Point of Rental Software

Find out more:

Find out more:

About Point of Rental Software

Rental Essentials is a cloud-based rental and inventory management software, which assists businesses of all sizes with online bookings and preventive maintenance. Its key features include accounting, customer information, reporting and rate management. Rental Essentials comes with a mobile application, which enables users to access delivery and pickup information, scan items via barcodes and process payments. Teams can use this system to set billing intervals and generate invoices as per schedule. The solution lets managers maintain logs to track intervals for time or meter-based preventive maintenance. Additionally, staff can take pictures of rental equipment and monitor damages. Rental Essentials allows supervisors to create contracts, generate quotations ...
Close

Image 1 of 3

Rental Essentials scheduling dashboard screenshot

Headshot of Software Advice Advisor

Find the right Retail POS Systems for you.

What key features are most important to you in Retail POS Systems?

Point of Rental Software User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 78 reviews

User Profile

Nazli

Bravo Location Rentals

Verified reviewer

Company size: 51-200 employees

Industry: Events Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed November 2018

My Point of Rental Software story

I’ve been using Point of Rental Software since 2013 and I have absolutely using the software. The support staff is always there to help if you need them. I also really like the her help feature that allows you to read up on how to use the software.

Pros

Windows based Support team Ease of use Integrated website

Cons

Still working out the French translation

Response from Point of Rental Software

Thanks, Nazli! We're glad you're enjoying the software and our support staff. As you might have heard, we're making a push to get more French-friendly, having added a few French-speaking support team members and a French Canadian salesperson! We look forward to when we're able to be as magnifique in French as we are in English. =)

Replied November 2018

User Profile

Daryl

Tents For Rent LLC

Verified reviewer

Company size: 11-50 employees

Industry: Events Services

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

4

Customer support

5

Functionality

5

Reviewed November 2019

Great software, even better support

Overall, we enjoy using POR. We have moved to POR six years ago and we wouldn't go anywhere else if we had to make the decision again.

Pros

This is the gold standard of rental software. Their support is legendary. They have many years of experience in the industry. Most of their staff come from the rental industry Their software is very feature rich (more than anything else I've ever seen. They have a wonderful system to manage availability of rental items They are very responsive to requested features from their users. New features are being added to allow customers pay and ask for quotes online. Data can be pulled into other software for analysis and reporting.

Cons

Their support quality has suffered as they have grown very quickly in the past few years. It is legacy software which makes it a bit less user friendly and difficult to learn. It is required to be run on a Remote Desktop server. So, the full functionality is not available easily on mobile devices.

Reasons for choosing Point of Rental Software

Testimonials from other customers. Features that we needed.

Reasons for switching to Point of Rental Software

Poor support Software problems

Response from Point of Rental Software

Thanks, Daryl! We're glad to have you as a part of the Point of Rental family and we think you'll be excited about the direction we're taking the software in the future as we increase accessibility and focus on ease of use. We're also excited to see our new Pointers become the trusted experts that you love to talk to in the future because they're so knowledgeable. =)

Replied November 2019

Jimmy

FERAL

Verified reviewer

Company size: 11-50 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

1

Value for money

3

Customer support

1

Functionality

1

Reviewed April 2021

Too Many Limitations for Any Serious Business to Consider for Online Bookings

It's one thing to have issues. Software is buggy. It's always evolving. But to have to pay $75/month for the right to call them and get help? Just awful. That would maybe be tolerable if they had a chat option. Nope. Or if they responded to emails swiftly. Nope. If you have a critical issue, you are on your own. Good luck. Your customers pay the price and you lose the business.

Pros

The back end is fine. Not great. It gets the job done, but the interface and UI for online is antiquated. There are so many platforms out there with slick functionality and workflow that they're getting left behind without some SERIOUS upgrades.

