All Twice Commerce Reviews
1-25 of 145 Reviews
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Kevin
Verified reviewer
Consumer Goods, 2-10 employees
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Rentle solves a problem for rental owners
I like that Rentle has multiple pickup locations enabled, and the interface is simple, easy to learn. It is smooth functioning on my Squarespace website and looks beautiful. Provides a no-code solution to take payments and deposits.
CONSI wish there were more options to customize the calendar function of Rentle, and also, remove the Privacy Policy popup. Last nitpicky thing is I wish that renters can select the pickup location first, before they select the date that they pickup the car, and before the calendar part.
Reasons for switching to Twice Commerce
Booqable was glitchy on my Squarespace website and does not have multiple pickup locations enabled, otherwise there is like a $15 per month fee per extra location, which is really high.
Vendor Response
Hi Kevin, Thank you for the kind review! We're happy to hear that you've enjoyed our interface design and embedding capabilities. The customisation-related features are something that we keep in mind and are working towards - so be on the lookout for some exciting news coming out soon! We're also here to update you about the pop-up notifications: the only window your customers get is related to cookie tracking, which can be modified through the admin. Best, Twice Commerce team
Replied January 2024
Henry
Recreational Facilities and Services, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Easy to Use and Intuitive
Most Reservation software out there is designed for Events (think; a specific time, date and spots to fill). Rentle gives users the ability to create events, but its power is in its ability to manage inventory of rental equipment like no other software I know (think: I have 50 bicycles, horses, or surfboards (inventory) that I want to rent on a daily basis to as many people as possible without worrying about overbooking and maximize profit and customer satisfaction) - that is Rentle.
PROSI love the recommended products feature for up sales and faster customer checkout. It was very easy and intuitive to set up on my own and the interface is so very clean and appealing to me and to my customers.
CONSAs an e-marketing business using Rentle for its handling of inventory, scheduling, and intuitive user interface; it's missing something else for our business model. That is, and embed capability for the back end usage from our own website to manage reservations, scheduling, cancellations, extensions, as well as the capability to embed it with limited access for employee/managers only for essential tasks as the ones already mentioned.
Reason for choosing Twice Commerce
I googled - "Tool rental management system". My kayak are tools and I needed a product that could automatically keep track of how many kayaks I could book online and in store without overbooking. Rentle does that.
Reasons for switching to Twice Commerce
Switched to Rentle for easy of use and ease of integration. Other software has too many bells and whistles, not easy to use and they feel like "cookie cutter software" for events - not customizable.
Vendor Response
Thank you Henry for all your feedback. We are really happy to have you using Rentle and we look forward to improving our platform for the needs you listed! Kind regards, Joel
Replied July 2022
Dennis
Sports, 2-10 employees
OVERALL RATING:
3
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed May 2023
Setup of shop in free mode for business validation
I like that is easy to setup to validate out business plan. if our plan works, than we can earn money.That money we will put in the upgraded versions of Rentle
CONSIt's a bit basic. but that's normal for a free version
Vendor Response
Hi Dennis, many thanks for your valuable feedback! Please let us know anytime if we can support you with your Rentle Store. Kind regards, Bianka
Replied May 2023
Danny
Consumer Goods, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Rentle - grows with you great
Our business foundation is built off of Rentle and we're thrilled to scale with rentle as they continue to increase the number of features offered.
PROSWe are early on in our business, and my favorite part about rentle.io is the ability to expand on the platform as needed. We were able to test it for free in a trial environment, and then expand to use more of their product features with their "block" upgrade system.
CONSI don't love the way the pricing breakdowns for various rental lengths. I would like to see a more intuitive sliding scale where rental rates decrease by a % or flat rate for each additional day.
Reason for choosing Twice Commerce
As noted above, the simplicity of getting started on rentle.io followed by the ability to use more of the complex features as needed were the perfect way to start our business. Their support team is always there to help us overcome hurdles.
