only payment merchant option with the studio management software (Jack Rabbit), we thought the rate negotiation would be nonexistent, but they were competitive with their rates to justify the system switch. However, integration with another application (Jotform) was horrible. Lots of missing data about payments in Jotform reporting and requiring a reconciliation detective to complete everyday accounting between the application and payment merchant. Neither side would assist with the technical issues and just placed blame on the other.

Pros

As the only payment merchant option with the studio management software (Jack Rabbit), we thought the rate negotiation would be nonexistent, but they were competitive with their rates to justify the system switch. Backend office is fairly easy to navigate.

Cons

Integration with another application (Jotform) was horrible. Lots of missing data about payments in Jotform reporting and requiring a reconciliation detective to complete everyday accounting between the application and payment merchant. Neither side would assist with the technical issues and just placed blame on the other.

Martin

Company size: 11-50 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

April 2020

Used for Yeat

Pros

Its tough to say Pros, however we used them for years because we didnt want to take the time to switch to a company that cared

Cons

We used Paysafe for years. As you have read, they have the WORST customer service. No one ever answers the phone and are only available by email, not answering for days. At one point they stopped depositing ACH for 3 months with NO NOTICE just because the depositing account had not been changed or updated in so long. Why would it change? Its amazing when you really dig into your bill how they deceive you vs what they say they charge and what you pay when you add all 30 plus fees.

Reasons for switching to Paysafe

Service

User Profile

Tailone Taylor

Verified reviewer

Company size: 2-10 employees

Industry: Internet

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
5

Functionality

out of 5

January 2019

Paysafe review

I use Paysafe wallets to access funds from my forex trading brokers. I also use it to accept payment from some international clients.

Pros

Account opening is easy and its easy to make payments online. Funds are transfered instantly. The phone apps also makes it convinient to use Paysafe wallets.

Cons

Paysafe wallets (Netteler and Skrill) are not accepted by big retailers like Amazon and Ali Baba. Also, Skrill charges are too high. Verification of Skrill and Neteller can also be a challenge and the accounts can be disabled any time. The Skrill and Neteller MasterCards are not available to account holders in other countries.

Valentin

Company size: 201-500 employees

Industry: E-Learning

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2021

Paysafe cards are very convenient in Europe for payments < 20 USD

My overall experience with PaySafe card is very good. When I need to pay for my phone, or to have money on a card to buy from another country, I use PaySafe card.

Pros

Paysafe cards are used in Europe to add money to a Card (prepaid card, etc), to buy virtual currency, to send money to a friend. You can buy a Paysafe card in add money to an account in 1 hour, in Europe. For payments under 20 USD PaySafe cards are very good.

Cons

PaySafe card fee is 1% . In Eastern Europe PaySafe card is not very known.