Functionality, and improved workflow, reporting and tracking.

Almost everything! Any data that I need to report out is available and can be customized in a usable format. Pioneer's processes and workflows have decreased our processing times and added the accountability of always knowing where a prescription is at in the workflow. The checking process, the interfaces, and the functionality is top of the line and continually improving. Pioneer offers many features that help us compete with the chains (provider lookup, insurance lookup, driver's license scanning, data submission to immunization registries, sync fill, loyalty plans, etc.). Additionally, they continually add new features or make changes to improve the system. The customer support is amazing! I have not had any issue that couldn't be resolved. Either a solution was already available, or a solution was developed to meet the need. I have never received this kind of responsiveness from any other software vendor. It feels like a partnership.

I would like to see more detailed training on new functionality. I am always made aware of new features, but sometimes struggle to completely understand all of the steps needed to implement the new features--without calling in to the support line.

Anytime you change the initial days are not easy.....as was the case when we changed our pharmacy software from QS1 to Pioneer. It was not easy....but when is change easy???? IT NEVER IS!!! The main thing is 7 months later I am so happy I made the change. There are a lot of reasons why I like Pioneer better now after scratching the surface of it. The reporting features are way easier to use and the I-pad delivery pad for signatures is awesome. At our check station on rx's it lets you know if you have a ndc issue and one click later it reverses the claim puts the rx under the correct ndc that you are now using and prints a new label in a matter of 5 seconds....impressive! The general filling functions are easy to use just hard to change your ways when you are used to looking at a rx a little differently in qs1. Pioneer allows you to create facilities and attach people to them in easy fashion and does a great job of tracking those people in and out with dates and up to actual times of discharge time if you want to go to that point. At the end of the day and you have 5 rx's going to 5 different people at the same facility,..... all you do is print a one page report that charges the rx's to those 5 separate accounts all at the same time and places a delivery signature on those rx's when it is brought back and scanned in. BUT #1 TO ME IS THEIR CUSTOMER SERVICE.......we actually have just one main person we all call here at the pharmacy at Pioneer and she know our store very well and the people working in it and she also know "Holcomb Pharmacy" ....she knows we have 3 Nursing homes, 1 blister pack facility, and the way our pharmacy operates. Therefore when you call your assigned a contact person that person already has a great idea of how they need to help you, and help they do. I can't say enough about their customer service, it is the difference maker when it comes down to it. All systems can do the general functions of filling rx's but its all those little things that each independent pharmacy is that makes running a pharmacy a challenge. Pioneer takes the time to work one on one with you to make your life easier. I am very satisfied and happy with the change. Last week I asked my primary data entry person and my primary pharmacist what they thought after 7 months and both of them replied that they "would not want to go back." GREAT SYSTEM AND GREAT PEOPLE BEHIND IT SUPPORTING YOU.AT PIONEER RX!!!

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Nour advised PioneerRx that the software which was represented to be simpler, was actually much more complex to use. Specifically, Nour advised PioneerRx of the following problems: There are too many statuses; many more than the essential will call, filling que, in-take que, rejection que and on order. 75% of the data entry screen is blank and all of the essential and a significant amount of non-essential information is shown in a small font on the other 25% of the screen. It is unorganized, not in the same format as the prescription is laid out. The data entry itself is more difficult than Supreme Royal Pharmacy Software which allows the user to browse with a tab button through a prescription. Nour was told PioneerRx integrates with PK Software, but it does not. Nour was told QR Code could be printed, but it cannot. Textphone notification must be manually turned on for each individual patient which is a significant amount of extra work collecting carrier date on each patient. Escripts do not auto-populate adding more work for the Pharmacy.

I love how intuitive the software is--I had no trouble becoming familiar with it. The features are what truly sets Pioneer apart from the rest. Patient profiles can contain a tremendous amount of information and notations that makes filling prescriptions both easier and quicker. Documentation is customizable from the broadest scope of a particular third party plan all the way down to individual fills of each prescription. Managing inventory is a breeze thanks to the abundance of reporting available. I can't imagine not using Pioneer.

Honestly, with the weekly updates from Pioneer, there is little room for improvement. They take customer input very seriously and are incredibly prompt in resolving issues or answering questions.

I like how easy it is to use and learn. Can quickly pick up where to find stuff the system does pretty much all I need to perform most tasks I want Pioneer to do. Also Pioneer's eligibility check is so easy and convenient. One of my favorite features. Also love Pioneer's delivery app on the Ipad. Easy to deliver medications and have a list in one place and have an ability to pay while on delivery.

It would be really nice to be able to submit an automatic text if there is a problem with a prescription, such as it needs a prior authorization. Also a text to show prescriptions are ready, along with the price of prescription would be a neat feature, so people aren't surprised when they get here for the total price.