Quetzal is a cloud-based point of sale (POS) solution for small businesses. The solution works with iPad but can also operate offline. It is suited for operators of apparel and footwear boutiques and other related retail segments such as accessories, cosmetics, toy stores, gift shops and pet supplies stores.

Quetzal includes a full POS system with customer and employee management, inventory management, reporting and analytics and an e-commerce integration with Shopify. Inventory management supports multiple color and size matrices and users can clone existing items in the system. The POS allows users to print or email receipts with custom logos and footer information. Quetzal can support 10 different languages and currencies and allows the user to select from a number of payment options.

Quetzal also includes a built-in loyalty system, employee leaderboard, customized reporting functionalities and many payment processor integrations. This solution is suitable for both start-ups and expanding businesses and offers client support through phone and email as well as training and import assistance.



15 Reviews of Quetzal POS

Overall rating

4.5 / 5 stars

Showing 1 - 15 of 15 reviews

September 2018

Melissa from Heritage Payment Solutions

Company Size: 11-50 employees

Review Source


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

September 2018

Great POS if you are tech savvy

Pros

Quetzal has great features for the retail business, in depth reporting and accurate tracking of inventory.

Cons

The system takes a while to setup, printers, scanners and barcodes can be tedious to install and keep working. There are a lot of moving parts and if one thing does not work perfectly, it throws off the entire system.

Not very friendly to other processors. (They are accepted, but seamless integration is difficult).

August 2017

Snow from SNOW Apparel llc

Company Size: 1 employee

Review Source


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

3 of 5

August 2017

The Quetzal POS system is perfect for my specialized boutique.

Daniel demonstrates great patience when we work together and really listens to me. I never felt rushed to get through a session. I am encouraged to ask questions and give suggestions.

Pros

The training is outstanding. The navigation is easy and logical with recognizable screen images. Well done.

July 2017

Amelia from Tree in Hand

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2017

The best training and support I've ever had

Daniel Sanchez is great

Pros

Functionality . I love the new layout of the pos. The flow is so much better for our business. Inventory and reports are also great.

Cons

The limit on colors makes it harder to list our products and do inventory. Once this problem has been addressed, I believe the software will be perfect for us.

June 2017

Kris from La Boutique les deux

Company Size: 2-10 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

Excellent customer service , Daniel Sanchez very available to help with any issues!

Generally like the app/program . Customer service is excellent and always has been!

Pros

It's fairly simple yet does a lot. Any one who has iPad/smart phone will have no problem learning.!!

Cons

Store Credit Customer name is not on receipt/S C amount/balance does not show at time of payment ...

June 2017

Amanda from portia-ella

Company Size: 2-10 employees


Ease-of-use

4 of 5

Customer support

5 of 5

Functionality

4 of 5

June 2017

Customer service helps with any glitches. Very friendly and efficient - Daniel and Albert

Pros

I used the User Awards tab and hope that it comes back soon :( I also liked the goal thermometer and also hope that comes back. I enjoy the layout and ease for purchases

Cons

Our scanners do not work with the ipads and sometimes that can be frustrating. I'm sure our manager is working on this.

June 2017

Vivian from Hoffman Retail

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

June 2017

Quetzal is a great POS system

Overall we would highly recommend Quetzal POS to all retail businesses. It has been a pleasure to work with all the Queztal team

Pros

User friendly
Layout of home screen is very easy to navigate
The entire Quetzal team has been very helpful
Support is excellent! Specifically the Head of support. He was extremely patient and walked us through every aspect of the POS.
System seems easy to integrate with other programs

Cons

System is on the newer side and has some quirks as any newer system would

April 2017

Sandy from Bailey Creek Boutique

Company Size: 2-10 employees


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

April 2017

Pleased with my choice of Quetzal POS!

I can't say enough about my trainer. What a pleasure it's been to work with him. I'm a tough sell in this area because I have 25 years of experience in the exact field (software training) and have to say that Customer support representative exceeded all my expectations. He was courteous, helpful, patient, thorough, and the best quality of all is that if he didn't know the answer to my question, he was upfront about it and got me the answer from someone more familiar! He is a very large part of why I would recommend this software to others.

Pros

Will fit my needs for my start up clothing boutique nicely! Great reporting! Love the integration abilities to the other hardware.

Cons

No access to dashboard on mobile device. This is coming soon though!! Would like ability to label discounts to show description on receipts. Labels don't seem to format as cleanly as they should.

April 2017

Mel from Sassy and Classy Ladies Wear

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2017

Great Start to a New Beginning

After considering several POS systems recommended by consultants and well meaning friends, we chose Quetzal because they demonstrated a good understanding of the Canadian banking system and were able to integrate their services with our bank. We were also very happy to be able to use the system without being locked into a long term contract. Navigation through the system features was somewhat complex and a little overwhelming at the start. I do not think I could have learned how to use this POS without the help of an expert guiding me through it. The person helping me learn the new system was very patient to show me every detail and answered all my questions thoroughly. He did have to ask an expert at Quetzal for advice about some of my questions, but I got answers within a couple of minutes while we were still on the call together. I am very pleased with the level of support I have received so far (two weeks into the relationship) and expect things will continue to be great in the future.

Pros

Easy integration with the Canadian banking system and Moneris terminal services. Integration of all inventory offered in the storefront and on-line, managed in real time so on-line customers cannot see products that have already been sold in the storefront and storefront customers cannot buy products allocated to on-line purchases.

