--- title: "Rapid Garden POS Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Rapid Garden POS. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Rapid Garden POS is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/rapid-garden-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Retail POS System Software](https://www.softwareadvice.com/retail/) / [Rapid Garden POS](https://www.softwareadvice.com/retail/rapid-garden-profile/) / Rapid Garden POS Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/rapid-garden-profile/) Reviews # Rapid Garden POS User Reviews ## Reviews summary - Overall rating: 4.5/5 - Total reviews: 11 ### Secondary ratings - Ease of use: 4.3/5 - Customer support: 4.4/5 - Value for money: 4.2/5 - Functionality: 4.4/5 ### Rating distribution - 5 stars: 8 reviews (73%) - 4 stars: 1 reviews (9%) - 3 stars: 2 reviews (18%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ## Rapid Garden POS customer reviews Showing reviews 1-11 of 11 (page 1). ### Highly recommend! - Overall rating: 5/5 - Reviewer: Tyler H. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Fantastic team that are proactive, innovative, and always delivering custom solutions that drive results! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Smooth setup, with expert training, and top-tier support, Rapid truly transformed our retail operations! #### Cons I have honestly never had a bad experience working with Rapid, they are quick to respond and resolve all issues. #### Reasons for choosing Rapid Garden POS On-premise hosting, more robust, ability to manage database, etc. #### Reasons for switching to Rapid Garden POS Poor feature set, integrations, accounting integration, gift card management, speed, and others. --- ### Highly Recommend Rapid Garden POS - Overall rating: 5/5 - Reviewer: Fernando G. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It has been a very positive experience with Rapid Garden POS. Retail Staff has no issues or problems working the system. Easy checking out customers. Easy creating orders… I feel there is more that the system can do for us that we have not attempted to try. So, we continue to learn… which is positive. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros User friendly system. Various reports. Excellent help and response when calling for tech support. If tech support doesn’t know the answer, the team will do further research and respond on a timely fashion. #### Cons Initially the training was overwhelming when we first got the system… this was very new to the Management Team. And not having a system to work with during training made it challenging to under the system and process. It made all sense when we received the equipment and getting it up and going. #### Reasons for choosing Rapid Garden POS Functionality, operation, user friendly, tech support #### Vendor response Hi Fernando, Thank you so much for your kind words and continued trust in Rapid Garden POS! We're thrilled to hear the system has been easy to use and that our support team has made a positive impact. We really appreciate your honest feedback about the early training experience, it helps us grow. We're glad things came together once the system was up and running, and it's great to know your team is using it with confidence. Thanks again for the heartfelt recommendation — we're grateful to have you with us! Warmly, The Rapid Garden POS Team Replied April 2025 --- ### Good software, but it seems to always be in production, and never in quite the finished state. - Overall rating: 3/5 - Reviewer: Mark R. - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Easy for cashiers to learn. We have customer histories now, and know what customers bought previously. Prices are constant. Net accounts easily tracked. Inventory is better tracked, but not exact. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Easy to learn and use for sales associates and cashiers. The touchscreens make looks-ups and repetitious sales quick. #### Cons I don't know if Counterpoint is improving itself. Updates cause problems EVERY time including printing, slow use, non optimal default settings reappearing . New hardware (terminals, printers) do not work as well as like the old ones, so we're constantly fixing repeating problems. all printers do not print the same - its like the template was rewritten for the new generation without consulting the old. ALSO: The Ingenico chip readers are a disaster - slow, expensive and not user friendly. When a card is inserted before the transaction is entered completely, the system freezes. Customers are used to inserting at any time, but ingenico wont allow it. Then there are poor user prompts on the customer side and no matching prompts to let my cashiers know what needs to be done. ALSO PART 2: We were sold on a system that produces reports, but there is no easy way to find the reports that are available. Then it seems that our vendor often has to learn them themselves and then send it on to us. A list of important reports or a how to would be helpful. AA PART 3: Seemingly constant (weekly if not daily) Replication problems create distrust in our numbers --- ### RapidPOS and Roger's Gardens - A Long-Term Partnership - Overall rating: 5/5 - Reviewer: Ron V. - Verified reviewer: Yes - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall good marks. We have been a client for nearly 20 years and they now know us and we know them. We still have an open line to the top tier at Rapid. Although we