Very satisfied, as POSIM has been very stable, and the tech support has been top notch with our support plan. We have purchased several seats (1 Desktop and 1 Mobile), and it's been very effective.

This was one of the first advanced POS system made for MacOS, and still is one of the best POS software systems around. Over the years, the system has added may features needed for the scalability of my operation, as our inventory needs have grown.

The fact that you have to pay for integration with online stores like Shopify, and the inability to delete item cards in bulk (in inventory clearing or donations). Since we stock items that are limited in nature, and the item cards are no longer needed after being dormant after 1 year, we need a solution that eliminates the clutter in the database. However, the system functions fine with all the historical date still on the database, and not archived away.

Ok, maybe it doesn't actually save lives, but pretty darn close! We used POSIM Diamond for DECADES, far longer than we should have. We finally needed to upgrade because we were stuck using old technology for our cash registers.

*Reporting: This is VERY important to us. We need to be incredibly granular with reports, and POSIM has so many options for reporting. I'm always able to massage the data in whatever way I need. *Cost/Value: POSIM is incredibly inexpensive compared to competitors, even for high-end support and with a ton of registers and locations. At our university, our store, print shop, mail services, computer repair center, and chemistry department all use POSIM in one way or another. It's versatile! Support: Every time I've had to call support (which is more than I'd like to admit) they have either remoted into our computer and helped us directly or answered questions promptly. One time there was a MAJOR problem (I hadn't done an update when I was supposed to - my fault) and we had lost a bunch of data. It was technically backed up, but the technician actually restored the purchases, which made my life so much easier! It was right in the middle of a busy sale day, and they helped us so quickly.

A lot of our business has to weasel its way into a POSIM invoice. because the invoice fields are not editable or customizable, we have to use a field called "PO number" for an internal billing number and just accept that's what it is labeled as. We would love to be able to customize fields on customer cards and invoices but that is not available at this time. And really, this is a cosmetic problem, not a functional problem.

Frustrating

I'm not sure. It has been a very frustrating product.

I am frustrated that I can NOT back date to do a billing cycle or to make necessary adjustments to this program. I will miss my niece's wedding on August 31 of this year as I HAVE to stay home to do my billing ON the 31st! While I understand your need to control everything about this program, it is very frustrating that my business is open 7 days a week from 7am to 7pm and support is not always available if I get a code that I have to call for. It is too bad we cannot do some things without getting a code to call support. I really would like the opportunity to back date at times so I do NOT miss family events or even the need to be somewhere else on the end of the month, without having to get my billing done BEFORE midnight or it will print the wrong date and close the period wrong.

With thousands of Sku's and a lot of customers to keep track of, reliable POS software is a must to run a business smoothly, efficiently, and profitably.

We have been using this software in our LBMH business for 20+ years and have found it to be reliable, and the best choice for a business using the Mac platform. Once we got used to EVO we feel it is the best version so far. Very good search options, and customizable. Very good looking screens and easy on the eyes. Lots of good reporting features both standard and customizable. Overall a solid software system. We carry about 4,000 Sku's and EVO handles the inventory management easily. The PO Wizard is my favorite which saves me hours and hours of time and is very accurate. Customer service is aways willing to help if any problems do arise. We use POSIM on two sales registers and two management stations.

Need a signature pad for signed charge invoices to be attached directly to customer cards. End of the month statements, with signatures, should be able to be printed directly out of POSIM. This is a standard feature offered by most other software systems. Allow all fields on the Inventory card to be customized and a formula added. Allow invoices printed on 8x11 paper to print single line to save paper on the original and the customer copy. It already does the customer copy like that.

For the most part we have had a very good experience with Posim, aside from some glitches in the system.

It is very easy to use. I like the reporting features very much.

It tends to be very glitchy. We have to call quite often to get technical support to fix different glitches within the system.

The experience with the company has been great. Customer support is prompt and well versed in how to get things going. They are also great on prioritizing issues so we are never left without a functioning means of doing business.

This software let us do a lot without needing any separate plugins. We can track work orders of products dropped off by customers, have real-time inventory linked to our Shopify website, and link our customer database to Mailchimp.

