Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
3.5 / 5
Value for Money
3.0 / 5
Customer Support
3.0 / 5
Functionality
3.0 / 5
Pros
"The product is Easy to use, easy to set up, it has modifier groups, and it has a good detailed daily reports"
"It is very easy to set up a customer in the system. It is also very easy to find them. I also like that when I pull up a customer I can see what they owe us with out having to search."
"I like that it collects information about our attendance and makes it really easy to run reports so that we can find out how many people visited a certain exhibit"
Cons
"The system works way too slow sometimes. Touch screen is not responsive enough. It has missing functions."
"Probably the fact that it costs money. I guess I can't get it free, but it sure doesn't hurt to wish!"
"-Not Supported on Android / iOS / Mac OS -Requires Intermediate windows knowledge for setup. -Does not have the best cloud integration."
Cash Register Express Reviews
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August 2018
Kyle from POS Nation
Company Size: 11-50 employees
Industry: Retail
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2018
Cash Register Express from a 20 Year Reseller
We've been selling this software (and many others) to cater to our retail clients and it is by far my favorite. If you have a retail business, and you don't want to ever question the capabilities of your POS software while also having the peace of mind that you're not over paying, pcAmerica's Cash Register Express (CRE) is everything you need. We offer a free buyers guide that will compare this software against many others, feel free to visit our website at any time so we can give you a tour!
Pros
-Easy to Use -Feature for Everything -Best Value (Other companies charge more for same features) -Supports Multiple Stores -Supports MANY Payment Processors -Supports Excel Import -Supports Hardware from all Industries (Under the counter scanner scales (as seen in grocery stores), Coin Dispensers, Caller ID, etc.)
Cons
-Not Supported on Android / iOS / Mac OS -Requires Intermediate windows knowledge for setup. -Does not have the best cloud integration.
February 2017
Melissa from Heritage Payment Solutions
Company Size: 11-50 employees
Industry: Retail
Time Used: Less than 2 years
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
February 2017
Perfect for Liquor Stores
Pros
Cash register express has over 75 different reports that are available to view or print. This software is compatible with a large variety of credit card processors and equipment options to ensure compliant and secure processing. Great added feature such as card swipes for employee login, handheld scanner for efficient inventory management, scheduling features for your staff and plenty other funtions that will help reduce labor hours spent on payroll, consolidation and employee hours.
Cons
Cash register express has amazing functionality, but that can come at a high price. This is a PC based software solution, so depending on the size of your business or the number of pos stations needed, the initial cost may be significant. Some features such as 24/7 customer support and customized reports come at an extra charge as well. Since this software is so detailed, some functions such as inventory can become cumbersome and involve significant time to setup.
February 2017
Peter from The High Country Market
Company Size: 2-10 employees
Industry: Supermarkets
Time Used: More than 2 years
Ease-of-use
3.0
Value for money
2.0
Customer support
2.0
Functionality
3.0
February 2017
Upgrades and
After conducting a lot of research, we decided to go with PC America Cash Register Express (CRE) when we opened our small grocery store in 2013. Set-up was easy the tech-support folks from POS Nation. We ran with a server, 2 touch screens, card swipe and pin pads, one scale, thermal printers, USB and Bluetooth scanners, and a customer display pole. Everything was fine for the first 2 years until we started getting software upgrades. We were advised to upgrade our pin-pad to the new standards. Waited until the end of the tourist season to upgrade, and then things went to hell in a hand-basket. Credit cards would not work... EBT cards failed... and our Loyalty Program has been dead for nearly 6 months with no fix in sight. I'm not sure what happened with PCA after they were acquired by Heartland, but it has been one disaster after another. Our Purchase Order screen was jacked-up for months on end. Eaches and Cases did not compute correctly. They supposedly fixed that with the last upgrade, but now our margins are screwed-up. I have no way of accurately knowing what our margin is now because our "cost averaging" is incorrect. Of course, this affects profit reports, tax reports, and the list goes on and on. This is typical PC software. It functions with many bugs and is NOT very intuitive. There is no rhyme or reason to the menus, and burrowing down just leads to dead-ends.
Pros
The software is stable in the sense that it has only crashed 2 - 3 times over the course of 4 years.
Cons
See above... Menus are NOT user-friendly. Upgrades are obviously NOT tested. Incompatible with many peripherals, and they try to force you into their hardware, which in turn forces you to their payment processor. Tech support is lacking since I purchased from a hardware provider, and PCA forces me to go through the middle-man.
October 2019
Deborah from Regina Farms
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
October 2019
Program and billing
I have learned to work with the little hiccups that I have come across using the program.
Pros
It is very easy to set up a customer in the system. It is also very easy to find them. I also like that when I pull up a customer I can see what they owe us with out having to search.
