Rapid Gun Systems Software


 

Rapid Gun Systems is a custom POS that can be deployed on-premise or accessed through the cloud. It's designed specifically to meet the needs of firearm retailers, with several features that help to ensure compliance while handling point-of-sale and gun store management processes. The system is suited for both established, and newly-formed gun stores alike, and is fully ATF compliant.

Rapid Gun Systems allows stores to manage trade-ins or buy backs, and the serial tracker offers a way to track the movement of firearms. The system also includes an integrated electronic bound book and offers options for integrated eCommerce. The Shooting Range Management feature tracks customers who have checked in and out of the range, records the time for multiple customers, and processes payments accordingly. An ID scanner ensures that each person using the range meets the minimum age requirements. Firearms can be tracked in the system with pictures so that reports can be generated if the item is damaged, lost, or stolen.

 

Rapid Gun Systems - Integrated shooting range manager
 
  • Rapid Gun Systems - Integrated shooting range manager
    Integrated shooting range manager
  • Rapid Gun Systems - Integrated eBound book
    Integrated eBound book
  • Rapid Gun Systems - Product labels
    Product labels
  • Rapid Gun Systems - Electronic 4473
    Electronic 4473
  • Rapid Gun Systems - Customers can view the wait list
    Customers can view the wait list
Supported Operating System(s):
Mac OS, Web browser (OS agnostic), Windows 8

19 Reviews of Rapid Gun Systems

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Bill from Brass & Bass
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Very nice product that has steamed lined most of our ATF processes.

Ease-of-use

Functionality

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Pros

Easy touch screen that is customize-able to each situation and built for ease of use....

Cons

There are a few simple POS functions that this does not offer that i think should come with the system for how much you are paying for it.

Review Source: Capterra
 

HILLIARY from On Target Gun Club
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Great Customer service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

Touch screen easy to use - customization features - Customer Service is awesome & you can get help same day

Cons

It has taken a few month of growing pains to get things the way we want it and some features are not as we understood.

Review Source: Capterra
 

Andrea from Classen Arms

August 2017

August 2017

Everyone was nice and friendly and great to work with.

Ease-of-use

Functionality

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Pros

I like how easy it is to use. Everyone in store that uses it we are all doing things the same. Also it prompts when you forget something.

Review Source: Capterra
 

Fae from CountyLine Shooting Sports
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

We purchased this system not long after we purchased our store due to an inadequate system

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Functionality

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increased efficiency. Excellent inventory control. Excellent serialized tracking methods.

Pros

The electronic bound book and gunsmithing modules. They have increased our back office efficiency.

Cons

The software itself is very good. What I like least is I do not think we were given enough instruction on its complete use. Therefore, I sometimes need to call the help desk for instruction on things that I probably should have known how to do and am charged a fee.

Review Source: Capterra

  Response: Rapid Gun Systems, Rapid POS

Date: August 2017

August 2017

 

Fae,

We are so happy that you are part of the Rapid Gun Systems family and we really appreciate the feedback. As you know, our POS solution is comprehensive and very robust. We agree that it takes time to learn all the ins and outs - and that even carefully planned coursework can't teach a user everything about a product in a condensed timeframe. We structure our education and training around the most used modules and anything specific that you would like to learn upfront. We do our best to cover as much as possible prior to implementation!

We want every partner of ours to feel that they have the ability to control their "POS destiny", which is why we allow you to select your ongoing service level. Some prefer to pay as they use it, and some prefer to have unlimited support for a monthly fee. The important thing is that you can change your mind any time! We can add additional training courses for specific modules or set aside time to retrain - just give us a call to schedule!

 

Matt from Bourbon City Firearms
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Good experience overall support hours with the time change difference could be improved

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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A quality POS

Pros

It's a Full featured system that leaves room to expand and grow with your business. It's really a good platform.

Cons

The learning curve and limited training that was provided makes it difficult to trim new hires on the system.

Review Source: Capterra

  Response: Rapid Gun Systems, Rapid POS

Date: August 2017

August 2017

 

Matt,

We appreciate you trusting your business with Rapid Gun Systems.

We pride ourselves on providing world-class customer service, which is why we have an on-call team available 24/7/365. You should never have a problem reaching our help desk & we sincerely apologize if that has been your experience at any point in time during our partnership. We stand by our service promise so much that you have direct access to our president, Bart, in the event you feel our team isn't responding appropriately. Expect that you'll receive a call soon to reinforce the value we place on customer service (& to be sure that you have Bart's cell number).

We agree 100% with you that there is a time investment required to learn how to use all the advanced features of Rapid Gun Systems. We are more than happy to offer a refresher course and/or a training course for new employees. We can even schedule training for specific modules. CounterpointUniversity.com also has some great videos for reference.