Vendor Response
Thank you for your feedback Danny! We are introducing more flexibility for the product pricing settings and your comments are very valuable for our product team. Best, Joel
Replied October 2022
Henrik
Events Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Easy to use booking service!
Very happy and satisfied
PROSEasy to use Free plan Alot of settings/variations Excellent customer service Wordpress plugin Translation support Customization!
CONSMight be a bit pricy for small businesses
Reason for choosing Twice Commerce
Variety of functions/settings Translation support Customization!
Reasons for switching to Twice Commerce
Too expensive plans
Vendor Response
Hello Henrik and thank you for your review. Happy to hear that you have been happy with the ease of use. Let's stay in touch!
Replied August 2020
Teijo
Consumer Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Very good experience so far
Still early in the process but Rentles support and willingness to get things done is great!
PROSRentle is very intuitive, easy to use and has bunch of functionalities. You're good to go very quickly.
CONSTricky to suggest an alternative location for a customer that is looking for a specific product in network of multiple near-by locations. If the location preferred by customer has no inventory, by default customer needs to check other locations manually.
Reasons for switching to Twice Commerce
Due to scheduling and inventory handling issues.
Vendor Response
Thank you for your review, Teijo! It's charming to hear that we are hitting the mark regarding our mix of functionalities that solve even the most complex rental processes. We will continue to improve, and I can assure you the results will continue to drive the industry forward.
Replied October 2020
Thomas
Consumer Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Title
Pricing model works very well for me, as I am a startup. The transaction based pricing will go up as my business grows, which is fine for me.
CONSTranslation to German is sometimes a bit "rough", but team at Rentle is open for suggestions.
Reason for choosing Twice Commerce
I had a look at several other companies, and have also started a trial with booqable. I like the interface from Rentle better, Rentle seems to better cover my core needs, and as I am a startup currently the transaction based pricing model of Rentle is better for me.
Vendor Response
Thank you for your feedback Thomas!
Replied November 2021
Jheanelle
Events Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2022
Recommended
So far the experience has been good. a few more customization options would be great though
PROSI like that I can write my own checkout note and the booking calendar
CONScurrently its inability to link product variations with images
Reason for choosing Twice Commerce
the pricing was good and I got to use the software free without having to input credit card information
Vendor Response
Hi Jheanelle - Many thanks for your review! Our team is always looking for valuable feedback such as yours. Please be assured we are working on introducing more customization options in the future - Stay tuned :) Best, Bianka
Replied November 2022
Łukasz
Sports, 1 employee
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed June 2022
Rentle in small E-bike rental business
It suites all our needs, we are just waiting for Polish language support.
PROSIt has all the features needed. It is a dedicated system that covers most use cases in bike rental business.
CONSThere is no support for Polish language. @Rentle we are waiting for it!!!
Reason for choosing Twice Commerce
Lack of features specific to rental business.
Reasons for switching to Twice Commerce
Simplebook.me lacks a lot of features specific to rental business.
Vendor Response
Glad to hear that Rentle is working out for you We are constantly working on introducing new languages for our platform and hopefully Polish language will be soon available. Kind regards, Joel
Replied July 2022
Unique
Consumer Goods, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
3
Reviewed June 2023
Giving it a try
Overall I am satisfied and as the business grows I hope more features are added.
PROSThe main reason I choose Rentle over a different platform was for the booking feature. I needed a calendar that syncs with 2 different rental products.
CONSI really do wish the online store had way more customizations to make it look more polished. I was advised to embed Rentle into a 3rd party online store platform to get more custom features that I need. At this time I am trying to keep costs low so I will deal with the lack of customizations for now. Adding simple things like, better home page layouts, adding pages for FAQs, email collection for site visitors, etc. Also at this time, I have no information on site visitors, traffic, SEO, ETC.
Reason for choosing Twice Commerce
Needed a specific calendar feature.
Reasons for switching to Twice Commerce
Needed a specific calendar feature.
