Rapid Gun Systems software


25 reviews(4.5/5)
25 reviews(4.5/5)

RAPID Gun Systems is an on-premise and accessible through cloud Point-of-Sale solution for gun stores. It caters to firearm retailers and helps them manage compliance and gun store management process. It is suitable for both new and established gun stores.

Rapid Gun Systems provides trade-in and buy back management features to stores. A serial tracker offers ways to track the movement of firearms. It offers an integrated electronic bound book and e-commerce options. The Shooting Range Management feature tracks customers check-ins and out of the range, records the time for multiple customers and processes payments. The ID scanner ensures that each person using the range meets the minimum age requirements. Firearms can be tracked in the system with pictures so that reports can be generated if the item is damaged, lost, or stolen.

Supported Operating System(s):
Mac OS , Web browser (OS agnostic) , Windows 8

25 Reviews of Rapid Gun Systems

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  • mark from Jmark Select Arms, Inc.

    Number of employees: 2-10 employees

    March 2018

    The team at RGS have been fantastic to work with.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A near all in one solution for a custom gun shop.

    Pros

    The simplicity of the user interface really makes it easy to follow along. I know that my clerks will be able to use the software easily due to this.

    Cons

    No NIC check integration and lack of SOT support. I would like to see these added at some point to help streamline the processes.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Rapid Gun Systems, Rapid POS

    March 2018

    Thanks for the great review, Mark! We are really looking forward to working with you and the team at JMark. As your training begins - and as you start to work with Rapid Gun Systems - we look forward to gathering your feedback and insights on system improvements. NICS integration is something we wish we could do, but that is a common thing among all gun POS partners. SOT support is a beast, as you know. We do hope one day that we can better service this very specific thing (our research and development team has this on their consideration board for future enhancements). Cheers!

  • Verified Reviewer

    Number of employees: 11-50 employees

    March 2018

    It nice to use and easier the more I use it

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ability to be custom and make it my own and be able to make quick use for items I normally have to search for.

    Cons

    When something goes wrong it is difficult to get back on your feet. It also can be confusing at times as well.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Rapid Gun Systems, Rapid POS

    March 2018

    Anonymous - we appreciate your review, but really wish we knew who you are so we could successfully address any challenges you are facing with Rapid Gun Systems. As you noted, the more you use the system, the easier it becomes. POS systems in general require training and practice in order to master, so it's important to remember that regardless of which solution you chose (in this case https://rapidgunsystems.com/), that it will take some time to get to know the ins and outs. This is why we offer deep dive training and extra education opportunties on system features. We also encourage you to contact our support team (support@rapidpos.com) any time that you have questions. We are here to help - and we want you to know exactly how to use your technology investment. You should never feel that it is difficult to correct an error. In fact, we are regularly told how easy it is to correct errors. Reach out to us so we can course correct the issues you are facing! Cheers!

  • Jon from Rileys Sports Shop

    Number of employees: 11-50 employees

    March 2018

    The system is a lot more complex and non user friendly than it should be.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The interaction between the software and our accounting software was a great improvement over the previous way we did things. The reports are usually pretty good for sales and inventory, and were better than the previous way we did things.

    Pros

    I like that it can interact with our accounting software, it makes our jobs easier. Some of the reports are very useful for our daily accounting functions, but other reports are not always matching up as they should.

    Cons

    I dislike that it takes and arm and a leg to learn all the functionality of this software. They need complete training courses for everything in the software on their website or somewhere else.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Rapid Gun Systems, Rapid POS

    March 2018

    Jon - we appreciate your feedback and are interested in hearing more about the issues you are facing with Rapid Gun Systems. As you know, we employ a Train-the-Trainer model, which allows us to work closely with 2-3 senior level folks. We rely on those folks to properly train the rest of your organization. While we find a high success rate with this approach, there are cases where the detailed training doesn't translate the way we intend it to. I encourage you to check out counterpointuniversity.com. This web portal houses our detailed training videos on all the features of Rapid Gun Systems. We regularly add content as well when topics surface that we haven't covered. In addition, our support team is always available at support@rapidpos.com. They will help with ANY questions you have. We also offer additional training on system features that you haven't quite yet mastered. Improving our product, service, training, etc. is important to us and your feedback will help do that!

  • Rob from Allegheny Arms

    Number of employees: 2-10 employees

    March 2018

    One of the best firearms software I have used thus far.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very easy to use customer database.

    Pros

    Software has many ways to search and collect data. Very easy to use customer database. tech support is amazing and one of the reasons we have a positive experience with Rapid.