 

Irene from Rockland Indoor Shooting
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Overall extremely positive. Loved my crew of people

Ease-of-use

Functionality

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Customer Support

Value for Money

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I learned way more about gun sales and laws getting into this system then I could have ever learned elsewhere.

Pros

It is really very easy to use once training is finished. I loved how close I worked with a select few individuals. It made training easier and was able to be geared exactly for our store.

Cons

Just like any other form of technology, there are always kinks. I do not feel the price will ever be worth what was actually received. But then again, I may be biased on that.

Review Source: Capterra
 

Janell from On Target Gun Club

August 2017

August 2017

The technical support team is great at fixing any problems we may have in a timely manner.

Ease-of-use

Functionality

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Customer Support

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Pros

This software is easy to understand. It also has lots of options and categories to choose from which makes it very helpful.

Cons

This software does not allow us the option to change what we call "simple corrections" such as, Item Quantity and Last Cost. Once these and other selections have been made and saved there is no way for us to change them if there is an error. Therefore, we have a lot of DO NOT USE items in our system.

Review Source: Capterra

  Response: Rapid Gun Systems, Rapid POS

Date: August 2017

August 2017

 

Janell,

Thank you for taking time to make us aware of the "issues" you are experiencing. I have forwarded your review to our support team and they intend to reach out to your management team to see if we can get some additional training approved. Based on your feedback it seems like we can "fix" and course correct the problems you are experiencing.

Please know that you can always contact our help desk/support team at 619) 754-4100 (prompt 3) and they will assist in any way. We find that many times the issues our partners experience are easily corrected (plus, we can instantly deflate any frustrations and anxiety). Let us help!

 

Miles from Bulls Eye Tange
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Excellent

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
Value for Money
Value
Support
Pros

Lots of features love the reports I can run. I find it easy to use the customer support is awesome.

Cons

The learning curve for teaching new employees is a little strong. Wish there was a manual or additional training that was offered.

Review Source: Capterra

  Response: Rapid Gun Systems, Rapid POS

Date: August 2017

August 2017

 

Miles,

It can't get much better than an "Excellent" review! Thank you for trusting your business with Rapid Gun Systems!

We agree that there is a learning curve and that with any robust system it takes time to learn all the ins and outs. Our training program is structured to get you up and running (on basic use combined with any additional module add-ons that you would extra training on). With that said, you are able to set-up any add-on training whenever you like (whether it be a refresher course, a new module/feature that you would like to learn more about, or you have a new hire(s) that you want to train). If you prefer to do self-guided learning, we have a ton of information (including video instruction) on CounterpointUniversity.com. We encourage you to check out the site - you may be pleasantly surprised at the free training tools offered!

 

Alecia from Central Kentucky Gun & Range
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Only been open for seven months but its worked great for us

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Support

It has always been dependable in its functions and even if there was a problem it was easily fixed by our management team.

Pros

How the system has been easily taught to all of our employees. We have a few older employees that hate using computers however after working with them for a short time they have enjoyed using the system. Love that the system is very easy to read with big letters and bright colors.

Cons

The delay for the customer to slide their credit card causes some frustration because it sometimes is on a longer delay than other days.

Review Source: Capterra
 

Dwain from Waymore Silencers
Number of employees: 1 employee Employees number: 1 employee

August 2017

August 2017

DEPENDABLE

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Quality
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Better organized and electronic bound book.

Pros

Software is somewhat easy to use but took longer than expected to transition. Training was thorough and customer support is great. Nell was/is a great mentor.

Cons

The "work around" for NFA items is disappointing. You have to put the item on layaway and Texas requires sales tax to be payable when collected, so the workaround is cumbersome and error prone. Wish that the system was better for the NFA items.

Review Source: Capterra

  Response: Rapid Gun Systems, Rapid POS

Date: August 2017

August 2017

 

Dwain,

Nelle is a gem and we are so lucky to have her (and the rest of our service and support team)!

I've forwarded your feedback to our team so they can address the issues you are experiencing with NFA items. As you know, Texas has some very specific requirements and because of this the standard layaway feature in Counterpoint isn't structured to recognize the sale until after the layaway has been recategorized as an actual sale. I confirmed with the team that this is a customization that we can build for you so you won't have to employ a workaround option. Our team will reach out to discuss if this is an option for you.

Also, we just launched a new version of Counterpoint which has an updated look-and-feel, as well as some new features.

Thank you for being a valued partner!

 

Aubrey from The Gun Range San Diego

August 2017

August 2017

The software is clunky and awkward. Some actions take more steps than necessary and difficult.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
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Quality
Value for Money
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Support
Pros

It has the potential to do so much more than it currently is. It seems as if the developing and building process was done more efficiently, the program would be more of an asset.