Vendor Response
Many thanks for your feedback! I am happy to let you know that adding more customization options for the online store is already part of our roadmap. I'd encourage you to subscribe to our product updates and not miss out on anything new: https://updates.rentle.io/
Replied July 2023
Emil
Health, Wellness and Fitness, 11-50 employees
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed January 2023
Rentle: A User-Friendly Approach to Rental Management
I use Rentle, and I've discovered that it's a complete, user-friendly rental management system that has significantly increased the productivity of my rental business. Rentle's simplicity and adaptability are two features I appreciate the most. The software's user-friendly interface made it simple for me to get acquainted with and begin using it right away. In a matter of minutes, I was able to set up my inventory, make rental agreements, and schedule rentals. A lot of time has been saved for me by the software's extensive automation features, which include sending out rental agreements and tracking payments. It's also important to note Rentle's integration abilities. It is a one-stop shop for rental management thanks to its simplicity of integration with other platforms, including those for payment processing and shipping services. I can now manage every aspect of my rental business from a single location, greatly simplifying my operations. Even though the software has a lot of features, there are still some things that could be done better. More sophisticated reporting and analytics capabilities, more software customization options, and better customer service are all things I would like to see. However, the overall usefulness of the software is not diminished by these flaws. In general, I've had a good experience with Rentle. The expense is well spent because it's a fantastic tool for controlling the rental process. I heartily endorse it to anyone.
PROSI use Rentle, and I've discovered it to be a fantastic tool for running my rental business. I have greatly increased my efficiency and saved a ton of time thanks to the software's flexibility, ease of use, and extensive automation features. I didn't need much training to navigate the software and begin using it. Within minutes, I had my inventory organized, rental agreements made, and rentals scheduled. I was able to modify the software to meet my unique requirements by making various rental agreement templates, establishing various rental rates, and even setting up multiple locations. Additional time has been saved greatly by Rentle's automation features. Sending out rental agreements and keeping track of payments are just a couple of the time-consuming tasks that are automated by this system. Rentle's integration capabilities are also impressive. It is a one-stop shop for rental management because it integrates easily with other platforms, such as payment processing and shipping companies. All things considered, I heartily endorse Rentle to anyone in the rental industry. The investment is well worth it because it's a great tool for managing the rental process.
CONSAs a Rentle user, there are a few features I wish the program had. More sophisticated reporting and analytics capabilities are one of the things I would like to see. Though the software does offer some basic reporting features, I would prefer to see more in-depth and customizable choices. I could gain a better understanding of my rental business as a result, and I could make better choices. Additional software customization options are something else I'd like to see. One great addition would be the capacity to design unique fields and forms. This would enable me to customize the software to meet my unique needs and increase its effectiveness. And finally, I'd like to see some upgrades made to customer service. Even though the support staff has been helpful when I've needed it, I'd like to see more resources made available, like a more comprehensive knowledge base or more attentive customer support. Despite these minor drawbacks, Rentle is still a fantastic tool for running a rental business, in my opinion. It has a large number of features and automations that have helped me be much more productive and efficient while also saving me a ton of time. I wish the programmers would fix these minor issues and keep making improvements to the software. I've had a generally positive experience with Rentle so far, and I intend to keep using it in the future.
Vendor Response
Many thanks for this extensive review, Emil! Much appreciated! I believe we have some exciting news in the near future - Feel free to keep an eye on our product updates: https://updates.rentle.io/
Replied January 2023
Miika
Consumer Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2020
Fast deploy solution
Overall we have seen beneficial to use Rentle, a way more cheap than the other if your business is smaall
PROSEasy to manage if all rentals are done with Rentle. Customer support has been excellent.
CONSIf some rentals are for some reason done outside Rentle, it is not easy to manage those without making the reservation with Rentle (and paying the comission). Location management / shared products could be better.
