About PrimeRx

PrimeRx by Micro Merchant Systems is a hybrid pharmacy management solution designed for independent retail pharmacies, drug store chains, long-term care facilities, physician offices and more. The solution can either be deployed on-premise or hosted in the cloud. PrimeRx's features include point-of-sale capabilities, pill imaging, inventory management, compounding, barcode generation and more. The solution helps service providers fill electronic prescriptions by reviewing existing patient, prescriber and drug inventory data. Users are also provided with a compliance dashboard that gives users information about refill management procedures. Additionally, PrimeRx's workflow management module features include bin management, the generation of electronic orders wi...

PrimeRx Pricing

Contact Micro Merchant Systems for pricing information.

Starting price: 

$150.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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PrimeRx User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4

Functionality

4

Showing 1 - 5 of 43 reviews

User Profile

Ernie

Confucius Mannings Pharmacy and Surgical Supplies

Verified reviewer

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4

Reviewed May 2018

easy to use and teach- very happy with the product

Pros

support is easy- great product, lots of updates to stay current. i personally met and deal with some of the senior staff and owner.

Cons

hardware issues is a pain- possible field agent to come set up? i understand that hardware is not your field of expertise, but your prices are high but i understand why. this can get outdated with software version.

Response from Micro Merchant Systems

Dear PrimeRx User, Firstly, we do appreciate the fact that you took out the time to provide a testimonial. We also strive to exceed our customers expectations. We do provide Hardware maintenance at a very competitive price. We are a TRUE WINDOWS based system - this allows our users, to simply shop for a PC with a price that they are comfortable with, and we will work with you to install our products and services on that PC. For this sole reason alone, most pharmacies find it cost-effective to not pay anything extra for the maintenance, and simply upgrade their hardware as and when required. This gives you the choice along with the savings. We value your feedback and will come back to you with a possible solution that may work for your benefit. Thank you for always supporting us

Replied May 2018

Jenny

Family first Pharmacy Group

Verified reviewer

Company size: 51-200 employees

Industry: Pharmaceuticals

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed October 2020

PrimeRX Review

We had been using PrimeRX for 10+ years with multiple pharmacies. PrimeRx provided top-notched and exceptional services to independent pharmacy owners.

Pros

The system is very simple and has an user friendly interface. Training new staff to use the software is a breeze. They also have a lot of training videos online, and they offer training classes as well. Their customer support is great and have been able to resolve my issues quickly. Their support team and developers continue to be innovative in adding new features as well as adding functionality when requested. They respond promptly and problems are resolved very quickly. Their support team enjoys working with customers to fully understand the problems to produce the proper solutions. The software is built specifically for the independent pharmacy owner. They are definitely the market leaders in the independent pharmacy management solution space.

Cons

There's nothing I don't like about this software

Reasons for switching to PrimeRx

More User friendly and more efficient

Response from Micro Merchant Systems

Dear Jenny, Thank you for the 5-star review. I will make sure to pass on the review to all departments. I am sure everyone will appreciate your kinds words. If there is anything else you need from us, please don't hesitate to reach out to us!

Replied October 2020

Dawn

Windsor Pharmacy

Verified reviewer

Company size: 51-200 employees

Industry: Pharmaceuticals

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

3

Customer support

2

Functionality

3

Reviewed May 2018

Its ok

It is easy to look things up in different ways

Pros

I like that the software has different ways you can look up information based on what kind of information you are looking for. The thing I use the most is the processing of the 835 files. Its fast and easy. I also post payments in the claims processing tab. Its nice to have different ways you can pull the information and make the prescription as paid.

Cons

I don't like the inventory tab function. There is way too many issues with trying to form a report that is specified to what you are looking for. I believe that it is not pulling the information fully and I hope someone fixes it. I really wanted to just pull a report on our current inventory and there is way too many issues with how the system counts. Especially when the order is filed or unbilled. The way the inventory is counted leaves the inventory reports off.

Response from Micro Merchant Systems

Thank so much for the review. We value your 5-Star review that PrimeRx is an easy-to-use pharmacy management system. To learn more about features and functionally kindly take advantage of the PrimePORTAL - the online learning tool. This portal will give you access to videos, that will keep you updated with the latest software features and functionalities. Please feel free to reach out to our customer support team 24/7 if you have any inventory questions and to discuss how to solve your inventory reports. Inventory pulls all the information once the Rx is Billed.

Replied May 2018

Nicole

Family HealthCare Pharmacy South

Verified reviewer

Company size: 2-10 employees

Industry: Hospital & Health Care

Time used: Less than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

3

Value for money

4

Customer support

1

Functionality

3

Reviewed February 2020

Softwar is improving

Lots of bumps in the road. And a big learning curve. This last update has improved many things that were safety and quality concerns. Software is improving with time.

Pros

Pharmacist Verification of prescriptions. Ability to order from 2 wholesale companies within the software. Be able to search by drug name within patient profile.

Cons

Inability to search by Rx number. Inability to put a hard expiration stop date on insurances. Customer service isn't always helpful and usually short or snooty with me when I call in.

Reasons for choosing PrimeRx

cost

Reasons for switching to PrimeRx

Opening additional pharmacy - cost

Response from Micro Merchant Systems

Thank you for the 4 star review! Micro Merchant Systems provides LIVE Support 7 Days of the Week through Phone, Email, or Chat. Chat: www.micromerchantsystems.com Kindly call 516-408-3999 Email: Support@micromerchantsystems.com If you need one-on-one training email us at Support@micromerchantsystems.com

Replied February 2020

APARNA

Liberty Rock Pharmacy Inc

Verified reviewer

Company size: 2-10 employees

Industry: Health, Wellness and Fitness

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

1

Customer support

1

Functionality

4

Reviewed August 2019

Highs and lows

Pros

Very user-friendly easy to use. Can train someone to use the software in matter or hours.

Cons

Good luck to tech support trying to rectify an issue. takes a few weeks at times, sometimes by fixing the issue, they create a new one. Not all customer support know what they are doing.

Response from Micro Merchant Systems

Dear Aparna, Thank you for the 4-star review and your kind words about PrimeRx. I apologize for your frustration. Please remember MMS support will do their utmost help resolve any issues you might have. Kindly call or email any tech issues, we will do our best to solve for you. Also please use our support resources by sending your queries to support@micromerchantsystems.com. For most cases when you need support to solve immediate issues, the support is right there, we looked at your call logs and see that for most cases where the pharmacy has called, (like label adjustments, assistance with a report etc.) you may not need immediate attention, By emailing the Support distribution list, instead of you finding the right department, the appropriate analyst will reach out to you. For immediate issues you can always rely on our 7 day support team. More than 95% of your current tickets have been handled by them in that manner. Sincerely yours, Marketing Manager

Replied August 2019

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