Cons
I do no like the fact that when I apply a payment to a customers account, I am unable to print a second receipt. This has caused some problems. Would love to be able to cancel the payment, which you can't do. You must refund it, which can cause problems with the accounting end.

Response from POS Nation
Replied October 2019
Thank you for the review, Deborah! We're happy that you're comfortable working with the system.
September 2018
Brenda from Ms.
Company Size: 2-10 employees
Industry: Museums and Institutions
Time Used: Less than 2 years
Review Source
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
September 2018
Administrative Assistant
It is better than what we had, it has it's pro's and con's but all in all, it is a great addition to our Museum Store and Admissions.
Pros
I like that it collects information about our attendance and makes it really easy to run reports so that we can find out how many people visited a certain exhibit
Cons
We could not get a report that tells us how many visitors from different states and countries. It would really be nice to have something like that to refer to.
March 2017
Michael from Marshalls Creek Plumbing Supplies
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 12 months
Ease-of-use
2.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
March 2017
Complete wast of time & money.
I am the manager of Marshalls Creek Plumbing Supplies in Pa and we 1st purchased Cash Register Express from a PC America sales back in 2012. With this purchase were spec that inventory would be able to support scanners. Pc America sold use a Honeywell scanner and then after several months they (PC America) could not get it to work with their program. Several other problem came up and then we got a lawyer only to find out the salesman was and (ISO agent) not and employee of PC America. PC America told us that we were not the original owner as the product was sold trough a contractor (ISO agent). We abandoned the product & mothballed the equipment. It gets better! FASTFORWARD TO 2016 A Heartland salesman came for our credit processing business and through the conversation he told us that they now own PC America. After going over some of the above he said that if we want to get it up and running he would make it happen. Well we figured that we have the stuff we might as well try it. So we got it running and have a large part of the inventory installed ( no scanner though) and the owner went on vacation for a few months. I got the notice that the yearly service/tech support payment was due, we were not using the system for sales. I contacted the owner and he said that as long as we can keep installing the inventory keep going and he will make the payment when he gets back. We got the 2nd notice that payment was due and (guess what) the system will not boot up now. No error code it just will not start. I called PC America and they said it was just a coincidence (it happens he said) we don’t turn off your system because of nonpayment for support. However if you pay us the fee you will be up and running today. I contacted a IT guy we use and he said that he knows that PC America uses a time bomb in their program and if no contact with home base by a set date it shuts down. So much for ownership. Don’t deal with this company!
Pros
It seem to be easy to load in our inventory through Excel. The stations communicate with the main station very well.
Cons
No support, repeat no support. We were just loading in our inventory no sales yet. Support payment came due while owner on vacation & upon the email for the 2nd notice they system will not boot up. No error code it just will not start. PC America told us to By the support & we will be back up today. We purchase the software complete but they can still shut it down to blackmail you into paying more money.
June 2016
Joe from Bottom Shelf Liquor
Industry: Wine and Spirits
Time Used: Less than 2 years
Ease-of-use
2.5
Customer support
1.0
Functionality
3.5
June 2016
Product is ok but lord help you if you need support
Pros
Software has nice features for a liquor store like age verification via scanning of drivers license. Nice granular permissions to enable you to give access to only what you want to to your team. Inventory controls are great.
Cons
Support!!!! Anytime you have an issue you end up on a call to a support desk in India. I do not have a problem with support desk being in India but the techs that you get are horrible. They are consistently speaking over you and instead of helping just want to prove you are an idiot in there eyes. They insist on the system and all users need to have administrator rights which is not secure. I fell like I have to fight to get anything fixed and leave the call felling frustrated and ready to give up and move to another vendor.
December 2017
Sam from Renard's Cheese
Company Size: 51-200 employees
Industry: Wholesale
Time Used: More than 2 years
Review Source
Ease-of-use
3.0
Value for money
3.0
Customer support
2.0
Functionality
3.0
December 2017
POS software review
Pros
Fairly easy and intuitive for our front line staff to use and understand. We have had the CRE for a few years now and meets most of our needs.
Cons
With the Pro version, we were not able to have both of our locations communicate with each other. We are hopeful an upgrade to Enterprise will make a difference.
December 2017
John from Musten & Crutchfield
Company Size: 11-50 employees
Industry: Supermarkets
Time Used: Less than 2 years
Review Source
Ease-of-use
3.0
Value for money
1.0
Customer support
1.0
Functionality
2.0
December 2017
Worst POS on the Market
If you decide to purchase this software, you are in for long hours on hold with customer support and so many issues that you will wish you had never heard of PCAmerica.
Pros
GUI is nice and seems easy to use. Large buttons make it easy for employees to see and navigate the software.