There is not a whole lot that we are disappointed with, any problems we have are typically user error, or addressed in future updates after discussing concerns with technical support.

Satisfied. I wish tech support did not take 1/2 day to get back.

It is a roll-a-dex setup. Mentally it works. The reports are the power of POSIM if the categories and Misc. categories are set up correctly. Works great with Apple computers.

I'd like tutorials on all of the stock reports. Especially ROI.

I have been using POSIM for 20+ years. I thought when we switched to their current version EVO, that is was very buggy, but for some years they seemed to have been developing updates and fixing issues and things were pretty smooth. In the last few years though, their customer support has disappeared and they don't seem to be upgrading anything.

POSIM has some powerful advanced features. But I would say for Mac OS version it is overall kind of clunky. They never built a top dropdown menu bar (which their legacy version had), and their collapsable side menu makes it very click heavy to open menu items/new windows. They do not seem to be fixing any of the issues that need addressing with the software, particularly the Shopify Linker web API, and have left us wondering if they might be more interested in their payment processing side of the business. (Which they will tell you is another company, but it's really not, btw. And it's the only payment processor their software supports, obviously.)But the reason I am writing this review is to let anyone shopping around know that their customer service has become basically non-existent. They will not answer phone or emails for days or weeks at a time on multiple attempts, and if you do actually get ahold of someone, getting follow through on anything is just about impossible, unless your store is just straight up broken, then they seem to take you seriously.If I could rewind I would have moved POS systems when they cut integration support for web platforms to Shopify only. Do not recommend.

Lack of support and lack of development.

All in all, I am pretty happy with POSIM Evo and try to submit improvement ideas and report bugs. I think like many companies, Posim doesn't seem like it spends enough time communicating and working with customers on a grass roots level. It feels like there is more of a gap there then should be.

I have been watching this product since its original versions were created. I always used Apple Computers in my operations and business and wanted to stick with that Hardware. As our retail division grew, we needed a POS system that would run on Apple Computers. The Original version of the core software was no longer supported and I didn't what to tie my business to something outdated and poorly supported. I waited years to see what was going to be the outcome of your software. I was excited when I heard that it was bought by younger, more dynamic owners and that they were working on a major rewrite of the whole system in Java and MYSQL. When this new version EVO was available, I pulled the trigger and purchased POSIM EVO.

7 or 8 years ago it was new and had a lot of bugs. The core features where there from the original POS version, so it was a functional POS, but there was a lot of improvements and fixes that needed to take place to make it a stellar POS System. Most of that has been done over the years, though it took way too long to get a lot of things fixed and running smoothly. It was often like owning a Beta Version at a Alpha price.

The thing that negatively impacts us the most is the preferred vendor credit card processing. We feel we are held hostage and are not receiving the most competitive processing fees. There are additional fees for using a non preferred vendor which makes it cost prohibitive. I feel this is ethically wrong.

POSIM has the most important functionality that we need which is allowing for a database for multiple sales tax percentages based on location.

This software is easy for long term users. Our summer staff has a harder time with it.

It is very powerful software that helps us manage our large database of items (38,000 plus at any one time and as many as 80,000 over the course of a year). The software challenges us to be a better managed store. The tech support is the best we have experienced of any software and service we use. With small problems they can help us immediately and the Team Viewer app built in to the software has been quick and flawless. Larger problems have taken a day or two but have not created a problem with operations. In 2-1/2 years we have only experienced one problem that stopped operations and it was resolved within about 2 hours. To be fair, some mistakes in our internal training had created a improper method of entry at the registers. The tech support team worked together to quickly work with us to prevent a future problem.

POSIM is easy to install with off the shelf hardware and has modest requirements for processing power and storage. The options for timed promotions and offers are very flexible. Generally, the software is the best option we found because of it's price and available record keeping. We like the Macintosh platform and operating system it uses because ease of use and quick training are important in a retail environment.