Cons

Many features are buried deep in the navigation menus. I will likely need help in the future to use some of the system features effectively.

Response from Quetzal of Quiet Pub Ltd.

Replied May 2017

Mel, thank you so much for taking the time to write a review about our product. We take customer feedback seriously, and in one of our most recent surveys, we got a LOT of amazing feedback from customers like yourself. Today, is the start of a completely new version of Quetzal POS. It's 100% new and now is even simpler, plus can operate 100% offline.

April 2017

Melissa from Heritage Payment Solutions

Company Size: 11-50 employees


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

April 2017

Good Software for Clothing Retailers

This is a great software for boutiques and clothing/shoes retailers. Inventory is well tracked and when you get the label printer to work consistently, it is a seamless process. Customer service could be beefed up a bit as well as their support for payment processing integration. Overall a solid software option!

Pros

Compatible equipment is durable and easy to find on sites like Amazon.com and do not have to be purchased directly from Quetzal. Specific to boutiques, which provides a lot of niche features that are not found on other software's.

Cons

Integration with some of the equipment can be pretty tedious and hard to up keep (ex. label printer, credit card processing). Customer service response time can be lengthy.

December 2016

Tara from Red's Style Recon

Company Size: 1 employee


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Good support

The demo was very informational and helpful! It has an easy to navigate the back system and inventory management is crucial for my business.

Pros

Easy to use.

Cons

The cost. For a small startup- the cost is always going to be a factor and roadblock would like to see it paired with online shops besides Shopify.

December 2016

Nicolas from Ramos

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2016

Quetzal pos Nick

Quetzal is amazing and knows how to deliver a very cool POS and specifically for fashion based retailers. Give it a few years and everyone will know their name.

Pros

Its very easy to use.

Cons

Not a lot of social media.

November 2016

Pablo from Ramos Wood Floors

Company Size: 11-50 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Great!!!!

I loooove this program best one ever i have to admit no bad comments about all greatness hoping to use it for a long time

Pros

Everything is just wonderful

November 2016

Michael from JustJak's Wags-n-Whiskers

Company Size: 2-10 employees


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

November 2016

Incredible service, quality, functionality, & features!

As I begin my business, Quetzel has supported and walked me through each and every step as we approach opening our doors. I did not purchase a product, I invested in a service, support network, & top of the line product. I am excited to continue my development & growth with Quetzel as a partner!

Pros

Everything! The features, capabilities, & product offerings are many!

Cons

None to date that I experienced.

June 2016

Charles from Mensstore

Review Source: Capterra


Ease-of-use

4 of 5

Customer support

5 of 5

June 2016

Used in a Retail Store

Great POS- particularly like the Customer features, use of Tags to show favourite brands. We also use the analytics to show when we are getting low on stock, how much to order based on historic sales. The slow moving stock feature also enables us to either move the stock around or discount. All in all a great POS and may move to Shopify e-commerce as Quetzal integrates

Response from Quetzal of Quiet Pub Ltd.

Replied May 2017

Charles, thank you so much for your review. We've added a bunch of new features, plus a completely new design, so you should check out the completely NEW QUETZAL POS 3.0.

June 2015

Amad from Merchant Maverick

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

June 2015

Merchant Maverick - Professional POS Reviewer

Quetzal is designed from the ground up for one specific group of customers: forward-thinking and stylish clothing and shoe retailers who have one to two locations with ambitions to open a few more. Any POS worth talking about is going to have great historical reporting with the ability to filter according to different criteria, and it's no different here: check out sales by product, by size, by color, by customer, by cashier, by date, by brand, by buy, by golly. In retail, as in life, those who forget history are doomed to repeat it, and Quetzal uses the historical data to help you with your future in the Reporting Metrics screen, specifically the 'What to Buy' report. Here again you can filter the report to whatever criteria you like, and the POS will report to you the 'velocity' at which each item sells, essentially the sales per day. Based on this rate, and how many you have in stock, it then calculates how many you need to buy if you want to stay in stock for the next 2 weeks, 30 days, or 2 months (your choice).These are the kinds of predictive tools that the big box stores use to make sure that they're spending only the money they need to spend, and reaping the most profit on what they spent; One final note about the reporting is that it's not just confined to the Reporting window. If you're looking at a customer profile, you'll see her complete spend history. With the Back Display, you can sync up any modern mobile device with your terminal to show each item and the running total in a customer facing display, as it's being scanned in. I don't really like giving out five stars, because there's the implication of perfection that comes along with that rating. Perfection is impossible, though, with two exceptions: cheeseburgers and air conditioning, and Quetzal is neither of these. But if I go back and look at some of the apps I've reviewed and given 4.5 stars, I find that Quetzal outdoes all of them. Sure, its scope is narrower, and it isn't right for every retail situation. But that's what makes it so good. The makers of Quetzal identified a niche they could serve, and then went ahead and served the hell out of it. At every level of app design, Quetzal stands above its competitors, from the way it implements the functions you know you need to the way it gives you features you didn't know you wanted. For those of you who own the type of shops Quetzal is targeting, this is the POS to check out.

Response from Quetzal of Quiet Pub Ltd.

Replied May 2016

Amad, Thanks for taking the time to review our products. It's only getting better : )