--- title: "POSIM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of POSIM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if POSIM is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/posim-evo-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Point of Sale Software](https://www.softwareadvice.com/retail/web-based-point-of-sale-software-comparison/) / [POSIM](https://www.softwareadvice.com/retail/posim-evo-profile/) / POSIM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/posim-evo-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/posim-evo-profile/alternatives/) # POSIM User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 50 ### Secondary ratings - Ease of use: 4.1/5 - Customer support: 4.2/5 - Value for money: 4/5 - Functionality: 4/5 ### Rating distribution - 5 stars: 24 reviews (48%) - 4 stars: 19 reviews (38%) - 3 stars: 7 reviews (14%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned cons - Lack of service and knowledge from POSIM - Lack of support and lack of development. ## POSIM customer reviews Showing reviews 1-25 of 50 (page 1). ### Scalable POS System for Mac OS - Overall rating: 5/5 - Reviewer: Duk-ki Y. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very satisfied, as POSIM has been very stable, and the tech support has been top notch with our support plan. We have purchased several seats (1 Desktop and 1 Mobile), and it's been very effective. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This was one of the first advanced POS system made for MacOS, and still is one of the best POS software systems around. Over the years, the system has added may features needed for the scalability of my operation, as our inventory needs have grown. #### Cons The fact that you have to pay for integration with online stores like Shopify, and the inability to delete item cards in bulk (in inventory clearing or donations). Since we stock items that are limited in nature, and the item cards are no longer needed after being dormant after 1 year, we need a solution that eliminates the clutter in the database. However, the system functions fine with all the historical date still on the database, and not archived away. --- ### POSIM Saves Lives - Overall rating: 5/5 - Reviewer: Samantha B. - Verified reviewer: Yes - Industry: Higher Education - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Ok, maybe it doesn't actually save lives, but pretty darn close! We used POSIM Diamond for DECADES, far longer than we should have. We finally needed to upgrade because we were stuck using old technology for our cash registers. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros *Reporting: This is VERY important to us. We need to be incredibly granular with reports, and POSIM has so many options for reporting. I'm always able to massage the data in whatever way I need. *Cost/Value: POSIM is incredibly inexpensive compared to competitors, even for high-end support and with a ton of registers and locations. At our university, our store, print shop, mail services, computer repair center, and chemistry department all use POSIM in one way or another. It's versatile! Support: Every time I've had to call support (which is more than I'd like to admit) they have either remoted into our computer and helped us directly or answered questions promptly. One time there was a MAJOR problem (I hadn't done an update when I was supposed to - my fault) and we had lost a bunch of data. It was technically backed up, but the technician actually restored the purchases, which made my life so much easier! It was right in the middle of a busy sale day, and they helped us so quickly. #### Cons A lot of our business has to weasel its way into a POSIM invoice. because the invoice fields are not editable or customizable, we have to use a field called "PO number" for an internal billing number and just accept that's what it is labeled as. We would love to be able to customize fields on customer cards and invoices but that is not available at this time. And really, this is a cosmetic problem, not a functional problem. #### Reasons for choosing POSIM Price, reporting capabilities and compatibility with our current system. --- ### Frustration - Overall rating: 3/5 - Reviewer: Patti H. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Frustrating #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Functionality: 2/5 #### Pros I'm not sure. It has been a very frustrating product. #### Cons I am frustrated that I can NOT back date to do a billing cycle or to make necessary adjustments to this program. I will miss my niece's wedding on August 31 of this year as I HAVE to stay home to do my billing ON the 31st! While I understand your need to control everything about this program, it is very frustrating that my business is open 7 days a week from 7am to 7pm and support is not always available if I get a code that I have to call for. It is too bad we cannot do some things without getting a code to call support. I really would like the opportunity to back date at times so I do NOT miss family events or even the need to be somewhere else on the end of the month, without having to get my billing done BEFORE midnight or it will print the wrong date and close the period wrong. #### Reasons for choosing POSIM ONLY because I could run it off-line. #### Reasons for switching to POSIM ONLY because the system no longer supported Dos based programs. --- ### Insights - Overall rating: 4/5 - Reviewer: Michael L. - Verified reviewer: Yes - Industry: Building Materials - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. With thousands of Sku's and a lot of customers to keep track of, reliable POS software is a must to run a business smoothly, efficiently, and profitably. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros We have been using this software in our LBMH business for 20+ years and have found it to be reliable, and the best choice for a business using the Mac platform. Once we got used to EVO we feel it is the best version so far. Very good search options, and customizable. Very good looking screens and easy on the eyes. Lots of good reporting features both standard and customizable. Overall a solid software system. We carry about 4,000 Sku's and EVO handles the inventory management easily. The PO Wizard is my favorite which saves me hours and hours of time and is very accurate. Customer service is aways willing to help if any problems do arise. We use POSIM on two sales registers and two management stations. #### Cons Need a signature pad for signed charge invoices to be attached directly to customer cards. End of the month statements, with signatures, should be able to be printed directly out of POSIM. This is a standard feature offered by most other software systems. Allow all fields on the Inventory card to be customized and a formula added. Allow invoices printed on 8x11 paper to print single line to save paper on the original and the customer copy. It already does the customer copy like that. #### Reasons for choosing POSIM We felt it was the best choice for a Mac based POS system 20+ years ago, and feel the same about it today. Please give us the basic improvements listed in the cons section to make it a great system for all small businesses including LBMH. --- ### Awesome Product, Amazing Customer Service - Overall rating: 5/5 - Reviewer: Chris S. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The experience with the company has been great. Customer support is prompt and well versed in how to get things going. They are also great on prioritizing issues so we are never left without a functioning means of doing business. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software let us do a lot without needing any separate plugins. We can track work orders of products dropped off by customers, have real-time inventory linked to our Shopify website, and link our customer database to Mailchimp. #### Cons There is not a whole lot that we are disappointed with, any problems we have are typically user error, or addressed in future updates after discussing concerns with technical support. #### Reasons for choosing POSIM The ability to input workorders, as we do a lot of repairs requires customer to drop products off for days at a time. --- ### A Good Option - Overall rating: 4/5 - Reviewer: David C. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For the most part we have had a very good experience with Posim, aside from some glitches in the system. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros It is very easy to use. I like the reporting features very much. #### Cons It tends to be very glitchy. We have to call quite often to get technical support to fix different glitches within the system. #### Reasons for choosing POSIM Pricing and familiarity with some of the features. #### Reasons for switching to POSIM It was extremely outdated and no longer supported. --- ### POSIM has lost it - Look elsewhere - Overall rating: 4/5 - Reviewer: Chris A. - Verified reviewer: Yes - Industry: Wine and Spirits - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2023 - Review source details: This review was submitted organically. No incentive was offered I have been using POSIM for 20+ years. I thought when we switched to their current version EVO, that is was very buggy, but for some years they seemed to have been developing updates and fixing issues and things were pretty smooth. In the last few years though, their customer support has disappeared and they don't seem to be upgrading anything. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros POSIM has some powerful advanced features. But I would say for Mac OS version it is overall kind of clunky. They never built a top dropdown menu bar (which their legacy version had), and their collapsable side menu makes it very click heavy to open menu items/new windows. They do not seem to be fixing any of the issues that need addressing with the software, particularly the Shopify Linker web API, and have left us wondering if they might be more interested in their payment processing side of the business. (Which they will tell you is another company, but it's really not, btw. And it's the only payment processor their software supports, obviously.)But the reason I am writing this review is to let anyone shopping around know that their customer service has become basically non-existent. They will not answer phone or emails for days or weeks at a time on multiple attempts, and if you do actually get ahold of someone, getting follow through on anything is just about impossible, unless your store is just straight up broken, then they seem to take you seriously.If I could rewind I would have moved POS systems when they cut integration support for web platforms to Shopify only. Do not recommend. #### Cons Lack of support and lack of development. --- ### Review of POSIM for mid sized independent retail store. - Overall rating: 5/5 - Reviewer: Hartland C. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is very powerful software that helps us manage our large database of items (38,000 plus at any one time and as many as 80,000 over the course of a year). The software challenges us to be a better managed store. The tech support is the best we have experienced of any software and service we use. With small problems they can help us immediately and the Team Viewer app built in to the software has been quick and flawless. Larger problems have taken a day or two but have not created a problem with operations. In 2-1/2 years we have only experienced one problem that stopped operations and it was resolved within about 2 hours. To be fair, some mistakes in our internal training had created a improper method of entry at the registers. The tech support team worked together to quickly work with us to prevent a future problem. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros POSIM is easy to install with off the shelf hardware and has modest requirements for processing power and storage. The options for timed promotions and offers are very flexible. Generally, the software is the best option we found because of it's price and available record keeping. We like the Macintosh platform and operating system it uses because ease of use and quick training are important in a retail environment. #### Cons Can be slow to respond at registers if the network is not fully optimized. Keeping data up to date is imperative and importing data, while not a fault of the software, is something we are constantly struggling with to improve. A users group for tips and tricks would be helpful as well as collaboration on data and workflows. #### Vendor response We are glad you are finding POSIM software a great solution for your business. If you continue to have network issues, I recommend reaching out to our support team as they might be able to assist you in making data migration more friendly. Thanks for your feedback and your business! Replied April 2019 --- ### Growing with Posim Evo - Overall rating: 4/5 - Reviewer: Bill B. