--- title: "Point of Rental Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Point of Rental Software. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Point of Rental Software is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/rental-essentials-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Equipment Rental Software](https://www.softwareadvice.com/retail/equipment-rental-comparison/) / [Point of Rental Software](https://www.softwareadvice.com/retail/rental-essentials-profile/) / Point of Rental Software Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/rental-essentials-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/rental-essentials-profile/alternatives/) # Point of Rental Software User Reviews ## Reviews summary - Overall rating: 4.3/5 - Total reviews: 149 ### Secondary ratings - Ease of use: 4.2/5 - Customer support: 4.2/5 - Value for money: 4.1/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 88 reviews (59%) - 4 stars: 38 reviews (26%) - 3 stars: 13 reviews (9%) - 2 stars: 3 reviews (2%) - 1 star: 7 reviews (5%) ### Most mentioned pros - The system is based on Access so the data is relatively easy to interrogate. - Being able to quickly create quotes in Essentials, adding the items and services the customer requests, and moving that contract through the reservation, order, and receiving stages, is critical to our business. - Their team is knowledgeable, seasoned, and intentional. ### Most mentioned cons - It is difficult to get someone on the phone. When issues are reported, the standard response seems to be either 'I don't know' (if speaking to someone) or 'we may look into it for future development' (if the error is reported online). - The integrated help doesn't cover a lot of important elements or does it superficially - This resulted in critical functions missing or not working properly. ## Point of Rental Software customer reviews Showing reviews 1-25 of 149 (page 1). ### Still has potential. - Overall rating: 3/5 - Reviewer: Joshua W. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Declining service keeps me looking for new solutions at this point. What they do well is great, how they prioritize new features, over service or feature requests is frustrating. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Inventory management is still a top feature. Great management of, categories, sub-categories, etc. including many data fields for tracking on all types of equipment. #### Cons The service still has not returned to levels experienced years prior. Some innovation is pushed out as wins while items of interest provided by users on their own innovation submission platform are overlooked by development. --- ### Overall a GREAT PICK! - Overall rating: 5/5 - Reviewer: Rachel R. - Verified reviewer: Yes - Industry: Utilities - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2024 - Review source details: This review was submitted organically. No incentive was offered Overall, a great experience. Truly, highly recommend POR. Their team is knowledgeable, seasoned, and intentional. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's very comprehensive. The Elite system has a wide range of functionality and customization to fit your use case. The team is diligent about asking about your business, how it operates, and how its current processes so that they can fit POR to match your specific needs. They walk you through different processes and show you how to use the software for your needs, as opposed to just a general overview of how to do something, they customize all aspects to your company. Very personable onboarding and team. They are thorough and helpful and overall easy to work with. #### Cons Most notably, the cost. However, it is a very valuable investment. You get A LOT in the software, and it's not doubt worth the expense. There is a lot to learn, so be prepared for it to take some time to get used to, and to train others to use the system. #### Reasons for choosing Point of Rental Software Ultimately, POR had a lot more features and functionality and was more equipped to handle the complexity of our business structure and needs. --- ### Best software we have used. - Overall rating: 5/5 - Reviewer: Greg G. - Industry: Logistics and Supply Chain - Company size: 11-50 employees - Product usage: Used unspecified for more than 2 years - Reviewed: November 2018 - Review source details: This review was submitted organically. No incentive was offered The ease of new employees learning of the software is a great bonus, and the level of detail and constant improvement provided is great. Our old system was hard to learn on and did not provide same level of reporting as point of rental does. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, very helpful staff and the level of detail within the product is what we like most. I love that they listen to their users and provide updates based on that feedback. #### Cons Reporting options can be challenging to learn, but usually there are multiple ways to get to same report, just takes some time to figure it out. --- ### POR is much easier to use than Party Track! - Overall rating: 4/5 - Reviewer: Angela B. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We have had some glitches lately that have impacted our business - mostly from credit card issues. Most of the issues prior to that have been easy to fix and your representatives are always pleasant. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love that it is an easy system to use. I have used Party Track before and I love POR way more! #### Cons I wish the sorting was easier to use so that items that go together always show up on the contract without having to physically sort each contract. I also wish some of the reports were easier to figure out. I hate the updates all the time since we have had to physically do them. However, we are moving to the cloud in July, so I'm excited for that to happen! #### Reasons for choosing Point of Rental Software Again, [sensitive content hidden] was a great salesman and sold the features up to us! We couldn't say no. #### Reasons for switching to Point of Rental Software We came to the ARA show when I first came on board about 7 years ago. We enjoyed the presentation by [sensitive content hidden] and decided to take a leap of faith with the deal they were offering. We haven't looked back. #### Vendor response Hey Angela, we're glad you're enjoying Point of Rental! We're sorry about the recent CC issues; while it wasn't us creating 'em, we hope our team was able to resolve those quickly enough and that you're all set for the future. =) -Brian Replied May 2023 --- ### Great software with lots of innvovation but lacks some customization and support - Overall rating: 4/5 - Reviewer: Todd T. - Verified reviewer: Yes - Industry: Machinery - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. POR is the main component in our business and without it we cannot conduct our operations. We have been with the system for over 20 years, seen lots of innovative features, and every version keeps getting better and better. Need more support on their staff and implementations are not smooth but its a great product. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Integrations, ease of use, many features, constantly evolving #### Cons Support is not good. Long hold times, inconsistent training on support, after hours support almost non-existent for a 24 hour business. Many times front line support is unaware of features and fixes and it is tough to speak to an experienced support person. Takes too long to get through, get calls back, and get support in the event of a catastrophic failure. #### Reasons for choosing Point of Rental Software Rental Man was owned by United Rentals at the team which made it a non-starter. #### Reasons for switching to Point of Rental Software We switched 22 years ago from green screen rental software. Evolution was necessary. #### Vendor response Todd, we're glad you're still enjoying the software after all these years! Regarding your support issues, I'd like to hear more, if you have the time. Can you email me back with some contact info (all I get from Capterra is a first name/last initial combo) and I'll have our SVP of Customer Experience reach out to you? -Brian Replied June 2023 --- ### Used to love them - Overall rating: 3/5 - Reviewer: Sue J. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2022 - Review source details: This review was submitted organically. No incentive was offered Always loved their support staff, quick to respond and most often fixed the issue or could show you how it happened, rarely had to contact them as the system ran pretty smoothly, the updates install themselves so no need to get everyone out of the system for upgrades. In the last year, they have changed so much, and often switch it back, and it no longer works properly, updates have to be done manually, screens have changed, support is non-existent, email and wait a week for a reply, if that. Been working on an issue now since last August, just gets worse instead of fixed and no reason why it is happening. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Loved the software when I got it, training module is fantastic, ability to learn it easily is great, input is quite simple and usually fixable if you make a mistake, handles multiple locations, does depreciation. #### Cons Resale parts handling, reporting, receiving, pricing, inventory counting. #### Reasons for choosing Point of Rental Software Salesperson as well as options of what it was supposed to do. #### Reasons for switching to Point of Rental Software Hated their windows software, never worked, spent most of the first year on the support line 40 hours per week. Impossible to use their product. --- ### Overall a good product but better customer support / liaison could be given - Overall rating: 5/5 - Reviewer: Paul G. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Once the install was completed, the product is user friendly and easy to use. Any issues directed to the helpdesk are usually solved in a timely manner #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Took a while to get the installation process done, but now we have been using Syrinx for 2 years without any major issues. Driver app and scheduler are great. #### Cons Stock checks, both sales stock and fleet on mobile device would be very useful.When we signed up we were promised an account manager who would be in contact with us throughout our time with POR, we do not know who our account manager is and they have not made contact in just over 2 years. #### Reasons for switching to Point of Rental Software InspHire became unusable with may crashes and no real explanation from them as to why and were not mobile friendly, they did have an app but it was clunky. We were trying to become less reliant on paper and inspHire couldn't support this at the time. #### Vendor response Hey Paul, we're glad Syrinx is working out great for you! I'll let our team know about your concern regarding having an account manager and we'll try to get that issue rectified as soon as possible. Can you email me so I make sure you're the right Paul G.? -Brian Replied June 2023 --- ### Rich Hardesty - Overall rating: 5/5 - Reviewer: Richard H. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. After the learning curve it has been very positive with increased inventory and asset control as well as a much greater ability for a wider range of reports. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The software offers a much greater control over our equipment assets and out construction supply inventory. #### Cons So far I haven't experienced too much that I would change. #### Reasons for switching to Point of Rental Software Expanded features and we out grew the other software and they failed to advance enhancements. #### Vendor response Hey Rich! Thanks for the review! We're glad you're enjoying the software and we'll do our best to ensure you continue to love it as your company grows. -Brian Replied June 2023 --- ### It did not work for us - Overall rating: 1/5 - Reviewer: Alina B. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used other for less than 12 months - Reviewed: December 2020 - Review source details: This review was submitted organically. No incentive was offered It was really not great. we work with many companies. There is a bit of give and take in each business relationship. With Point of Rental there were many promises and no quality follow-up. The process took many times longer, in the end, the software was not workable for us, the money was taken and not refunded. Their contract in fine lines guarantees that so please read carefully all fine print. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Point of Rental Software was presented to us as a Caddilac of rental software. It has many features and it seemed as it was capable of meeting and exceeding our needs. #### Cons The promises made during the steps leading to signing the contract and then implementing the software for us were not. The communications with us were sparse and low quality, not prepared. The structure of the whole process was to get to scheduling the training at which point it was obvious that the software does NOT work for us but several thousands of dollars were paid but not refunded. #### Reasons for choosing Point of Rental Software Point of Rental seem to offer more features. #### Reasons for switching to Point of Rental Software Sirius software was a capable program but quite involved with its own poblems. #### Vendor response Hey Alina, I'm sorry to hear you felt that way! I was just notified of this review today, and anything I say will be utterly inadequate as a response by this point. I've been told you've already had conversations with members of our sales team, but I'm reaching out to you via email to try to figure out where everything seemed to go wrong from your perspective - we're updating our implementation processes and I want to ensure that we don't run into the same situation with anyone else. -Brian Replied February 2021 --- ### We enjoy POR - Overall rating: 4/5 - Reviewer: Jax G. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall it does what we need. I wish the cost was better priced. Also, I wish that we could contact support without paying a high fee each time. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros It is easy to use and pretty easy to build the environment needed for our company and team and I love the reports. #### Cons I wish that it was more affordable. We have not yet upgraded to new versions and tiers of the software due to the high costs. Also, to reach out for assistance from their customer care we are charged $150! #### Vendor response Thanks for the feedback, Jax! We're glad you enjoy the software. As a general rule, we don't charge for support on a per-call basis; billing this way only occurs for companies that opted to reduce their payments by relying on our (free) online documentation and training videos. If you'd like to contact our sales team about reimplementing support, which would allow for unlimited support calls without the additional charge (think of it like a damage waiver, you pay X to not have to worry about the little things), email your AM at salesvm@pointofrental.com! -Brian Replied June 2025 --- ### Too Many Limitations for Any Serious Business to Consider for Online Bookings - Overall rating: 1/5 - Reviewer: Jimmy F. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered It's one thing to have issues. Software is buggy. It's always evolving. But to have to pay $75/month for the right to call them and get help? Just awful. That would maybe be tolerable if they had a chat option. Nope. Or if they responded to emails swiftly. Nope. If you have a critical issue, you are on your own. Good luck. Your customers pay the price and you lose the business. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The back end is fine. Not great. It gets the job done, but the interface and UI for online is antiquated. There are so many platforms out there with slick functionality and workflow that they're getting left behind without some SERIOUS upgrades. #### Cons I can't say it all in 1,500 characters. Let's start with customer service. You actually have to pay $75 for phone customer service with most plans. Huh? That means either 1) you're likely to have so many issues that it's worth $75 to get help fixing them, or 2) They don't want to assist their customers unless they can extort an extra $75 for the honor. Absurd. We work with dozens of SaS companies, and nobody else does this. Now to online bookings: If you take bookings online you need to look elsewhere. Don't even consider Point of Rental. The online functionality is absolutely terrible. Scary bad. Cart abandonment is the #1 issue facing web businesses these days, and creating redundant and unnecessary steps in the checkout process just can't happen.This is Ecommerce 101, don't stand between your customers and payment. As it sits right now, the POR checkout needs an overhaul. 