I have used RB since 2007 and absolutely love the software. It has helped in so many areas of our business.

Inventory management between 3 locations and the ability to schedule service.

Inventory isn't always correct, but way better than the way we did before. RB is by no means perfect but it's as close to it that I have found and easy to use and train people on.

What is really great is the very good support team which is always helpful and very knowledgeable.

Route Planning, Customer Data base, Accounts receivables

It is bit complicated to use and need a lot of time to understand all features. An intensive training at the beginning is necessary. The inventory part of the program is unpractical and should be easier to use. The graphic design of the program and its many functions should be made more modern with push buttons etc. The program is obviously made by by sophisticated software engineers. Further developing the product more with a user perspective and making functionalities easier to use would be helpful.

I have been with them for a long time and they are good people. I just feel like in just a few aspects they are being left behind. I do not want to leave but I am going to have too.

The program is a whole package. Scheduling, Billing, POS

I wished it was on the cloud. I am constantly having issues with glitches. I come in and I cannot access RB. It takes hours sometimes to clear up the issues. Sometimes RB says its on there end and then sometimes they say its my server. 2 times in the last two months I was unable to print the schedules for my guys and we are completely shut down until it is straightened out. I have learned to print the schedules the night before just in case and that has saved me. I would like a more stream line set up than Mobile Live. Its very antiquated compared to other pool service software mobile apps. Always having connection issues. No before and after pictures with time stamps.

I can bill customers out so much easier, inventory management is simple, I can focus more time on service calls and generating money rather than deal with a POS system that takes forever to get things done.

It's easy to use. I used another POS system last year and I had to switch to RB controls before my contract was up with the other system (I still have 1 year remaining on that contract). To simply say it, RB is just better in every way. One feature that is nice is the ability to attach photos to customers in their file. I attach liner drawings, safety cover drawings, etc to make it easy to reorder when the time comes around. What's nice is when you need help, RB is there to help you. I've had to call tech support numerous times asking for help. Instead of just fixing the problem for you, they take the time to show you how to fix it or make any adjustments you need and they aren't bothered to help. It's refreshing, the customer service is second to nobody.

That I didn't switch to RB controls sooner... seriously. I can't think of any cons off the top of my head.

Overall experience is wonderful. RB should be very proud and lucky to have employees like [SENSITIVE CONTENT HIDDEN], best customer service, very knowledgeable, friendly and patient.

The one thing I like most about this software is, it come with the most amazing, courteous, easy to understand customer support. I am new to the software and any questions I have are quickly and efficiently resolved and or explained. The software in it self has multiple features that are fairly easy to navigate.

The inventory section of the software. Its not very user friendly and is messy making it confusing. Billing needs to have the option to do bank withdraw for the monthly billing payments.