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. All in all, I am pretty happy with POSIM Evo and try to submit improvement ideas and report bugs. I think like many companies, Posim doesn't seem like it spends enough time communicating and working with customers on a grass roots level. It feels like there is more of a gap there then should be. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I have been watching this product since its original versions were created. I always used Apple Computers in my operations and business and wanted to stick with that Hardware. As our retail division grew, we needed a POS system that would run on Apple Computers. The Original version of the core software was no longer supported and I didn't what to tie my business to something outdated and poorly supported. I waited years to see what was going to be the outcome of your software. I was excited when I heard that it was bought by younger, more dynamic owners and that they were working on a major rewrite of the whole system in Java and MYSQL. When this new version EVO was available, I pulled the trigger and purchased POSIM EVO. #### Cons 7 or 8 years ago it was new and had a lot of bugs. The core features where there from the original POS version, so it was a functional POS, but there was a lot of improvements and fixes that needed to take place to make it a stellar POS System. Most of that has been done over the years, though it took way too long to get a lot of things fixed and running smoothly. It was often like owning a Beta Version at a Alpha price. #### Reasons for choosing POSIM See above --- ### Wonderful Software! - Overall rating: 5/5 - Reviewer: Steven S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We are still very new, but our experience has been very positive! Again, your CS is off the charts wonderful, which is so very important when learning a new system. Everyone is kind and patient. We have had an amazing experience with Posim, and actually showed it off to an Alpaca/retail location here in Kansas, we loved it so much! We would definitely recommend Posim to anyone, and would be happy to do a written endorsement if you should ever need it, or be a phone contact. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This software, after some initial training, is very user friendly, and very complete. We went with the PRO package with an extra seat, and were very impressed from the outset. The Customer Service was wonderful, easy to understand, and very prompt. We love the system because it is very intuitive. We are thrilled, not only that we selected Posim, but are very happy with the number of reports that can be generated, and the ease of operation. We feel that time is money, and we save a lot of both by utilizing this software. We cannot say enough regarding how happy happy we are! #### Cons That is virtually an impossible question to answer! We have utilized many webinars for support, and have called the support line many times to get questions answered. Honestly, my wife (co-owner) and I have found literally nothing we dislike about this system. #### Reasons for choosing POSIM Not applicable, as Posim was our first and only consideration, we were that impressed! --- ### Jim Mitnick - AEC Online Store - Overall rating: 4/5 - Reviewer: Jim M. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 2/5 #### Pros Allows us to easily push products into Magento #### Cons We have been talking with POSIM for over a year to update your software so the fields that import into Magento are correct. We have provided feedback and heard nothing back. This is a big negative and should be fixed. #### Vendor response We appreciate your feedback and want to ensure any integration we support is optimized to offer a seamless connection between POSIM and any third party. We have been working with Magento for decades and know all too well the complexities this integration presents. We are going to have someone reach out to you to resolve your field mapping issue. Thanks for the review and taking the time to let us know your thoughts. Replied April 2019 --- ### POSIM Reveiw - Overall rating: 5/5 - Reviewer: Tina M. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We went from a no point of sale system to POSIM and it has done wonders for our business. It has actually cut back our spending and the accounting part has cut back my expenses with my books. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The software is so easy to use. Even our computer challenged employees have been able to learn the program without too much frustration and the support from POSIM is great. #### Cons The most frustrating thing for us has not really been POSIM's fault, when microsoft does an update we will have issues with the printers but that is not POSIM's fault. However they are always there to help when you need them. #### Reasons for choosing POSIM POSIM was introduced in our industry, Like Sew being the competition, other dealers were having issues with Like Sew which was a less expensive program and proved to be just that, less expensive. You get what you pay for. --- ### Gave Up - Overall rating: 4/5 - Reviewer: MARY M. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used other for less than 6 months - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It took two month to set up before we went live in September, and stopped using the end of October when we noticed prices becoming erratic causing over charges to customers when we never changed the prices once the items were entered. I had an inventory packaged for 30 years and wanted to update, I did go back to what I had after spending over $5000. between the software, support, and a new computer as your software needed a newer operating system - I am a MAC user. I was going to purchase a new printer when I just scrapped the whole thing. I am going to update the software before my support expires, and hope to try again when our business gets slow. I hope a newer software version will serve our needs better than the one that we originally purchased. I also did not like having to remote access as our program could be taken home and reinstalled with ease and no issues. I did not like the server based program, but might need to change my views if I can get everything working properly. Your support was great, but I did not have to time to spend an hour every time something was wrong and your support staff had to remote to fix the issue. The laser labels printer labels made the writing so small it was hard for customers to read even after we adjusted many times. I think these are a few areas that you might want to look at - an item sold report using smaller type so it would not print so many pages, a better label set up, and possibly an easier way to enter inventory #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros I had liked how there was pick list which made it easier to pull orders #### Cons It was difficult to price price labels on a laser printer, Items sold reports were exceptionally long giving 3 items per page which was a waste of paper, took forever to enter sales, always had to post a purchase order prior to receiving a product which took long, --- ### POSIM - Overall rating: 5/5 - Reviewer: Stephanie B. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. it has been very good #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros We like the searchability and the ability to track inventory #### Cons that I cant pull up a circle graph or a graph type of report, I am a visual person and I think I would really like that kind of a report #### Reasons for switching to POSIM we can enter and track way more details with posim --- ### It's ok. - Overall rating: 3/5 - Reviewer: Debbie C. - Verified reviewer: Yes - Industry: Museums and Institutions - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Functionality: 3/5 #### Pros Once you get used to it, it is easy to use and easy to navigate. Somewhat user friendly for those familiar with POS systems. #### Cons Takes some time to be understand where to find information. A challenge to train individuals who are not POS savvy. --- ### Good reporting - Overall rating: 4/5 - Reviewer: Tod W. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Configurable reports. Boolean search. Nice customer list management. #### Cons Laborious updating prices Confusing inventory count input. --- ### POSIM is great software - Overall rating: 5/5 - Reviewer: Chris C. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. This is my first POS system and I like that I can control my inventory. I now have a better handle on where I am financially, and what I need to work on. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that I can control my inventory and print reports that are important to me. #### Cons I wish there was a more detailed owners manual. --- ### Tons of Features - Overall rating: 5/5 - Reviewer: Katie M. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I've used POSIM for over 8 years now. It's easy to train on, easy to teach on. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros POSIM makes it easy to track and keep up with inventory, easy reports to run, and literally keeps almost all of my information easily accessible on one place. #### Cons POSIM isn't cheap to buy, and then to have any additional features, it's extremely costly. When only using a fraction of what it can do, it makes it that much harder as a small business to pay for things you need it to do, but that don't come with the package. The add-ons are a bit much considering what we already pay for POSIM, like integrated emails for example. #### Vendor response It's great to hear that POSIM keeps the reports and data you need right at your fingertips. Regarding pricing, we fall pretty much in the middle of the road when it comes to POS systems. While there are additional costs for some features that require integration, we will continue to strive for good value for all of our clients, no matter what features they need or what size company they are. Thank you for the review and for your business! Replied April 2019 --- ### POSIM Review - Overall rating: 4/5 - Reviewer: Connie H. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The thing that negatively impacts us the most is the preferred vendor credit card processing. We feel we are held hostage and are not receiving the most competitive processing fees. There are additional fees for using a non preferred vendor which makes it cost prohibitive. I feel this is ethically wrong. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros POSIM has the most important functionality that we need which is allowing for a database for multiple sales tax percentages based on location. #### Cons This software is easy for long term users. Our summer staff has a harder time with it. #### Vendor response While we are glad you are finding our software solution useful, we do want to address your concerns around credit card processing. We do have a preferred vendor that is owned by our parent company. When you use our processing solution, we waive the gateway fees and provide end-to-end support using an experienced client solutions team. We will reach out to you to review your account and discuss some ways to lower your network fees. Thank you for your comments; we want all our clients to feel comfortable with their purchases and fully understand the rates and fees that may be associated. Replied April 2019 --- ### First POSIM PC User - Overall rating: 4/5 - Reviewer: Lynn F. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. POSIM keeps getting easier to use with each update. The POSIM staff is fantastic. They are on the ball & get back to us with answers. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Our store was the first PC POSIM user. The software is pretty much user friendly. When we first started using this system 20+ years ago I felt like this was much harder & more complicated to use. With each update POSIM is very easy to use & offers many more features. They are always coming up with better & easier ways to help us. The POSIM staff also helps explain how to do things if you have a problem & a yearly contract. The yearly contract has been a lift saver for us, especially on weekends when no one is in the office. There is always someone on call that gets back to us within 30 minutes. #### Cons When we first started with POSIM, getting our complete inventory in was a nightmare. Our salesperson didn't realize how much inventory & how many skews we had. Now there is a much easier way. --- ### Will be looking into other POS options - Overall rating: 3/5 - Reviewer: Casey M. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered Lack of service and knowledge from POSIM #### Ratings breakdown - Ease of use: 4/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Not sure; very dissatisfied at moment. #### Cons Took a week to get a help response back --- ### Multi-Site Limitations - Overall rating: 4/5 - Reviewer: Dean S. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Support is great and product is powerful but when it comes to multi-site the company does not seem committed to making a functional product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros The software is versatile and customizes easily for reports and data in a single location format. However, when in use for multiple sites the software does not provide adequate information in a usable format. #### Cons I am having to use TeamViewer in order to do work at multiple locations. This is not conducive to creating an efficient product management environment. In addition, reports for multiple locations are not functional on any real-time level. Cloud reporting is so slow you might as well have staff at various locations do counts of sales and inventory and fax them to our main office. #### Reasons for choosing POSIM The version of POSIM multisite that was available at the time was robust. #### Reasons for switching to POSIM Use of the Mac platform and the capabilities offered in previous iterations of POSIM. --- ### Great support, good program and sensible updates - Overall rating: 5/5 - Reviewer: June H. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We purchased the business 10 years ago, with this program up and running. It has been relatively easy to train new hires and the preset reports are very handy. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Support is top notch and the program is adaptable to a variety of business setups. We are a hardware/general merchandise store that has used POSIM for over 20 years. This keeps track of our variety of inventory, regardless of the manner in which we sell it, ie. per foot, per each, or even a bundle of items. We rely upon the AR portion as we offer in-house accounts, so the reports are very important to us. #### Cons Glitches! But, who doesn't? :) Until a program is heavily used, the bugs and glitches don't appear, until the most inconvenient time. Here's where the support staff really comes into play. It would be nice if you could "park in the background" the portions of the program that aren't in daily use. --- ### Posim Software Works Great for Retailers - Overall rating: 5/5 - Reviewer: Shana F. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. The only part of Posim that I have not been happy with is the customer service! Once we were open and using the software we had a few learning glitches here and there. When I called customer service for help they were busy every time, so I have to wait for a callback. Some callbacks took an hour or more. When you are with customers and trying to sell products that is unacceptable!!!!!!! If I would tell someone about this software, I would also explain that!!! Posim must need more people in customer service!!!! Hire more people!!!!! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 5/5 #### Pros I loved working with the people that actually helped set up the software and trained us in the use of the software before opening our retail business. This group of tech people was great and very helpful! We learned it pretty quickly and I feel like it the software encompasses a lot! We can do our retail side of things but also take care of things for taxes and so on the other side of retail as well. There is a lot this software can do. #### Cons I still have some trouble figuring out how to print reports I want. For example, I have a lot of books in the system. For restocking, I would like to print out a list of the books in the store so that I can see what has sold to restock. I seem to have trouble getting to the same point every time. It also prints so much with it I don't want. This is probably more me than the software. I just need more training in this area. --- ### Functional and Easy to Customize! - Overall rating: 4/5 - Reviewer: Ann M. - Verified reviewer: Yes - Industry: Textiles - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros I appreciate the functionality and that it has so many options that you can customize for your individual needs. Our customers truly appreciate the rewards program that this software offers for us to keep track of each customers spending. #### Cons Although it may take a while for a tech to contact you back when you call, they are very knowledgeable and always helpful when you have any problems or issues arise. #### Vendor response Thanks for the feedback. We love that you are using our reports to track customer spending and tying that back into your loyalty programs. Well done! As far as call-back times, we strive to return calls as quickly as possible and we do prioritize emergency issues that are impacting business flow. In addition, it is good to know you are getting knowledgable and helpful support. We will do a bit of analysis on our call-back times and see what we can do to keep response times to a minimum. Thank you for your business! Replied April 2019 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/posim-evo-profile/reviews/?page=2) --- POSIM Reviews, Pros and Cons - 2026 Software Advice