Cash Register Express from a 20 Year Reseller

We've been selling this software (and many others) to cater to our retail clients and it is by far my favorite. If you have a retail business, and you don't want to ever question the capabilities of your POS software while also having the peace of mind that you're not over paying, pcAmerica's Cash Register Express (CRE) is everything you need. We offer a free buyers guide that will compare this software against many others, feel free to visit our website at any time so we can give you a tour!

Pros

-Easy to Use -Feature for Everything -Best Value (Other companies charge more for same features) -Supports Multiple Stores -Supports MANY Payment Processors -Supports Excel Import -Supports Hardware from all Industries (Under the counter scanner scales (as seen in grocery stores), Coin Dispensers, Caller ID, etc.)

Cons

-Not Supported on Android / iOS / Mac OS -Requires Intermediate windows knowledge for setup. -Does not have the best cloud integration.

Perfect for Liquor Stores

Pros

Cash register express has over 75 different reports that are available to view or print. This software is compatible with a large variety of credit card processors and equipment options to ensure compliant and secure processing. Great added feature such as card swipes for employee login, handheld scanner for efficient inventory management, scheduling features for your staff and plenty other funtions that will help reduce labor hours spent on payroll, consolidation and employee hours.

Cons

Cash register express has amazing functionality, but that can come at a high price. This is a PC based software solution, so depending on the size of your business or the number of pos stations needed, the initial cost may be significant. Some features such as 24/7 customer support and customized reports come at an extra charge as well. Since this software is so detailed, some functions such as inventory can become cumbersome and involve significant time to setup.

Upgrades and

After conducting a lot of research, we decided to go with PC America Cash Register Express (CRE) when we opened our small grocery store in 2013. Set-up was easy the tech-support folks from POS Nation. We ran with a server, 2 touch screens, card swipe and pin pads, one scale, thermal printers, USB and Bluetooth scanners, and a customer display pole. Everything was fine for the first 2 years until we started getting software upgrades. We were advised to upgrade our pin-pad to the new standards. Waited until the end of the tourist season to upgrade, and then things went to hell in a hand-basket. Credit cards would not work... EBT cards failed... and our Loyalty Program has been dead for nearly 6 months with no fix in sight. I'm not sure what happened with PCA after they were acquired by Heartland, but it has been one disaster after another. Our Purchase Order screen was jacked-up for months on end. Eaches and Cases did not compute correctly. They supposedly fixed that with the last upgrade, but now our margins are screwed-up. I have no way of accurately knowing what our margin is now because our "cost averaging" is incorrect. Of course, this affects profit reports, tax reports, and the list goes on and on. This is typical PC software. It functions with many bugs and is NOT very intuitive. There is no rhyme or reason to the menus, and burrowing down just leads to dead-ends.

Pros

The software is stable in the sense that it has only crashed 2 - 3 times over the course of 4 years.

Cons

See above... Menus are NOT user-friendly. Upgrades are obviously NOT tested. Incompatible with many peripherals, and they try to force you into their hardware, which in turn forces you to their payment processor. Tech support is lacking since I purchased from a hardware provider, and PCA forces me to go through the middle-man.

Program and billing

I have learned to work with the little hiccups that I have come across using the program.

Pros

It is very easy to set up a customer in the system. It is also very easy to find them. I also like that when I pull up a customer I can see what they owe us with out having to search.

Cons

I do no like the fact that when I apply a payment to a customers account, I am unable to print a second receipt. This has caused some problems. Would love to be able to cancel the payment, which you can't do. You must refund it, which can cause problems with the accounting end.

Complete wast of time & money.

I am the manager of Marshalls Creek Plumbing Supplies in Pa and we 1st purchased Cash Register Express from a PC America sales back in 2012. With this purchase were spec that inventory would be able to support scanners. Pc America sold use a Honeywell scanner and then after several months they (PC America) could not get it to work with their program. Several other problem came up and then we got a lawyer only to find out the salesman was and (ISO agent) not and employee of PC America. PC America told us that we were not the original owner as the product was sold trough a contractor (ISO agent). We abandoned the product & mothballed the equipment. It gets better! FASTFORWARD TO 2016 A Heartland salesman came for our credit processing business and through the conversation he told us that they now own PC America. After going over some of the above he said that if we want to get it up and running he would make it happen. Well we figured that we have the stuff we might as well try it. So we got it running and have a large part of the inventory installed ( no scanner though) and the owner went on vacation for a few months. I got the notice that the yearly service/tech support payment was due, we were not using the system for sales. I contacted the owner and he said that as long as we can keep installing the inventory keep going and he will make the payment when he gets back. We got the 2nd notice that payment was due and (guess what) the system will not boot up now. No error code it just will not start. I called PC America and they said it was just a coincidence (it happens he said) we don’t turn off your system because of nonpayment for support. However if you pay us the fee you will be up and running today. I contacted a IT guy we use and he said that he knows that PC America uses a time bomb in their program and if no contact with home base by a set date it shuts down. So much for ownership. Don’t deal with this company!

Pros

It seem to be easy to load in our inventory through Excel. The stations communicate with the main station very well.

Cons

No support, repeat no support. We were just loading in our inventory no sales yet. Support payment came due while owner on vacation & upon the email for the 2nd notice they system will not boot up. No error code it just will not start. PC America told us to By the support & we will be back up today. We purchase the software complete but they can still shut it down to blackmail you into paying more money.