    Cons

    Software is buggy. you need to follow a very specific processes to do things. If you get out of order the software will error or lockup. it's not as fluid as it could be. There are a lot of minor program changes if done would make the software so much better.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Rapid Gun Systems, Rapid POS

    March 2018

    Rob, First, THANK YOU for highlighting your experience with our service/support teams. One thing that we believe truly sets us apart from our competitors in the gun POS space is our support. We hear all that time that we blow everyone else out of the water with our help desk and support. We believe that you shouldn't be faced with buying a product and then never getting proper service and support. We pride ourselves on this! So, thank you! Your software comments are a bit more alarming and we'd like to dive a bit deeper into the troubles you are having. I noticed that we only have a few support tickets from you specifically, so we aren't able to pinpoint exactly what issues you've had. I've alerted our team to address this with you the next time you submit a ticket. We want to be the BEST POS for Gun Stores, so let's work together to improve the product! It sounds like you have some good ideas. Cheers! And, thanks again for your kind words.

  • Momi from Cold Country Ammo

    Number of employees: 2-10 employees

    March 2018

    I'm very pleased with our product...Yes pricey but worth it! I really enjoy working with the team!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The most I like about the software is very simple and to the point. You don't need to jump around in the system. Everything is in order...from begin to end. Most excellent customer service! Rapid Gun System has a well rounded team!

    Cons

    Least.....hmmm....If I have to point out a "Cons"......maybe price...but on the other hand well worth it!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Rapid Gun Systems, Rapid POS

    March 2018

    Aloha Momi - thanks for the wonderful review! If we were to pick a con, that's the con we'll take. We know we aren't the cheapest solution on the market, but we do think we are the best value for the money invested (I think you'll agree with that!). We can't wait to work together for many years to come. Always know that we've got your back! Mahalo!

  • mo from FN America

    Number of employees: 501-1,000 employees

    March 2018

    this system rocks

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    serious time savings

    Pros

    This has streamlined every aspect of the inventory, love having a true electronic bound book that makes it very easy to search for serial/part number

    Cons

    being on the east coast and having west coast support makes things difficult at times, we have done a few updates that left us down until noon or so over here due to timezone differences.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Rapid Gun Systems, Rapid POS

    March 2018

    Mo, We rock, because you rock! Partners like you are the reason we love doing what we do every day. We are troubled to hear of the issues you've had getting in touch with our support team. It's surprising as we have a staffed support desk from 6amPT - 10pmPT, Monday through Friday. We open early to ensure that we have ample support for our East Coast clients. We also offer 24/7/365 support for emergencies outside of normal business hours. The only time there will be any delay in reaching the support team is if they are helping other customers, but emailing support@rapidpos.com will ensure that your ticket immediately gets in the queue and is responded to quickly. Please do alert us if you continue to experience issues getting in touch with the support team. You can always call our President, Bart, directly to express any concerns - (619) 754-4100. We appreciate you!

  • Bill from Brass & Bass

    Number of employees: 2-10 employees

    August 2017

    Very nice product that has steamed lined most of our ATF processes.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy touch screen that is customize-able to each situation and built for ease of use....

    Cons

    There are a few simple POS functions that this does not offer that i think should come with the system for how much you are paying for it.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • HILLIARY from On Target Gun Club

    Number of employees: 11-50 employees

    August 2017

    Great Customer service

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Touch screen easy to use - customization features - Customer Service is awesome & you can get help same day

    Cons

    It has taken a few month of growing pains to get things the way we want it and some features are not as we understood.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Andrea from Classen Arms

    August 2017

    Everyone was nice and friendly and great to work with.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    I like how easy it is to use. Everyone in store that uses it we are all doing things the same. Also it prompts when you forget something.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Fae from CountyLine Shooting Sports

    Number of employees: 2-10 employees

    August 2017

    We purchased this system not long after we purchased our store due to an inadequate system

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    increased efficiency. Excellent inventory control. Excellent serialized tracking methods.

    Pros

    The electronic bound book and gunsmithing modules. They have increased our back office efficiency.

