Great POS system, lots of functionality options

This product saved time and allowed us to convert an entire national restaurant chain over from hand written tickets. It was easy to make the software uniform nationwide, and also customize specialty items in different areas of the country.

Pros

I liked that this software was easy to learn and customize. You can easily make changes to your menu and implement them right during your dinner rush if necessary without crashing the system. It offers multiple conveniences like gift card transactions, splitting checks, adding gratuity, adjusting food item modifiers and sending messages to employees on their time card.

Cons

It was not as easy to install on the handheld devices that we used at my restaurant. The programming is not user friendly on small hand held screens, although there are not many software programs out there that display properly on small screens.

Robust POS software!

We've used POSitouch for close to 10 years. Compared to other POS systems I have used, it has the best reporting for payroll, which makes entry really easy, especially if you do payroll in house. The Daily Sales Report is PERFECT - it has all the necessary information on one sheet. There are other things that could be simplified to make more user-friendly - refunds is the main one. Overall, this is an excellent POS system. I hope they are able to compete with cloud-based technology, and move towards that with its existent robust reporting.

Pros

Reporting Payroll and time sheets Information is saved forever Not cloud-based Installation and support is good Can integrate with video monitoring

Cons

Processing refunds/payment adjustments/adjusting CC tips - overrings are too complicated, and few trained employees ever fully understood it, I even had to make a flow chart to help supervisors choose the right type of refund. I know they do this to make it harder to steal, but I still think it could be simplified. Even adjusting CC tips - just too many steps. Need to match credit card batch to DSR daily before settling - although it's good to review the batch to make sure there isn't anything wrong or there wasn't a huge tip accidentally entered, the communication between POS and credit card batch wasn't always perfect. If there's a glitch - like a power outage - then they system does not communicate properly to the cc batch. It's not cloud-based, which has it's benefits, but the con is that you don't have access to the reporting without being physically there or logged in remotely. They do have some kind of cloud reporting, but it's not live. But the good thing about not being cloud-based is that the system itself is more robust, and the reporting options are extensive. Pricey - big initial investment, but it will last a long time. We've had ours for almost 10 years, and got a couple of major updates during that time, which were also costly.

Possibly worst POS Software for Restaurants

Customer service is always quick and helpful, but the software itself is poor.

Pros

Somewhat basic functions are easy for FOH members to learn.

Cons

Mid shift reporting form terminals is very lacking. Software glitchy and lots of errors. Wastes TONS of paper as it requires printing a check after EVERY change on a guest check.

Hands down, the best ever restaurant software

In a restaurant setting, there are all sorts of things that can go wrong. Servers and bartenders are always moving quickly and they need to be able to communicate EVERYTHING they need the kitchen to know on one small piece of paper. POSitouch allows you to do this and prevents so many problems from occuring. Need to fix a transaction, no problem. There's no time wasted digging around trying to find it, all your transactions are easy to access. These days everyone is trying to complicate restaurant software. Why? That just makes everyone's job more difficult. POSitouch gets it. Really gets it.

Pros

Everything is right where you need it to be when you need it to be there. You can type in or select modifications easily, they just don't complicate it. It took me one day to learn it and two or three to feel comfortable. There are other POS systems that I used for years and still don't understand fully. POSitouch is my all time favorite.

Cons

Sometimes the screens could be a little better quality, but other than that there is nothing negative to say about POSItouch.

POSI Review

Pros

It is easy to use and change things on the back end. For admins this was key.

Cons

Price and some of the functionality were the only cons. Good product though.