Reason for choosing Twice Commerce
Cheaper with almost the same functionalities
Reasons for switching to Twice Commerce
Too expensive monthly fee
Vendor Response
Thank you for your review, Miika! We are happy to see our clients receive the benefits of Rentle.
Replied November 2020
Daniela
Sports, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed May 2021
the first review
I have not had much experience, I have been trying to configure and understand the program for 2 months. I find it quite practical and easy compared to the previous program (booqable). Especially the question of changing data in the reservations and configuration of the products.
PROSis very convenient for making reservations the setup is quite practical and easy to understand. The staff is always there when I need them and they are practical and efficient.
CONSthe dashboard: would add a weekly and monthly view of bookings Account staff: I would add the name of the person Another disadvantage of the program is that it does not take into account the importance of German customers with respect to the data that an official bill must contain for companies or institutions in this country, specifically the address.
Vendor Response
Thank you, Daniela. We are very happy you are finding Rentle easy to use, keep up the great work. The German customers are very important to us and some of those requests have been rolling out. We are happy to help you have another great season.
Replied May 2021
James
Retail, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2022
Rentle the near perfect rental tool
With a great user interface, which matches our expectations and standards as a business. Rich in features simple to use. Great customer support. Always willing to listen to feedback and improve.
CONSIt doesn't offer built-in integration for follow-up emails please leave us a review etc. Which for us is essential and I am sure many others.
Reason for choosing Twice Commerce
User interface and range of features offered.
Vendor Response
Thank you James for the feedback and happy to hear you have enjoyed Rentle. We are working to enable the possibility to create custom transactional emails. Meanwhile you are able to create such follow-up emails with the help of our webhooks.
Replied October 2022
lucas
Events Services, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2022
Easy to use. Easy learning curve, good features
we have Rentle Advanced but we are in the learning and testing stage. What we noticed is that it will greatly reduce overselling and processes, to focus on the products and the customer. It will also reduce sales costs with the online store.
PROSvery intuitive for the user, simple interface, simple with very good UX. very good real time stock system that avoids overselling (rentals). bulk products and packages.
CONSan integration with a local payment method would be required (Argentina and LATAM as Mercadopago)
Reason for choosing Twice Commerce
easy and simplicity.
Reasons for switching to Twice Commerce
lack of onlinerentaltools
Vendor Response
Happy to hear Lucas that you are enjoying the simplicity and UX of our platform. Our product team puts a lot of effort and focus on this. We are also constantly working to add new payment methods so we appreciate your feedback regarding Mercadopago! Kind regards, Joel
Replied July 2022
Jarno
Sporting Goods, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Great rental software!
Compared to reservations that we have before (we used to take reservation via email and phone) We get huge growth in reservations after we started to use Rentle software. Rentle also make a good rental experience for the customer (instore and online) and that is really important for us.
PROSIt is really easy to set up and use. Improving constantly by user feedback. Helps managing rental inventory. No double bookings anymore. Superb online booking capabilities. Cloud based operations, works in any device that have web browser. Really good customer service.
CONSSome of the functions are a bit slow at time to time. For example inventory availability updates when making a new rental or reservation.
Vendor Response
Thank you, Jarno! It's a joy to work with forward-looking rental companies like Sportshop.
Replied February 2020
Mera
Recreational Facilities and Services, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2023
Perfect for what I need!
Customer service is great every time I had difficulty with something they were right there to help and responded quickly during their opening hours.
PROSUser friendly, great customer service and I am able to use Rentle as my baseline website
CONSwould like to see more customizable features for appearance
Reason for choosing Twice Commerce
Exactly what I needed even though the monthly cost is higher and in USD. I am in Canada. I still choose it over the other sites because it was user friendly, simple and I was able to execute exactly what I had in mind.