Cons
Where to start... Quickbooks integration is a joke. You have to be in itemized transactions for the POS to adjust inventory. That means that EVERY single sale is entered into QB individually instead of entered as one line item for the day and inventory adjusted in bulk. I know they could do it because the end of day report has the inventory grouped together. If you use the handheld device for purchase orders, you will have to run the QB export multiple times in order to make the PO go over to QB. We use the vendor payout function, but when it pushes to QB, it enters the paid out as a check and not cash that was selected at the time of the payout. These are but a few, trust me, there are TONS more issues with the software. Support doesn't seem to know how the software works and tells you that that is how it works and there is nothing they can do about it.
April 2017
Christine from Northern Pines Greenery, Inc.
Company Size: 2-10 employees
Industry: Building Materials
Time Used: More than 2 years
Ease-of-use
5.0
Value for money
5.0
Customer support
3.0
Functionality
3.0
April 2017
A good starter POS system for beginners
Pros
Very Easy to use Most Transactions work seamlessly Good system for those just starting out with a POS system
Cons
Not able to customize statements for accounts Sometimes puts weird numbers in the end of the day reports Does not warn you to open shift if you pull up an on hold
February 2017
Tilku from Jojo's Fish and Chips
Company Size: 11-50 employees
Industry: Restaurants
Time Used: More than 2 years
Ease-of-use
4.0
Value for money
4.0
Customer support
1.0
Functionality
4.0
February 2017
Restaurant ProExpress
Pros
The product is Easy to use, easy to set up, it has modifier groups, and it has a good detailed daily reports
Cons
Limited settings options such as printer setup, limited reporting, can't work if main PC is down, and poor customer service
August 2018
Nikki from Shag
Company Size: 51-200 employees
Industry: Retail
Time Used: More than 2 years
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
August 2018
Made my life easier today
Pros
Easy to use and found it really easy to teach the basics to all our new employees. Everything is well organized and readily available with a click of a button. The tutorials online are a huge help on how to use and customer service is the best.
Cons
I don't have anything bad to say, most of our problems are user mistakes. If we do have a problem we call our tech support and they help.
August 2017
John from HS Global Inc.
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 2 years
Review Source
Ease-of-use
3.0
Value for money
2.0
Customer support
1.0
Functionality
1.0
August 2017
PC America - Great for 1 location and if you're on a budget
We moved on to Retail pro V9 after we opened our second store. Although we considered Counterpoint and Retail Edge as well.
Pros
Cheap Software and easy to use for someone not super techy. Good for a 1 location store that doesn't plan on expansion. Integrated well with Nitrosell. Nitrosell's back end made this lame software a bit more robust.
Cons
Software Database is basic, there is very low functionality with the software (you'll understand if you spend a couple months researching POS Software), and software is not expandable past 1 location even though they sell it like it is.
March 2018
Holly from JD Bay, LLC
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Time Used: Less than 12 months
Review Source
Ease-of-use
2.0
Value for money
1.0
Functionality
1.0
March 2018
Would not recommend!
We have had this program for 7 months. I do not even know where to start. Call support and they can't help you with the program you PAID for, you will be referred to a field tech to come out and charge you more for help. Endless excuse for money pit. Basically you will never be without a form of cost. You get a quick crash course and might as well spend your time training yourself online. If I wanted to be a support tech I would go to school for it! 1 week left and this program will be gone from my business!
Pros
The only part of this soft ware I like is the back end reporting portion allowing for quick break downs.
Cons
From a crash course in training, inaccurate inventory, making returns, correct size labels printing, the list goes on!
February 2017
Serwa from Xclusive2Wear
Company Size: 2-10 employees
Industry: Apparel & Fashion
Time Used: Less than 12 months
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
February 2017
Great Product!!
After months of using this software, I am more satisfied. It is a breeze to use and the manual is easy to follow. I enjoy the Youtube videos as well. I would definitely recommend this software program.
December 2018
abdullah from Retail
Company Size: 51-200 employees
Industry: Retail
Time Used: More than 2 years
Review Source
Ease-of-use
1.0
Functionality
1.0
December 2018
Bad customer service they dont know nothing about the system
bad software bad customer service bad treatment
Pros
we dont like the soware at all really bad software also get freeze most of the time also card reder fall most of the time
Cons
the don't answer you fast when you need help i dont recomnet them at all somtime dont ring the item correct
July 2017
Dawn from Southern Spirits & More
Company Size: 2-10 employees
Industry: Wine and Spirits
Time Used: More than 2 years
Ease-of-use
3.0
Functionality
2.0
July 2017
Pretty good
Pros
This is my first software so I don't know any others. Overall it seems to work well and easy to use.