Can be slow to respond at registers if the network is not fully optimized. Keeping data up to date is imperative and importing data, while not a fault of the software, is something we are constantly struggling with to improve. A users group for tips and tricks would be helpful as well as collaboration on data and workflows.

We are still very new, but our experience has been very positive! Again, your CS is off the charts wonderful, which is so very important when learning a new system. Everyone is kind and patient. We have had an amazing experience with Posim, and actually showed it off to an Alpaca/retail location here in Kansas, we loved it so much! We would definitely recommend Posim to anyone, and would be happy to do a written endorsement if you should ever need it, or be a phone contact.

This software, after some initial training, is very user friendly, and very complete. We went with the PRO package with an extra seat, and were very impressed from the outset. The Customer Service was wonderful, easy to understand, and very prompt. We love the system because it is very intuitive. We are thrilled, not only that we selected Posim, but are very happy with the number of reports that can be generated, and the ease of operation. We feel that time is money, and we save a lot of both by utilizing this software. We cannot say enough regarding how happy happy we are!

That is virtually an impossible question to answer! We have utilized many webinars for support, and have called the support line many times to get questions answered. Honestly, my wife (co-owner) and I have found literally nothing we dislike about this system.

The only part of Posim that I have not been happy with is the customer service! Once we were open and using the software we had a few learning glitches here and there. When I called customer service for help they were busy every time, so I have to wait for a callback. Some callbacks took an hour or more. When you are with customers and trying to sell products that is unacceptable!!!!!!! If I would tell someone about this software, I would also explain that!!! Posim must need more people in customer service!!!! Hire more people!!!!!

I loved working with the people that actually helped set up the software and trained us in the use of the software before opening our retail business. This group of tech people was great and very helpful! We learned it pretty quickly and I feel like it the software encompasses a lot! We can do our retail side of things but also take care of things for taxes and so on the other side of retail as well. There is a lot this software can do.

I still have some trouble figuring out how to print reports I want. For example, I have a lot of books in the system. For restocking, I would like to print out a list of the books in the store so that I can see what has sold to restock. I seem to have trouble getting to the same point every time. It also prints so much with it I don't want. This is probably more me than the software. I just need more training in this area.

POSIM keeps getting easier to use with each update. The POSIM staff is fantastic. They are on the ball & get back to us with answers.

Our store was the first PC POSIM user. The software is pretty much user friendly. When we first started using this system 20+ years ago I felt like this was much harder & more complicated to use. With each update POSIM is very easy to use & offers many more features. They are always coming up with better & easier ways to help us. The POSIM staff also helps explain how to do things if you have a problem & a yearly contract. The yearly contract has been a lift saver for us, especially on weekends when no one is in the office. There is always someone on call that gets back to us within 30 minutes.

When we first started with POSIM, getting our complete inventory in was a nightmare. Our salesperson didn't realize how much inventory & how many skews we had. Now there is a much easier way.

I've used POSIM for over 8 years now. It's easy to train on, easy to teach on.

POSIM makes it easy to track and keep up with inventory, easy reports to run, and literally keeps almost all of my information easily accessible on one place.

POSIM isn't cheap to buy, and then to have any additional features, it's extremely costly. When only using a fraction of what it can do, it makes it that much harder as a small business to pay for things you need it to do, but that don't come with the package. The add-ons are a bit much considering what we already pay for POSIM, like integrated emails for example.

Support is great and product is powerful but when it comes to multi-site the company does not seem committed to making a functional product.

The software is versatile and customizes easily for reports and data in a single location format. However, when in use for multiple sites the software does not provide adequate information in a usable format.

I am having to use TeamViewer in order to do work at multiple locations. This is not conducive to creating an efficient product management environment. In addition, reports for multiple locations are not functional on any real-time level. Cloud reporting is so slow you might as well have staff at various locations do counts of sales and inventory and fax them to our main office.

We purchased the business 10 years ago, with this program up and running. It has been relatively easy to train new hires and the preset reports are very handy.

Support is top notch and the program is adaptable to a variety of business setups. We are a hardware/general merchandise store that has used POSIM for over 20 years. This keeps track of our variety of inventory, regardless of the manner in which we sell it, ie. per foot, per each, or even a bundle of items. We rely upon the AR portion as we offer in-house accounts, so the reports are very important to us.

