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Overall customer rating: Customer rating:

 (59)

 (32)

Recommended by: Recommended by:

55% of users

42% of users

Operating Systems: Operating Systems:

     

     

Mobile compatibility: Mobile compatibility:

Deployment: Deployment:

Target customer size: Target customer size:

Price: Price:

Demo:Demo:

Most positive review: Most positive review:

“Very intuitive program. Lots of bells and whistles for the money. Easy to learn, plenty of reports and employee time tracking.”

- Roger McLeskey, Beastie Boutique, LLC

“This is a great product, and it’s cost effective. The vendor is very helpful and has good reputation.”

- John Nguyen, Cascade

Most negative review: Most negative review:

“Not flexible enough as we have two stores, sales and service. It does not handle the outside service techs well enough.”

- Perry Myers, U-Spy Store

“Microsoft did not fully ‘flesh out’ the product—many fields are cumbersome to fill, and often records do not transfer to other areas (i.e., [from] POs to customer and vendor records).”

- Benjamin Leikach, Style and Form

Pricing:

How it's priced: How it's priced:

QuickBooks POS is offered as either a cloud-based solution, where you pay a monthly or annual subscription fee for each user login, or as an on-premise solution, where you pay an upfront, perpetual license fee.

Microsoft Dynamics Retail Management System is an on-premise solution. You pay an upfront, perpetual license fee for each user login.

Contract term: Contract term:

QuickBooks POS can be purchased under a perpetual license agreement for on-premise deployment. QuickBooks POS requires a monthly or annual contract for cloud-based deployment.

Microsoft Dynamics Retail Management System requires signing a perpetual license agreement upfront for on-premise deployment.

Upfront costs: Upfront costs:

Upfront costs include hardware purchases.

Additional costs apply for terminal hardware, as well as implementation and training.

Recurring costs: Recurring costs:

Fees apply per transaction. Fees may apply for support and upgrades.

Fees apply for support.

What does it cost?: What does it cost?:

Applications:

Point-of-sale: Point-of-sale:

Inventory management: Inventory management:

Customer management: Customer management:

Retail accounting: Retail accounting:

e-Commerce: e-Commerce:

Warehouse management system: Warehouse management system:

Merchandise planning: Merchandise planning:

Ease of Use:

Overall customer rating: Customer rating:

 (59)

 (32)

Most positive review: Most positive review:

“It was simple to teach employees how to use the register side of it. It synchronized easily to QuickBooks financial once everything was mapped.”

- Sharni Vaughan, Nappy Shoppe LLC

“[I like the] ease of use and ability to train new users. They offer effective cross checks.”

- Peter Bryant, Gardner Museum

Most negative review: Most negative review:

“[I dislike] how long it takes to check a customer out. There are three screens before a receipt can be printed, and it has to be printed on a whole sheet of paper.”

- Sam Pifer, Revolution Music

“There is not much we don't like about this product. One drawback is the user-friendliness.”

- John Nguyen, Cascade

Support:

Overall customer rating: Customer rating:

 (59)

 (32)

Most positive review: Most positive review:

“We've used this POS system for about five years now. It’s easy to use and has a good customer service department.”

- Mark Wong, Impact Merch

“I trust the Microsoft name. They have good support. The system works well with our system and is easy to use.”

- Michael Hooper, BU

Most negative review: Most negative review:

“Customer support is terrible. The support reps (including upper levels), in most cases, do not know how to correct the problems that arise.”

- D. Crittenden, WMCF

“Slow support response. Inadequate troubleshooting assistance.”

- Karl Dearbon, Dearbon Inc.

Phone support: Phone support:

Phone support is available, but fees may apply.

Limited phone support included in subscription fee.

Online case submission: Online case submission:

Online case submission is available, but fees may apply.

Online case submission included in purchase of support plan.

Online support options: Online support options:

Online support chat services are available, but fees may apply.

Help website, knowledge base and online community included in subscription fee.

Training: Training:

“Quick Start Guide” included with software purchase. Searchable FAQs and online forum available. Fees apply for third-party training services.

Training and/or implementation can be purchased.

* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.