Cons
The only training you get is when you call them, the booklet that came with it does not meet my needs
June 2017
Roberto from FUSCA Distributions
Company Size: 11-50 employees
Industry: Restaurants
Ease-of-use
3.0
Value for money
2.0
Functionality
3.0
June 2017
Decent POS
Pros
Decent POS for beginers. Easey to use. Simple and straight forward, not too much clutter. Goog for firsy time users of POS systems
Cons
No good product support at all. Not at all....... Limited additional functions, like printing and custumized reports
June 2014
Jason from So So Stop
Industry: Retail
Time Used: Free Trial
Ease-of-use
4.0
Customer support
5.0
Functionality
5.0
June 2014
We bought 3 POS stations from these guys!
Pros
Electronic Business Solutions were and still are extremely helpful when there is a problem or a question. Even after hours, they have folks there for support 24 hours a day/7 days a week. That goes a long way!
Cons
Probably the fact that it costs money. I guess I can't get it free, but it sure doesn't hurt to wish!
July 2014
Paul from The Smoke Shop II
Industry: Retail
Time Used: Free Trial
Ease-of-use
4.5
Customer support
4.5
Functionality
5.0
July 2014
It's worth the price. I would suggest it to any business owner!
Pros
My account manager has been with me since day one. If I have a quick question, he is there. I may have to leave a voicemail; however, most of the time, I get a call back within minutes. Email is practically instant messaging.
Cons
The software is loaded with features, which makes it harder to navigate; however, you do get use to it after a few weeks.
June 2017
Megan from FC Medina's Inc.
Company Size: 11-50 employees
Industry: Restaurants
Time Used: More than 2 years
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
June 2017
PC America Has Lost It's Touch
I would never buy it again. I was a customer for 11 years. Very disappointed.
Pros
The cost used to be a pro. We just spent on an upgrade that did not fix any of our software problems.
Cons
PC America purposely makes you buy tech support for things that could easily be fixed by the user. You have to pay tech support to unlock a table for example.
July 2016
Catherine from Cafe Eclectic
Industry: Restaurants
Time Used: More than 2 years
Ease-of-use
1.5
Value for money
1.5
Customer support
1.0
Functionality
1.5
July 2016
Terrible Customer Service! Beware!
Pros
Used for 8 years...... Have been told it is not the worst system...
Cons
Customer service!! Service representatives in India on weekends and at night. TERRIBLE!!!
September 2016
Roberta from Belle's Argyle Grocery
Industry: Supermarkets
Time Used: Less than 12 months
Ease-of-use
4.0
Value for money
3.5
Customer support
3.0
Functionality
4.0
September 2016
Cash register exlpress
Pros
Logical to learn and use. Easy product setup and reporting features
Cons
Editing payroll hours is illogical and cumbersome.
November 2016
Chris from Sunset meadow Vineyards
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 6 months
Ease-of-use
4.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
November 2016
Decent but needs more flexibility
Overall system works well. Needs to allow more customization. Could be a little more user friendly on back of house.
December 2014
Tammy from Pockets Gas Stations
Industry: Retail
Time Used: Free Trial
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
December 2014
Thank you guys!
Pros
They have great customer service!
Cons
The pricing is what I like the least! However, nothing is free these days! I feel as the pricing was fair compared to the quality vs competitors.
December 2014
Ashley from Macy's
Industry: Apparel & Fashion
Time Used: Free Trial
Ease-of-use
4.0
Customer support
3.5
Functionality
4.5
December 2014
Review of the product
Pros
I like how easy it is to use and train others to use it. The UI is extremely user-friendly.
Cons
Sometimes it can shut down randomly or we have to reboot if the LAN jams up.
May 2017
Fuat from Abi's Diner
Company Size: 11-50 employees
Industry: Restaurants
Time Used: Less than 6 months
Ease-of-use
3.0
Functionality
3.0
May 2017
Slow but gets the job done.
Pros
It is a reliable system. In the 3 months i been using it, it has never crashed. It has some nice features.
Cons
The system works way too slow sometimes. Touch screen is not responsive enough. It has missing functions.
December 2014
Shannon from The Article Market
Industry: Retail
Time Used: Free Trial
Ease-of-use
5.0
Customer support
5.0
Functionality
5.0
December 2014
moneymaker
Pros
I like the quality, value, brand, and guarantee. It's excellent, fast, simple, and easy to use.
Cons
There's nothing I don't like about it.
July 2014
Cheryl from Hibby's Sports Grille
Industry: Restaurants
Time Used: Free Trial
Ease-of-use
2.0
Customer support
1.0
Functionality
1.0
July 2014
No Tech Support
Pros
It's easy to use when it is working.
Cons
Their tech support is based out of India and is terrible.