By switching to Rapid from our old software it has increased productivity and made daily tasks much easier.

The system does everything you could ever want. Its extremely easy to use. Despite the customer service being great, its extremely easy to teach yourself many of the features

I can't say there are any significant red flags through our first year using Rapid POS. If I had to find fault with anything, I have made errors on a few invoice entries and after they are posted I can not amend them.

Please see above

There is much better tracking of transactions, and better reports available, than our previous software.

There are sometimes things that are not as easy to use as we would like. Also it sometimes "forgets" changes we have made, or has other issues that have to be dealt with. I We have not been happy overall with our vendor's handling of the issues or knowledge, although they have solved the issues. There have been issues we should not have had, and/or that they should have been better equipped to solve.

Easy for cashiers to learn. We have customer histories now, and know what customers bought previously. Prices are constant. Net accounts easily tracked. Inventory is better tracked, but not exact.

Easy to learn and use for sales associates and cashiers. The touchscreens make looks-ups and repetitious sales quick.

I don't know if Counterpoint is improving itself. Updates cause problems EVERY time including printing, slow use, non optimal default settings reappearing . New hardware (terminals, printers) do not work as well as like the old ones, so we're constantly fixing repeating problems. all printers do not print the same - its like the template was rewritten for the new generation without consulting the old. ALSO: The Ingenico chip readers are a disaster - slow, expensive and not user friendly. When a card is inserted before the transaction is entered completely, the system freezes. Customers are used to inserting at any time, but ingenico wont allow it. Then there are poor user prompts on the customer side and no matching prompts to let my cashiers know what needs to be done. ALSO PART 2: We were sold on a system that produces reports, but there is no easy way to find the reports that are available. Then it seems that our vendor often has to learn them themselves and then send it on to us. A list of important reports or a how to would be helpful. AA PART 3: Seemingly constant (weekly if not daily) Replication problems create distrust in our numbers

We're able to remove so many manual functions from our staff that it will help with operator error and making our customers feel more secure in our business. It's helped to ease lots of problem that we were having in the past.

I like being able to take away many of the "manual" functions my staff was doing with our previous system. It's capability is more than we need at the moment, but we will definitely grow into it. The user interface is very user friendly for my staff that ranges in age across the board.

I'm struggling with the price rules function - it doesn't seem to be as user friendly, but we're still in the building process for our business. I know it can work, but it's not as easy as the tutorials make it seem.

Everything is logical! The color coding in point of sale is helpful and the software is adaptable to my specific needs. As a small business where I function as the IT department along with my actual job, it has been easy to set up from a hardware standpoint and the entire Rapid team is there to assist when questions arise.

I would not classify it a con in regards to the software but it is a significant amount of information to learn. It requires attention to training and commitment to learning the processes.

It is an upgrade from the POS system we used previously. It is good for our retail sales operation and has made checkout transactions easier.

1) I like the open API. It allows us to easily pull data from CounterPoint to use in other applications. 2) The button interface is intuitive and you can move through menus quickly. 3) The import function in data interchange is a powerful tool for updating and adding information to the database. 4) The merchandise analysis report is very useful for out buyers and for inventory management (although we did have a couple modifications done).

1) There is not good reporting in the purchasing module. There is no open PO report and no expected delivery report. It lacks some basic tools that are part of the merchandise management process. 2) The software is not a good fit for all the elements of our business. We are running a design/build landscape business and a farms production/manufacturing business. Their needs are not well met by Counterpoint. We do a large amount of our work outside the system through MS Access databases. 3) The system is very basic out of the box. Quite a bit of customization is needed to fit a business model. It can become quite expensive to update and maintain the software.

Mistakes are visible sooner than later. New employees pick it up quick. I work in more of the accounting side, so there are a lot of features that I like.

Not very user friendly at first. Takes a while to work out the bugs. Not very forgiving when mistakes are made. (not always easily corrected.) Not being able to look up an item and see when we purchased it last and from what vendor.

Very user friendly. Very intuitive when loading items to set up program. Large icons make it visible when working on the POS system.

When doing look ups, would like to be able to type in part of the word and have it pull up options.