Glitches! But, who doesn't? :) Until a program is heavily used, the bugs and glitches don't appear, until the most inconvenient time. Here's where the support staff really comes into play. It would be nice if you could "park in the background" the portions of the program that aren't in daily use.

I appreciate the functionality and that it has so many options that you can customize for your individual needs. Our customers truly appreciate the rewards program that this software offers for us to keep track of each customers spending.

Although it may take a while for a tech to contact you back when you call, they are very knowledgeable and always helpful when you have any problems or issues arise.

I have been with POSIM for over 15 years. I didn't open my business with a POS system but wish I had. Everyone worked to get it up, organized, and running for us quickly. The training was fantastic and still today if I have a question, it is answered or addressed quickly. I feel that POSIM has an easy to use interface. My staff is comprised of a majority of "non-computer" users and they are able to confidently process a transaction.

There are some components that I don't use every day, like layaways, that I don't feel are as user-friendly and feel that the manual lacks in some areas of explanation.

All of the staff at posim we deal with are very professional and courteous. They are very sensitive to issues that affect store operations when we are open.

The software is very intuitive and easily trained to our staff working at retail storefronts as well as behind the scenes with receiving merchandise. There is a great interface for ecommerce that has worked well for our small online storefront.

The reporting for multisite is not as robust as we would like. There are occasional issues with store to store transfers. The tech support is very responsive to these issues.

After 12 years of use, I haven't found anything better. Their help desk has always been responsive and timely. I happily recommend it to others.

POSIM is available to run on Apple Macs, so viruses are no problem. It's never failed us, and we're open year round. We have over 11,000 item cards, with at least 5,000 active in our store at all times. The inventory tracking is a huge plus for end of year reconciliation, and day to day checks for product availability. The Point-of-Sale plus reporting lets us know what products are selling the best, and the worst.

After 10 years on the same iMac, finally had to upgrade the hardware. Should be good for another 10 years.

I like having a POS system in lieu of figuring things out manually; however, what I do not like is having to wait to be called back when I have a question or problem. I also don't like having all of the POSIM seminars starting at 11am EST. This means I have to hire an employee to cover my shift during your training if I want to listen to it real time. I was also told when I purchased the system that you would work with me and schedule training etc during non working hours but that never happened.

The ease of printing labels in the system and tracking customers. My favorite report is the tax report. So much easier to do than manual calculations!

A lot of the features are not intuitive and require several steps. Reports are not easy to do such as a birthday list of clients.

This sofeware is the best of the POS software I have used in the past. It works well for the type of product we sell and in the single location we have. It allows me to track inventory pretty well and generate reports in different configurations. It is pretty simple to teach to sales people.

We have our POS set up on Ethernet and on WiFi. If our internet goes down, so does POSIM. Frequently when this happens IP addresses change and it is an ordeal getting everything right again, including connecting to the chip readers. Tech support is good about helping restore things, even after hours but I pay extra for this and wish I did not have to use it so much.

Overall, I would say this is a really good software and it does 95% of what I want, which is way better than any previous point-of-sale systems I've used.

It is very intuitive. Copying items is easy and saves quite a bit of time when entering a number of new things. Importing is probably a tool I could use more, but the times I have used it worked as expected.

The pre-built reports have gotten better in the time I have been using this POS, but sometimes it is difficult to find exactly the information I am looking for. The define-a-report and dynamic management reports can usually provide everything, once you get used to building them...there was a learning curve for me on that.

Posim is our third POS and I feel it is the most accurate of all of them. Yes we have gilches and user era's but overall our inventory is accurate. I feel we have had good support except in the report area. I do appreciate the fact that Posim is listen to our needs and issues and working with us. Customer service has been amazing!

We can't say enough good about the availability of support. We appreciate the fact that we are able to get problems resolved quickly. The software is for the most part very user friendly.

We have not been able to use the report portion of the software. We find it very confusing. we we're not trained in that area.