1) Customers need the option to check out as a guest. Quick checkout. Every online business in the world offers this option. To make matters worse, the customer has to navigate back to their email after signing up for an account to confirm their email, and then navigate back to the site. Only to be hit with a Recaptca verification. After they've already verified their email. So they have to prove that they are who they are twice. Why can't they just pay and get their stuff? That's not to even mention all of the bugs with the checkout process. I don't know why they make it so difficult. #### Reasons for choosing Point of Rental Software Because I'm an idiot. #### Vendor response Hey Jimmy, thanks for the feedback. Our support team will be reaching out shortly to help with any issues you're currently having. They'll also be able to show you how to access our support team via chat. Replied April 2021 --- ### Users experience - Overall rating: 4/5 - Reviewer: Simon S. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Positive experience using the software and simplifies the accounting/bookkeeping process #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Equipment management which includes all the associated consumables. #### Cons when adding new equipment to an open contract the software does not autofill the associated equipment for the new item e.g. A new hire contract for tower scaffolding will autofill the associated components but if an additional tower is added the software does not autofill the components required.There is no feature to invoice cash customers monthly for equipment on hire. #### Vendor response Hey Simon, we're glad you're enjoying the software overall. Can you contact our support team at uksupport@pointofrental.com about the issues you've raised? I think both of these things should be possible with the software, but they'll be able to give you a better answer than I would about how you can do these things. (And if, for some reason, they aren't possible, please submit those ideas in uInnovate; they seem like something the software should do.) -Brian Replied June 2023 --- ### Great Operating System - Overall rating: 5/5 - Reviewer: Becky S. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The many features of POR keep everything at your fingertips which is very useful in a busy rental equipment company. #### Cons I wish there was a class specifically for building reports. I have yet to figure out how to do this. I have been to two of the yearly conventions in hopes of this. #### Reasons for switching to Point of Rental Software Rentmaster did not suit our growing needs. #### Vendor response Hi Becky! We're glad you find the software beneficial! I've forwarded your comment on a class about building reports to our L&D team and our IC class-building committee; I know there are a lot of different requests for content, but hopefully you'll see something soon! -Brian Replied May 2023 --- ### This software is massively over priced and is not cut out for fence rentals. - Overall rating: 1/5 - Reviewer: David N. - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2018 - Review source details: This review was submitted organically. No incentive was offered There were no benefits whatsoever #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 1/5 #### Pros The only positive of this system was the dispatch integration. This was a good system that functioned well with routing our trucks for their daily installations. #### Cons Way overpriced. If you are having reservations about the cost of this listen to your gut. System looks archaic. The architecture looks like software from the 1990's. The estimating process is slow and cumbersome. You are forced to enter a complete order by using a series of tabs instead of simply entering everything on one screen as in modern software. There are many quirks that slow you down as well as password and user ID issues, printing issues, etc. POR allows you to access the software in test mode before you purchase which we did. The problem is when you access in test mode you have no clue what you are looking at and you have no guidance from POR until you cut a check. A VERY LARGE CHECK. The on site training provided was done by a very knowledgeable guy but it was not enough to get us up and running with confidence. The biggest disappointment is that our company feels deceived. We were told that this would integrate with Quickbooks which it barely does. It will only tell quick books a lump sum of sales per day, nothing else. Our quick books really became useless to us. Our company was also told that there were other fence rental companies that used their product and that we'd be able to contact them to hear about their experience with POR. After making several requests for this info it was never provided. We assume that POR was lying about this. #### Vendor response David, I apologize for taking so long to respond; I just got the email notification for this review from Capterra a little while ago. We're sorry to hear you feel that way. When Tina posted her review, our support team sent emails to try to explain how to fix the issues she was having; since we didn't get a response and you're citing some of the same issues, perhaps those messages didn't get through? We're committed to fixing the issues in the relationship between POR and Driven Fence as quickly as possible. One of our managers will be calling you this afternoon to try to help you get the most out of your software, advise on some best practices, and hopefully address your grievances. Replied May 2018 --- ### Total Rip - Overall rating: 1/5 - Reviewer: kabe g. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered None! Considering we never received a work program. We chose to go with POR because of the reviews and features it had to offer. We went with top tier to run everything from inventory tracking to delivery scheduling etc. However, after paying thousands of dollars for them to import all our data and give us training to run the software, we never received a working program after 8 months of going back and forth. They kept delaying and delaying. After hundreds of man hours that we spent with them, we just gave up and just asked if they can just let us log in and we would just enter our own data in. Even then, they didn't give us access or anything to work with. We are now currently dealing with lawyers to resolve this. #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 --- ### POR, A life saver - Overall rating: 5/5 - Reviewer: DKeith G. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. One of the reasons that we purchased rental software was to keep track of the maintenance schedules on the machines and this software is excellent. You can set-up your desired intervals and the program will prompt you to do the work. Our system is so much better with POR. Thanks! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The software from POR is the most comprehensive that I considered and I looked at several. They have so many features that they should offer a college course just to teach you all the features. The dashboard is easy to understand and the performance of the information to help the facility to track every aspect of the business is great. They are helpful when you have a question, if there is some part of the program that you have yet to utilized. POR is a great company for the rental industry. #### Cons There are some modules that they require you to purchase if you want to have the ability to perform those functions, it would be nice if everything was included from the beginning. #### Vendor response Thanks for the kind words, Keith! We do have our version of a college course at our International Conference each year, where there are three days of training on nearly every aspect of the software (as well as one-on-one face-to-face time with our trainers), if you'd like to come down to Fort Worth in November. =) We make many of our features optional because there are thousands of rental stores using Point of Rental and lots of them don't need all the features - we try to give you the option to get only the features you need so you're not buying more than you want. We're glad you're enjoying what you have and we'd love to see you at our International Conference this year! Thanks for being a part of the Point of Rental family. Replied March 2019 --- ### POR review - Overall rating: 5/5 - Reviewer: Douglas J. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Ease of training. Ability to monitor asset income #### Cons We need better integration between POR & Bookkeeping. Currently these is no integration between POR & QuickBooks #### Reasons for switching to Point of Rental Software Due to growth of our company #### Vendor response Hey Douglas, glad you enjoy the software! There's definitely an integration between all of our software products and Quickbooks, although because there are a few different versions of our software and several different versions of Quickbooks, some integrations may work better than others. Can you send me an email (I'm going to include it in a private response) and I will get your information to someone who can help you better than I would be able to? -Brian Replied May 2023 --- ### Great customer support - Overall rating: 5/5 - Reviewer: Robert M. - Verified reviewer: Yes - Industry: Machinery - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great customer service for myself when I have issues. I have had to call a couple of times.It was some on my end that I did not input properly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Program is easy to use after a short time of being exposed to it.Easy to navigate. #### Cons Only thing I do not like, is having to input first log in after it goes to “sleep “, #### Vendor response Hey Robert! Thanks for the review - we're glad you're finding the software easy to use and that we've been able to help you whenever you need it. Happy renting, -Brian Replied May 2023 --- ### Great product with multi functionality. - Overall rating: 5/5 - Reviewer: Bradley T. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, we are very pleased with the product and have recommended it to several other businesses who now use it as well. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The product is easy to use and it was easy to integrate with our business model. #### Cons Some of the accounting features can be confusing at times. #### Reasons for choosing Point of Rental Software We liked the functionality of the product and how it would integrate into our business. #### Reasons for switching to Point of Rental Software Total Rental was outdated and had almost no support or functionality. #### Vendor response Bradley, thanks for the review - we're glad our software's been easy to use and that it works well with what you're doing! Happy renting, -Brian Replied May 2023 --- ### Customer Support used to be great, now you can't get them on the phone! - Overall rating: 3/5 - Reviewer: Mary S. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review. In the last 6 months: 1. we can't get anyone to call us back after we leave a message for support - they are always too busy to help us when we call in. 2. we can't get them to help us with new issues - such as scanning a new drivers license (POR blames the scan company, the scan company blames POR). We were sold on your system in large part due to this feature - and now we won't be able to use it! 3. today we got someone who had an attitude that was really not needed on the phone - when I asked to speak with someone else to help us, I had to request this 3x before she would agree to let me speak to someone else. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 1/5 - Functionality: 4/5 #### Pros Great features for our industry. Used to love the way we could scan in a drivers license or info and photo, but now we don't have that option for the new MN drivers license. Like that the website automatically updates from information we input about our inventory! #### Cons Redundant features - having to click many times to close a contract when it is a simple close with no changes. #### Vendor response Mary, we're sorry to hear we haven't been living up to our standards in your interactions with us. Our team has investigated the issues and we've reached out to explain what's happened and how we're resolving those issues - hopefully you'll be able to return Keith's call. We look forward to working with you to ensure this doesn't happen again, for you or others. We're glad you're a part of the Point of Rental family and thank you for keeping us accountable! Replied March 2019 --- ### POR Review - Overall rating: 4/5 - Reviewer: Marlene O. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The Dashboard, Workbench and Inventory. #### Cons There are glitches that sometimes support can't explain. #### Vendor response Hey Marlene, thanks for the review! We're glad you're enjoying the software overall. We're not excited about the glitches you're talking about and we'd like to know more so we can fix 'em - can you let me know about the issues you're having at support@pointofrental.com? Thank you! -Brian Replied June 2023 --- ### Don't do it or get a visual ahead of time - Overall rating: 2/5 - Reviewer: Bridget P. - Verified reviewer: Yes - Industry: Wireless - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This review was submitted organically. No incentive was offered Negative, lots of pain points, limitations, and workarounds to get it setup for us #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros We were excited to get a rental software to help make things easy. Some of the items promised in sales presentation, didn't happen and lots of workarounds. #### Cons Difficult to implement and onboarding was not organized or helpful. Continues to not work for our business. Sloppy data flow and not good with reporting. --- ### Easy software to use. I love that it keeps everything on file - Overall rating: 5/5 - Reviewer: Loreal B. - Verified reviewer: Yes - Industry: Events Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Good. No problems #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros the smooth process of doing inventory, and how easy it is to go through accounts. #### Cons I wish there was an easy way to break down certain items for when I bonus my team based on products #### Reasons for choosing Point of Rental Software It is the easiest software to use and it does everything that we need #### Vendor response Loreal, thanks for the review! We're glad you're finding Point of Rental easy to use and that it's able to take care of your needs. Happy renting! -Brian Replied May 2023 --- ### Canadian User - Overall rating: 5/5 - Reviewer: Angie V. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. 9/10 #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 5/5 #### Pros Point of Rental is great for ease of training new staff. #### Cons In recent years the delay in customer service. #### Reasons for choosing Point of Rental Software customer reviews #### Reasons for switching to Point of Rental Software ease of use. #### Vendor response Hi Angie! Thank you for the review; we're glad you find the software easy to use (and we'll keep working to enhance our customer service =)). -Brian Replied June 2023 --- ### Great rental software for busy locations - Overall rating: 4/5 - Reviewer: Robert K. - Verified reviewer: Yes - Industry: Construction - Company size: 201-500 employees - Product usage: Used daily for less than 12 months - Reviewed: May 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Support has been great when dealing with all kinds of issues from small to large. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Can do most anything needed in the rental industry. Works great for a busy yard. #### Cons Some features or items are hard to find unless you have been using it for a while. Custom reports could use some work to make it more user friendly. #### Vendor response Hi Robert! We're happy you find the software helpful and glad you've had great experiences with our support team! If you have some specific suggestions for custom reports, I'd recommend submitting them via uInnovate; our developers look through there at least every week for ideas to implement into the software. -Brian Replied May 2023 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/rental-essentials-profile/reviews/?page=2) --- Point of Rental Reviews, Pros and Cons - 2026 Software Advice