Cons

I can't say it all in 1,500 characters. Let's start with customer service. You actually have to pay $75 for phone customer service with most plans. Huh? That means either 1) you're likely to have so many issues that it's worth $75 to get help fixing them, or 2) They don't want to assist their customers unless they can extort an extra $75 for the honor. Absurd. We work with dozens of SaS companies, and nobody else does this. Now to online bookings: If you take bookings online you need to look elsewhere. Don't even consider Point of Rental. The online functionality is absolutely terrible. Scary bad. Cart abandonment is the #1 issue facing web businesses these days, and creating redundant and unnecessary steps in the checkout process just can't happen.This is Ecommerce 101, don't stand between your customers and payment. As it sits right now, the POR checkout needs an overhaul. 1) Customers need the option to check out as a guest. Quick checkout. Every online business in the world offers this option. To make matters worse, the customer has to navigate back to their email after signing up for an account to confirm their email, and then navigate back to the site. Only to be hit with a Recaptca verification. After they've already verified their email. So they have to prove that they are who they are twice. Why can't they just pay and get their stuff? That's not to even mention all of the bugs with the checkout process. I don't know why they make it so difficult.

Reasons for choosing Point of Rental Software

Because I'm an idiot.

Response from Point of Rental Software

Hey Jimmy, thanks for the feedback. Our support team will be reaching out shortly to help with any issues you're currently having. They'll also be able to show you how to access our support team via chat.

Replied April 2021

Alina

Emerald City Statewide

Verified reviewer

Company size: 11-50 employees

Industry: Construction

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

1

Value for money

1

Customer support

1

Functionality

3

Reviewed December 2020

It did not work for us

It was really not great. we work with many companies. There is a bit of give and take in each business relationship. With Point of Rental there were many promises and no quality follow-up. The process took many times longer, in the end, the software was not workable for us, the money was taken and not refunded. Their contract in fine lines guarantees that so please read carefully all fine print.

Pros

Point of Rental Software was presented to us as a Caddilac of rental software. It has many features and it seemed as it was capable of meeting and exceeding our needs.

Cons

The promises made during the steps leading to signing the contract and then implementing the software for us were not. The communications with us were sparse and low quality, not prepared. The structure of the whole process was to get to scheduling the training at which point it was obvious that the software does NOT work for us but several thousands of dollars were paid but not refunded.

Reasons for choosing Point of Rental Software

Point of Rental seem to offer more features.

Reasons for switching to Point of Rental Software

Sirius software was a capable program but quite involved with its own poblems.

Response from Point of Rental Software

Hey Alina, I'm sorry to hear you felt that way! I was just notified of this review today, and anything I say will be utterly inadequate as a response by this point. I've been told you've already had conversations with members of our sales team, but I'm reaching out to you via email to try to figure out where everything seemed to go wrong from your perspective - we're updating our implementation processes and I want to ensure that we don't run into the same situation with anyone else. -Brian

Replied February 2021

Beverly

Down to Earth Equipment Rentals

Verified reviewer

Company size: 11-50 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed March 2019

Best Decision Ever Made

When we started with POR, I was posting all of our invoices to a general journal by hand! There was not enough hours in the day! POR gave me back a quality to my life. As a business, we have grown to two stores in 2009. POR helped us with that expansion. Thank God! Now both stores run smoothly through this system. When there is a problem, I pay for the yearly support and they are just a phone call away. I can usually get someone to remote in and walk me through a mistake or make me understand why the computer's accounting system did what it did. I have neither a degree in accounting or computer science but there are times when this program makes me feel like I'm a genius! It really is well thought out. The original owners always tested the new stuff in their rental store. The current owner grew up in a rental store. It is a program for the rental industry by people who new the rental industry, inside and out.

Pros

User friendly, very helpful support staff, constantly innovating to keep up with the times. Our business has grown volumes since we first purchased POR software in 2005. I cannot imagine what a nightmare my bookwork would be without this program! I l agonized with my husband in 2005 over what software to go with as it is an invstment, not one that you would throw away every two years and jump to a different software. We are so happy we chose POR!!! Great program, great people, will stay with this company forever!!!

Cons

I don't really have any complaints about the software. If I could change one thing it would be that some of the support staff from all of these years we have been with POR would not get older and retire!! We miss [SENSITIVE CONTENT HIDDEN] and all of the oldies but goodies! [SENSITIVE CONTENT HIDDEN] don't ever leave! You are the anchor in every storm! You are what every member on your support team should aspire to be!!

Response from Point of Rental Software

Hi Beverly! Thank you for all your kind words and we're sorry we didn't get to see this review until today! We're glad you're a part of the Point of Rental family and we're definitely working to keep Earl around as long as he continues to enjoy being here. =)

Replied April 2019

Popular Point of Rental Software Comparisons