seldom use it, it is comforting. They have significant talent. Of course, at their heart they are programmers, developers, and technicians. They are not end users of the product and need to keep focus and add more focus on the user experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros 24 hour support and an extensive staff of expert techs and service people. Also the proficiency at adding enhancements and customizations. #### Cons RapidPOS is more focused on "solving" problems than preventing them. Forward looking suggestions and enhancements could be improved. #### Reasons for switching to Rapid Garden POS Over 20 years ago. Outdated, very poor functionality. #### Vendor response Hi Ron, Thank you for your thoughtful review, and for nearly 20 years of partnership! We truly value Roger’s Gardens and the relationship we've built with you over the years. It’s been a privilege to work with someone as insightful and committed as you. We’re glad to hear our team’s expertise and responsiveness continue to meet your needs. Your feedback about being more forward-thinking is very much appreciated, we’re always looking for ways to improve and better serve our partners’ evolving needs. We’re grateful for your trust and the strong connection we’ve developed. Here’s to many more years of working together! Warm regards, The Rapid Garden POS Team Replied April 2025 --- ### We spent a long time preparing for the new program, but have still had many issues. - Overall rating: 4/5 - Reviewer: Gwen P. - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Please see above #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros There is much better tracking of transactions, and better reports available, than our previous software. #### Cons There are sometimes things that are not as easy to use as we would like. Also it sometimes "forgets" changes we have made, or has other issues that have to be dealt with. I We have not been happy overall with our vendor's handling of the issues or knowledge, although they have solved the issues. There have been issues we should not have had, and/or that they should have been better equipped to solve. #### Vendor response Gwen, We are sorry to read about the frustrations you are having with your software and the level of service you expect to receive from our team. We take customer service issues very seriously, so we intend to dig deeper into where we may have dropped the ball and how we can make good on our promise to give Swanson's A+ service. Please expect to receive a phone call from our management team to discuss your concerns in detail. We value your business and look forward to resolution. Replied August 2017 --- ### Solid POS software. Easy to learn. POS transactions are pretty easy and quick to process. - Overall rating: 3/5 - Reviewer: Mark T. - Industry: Retail - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It is an upgrade from the POS system we used previously. It is good for our retail sales operation and has made checkout transactions easier. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros 1) I like the open API. It allows us to easily pull data from CounterPoint to use in other applications. 2) The button interface is intuitive and you can move through menus quickly. 3) The import function in data interchange is a powerful tool for updating and adding information to the database. 4) The merchandise analysis report is very useful for out buyers and for inventory management (although we did have a couple modifications done). #### Cons 1) There is not good reporting in the purchasing module. There is no open PO report and no expected delivery report. It lacks some basic tools that are part of the merchandise management process. 2) The software is not a good fit for all the elements of our business. We are running a design/build landscape business and a farms production/manufacturing business. Their needs are not well met by Counterpoint. We do a large amount of our work outside the system through MS Access databases. 3) The system is very basic out of the box. Quite a bit of customization is needed to fit a business model. It can become quite expensive to update and maintain the software. --- ### The customer service is top notch. The functionality is above and beyond - Overall rating: 5/5 - Reviewer: Greg M. - Industry: Retail - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. By switching to Rapid from our old software it has increased productivity and made daily tasks much easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The system does everything you could ever want. Its extremely easy to use. Despite the customer service being great, its extremely easy to teach yourself many of the features #### Cons I can't say there are any significant red flags through our first year using Rapid POS. If I had to find fault with anything, I have made errors on a few invoice entries and after they are posted I can not amend them. #### Vendor response Greg, We appreciate all of your kind words. We have immensely enjoyed working with you and the team at Allisonville Nursery. Partners like you are the reason we do what we do (and have a smile on our face doing it). In response to your issue with amending invoices, I have opened a support ticket and you should be hearing from a member of our team shortly to dig in to how we can help. As always, any time you are experiencing an issue with Counterpoint, reach out to our help desk at support@rapidpos.com. Cheers! Replied March 2018 --- ### Great for Garden Center - Overall rating: 5/5 - Reviewer: Holly D. - Industry: Farming - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We're able to remove so many manual functions from our staff that it will help with operator error and making our customers feel more secure in our business. It's helped to ease lots of problem that we were having in the past. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like being able to take away many of the "manual" functions my staff was doing with our previous system. It's capability is more than we need at the moment, but we will definitely grow into it. The user interface is very user friendly for my staff that ranges in age across the board. #### Cons I'm struggling with the price rules function - it doesn't seem to be as user friendly, but we're still in the building process for our business. I know it can work, but it's not as easy as the tutorials make it seem. #### Vendor response Holly, We are SO thrilled that Goebbert's selected Rapid Garden as your trusted partner. Your feedback is especially important to us from the perspective of a customer that is currently in our implementation process. As you know, there is so much to learn in a limited time frame and we do our very best to not overwhelm anyone (mastering a few things at a time is much easier than us throwing the book at you all at once). With that, I've alerted our training team to evaluate our tutorial video on the price rules function to make sure that it showcases the best process for learning this feature of Counterpoint. I'm also pleased to learn that Nelle has already worked with you to dive a bit deeper on this particular function! Thanks again for partnering with us. As always, please contact Nelle or anyone on our help desk team if you have questions of any kind. support@rapidpos.com Cheers! Replied March 2018 --- ### Training and implementation has been smooth. Response time to questions is fantastic. - Overall rating: 5/5 - Reviewer: Diane R. - Product usage: Used daily for less than 6 months - Reviewed: August 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Everything is logical! The color coding in point of sale is helpful and the software is adaptable to my specific needs. As a small business where I function as the IT department along with my actual job, it has been easy to set up from a hardware standpoint and the entire Rapid team is there to assist when questions arise. #### Cons I would not classify it a con in regards to the software but it is a significant amount of information to learn. It requires attention to training and commitment to learning the processes. #### Vendor response Diane, We are thrilled that you are pleased with your decision to partner with Rapid! It's been wonderful working with you and the Farmer's Daughter team to deploy your new POS system. We 100% agree that learning new technology requires commitment and patience (you've got a system with a lot of horsepower, but you have to learn how to drive it before you can really see the impact on your business). Cheers to a successful partnership! Replied August 2017 --- ### Overall it's a very good POS system. It took me some time to learn my way around it. - Overall rating: 5/5 - Reviewer: JoAnne M. - Product usage: Used daily for less than 6 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Mistakes are visible sooner than later. New employees pick it up quick. I work in more of the accounting side, so there are a lot of features that I like. #### Cons Not very user friendly at first. Takes a while to work out the bugs. Not very forgiving when mistakes are made. (not always easily corrected.) Not being able to look up an item and see when we purchased it last and from what vendor. #### Vendor response Joanne, We appreciate you reviewing Rapid Garden POS and we are so happy that your are pleased overall. We agree that learning the ins and outs of Counterpoint takes some time. The investment will pay off! I've created a ticket with our support team to help walk you through item look-up and how to do the detailed searches. The information you are seeking exists! Any time you are having trouble and need a bit of assistance, please reach out to support@rapidpos.com. We are always here to help. Cheers! Replied March 2018 --- ### Rapid Garden POS has been great to work with. - Overall rating: 5/5 - Reviewer: Marlene R. - Product usage: Used daily for less than 6 months - Reviewed: March 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Very user friendly. Very intuitive when loading items to set up program. Large icons make it visible when working on the POS system. #### Cons When doing look ups, would like to be able to type in part of the word and have it pull up options. #### Vendor response Marlene, Thank you SO much for the wonderful review! The great news is that Rapid Garden POS does partial look-ups (in fact, I just tested to make sure I wasn't incorrect). I spoke to Nelle and she has made a note to show you this during your next training session. Related, we appreciate you giving us feedback while you are still learning how to use Rapid Garden POS and Counterpoint. It is very helpful to us in better understanding where we can fill in some gaps during our education process - good news for you is that you still have a slew of sessions yet to come. We can't wait for you to learn more! Cheers! Replied March 2018 --- Rapid Garden POS Reviews, Pros and Cons - 2026 Software Advice