Overall customer rating: Customer rating:
Recommended by: Recommended by:
55% of users
42% of users
Operating Systems: Operating Systems:
Mobile compatibility: Mobile compatibility:
Deployment: Deployment:
Target customer size: Target customer size:
Most positive review: Most positive review:
“Very intuitive program. Lots of bells and whistles for the money. Easy to learn, plenty of reports and employee time tracking.”
“This is a great product, and it’s cost effective. The vendor is very helpful and has good reputation.”
Most negative review: Most negative review:
“Not flexible enough as we have two stores, sales and service. It does not handle the outside service techs well enough.”
“Microsoft did not fully ‘flesh out’ the product—many fields are cumbersome to fill, and often records do not transfer to other areas (i.e., [from] POs to customer and vendor records).”
Pricing:
How it's priced: How it's priced:
QuickBooks POS is offered as either a cloud-based solution, where you pay a monthly or annual subscription fee for each user login, or as an on-premise solution, where you pay an upfront, perpetual license fee.
Microsoft Dynamics Retail Management System is an on-premise solution. You pay an upfront, perpetual license fee for each user login.
Contract term: Contract term:
QuickBooks POS can be purchased under a perpetual license agreement for on-premise deployment. QuickBooks POS requires a monthly or annual contract for cloud-based deployment.
Microsoft Dynamics Retail Management System requires signing a perpetual license agreement upfront for on-premise deployment.
Upfront costs: Upfront costs:
Upfront costs include hardware purchases.
Additional costs apply for terminal hardware, as well as implementation and training.
Recurring costs: Recurring costs:
Fees apply per transaction. Fees may apply for support and upgrades.
Fees apply for support.
Applications:
Warehouse management system: Warehouse management system:
Merchandise planning: Merchandise planning:
Ease of Use:
Overall customer rating: Customer rating:
Most positive review: Most positive review:
“It was simple to teach employees how to use the register side of it. It synchronized easily to QuickBooks financial once everything was mapped.”
“[I like the] ease of use and ability to train new users. They offer effective cross checks.”
Most negative review: Most negative review:
“[I dislike] how long it takes to check a customer out. There are three screens before a receipt can be printed, and it has to be printed on a whole sheet of paper.”
“There is not much we don't like about this product. One drawback is the user-friendliness.”
Support:
Overall customer rating: Customer rating:
Most positive review: Most positive review:
“We've used this POS system for about five years now. It’s easy to use and has a good customer service department.”
“I trust the Microsoft name. They have good support. The system works well with our system and is easy to use.”
Most negative review: Most negative review:
“Customer support is terrible. The support reps (including upper levels), in most cases, do not know how to correct the problems that arise.”
“Slow support response. Inadequate troubleshooting assistance.”
Phone support: Phone support:
Phone support is available, but fees may apply.
Limited phone support included in subscription fee.
Online case submission: Online case submission:
Online case submission is available, but fees may apply.
Online case submission included in purchase of support plan.
Online support options: Online support options:
Online support chat services are available, but fees may apply.
Help website, knowledge base and online community included in subscription fee.
Training: Training:
“Quick Start Guide” included with software purchase. Searchable FAQs and online forum available. Fees apply for third-party training services.
Training and/or implementation can be purchased.
* The research on this page is updated by our editorial team. Email us if you're a vendor with new information or a potential buyer with questions or comments.
