Rentle customer detail screenshot
Supported Operating System(s):
Web browser (OS agnostic)About Rentle
Rentle is a cloud-based software for ski resorts and sports equipment rental companies of all sizes. It aims to create better experiences, both for the employee and the end-user by automating rental operations, digitizing contracts, and helping businesses to grow through intelligent upselling and after marketing efforts.
Its end-user benefits include shorter queuing times and a possibility to schedule bookings in advance via the online rental shop. Rentle covers the needs of outdoor shops comprehensively and helps manage daily operations and rentals through data-driven business development with reports and analytics.
It provides user-friendly interfaces in the form of an online rental store, self-check-in stands for visiting customers, and payment man...
20 Reviews of Rentle
Average User Ratings
Overall
4.30 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
5.0
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
April 2020
Anonymous
Verified Reviewer
Company Size: 51-200 employees
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
April 2020
Rentle for SkiResort
Warehouse awareness, availability and ready-to-rent was the key reason we chose Rentle. Also upsell capabilities are interesting.
Pros
Deployment process was smooth and fast. Rentle is really Customer-Centric.
Cons
No big / mentionable cons from my experience.
Response from Rentle
Replied April 2020
Thank you a ton for the review! We make everything we can to maintain or even improve your experience with Rentle as good as it has been so far.
April 2020
Henri from Rukakeskus Oy
Company Size: 51-200 employees
Industry: Leisure, Travel & Tourism
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
April 2020
Rukakeskus
Overall experience has been good and I'm glad we made the decision to switch entirely to Rentle for this season!
Pros
I liked the fact that we got rid of the paper rental agreements. Rentle helped us increase our sales because the program itself offers extra items for rent, VIP packages etc. Program was easy to use and learn for our employees.
Cons
- Little more flexibility on the modifications. For example it would be nice if administrators could change the texts that Rentle displays after a customer has completed filling his info. - Reports are OK, but I would like little more detailed reports. We have three rental shops and now the report is from all three together. - It would be good to be able to stay on track on individual items rental history. For example; scan the barcode from a ski and from that get the rental history of the ski.
Response from Rentle
Replied April 2020
Thank you for your kind review, Henri! It's nice to hear that in most parts the experiences with Rentle have been good. All the cons you mentioned (reports based on location, individual item's rental history, and more flexible text fields) are currently in the development, and we're excited to launch them before the start of the next winter season.
July 2020
Alex from COSUBE
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
Great Rental Software!
Pros
I've demo's a lot of rental software companies and used a few of them. Each one had glaring holes in inventory management or were not user friendly on the backend, the customer booking portal or both. In addition, they were usually way too expensive for for being incomplete rental software. Rentle is easy to setup and easy use on the backend and online reservation portal is really user friendly. Clean look that fits with our website's aesthetic. Track inventory, check out, check in, make edits to reservations and tracking bookings is all straight forward and easy to use! Stoked to have found Rentle.
Cons
As soon as online payments in the US are up and running this will be the complete package for us!
Response from Rentle
Replied July 2020
Thank you Alex for your review! We are stoked to have you onboard and we are working hard to bring the online payment support to the US!
July 2020
Anne from Lapland Safaris North
Company Size: 11-50 employees
Industry: Leisure, Travel & Tourism
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Functionality
3.0
July 2020
Rentle
Pros
with short period of using rentle, I like the most that it is easy to use.
Cons
It is sooo slow to use , takes time to get the overview of the rental situation. Also would be great to get an overview of rental situation something like a "calendar style", to see maybe more clear the situation. Maybe I am old-fashioned but I am missing more visible picture of rental situation.
Response from Rentle
Replied July 2020
Thanks for the review Anne! Feedback like this helps us develop the product in a way that supports the need of our customers. We are developing the performance of our product and are committed to increase the speed of the product. A more visual overview of the rental situation is also being developed and it is planned to be released in the near future.
June 2020
Lasse from Laajis Oy
Verified Reviewer
Company Size: 11-50 employees
Industry: Consumer Services
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
June 2020
Revolutionary for rental and activities business model
Superb support and reaction time for problems. I have never experienced such a great attitude towards users from support people.
Pros
Flexibility, ease of use, integrated payment options, broad scope that can be used to make all our activities, rental products, tickets, etc. products available for online booking
Cons
Rentle is still under development so there are many things missing but all the essentials are there to make the business roll. Rentle is developing new features in a rapid phase so the features missing now, might be there tomorrow.
Reasons for Choosing Rentle
Only software that could accommodate all our needs in experience and rental sales. Back office was by far the easiest and most intuitive for users.
Response from Rentle
Replied June 2020
Hi Lasse, thank you for the review and partnership so far.