Cons

There are many actions that are made more difficult than they need to be. I think other programs run smoother and are more user friendly. It takes a long time for our team to find solutions through the software. We are still missing components that would be important to running our business, such as the membership portal.

Review Source: Capterra

  Response: Rapid Gun Systems, Rapid POS

Date: August 2017

August 2017

 

Aubrey,

We very much appreciate your feedback and are hoping we can work together to ease the pain points that you are experiencing with the system. We often find that we can easily resolve issues with a quick call to the help desk. We also recommend setting up a system refresher course. It's fairly common that the longer a system has been deployed that more and more users have come and gone and likely the newest users didn't get the same level of system training that the original users did. We'd be happy to get a training set up so we can ensure that everyone is up to speed!

Great new is that we just launched a new version of Counterpoint which includes an updated user interface, improved search functionality, and a slew of other features that significantly updated the "old" experience.

We also are launching our new membership portal in Q4, so we'll be reaching out to your management team to discuss adding the new module AND upgrading to the new system.

Cheers!

 

Stephanie from Fehner & Son Grain Co. LP

August 2017

August 2017

This is a great company to deal with! They have an amazing system that meets all of our needs!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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This software has made it very easy to keep track of all of our serialized and non serialized inventory!

Pros

This software is so easy to use! I love all of the reporting capabilities as well as the inventory accuracy!

Review Source: Capterra
 

DENNIS from Defender Outdoors
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

No support after or before California business hours.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Value for Money
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Support

Use in store processing.

Pros

It looked good. It had a nice layout and colors. Quote function was nice. Liked Customer history functions. Customer service was nice and helpful but hard to get a hold of at certain times.

Cons

Sometimes it was hard to navigate to find what you were looking for. Had to open too many screens to get to something that should have been much simpler. Had to log on multiple times.

Review Source: Capterra

  Response: Rapid Gun Systems, Rapid POS

Date: August 2017

August 2017

 

Dennis,

Thank you for taking the time to provide feedback - we very much appreciate it!

As a company we pride ourselves on customer service, which is why we are committed to being available 24/7/365 to service our customers. We regret that you've experienced anything but perfection as it relates to our availability. If you aren't aware, we give each of our customers direct access to our president, Bart, to ensure that if the help desk is tied up that you always have an outlet to get a live person on the line (any time, day or night). I will have a member of our team reach out to make sure that you have Bart's number in case you every have an issue reaching our support team.

We also are excited to announce that we just launched a new user interface within Rapid Gun Systems and part of the update includes advanced search functionality, making it even easier to find things within Counterpoint. I've alerted our support team to reach out to discuss upgrading your system.

 

Dustin from Quick's Guns and Transfers
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great System Overall!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
Value
Support

Keeps A&D book compliant.

Pros

Keeps A&D book straight. Does layaway, special orders, gunsmithing and shipping. Makes interacting with the ATF go smoothly. Customer service is amazing. I pay the monthly service fee and they are quick to fix any issues I have.

Cons

Steep learning curve. It takes 10-20 hours of class to learn the system in and out. Once it "clicks" it's second nature though.

Review Source: Capterra
 

William from WJS Guns LLC
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Rapid is a good system for Firearms sales and does a nice job of managing customers and inventory.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Support

Noce customer management

Pros

The e4473 is a good feature however it is an add on. I like the DL scan feature and inventory module however I wish it was more powerful. Inventory management is good and fairly easy to use and the ability to put required fields is a plus. One of the best features is the multi gun email received when a person is required to have extra forms filed for their purchase. The ease of use in the fact that this fills out the for for you is also a great feature. Touch screen works well and is easy to edit and customize.

Cons

Screen size on the NCR POS is too small so you can not have a lot of buttons on one screen. The ability to edit price tags and label is an add-on feature that should be included with the software. For the price many of the optional features should be included like the advanced inventory module and the quickbooks integration. Training could be better and since you are buying the software and hardware you should be allowed to have complete access to your SQL database but you are not. Customization is something that should be able to be done by the end user and not something that requires charge from support to have done like a simple MSPR added to your price tags or the ability to print counter tags. Have some errors that do not get swift attention form support and they tend to fix issues without calling to verify or confirm that it has been resolved so I have had to reopen ticket more than once. PRice to add an extra license is overly expensive and support does not include upgrades as it should. If you own the e4473 as we do and pay support you should not have a fee charged to you when the forms change by the ATF since you pay a hosting fee for the e4473 and support.

Review Source: Capterra

  Response: Rapid Gun Systems, Rapid POS

Date: August 2017

August 2017

 

William,

Thank you for being a valued customer and trusting your business with Rapid Gun Systems. Your feedback is appreciated and assists us in becoming a better partner for you and all of our gun store customers.