    Cons

    The software itself is very good. What I like least is I do not think we were given enough instruction on its complete use. Therefore, I sometimes need to call the help desk for instruction on things that I probably should have known how to do and am charged a fee.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Rapid Gun Systems, Rapid POS

    August 2017

    Fae, We are so happy that you are part of the Rapid Gun Systems family and we really appreciate the feedback. As you know, our POS solution is comprehensive and very robust. We agree that it takes time to learn all the ins and outs - and that even carefully planned coursework can't teach a user everything about a product in a condensed timeframe. We structure our education and training around the most used modules and anything specific that you would like to learn upfront. We do our best to cover as much as possible prior to implementation! We want every partner of ours to feel that they have the ability to control their "POS destiny", which is why we allow you to select your ongoing service level. Some prefer to pay as they use it, and some prefer to have unlimited support for a monthly fee. The important thing is that you can change your mind any time! We can add additional training courses for specific modules or set aside time to retrain - just give us a call to schedule!

  • Matt from Bourbon City Firearms

    Number of employees: 2-10 employees

    August 2017

    Good experience overall support hours with the time change difference could be improved

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    A quality POS

    Pros

    It's a Full featured system that leaves room to expand and grow with your business. It's really a good platform.

    Cons

    The learning curve and limited training that was provided makes it difficult to trim new hires on the system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Rapid Gun Systems, Rapid POS

    August 2017

    Matt, We appreciate you trusting your business with Rapid Gun Systems. We pride ourselves on providing world-class customer service, which is why we have an on-call team available 24/7/365. You should never have a problem reaching our help desk & we sincerely apologize if that has been your experience at any point in time during our partnership. We stand by our service promise so much that you have direct access to our president, Bart, in the event you feel our team isn't responding appropriately. Expect that you'll receive a call soon to reinforce the value we place on customer service (& to be sure that you have Bart's cell number). We agree 100% with you that there is a time investment required to learn how to use all the advanced features of Rapid Gun Systems. We are more than happy to offer a refresher course and/or a training course for new employees. We can even schedule training for specific modules. CounterpointUniversity.com also has some great videos for reference.

  • Irene from Rockland Indoor Shooting

    Number of employees: 11-50 employees

    August 2017

    Overall extremely positive. Loved my crew of people

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    I learned way more about gun sales and laws getting into this system then I could have ever learned elsewhere.

    Pros

    It is really very easy to use once training is finished. I loved how close I worked with a select few individuals. It made training easier and was able to be geared exactly for our store.

    Cons

    Just like any other form of technology, there are always kinks. I do not feel the price will ever be worth what was actually received. But then again, I may be biased on that.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Janell from On Target Gun Club

    August 2017

    The technical support team is great at fixing any problems we may have in a timely manner.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    This software is easy to understand. It also has lots of options and categories to choose from which makes it very helpful.

    Cons

    This software does not allow us the option to change what we call "simple corrections" such as, Item Quantity and Last Cost. Once these and other selections have been made and saved there is no way for us to change them if there is an error. Therefore, we have a lot of DO NOT USE items in our system.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Rapid Gun Systems, Rapid POS

    August 2017

    Janell, Thank you for taking time to make us aware of the "issues" you are experiencing. I have forwarded your review to our support team and they intend to reach out to your management team to see if we can get some additional training approved. Based on your feedback it seems like we can "fix" and course correct the problems you are experiencing. Please know that you can always contact our help desk/support team at 619) 754-4100 (prompt 3) and they will assist in any way. We find that many times the issues our partners experience are easily corrected (plus, we can instantly deflate any frustrations and anxiety). Let us help!

  • Miles from Bulls Eye Tange

    Number of employees: 2-10 employees

    August 2017

    Excellent

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Lots of features love the reports I can run. I find it easy to use the customer support is awesome.

    Cons

    The learning curve for teaching new employees is a little strong. Wish there was a manual or additional training that was offered.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Rapid Gun Systems, Rapid POS

    August 2017

    Miles, It can't get much better than an "Excellent" review! Thank you for trusting your business with Rapid Gun Systems! We agree that there is a learning curve and that with any robust system it takes time to learn all the ins and outs. Our training program is structured to get you up and running (on basic use combined with any additional module add-ons that you would extra training on). With that said, you are able to set-up any add-on training whenever you like (whether it be a refresher course, a new module/feature that you would like to learn more about, or you have a new hire(s) that you want to train). If you prefer to do self-guided learning, we have a ton of information (including video instruction) on CounterpointUniversity.com. We encourage you to check out the site - you may be pleasantly surprised at the free training tools offered!

  • Alecia from Central Kentucky Gun & Range

    Number of employees: 2-10 employees

    August 2017

    Only been open for seven months but its worked great for us

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It has always been dependable in its functions and even if there was a problem it was easily fixed by our management team.

    Pros

    How the system has been easily taught to all of our employees. We have a few older employees that hate using computers however after working with them for a short time they have enjoyed using the system. Love that the system is very easy to read with big letters and bright colors.