Vendor Response
Many thanks for your review, Mera! We are glad to read you found Rentle easy to use :) I am happy to let you know that further customization options are already part of our roadmap. Feel free to keep an eye on https://updates.rentle.io/ to not miss out on any updates that might interest you! Best, Bianka
Replied July 2023
Teemu
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Perfect fit for rental company
Fast customer service from developers. Quick to act on bugs and other missing features we might need. Easy to use and learn. Can be run on any computer platform as it only needs a browser. No softwares needed.
CONSMinor inconveniences during rental process that still need fixing but the dev team is quick to address the issues. No sell feature yet. Only rental.
Vendor Response
Thanks for the review Teemu! We are always happy to get your feedback and are constantly looking for new ways for us to support your business in the best possible way.
Replied July 2020
Mika
Construction, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed June 2022
First business
So far so good, still learning features.
PROSEasy to use! Lots of features for The money. Free trial
CONSMissing some translations when using different language than english. Lacking possibility to change certain prewritten texts. Lacking possibility to work with Klarna.
Reason for choosing Twice Commerce
Seemed simple to use for my purposes
Vendor Response
Thank you Mika! We are constantly working on introducing new language translations as well as improving current ones based on feedback, so your input is much appreciated Kind regards, Joel
Replied July 2022
Randolph
Entertainment, 1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed October 2022
Great product great customer service
The ability for inventory management and scheduling
CONSNot many options to customize. Delivery/pick up option not really clear
Vendor Response
Thank you for your valuable feedback, Randolph! Just last week we released some new options to customize your Rentle store - feel free to have a look at our product updates at https://updates.rentle.io/ We are also working on providing more clarity on the delivery feature, hopefully, we will see developments here soon as well :) Best, Bianka
Replied November 2022
Mirja
Leisure, Travel & Tourism, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed July 2020
Good system
Working well and developing all the time. Customer service via chat is really helpful.
PROSEasy to use, it's easy and fast to give feedback.
CONSConnection between the Rentle and our ERP system would be great so that we wouldn't neet to do the booking or stock handling in two different places.
Vendor Response
Thank you Mirja for the review! We are happy about the active feedback you have been giving us, it helps us develop the product in such a way that it will support your business better.
Replied July 2020
Conrad
Consumer Electronics, 1 employee
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed June 2022
The online software for rental companies.
It’s very easy to use. The software integrated with my website seamlessly. Rentle has become my 2nd employee, freeing up my time to do other necessities in the business.
CONSI’d like if the invoicing module was available with the trial version.
Vendor Response
Glad to hear Conrad that Rentle has truly managed to free up time for you! And thank you for all your feedback. Kind regards, Joel
Replied July 2022
Olli
Sports, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Rentle Review
Easy to use. Good customer interface. fast
CONSDoes not send any warning if if you do something wrong. (extend rental time...)
Vendor Response
Thank you for your kind review, Olli! It's nice to hear how many great experiences with Rentle you are having. The cons you mentioned (are currently in development, and will be addressed as we allow customers to extend their rentals.) We hope you join our beta test group for this feature.
Replied September 2020
Kari
Sporting Goods, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2020
Rentle offers lot of features in a simple easy to use package
Rentle offers easy to use software with massive time saving in our rental shop via option for customers to book equipment in advance. Overall Rentle helps us to serve our customers better!
PROSSoftware is easy to use, lots of features, fast updates/bug fixing, good statistics and as customers learn to use Rentle/booking in advance the software will provide even more benefits for our company.
CONSFew bugs from time to time and missing some features.
Vendor Response
Thank you for the feedback, Kari. We're super happy to hear that we have been able to help you serve your customers better!
Replied February 2020
Rebeka
Food & Beverages, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed July 2022
Good platform in development
Easy to use, for the staff and the costumers. Great service from Rental's employee.
CONSTo book a duration without being able to book in an other way. We organise a big Christmas market in november-december, dans I would have like to be able to do package deals. I'm also sad deposid are not possible in Canada, but I know it's coming in 2023.
Vendor Response
Thank you Rebecka for your comments and feedback, we really appreciate it!
Replied July 2022