I have forwarded your feedback to our support team and they will reach out to address your concerns (including the possibility of upgrading to hardware with larger screens). We've also recently upgraded to a new version of Counterpoint which has an updated user interface and some new features.

 

Rich from Adam's Armory
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

The training/support staff are OUTSTANDING...

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

Simplifies our daily / monthly operations

Pros

1. Does our firearms bound book
2. Sales / taxes reports
3. Customized POS screen
4. Customer information

Cons

1. Only able to conduct certain actions on the POS screen and not in the office, ie. buy backs.
2. Going into sleep mode and having to log on the office terminals, or use user ID swipe cards
only on POS terminal.
3. Unable to extend the time before going into sleep mode.
4. Should be easier to obtain simple inventory reports.
5. Item entries should also include Mfg and not just vendor for ease of reporting.

Review Source: Capterra

  Response: Rapid Gun Systems, Rapid POS

Date: August 2017

August 2017

 

Rich,

We LOVE to hear that you are having a great experience with our training and support teams. We pride ourselves on providing world-class service!

We'd love to discuss the issues you are experiencing in more detail as some of them are compliance related and we unfortunately can't control (e.g. sleep mode functionality). Related to the reporting, we can customize any of the reports (and create new ones), we simply need the details of what you are looking for and we can build it. I've forwarded your feedback to our support team and someone will be reaching out to see how we can iron out the frustrations you are experiencing.

Thanks for being a valued partner!

 

Joshua from Bourbon City Firearms
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2017

August 2017

Great system it really has grown into everything you need

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
Value
Support

Stream line

Pros

Electronic bound book, they really support the 2a community , touch screen is very user friendly, Intervration with our vendors

Cons

Tech support is in California when I can at 9am est with a emergentcy it takes 1-3 hours to get a call back

Review Source: Capterra

  Response: Rapid Gun Systems, Rapid POS

Date: August 2017

August 2017

 

Joshua,

We are pleased to read that you are enjoying all the features and functionality of Rapid Gun Systems. Our intention is (and always will be) to give our customers the best system filled with solutions to everyday pain points - and that includes exemplary customer service and support. Our promise to you includes on-call support staff 24/7/365, so that you never have to wait for our physical office to open. We sincerely apologize if you experienced anything but perfection. A member of our support staff will be contacting you to reinforce our service promise and to make sure that you have direct access to our president Bart's mobile phone. Any time that you feel you aren't receiving the proper attention, we encourage you to call Bart directly (you should never have to wait 1-3 hours for confirmation that we received your request).

Thank you for the feedback as it helps us do what we do even better.

 

Christian from Kentucky Gun Co

August 2017

August 2017

We switched from Celerant and we are never going back! Rapid has streamlined our processes!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Value for Money
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Support
Pros

Ease of use for gun sales makes this a no-brainer for any FFL. It has simplified our tasks from receiving all the way to disposition.

Cons

A better GUI would be nice to help with some of our users who are a little less tech savy and need it simple/stupid.

Review Source: Capterra

  Response: Rapid Gun Systems, Rapid POS

Date: August 2017

August 2017

 

Christian,

We are so happy that you made the switch (and even more thrilled that we've proven to you the value of Rapid Gun Systems!).

As you know, we've invested a lot of thought into our solution and are excited to announce that we've recently rolled out a new user interface. We received a lot of feedback that the look-and-feel needed a facelift, so we did it! I've forwarded your review to our virtual CIO and he'll be reaching out to introduce himself and share with you the new interface, as well as discuss next steps if you are interested in adopting the updated version of the software.

Thanks for being a valued partner!

 

Tony from Kentucky Gun Company
Number of employees: 11-50 employees Employees number: 11-50 employees

August 2017

August 2017

Best Customer Service, Easy to Use System

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Functionality
Product Quality
Quality
Value for Money
Value
Support

Speed, Reporting, User Friendly. almost to many benefits to mention

Pros

The Ability to customize almost anything, we have added so many customizations over the past year and will be adding many more in the future.

Cons

Needs a facelift on appearance other than that no other flaws, some of the forms and windows look a little out dated

Review Source: Capterra

  Response: Rapid Gun Systems, Rapid POS

Date: August 2017

August 2017

 

Tony,

Thank you for the glowing review. We value our partnership with Kentucky Gun beyond what words can express. Working with your team to develop customizations helps us provide a better offering to all gun stores that adopt that Rapid Gun Systems product.

You'll be excited to learn that Rapid Gun Systems just went through a UI facelift to update our look and feel. We received a lot of feedback that the product was amazing but it felt the appearance was a little "too old looking". We heard it enough that we did something about it and now we'd love to share it with you and your team. Our virtual CIO will be reaching out to schedule some time with you to introduce the newest version of the product and to see if that is something you are interested in adopting.

Cheers!