    Cons

    The delay for the customer to slide their credit card causes some frustration because it sometimes is on a longer delay than other days.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Dwain from Waymore Silencers

    Number of employees: 1 employee

    August 2017

    DEPENDABLE

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Better organized and electronic bound book.

    Pros

    Software is somewhat easy to use but took longer than expected to transition. Training was thorough and customer support is great. Nell was/is a great mentor.

    Cons

    The "work around" for NFA items is disappointing. You have to put the item on layaway and Texas requires sales tax to be payable when collected, so the workaround is cumbersome and error prone. Wish that the system was better for the NFA items.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Rapid Gun Systems, Rapid POS

    August 2017

    Dwain, Nelle is a gem and we are so lucky to have her (and the rest of our service and support team)! I've forwarded your feedback to our team so they can address the issues you are experiencing with NFA items. As you know, Texas has some very specific requirements and because of this the standard layaway feature in Counterpoint isn't structured to recognize the sale until after the layaway has been recategorized as an actual sale. I confirmed with the team that this is a customization that we can build for you so you won't have to employ a workaround option. Our team will reach out to discuss if this is an option for you. Also, we just launched a new version of Counterpoint which has an updated look-and-feel, as well as some new features. Thank you for being a valued partner!

  • Aubrey from The Gun Range San Diego

    August 2017

    The software is clunky and awkward. Some actions take more steps than necessary and difficult.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It has the potential to do so much more than it currently is. It seems as if the developing and building process was done more efficiently, the program would be more of an asset.

    Cons

    There are many actions that are made more difficult than they need to be. I think other programs run smoother and are more user friendly. It takes a long time for our team to find solutions through the software. We are still missing components that would be important to running our business, such as the membership portal.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Rapid Gun Systems, Rapid POS

    August 2017

    Aubrey, We very much appreciate your feedback and are hoping we can work together to ease the pain points that you are experiencing with the system. We often find that we can easily resolve issues with a quick call to the help desk. We also recommend setting up a system refresher course. It's fairly common that the longer a system has been deployed that more and more users have come and gone and likely the newest users didn't get the same level of system training that the original users did. We'd be happy to get a training set up so we can ensure that everyone is up to speed! Great new is that we just launched a new version of Counterpoint which includes an updated user interface, improved search functionality, and a slew of other features that significantly updated the "old" experience. We also are launching our new membership portal in Q4, so we'll be reaching out to your management team to discuss adding the new module AND upgrading to the new system. Cheers!

  • Stephanie from Fehner & Son Grain Co. LP

    August 2017

    This is a great company to deal with! They have an amazing system that meets all of our needs!!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    This software has made it very easy to keep track of all of our serialized and non serialized inventory!

    Pros

    This software is so easy to use! I love all of the reporting capabilities as well as the inventory accuracy!

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • DENNIS from Defender Outdoors

    Number of employees: 11-50 employees

    August 2017

    No support after or before California business hours.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Use in store processing.

    Pros

    It looked good. It had a nice layout and colors. Quote function was nice. Liked Customer history functions. Customer service was nice and helpful but hard to get a hold of at certain times.

    Cons

    Sometimes it was hard to navigate to find what you were looking for. Had to open too many screens to get to something that should have been much simpler. Had to log on multiple times.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: Rapid Gun Systems, Rapid POS

    August 2017

    Dennis, Thank you for taking the time to provide feedback - we very much appreciate it! As a company we pride ourselves on customer service, which is why we are committed to being available 24/7/365 to service our customers. We regret that you've experienced anything but perfection as it relates to our availability. If you aren't aware, we give each of our customers direct access to our president, Bart, to ensure that if the help desk is tied up that you always have an outlet to get a live person on the line (any time, day or night). I will have a member of our team reach out to make sure that you have Bart's number in case you every have an issue reaching our support team. We also are excited to announce that we just launched a new user interface within Rapid Gun Systems and part of the update includes advanced search functionality, making it even easier to find things within Counterpoint. I've alerted our support team to reach out to discuss upgrading your system.

  • Dustin from Quick's Guns and Transfers

    Number of employees: 2-10 employees

    August 2017

    Great System Overall!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Keeps A&D book compliant.

    Pros

    Keeps A&D book straight. Does layaway, special orders, gunsmithing and shipping. Makes interacting with the ATF go smoothly. Customer service is amazing. I pay the monthly service fee and they are quick to fix any issues I have.

    Cons

    Steep learning curve. It takes 10-20 hours of class to learn the system in and out. Once it "clicks" it's second nature though.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
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