Plate IQ Software

Find out more:

Find out more:

About Plate IQ

Plate IQ is an AP Automation platform which helps organizations with invoice management, billing, and data insights. Invoice management allows digitization of high volume complex invoices. Bill Pay allows for users to make unlimited transactions with only one flat rate cost per month. Users can pay vendors directly without needing to mail checks, and can schedule payments for whenever they wish. Its features make it a good fit for remote accounting teams. Insights provides spending analysis in order to identify new saving opportunities and use actionable reporting to control costs. ...
Close

Image 1 of 4

Headshot of Software Advice Advisor

Find the right Retail POS Systems for you.

What key features are most important to you in Retail POS Systems?

Plate IQ User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4

Functionality

3.5

Showing 1 - 5 of 15 reviews

Arthur

Company size: 11-50 employees

Industry: Accounting

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2020

Best AP platform in the F&B game

Pros

Ease of use. Beautiful interface. Great customer service

Cons

Want more data! Please create more tools like hot list and spend analyze

Sami

Company size: 2-10 employees

Industry: Food & Beverages

Time used: Less than 12 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

February 2017

Great software to manage invoice, cost recipes in real time and manage inventory from your phone

I was always looking for a way to go paperless. With Plate IQ I just take pics of my invoice then access all my spendings. They digitize invoice at a line item level so I am able to see how my items prices are fluctuating. After setting up my recipes I know how they are changing in pricing as well. My bookkeeper uses the platform to automatically export invoices to Quickbooks and therefore we save money on the data entry work that used to be done in the past. Last we can now count our inventory more often without having to update item prices in an excel sheet.

Pros

item prices update and automation to our accounting system

Cons

They are still working on POS integrations

Jeremy

Company size: 201-500 employees

Industry: Restaurants

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
2

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
2

Functionality

out of 5

December 2019

The Design Choices In Plate IQ Prevent It's Features From Becoming Worthwhile

In a word? Bad. Plate IQ is very much a bait and switch operation. They promised one thing and ever since we started they have given excuse after excuse about why they aren't responsible for living up to the promises they gave us initially. Plate IQ will commonly state that things are working as intended because they often are. The problem is that the basic design of Plate IQ prevents it's features from offering any real benefit. As an example: After about 6 months on the platform we attempted to use their reporting functions to investigate what products we had purchased the most of. We immediately took notice of the fact that the report data could not be exported in any way and we were unable to filter it to look at quantity purchased instead of total cost. We settled for manually transcribing the data out of Plate IQ item-by-item and then building a report in Excel that could be manipulated better. We did this for our top 10 vendors and found that we had to spend hours adjusting the vendor names in Plate IQ as our purchases were split to multiple vendors. Once that was done we then found that our top 20 items for each vendor generally only showed data for 10-15 items as the system was using so many item duplicates. All in all we spend as much time trying to fix Plate IQ's mistakes as we are saving with it's features.

Pros

That Plate IQ platform is able to handle multiple store locations as well as export to both QuickBooks and Chef Tec desktop software. The platform is also able to allow you to choose to map invoices using either items or directly to GL accounts as you wish.

Cons

Plate IQ has some powerful features, but numerous basic design elements prevent those features from truly being useful. They boast of a powerful OCR system, but the truth is that the system only looks at data on an invoice until it has identified something from a previously created list of items that matches close enough. Their reps have referred to this as the "essence of the item" to me. The basic mantra seems to be that close enough is good enough. The OCR will often use variations of vendor names for different invoices and while you can "merge" the vendors together so that they all show up together when searching, they will all individually require separate item categorization. This also means that their reporting function will often only display part of your purchase data as the system will have split your invoices over multiple vendors with slight variations to their address. The system is supposed to allow you to save categorization for each item, but for the last two months there has been a bug in place that allows the system to automatically create a categorization for brand new items. Other times items that are used regularly will lose their categorization, thus creating a situation where a user must keep reviewing each and every invoice for accuracy.

Reasons for choosing Plate IQ

xtraCHEF was unable to categorize invoices directly to GL accounts. This prevented us from using it in situations where costs were split among multiple store locations.

Reasons for switching to Plate IQ

We wanted to find an invoice processor that could export to both QuickBooks for our accounting and to Chef Tec for our kitchen recipe pricing.

Courtney

Company size: 51-200 employees

Industry: Accounting

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

December 2018

Plate IQ--great platform for restaurants to integrate with accounting software

Able to account for recipe costs and was able to move to a completely digital filing system for invoice, vendor bills, etc. Ability to monitor price fluctuations for items needed for restaurant to see is clients are getting the most for their money. Houses inventory information which eliminates the need to keep in another spreadsheet outside of the systems. Bookkeeping/Accounting team has the ability to export invoices directly into accounting software which eliminates manual entry and reduces the margin of error.

Pros

Runs real-time updates and automates wonderfully with accounting systems (Xero, QBO).

Cons

Point of sale integrations are limited.

Courtney

Company size: 201-500 employees

Industry: Restaurants

Time used: Less than 6 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
4

Functionality

out of 5

February 2021

Easy to Use

Plate IQ makes it easy to get your invoices to your bookeeper/accountant. There is no unnecessary scanning or sending through email. It's very organized and simple.

Pros

My favorite feature is that you literally upload a document and then you are done. There is no extra information you have to fill out about the invoice that you're scanning. With other softwares you still have to fill out a bunch of information like itemizing each thing.

Cons

My least favorite part is how long it takes to officially upload onto the site. It takes about 15 minutes to receive a confirmation email that the invoice was uploaded. I'm not really sure what is taking so long, or why. But this is not a huge deal.

Popular Plate IQ Comparisons