--- title: "Twice Commerce Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Twice Commerce. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Twice Commerce is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/rentle-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Rental Software](https://www.softwareadvice.com/rental/) / [Twice Commerce](https://www.softwareadvice.com/retail/rentle-profile/) / Twice Commerce Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/retail/rentle-profile/) Reviews [Alternatives](https://www.softwareadvice.com/retail/rentle-profile/alternatives/) # Twice Commerce User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 155 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.4/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 96 reviews (62%) - 4 stars: 50 reviews (32%) - 3 stars: 9 reviews (6%) - 2 stars: 0 reviews (0%) - 1 star: 0 reviews (0%) ### Most mentioned pros - The category system helps organize our toys and baby equipment well, even without a search function. - I tested three different applications and found rental solutions a bit challenging for e-commerce; however, I landed with Twice and the user experience is better and it's easier to manage from a backend perspective. - Fingers crossed for updates for the booking calendar ### Most mentioned cons - Missing product search feature (customer facing) - We were also disappointed with not having telephone support, but as they are in a different time zone to a lot of their customers, I can see why its impractical. - Only online bookings can be made without paying. If you want to use in-person booking then you need to pay for a plan which has lots of other features that I don't need. ## Twice Commerce customer reviews Showing reviews 1-25 of 155 (page 1). ### Rentle solves a problem for rental owners - Overall rating: 5/5 - Reviewer: Kevin K. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: October 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like that Rentle has multiple pickup locations enabled, and the interface is simple, easy to learn. It is smooth functioning on my Squarespace website and looks beautiful. Provides a no-code solution to take payments and deposits. #### Cons I wish there were more options to customize the calendar function of Rentle, and also, remove the Privacy Policy popup. Last nitpicky thing is I wish that renters can select the pickup location first, before they select the date that they pickup the car, and before the calendar part. #### Reasons for switching to Twice Commerce Booqable was glitchy on my Squarespace website and does not have multiple pickup locations enabled, otherwise there is like a $15 per month fee per extra location, which is really high. #### Vendor response Hi Kevin, Thank you for the kind review! We're happy to hear that you've enjoyed our interface design and embedding capabilities. The customisation-related features are something that we keep in mind and are working towards - so be on the lookout for some exciting news coming out soon! We're also here to update you about the pop-up notifications: the only window your customers get is related to cookie tracking, which can be modified through the admin. Best, Twice Commerce team Replied January 2024 --- ### Amazing Software, Perfect for my Needs - Overall rating: 5/5 - Reviewer: Lewis C. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: March 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 3/5 #### Pros From the start, the software was very intuitive and easy to use; I could start adding products straight away. The professional-looking storefront is an immediate attraction to the software as this represents my business. While slightly confusing at first, differentiating between products, articles, and SKUs is very logical and has helped to organise my inventory. #### Cons There are a few annoyances that you might expect for software in development. Things like: in your inventory, when changing which columns to view, you would expect this to be a permanent change as then you're only viewing the information that's important to you; the ability to add specifications to an article is great, however it would be really useful is these could then be shown on each product as well; Finally, the ability to add more than one custom field at checkout would enable me to get more info from a customer, before placing their order. These are only very minor gripes at what is a truly amazing piece of software that is really making a difference in the e-commerce world. #### Reasons for choosing Twice Commerce It had all the features I was after (Inventory management, Bookings management, an online store) all for free and even hosts the webstore for free. This would have cost me more at another company. #### Vendor response Hi Lewis, thank you for your review and comments! And also thanks for the feedback, even the minor gripes are very much appreciated by our product team. Replied April 2022 --- ### Still Learning, but not sure if it will work in the long run - Overall rating: 3/5 - Reviewer: Brelinda W. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered It's been ok. Hard to make it work for the company I'm setting it up for, but glad we have [SENSITIVE CONTENT] to help us through. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros I loved that we had customer support to help us through the issues we were having, but I noticed that there are a few things that are necessary for us an an event rental shop that won't work with this system. #### Cons Not being able to utilize some of the features because we are based in the US. #### Reasons for choosing Twice Commerce I like the way it looked and how easy it was to figure out. From the beginning I was told it was going to be able to do everything I needed. #### Vendor response Thank you Brelinda for all your feedback. Glad to hear that Rentle is working out for you and we look forward to improving our platform to serve customers in the US better! Kind regards, Polina Replied July 2022 --- ### Why we switched to Rentle - Overall rating: 4/5 - Reviewer: Jacqueline A. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Overall we really like Rentle and it fits are basic needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros We switched from Six Booking to Rentle for the inventory feature and ease of use. It was easy to set up and met all our important needs. #### Cons I would like more options for editing the online store. The layout is very limited. #### Reasons for switching to Twice Commerce WIX Booking could not meet our basic needs and did not allow changes to the booking calendar. #### Vendor response Many thanks for your review, Jacqueline! glad to read you found Rentle's inventory beneficial and easy to use :) I am happy to let you know that further customization options are already part of our roadmap. Feel free to keep an eye on https://updates.rentle.io/ to not miss out on any updates that might interest you! Best, Bianka Replied July 2023 --- ### Rentle - grows with you great - Overall rating: 5/5 - Reviewer: Danny S. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered Our business foundation is built off of Rentle and we're thrilled to scale with rentle as they continue to increase the number of features offered. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We are early on in our business, and my favorite part about rentle.io is the ability to expand on the platform as needed. We were able to test it for free in a trial environment, and then expand to use more of their product features with their "block" upgrade system. #### Cons I don't love the way the pricing breakdowns for various rental lengths. I would like to see a more intuitive sliding scale where rental rates decrease by a % or flat rate for each additional day. #### Reasons for choosing Twice Commerce As noted above, the simplicity of getting started on rentle.io followed by the ability to use more of the complex features as needed were the perfect way to start our business. Their support team is always there to help us overcome hurdles. #### Vendor response Thank you for your feedback Danny! We are introducing more flexibility for the product pricing settings and your comments are very valuable for our product team. Best, Joel Replied October 2022 --- ### Great software, if you have a developer on your team the software can do even more! - Overall rating: 5/5 - Reviewer: Carlos G. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered Is great!!! The UX/UI is well implemented #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The API and customer support, they are always willing to help and improve. The software has a lot to deliver #### Cons Pricing, the software is really valuable but it can improve on pricing #### Reasons for choosing Twice Commerce Users were able to adapt more easily and the API is really friendly #### Reasons for switching to Twice Commerce User Xperience #### Vendor response Glad to hear you are enjoying the UX of our platform and thank you for all the feedback! Kind regards, Joel Replied July 2022 --- ### Recommended - Overall rating: 5/5 - Reviewer: Jheanelle B. - Verified reviewer: Yes - Industry: Events Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered So far the experience has been good. a few more customization options would be great though #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I like that I can write my own checkout note and the booking calendar #### Cons currently its inability to link product variations with images #### Reasons for choosing Twice Commerce the pricing was good and I got to use the software free without having to input credit card information #### Vendor response Hi Jheanelle - Many thanks for your review! Our team is always looking for valuable feedback such as yours. Please be assured we are working on introducing more customization options in the future - Stay tuned :) Best, Bianka Replied November 2022 --- ### Title - Overall rating: 5/5 - Reviewer: Thomas D. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: July 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Pricing model works very well for me, as I am a startup. The transaction based pricing will go up as my business grows, which is fine for me. #### Cons Translation to German is sometimes a bit "rough", but team at Rentle is open for suggestions. #### Reasons for choosing Twice Commerce I had a look at several other companies, and have also started a trial with booqable. I like the interface from Rentle better, Rentle seems to better cover my core needs, and as I am a startup currently the transaction based pricing model of Rentle is better for me. #### Vendor response Thank you for your feedback Thomas! Replied November 2021 --- ### Very good experience so far - Overall rating: 5/5 - Reviewer: Teijo T. - Verified reviewer: Yes - Industry: Consumer Services - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered Still early in the process but Rentles support and willingness to get things done is great! #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Rentle is very intuitive, easy to use and has bunch of functionalities. You're good to go very quickly. #### Cons Tricky to suggest an alternative location for a customer that is looking for a specific product in network of multiple near-by locations. If the location preferred by customer has no inventory, by default customer needs to check other locations manually. #### Reasons for switching to Twice Commerce Due to scheduling and inventory handling issues. #### Vendor response Thank you for your review, Teijo! It's charming to hear that we are hitting the mark regarding our mix of functionalities that solve even the most complex rental processes. We will continue to improve, and I can assure you the results will continue to drive the industry forward. Replied October 2020 --- ### Easy to use booking service! - Overall rating: 5/5 - Reviewer: Henrik L. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered Very happy and satisfied #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use Free plan Alot of settings/variations Excellent customer service Wordpress plugin Translation support Customization! #### Cons Might be a bit pricy for small businesses #### Reasons for choosing Twice Commerce Variety of functions/settings Translation support Customization! #### Reasons for switching to Twice Commerce Too expensive plans #### Vendor response Hello Henrik and thank you for your review. Happy to hear that you have been happy with the ease of use. Let's stay in touch! Replied August 2020 --- ### Very active development, which has both pros and cons - Overall rating: 5/5 - Reviewer: Martin E. - Verified reviewer: Yes - Industry: Machinery - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered When I started my rental business there wasn't really any alternative to Rentle but as I started using them, I realized that it was exactly what I was looking for - a turn-key solution to start renting out equipment, without any up-front costs and quick to get started with. Although there were a couple of features I would like to have it did all I needed it to, and during the time I've used Rentle most of these features have been added. Customer service is great to work with and if they can settle on a pricing model there's very little I can complain about. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The developers are very active and listen closely to their customers, and they implement and improve features constantly. The integration with either WordPress or a simple, static HTML is very straight forward. Every time I've had a question or concern Rentle was quick to reply and always took my issue seriously. I've even had online meetings with representatives from Rentle where I could elaborate on my issue or idea in more detail. Implementing credit card payment was a little bit finicky initially but once I got it set up it's working without issues. The service/software is very flexible, and you can customize it quite a lot to suit your needs. Initially there were a couple of features I needed but over the 12-18 months I've been using the software Rentle has added a lot of these features. #### Cons At times it feels like the developers are adding and changing too much which makes it difficult to keep up with new features and functionality, both for me as an admin and for my customers. This also results in a somewhat messy and inconsistent admin interface. Some settings are under Settings, others under Account, and some have their own item in the menu. When the inventory functionality was redone a link to Inventory was added in the Availability settings for a product with the text "Connect this product to inventory" but when clicking that link, I just get sent to the inventory management screen. There is other minor stuff like this that all add up making it at times pretty frustrating and confusing to use the admin interface. Pricing is also something I'm not especially pleased with as they've changed that three times during my 12-18 months of using the software. The current model is a fixed price per month which has a bigger impact on me as a small business than the previous model that charged a fee per booking. #### Vendor response Hi Martin and thank you for your feedback, we appreciate it. We're constantly working on improving the experience for our clients. Reach out via the in-app chat if there is anything you need help with! Kind regards, Polina Replied July 2022 --- ### Bike-Rental.cz's review on Twice Commerce - Overall rating: 5/5 - Reviewer: Michal P. - Verified reviewer: Yes - Industry: Consumer Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: April 2024 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The simplicity is what we appreciated the most about Twice Commerce, really simple and good looking UI that doesn't look like from the early 2000's. We can really simply and even bit entertaining way manage our products, send invoices, and get our customers to simply rent our e-bikes. Also I must say that today we needed communication with the support and in matter of minutes we got a nice response back, no waiting, no need to stop our process of working. #### Cons There isn't much to dislike about Twice Commerce, basically everything that I covered in the things I like about Twice Commerce are the only important ones that me and our company needs. #### Vendor response Thank you so much for your fantastic review of Twice Commerce! We’re delighted to hear that you appreciate the simplicity and modern design of our user interface. Our support team is especially please to read your positive words - let us know anytime if you need any assistance! It’s great to know that we are able to make managing your e-bike rentals not only straightforward but also enjoyable :) Replied July 2024 --- ### Local Lego Set Hire goes nationwide - Overall rating: 5/5 - Reviewer: Gary F. - Verified reviewer: Yes - Industry: Retail - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2023 - Review source details: This review was submitted organically. No incentive was offered Great, and we've had the first nationwide rentals without a processing issue and I hope this helps boost the business further. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The support has been invaluable. Setting everything up as a novice is not easy adding 67 sets and some in multiples. There are lots of settings needed, and support helped me to find the right methods of offering my services.Now my business has started, I will be contacting support again to ask for tips and tricks to make the most out of this system. #### Cons The hire store does not have a search bar, so poeple can't simply search for their preferred Lego Hire set, they have to scroll through all. #### Reasons for choosing Twice Commerce Because , when I was looking around, they called me back first. Their payment structure is simple as offers free option for local collections only and a half price option if monthly turnover under £1000 which it will be for me. So major benefit all around #### Vendor response Thanks a lot for your feedback, Gary! Adding a search bar is something we definitely want to add to the Rentle Store. Keep an eye on our product updates, we'll post it there first, as soon as it will be available: https://updates.rentle.io/ Let us know anytime if we can be of any assistance! Best regards, Bianka Replied July 2023 --- ### Overall experience with Rentle - Overall rating: 5/5 - Reviewer: Andressa V. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: July 2023 - Review source details: This review was submitted organically. No incentive was offered Overall good, good customer service, easy way to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The easy usage and consumer friendly navigation. #### Cons It is really difficult to set up the payment, until today I have not received my money from the transactions as there are still problems with setting up my payment account. It is definitely the most difficult set up I have come across on these type of websites. #### Reasons for choosing Twice Commerce Because they focus on rental, unlike other providers #### Vendor response Hi Andressa, Thank you for the kind review, we're happy to hear that you found our software to be consumer-friendly :) We're sorry to hear that you've ran into delays during the payments setup. Unfortunately, the verification process can be quite lengthy, since the payments processors we're working with place a lot of importance on the security of transactions. Saying this, we try to provide a lot of support to our users during the process and have now published a detailed guide on the payout schedule — we hope you'll find this material useful. If you have any further questions or insights to share, please don't hesitate to reach out to us! Best, Twice Commerce team Replied January 2024 --- ### Easy rentals with easy Rentle - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Sports - Company size: 201-500 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Product suggestions - cross-selling our different products and services is the best in class. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. You don't need days of training to teach new rental shop crew to start working with the system. #### Cons Integrations to our existing systems. Always room for improvement. #### Reasons for switching to Twice Commerce Webshop functionalities tied with inventory and roadmap view of new features were so great. #### Vendor response Thank you for the feedback! We are always trying to aim higher and provide more value for our customers! Replied November 2021 --- ### Best rental software for the money - Overall rating: 4/5 - Reviewer: Gretchen A. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered I have had a great experience so far with the free version. I will be checking out the free upgrade and will update my review once I try it out. I am hoping to add the additional features like promotional codes, variations, and manual order entry. I will review those later. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Cost for small business just starting out was awesome! Customer service is great. Easy to use. #### Cons payment processing fees, no payment integrations with lower fees available in the US. #### Reasons for choosing Twice Commerce Price and ease of launch #### Vendor response Thanks so much for taking the time to write a review, Gretchen! We really appreciate it :) Feel free to reach out to us anytime via the chat and we are happy to help you getting started with any of our Blocks as you mentioned discount codes, product variants or manual order creation. Replied December 2022 --- ### Good platform in development - Overall rating: 4/5 - Reviewer: Rebeka L. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros Easy to use, for the staff and the costumers. Great service from Rental's employee. #### Cons To book a duration without being able to book in an other way. We organise a big Christmas market in november-december, dans I would have like to be able to do package deals. I'm also sad deposid are not possible in Canada, but I know it's coming in 2023. #### Vendor response Thank you Rebecka for your comments and feedback, we really appreciate it! Replied July 2022 --- ### Ski rental made easy - Overall rating: 5/5 - Reviewer: Rudy D. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered Our rental workflow in two rental stations got digitized with Rentle with an ease and we could speed up our turn over time in instore rentals although our staff is not too much into computers! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros - easy integration in our daily workflow- easy shop integration in existing website- quick and efficient handling of in store rentals #### Cons Nothing to complain about the operation and integration! #### Reasons for choosing Twice Commerce Perfect integration support! #### Vendor response Many thanks for your feedback - we really appreciate it! Replied December 2022 --- ### Rentle, very good tool to manage my kayak renting activity - Overall rating: 5/5 - Reviewer: Valentin L. - Verified reviewer: Yes - Industry: Sports - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered I'm glad I found Rentle to manage my business! The interface is very nice, both on the user side and the administrator side. I recommend this service to all kayak renters like me ! #### Ratings breakdown - Ease of use: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Rentle has allowed me to manage kayak rentals for my business. The software was able to take into account my needs such as counting the inventory of kayaks that I rent out. The backend is also very intuitive and allows me to manage very easily #### Cons I would like to be able to send sms to my customers to confirm their reservation. Moreover, I would have liked to have information on how to send an automatic email with all the information that the clients might need before participating in the activity (clothes to take, accepted means of payment...) #### Vendor response Hi Valentin, many thanks for the review - it is much appreciated :) Sending additional text messages would be a great extension. I'd invite you to add this ide to our feedback board at https://feedback.rentle.io/ This is where we collect ideas directly from our merchants, you can upvote other ideas and our product team looks there a lot for their inspiration. Best, Bianka Replied May 2023 --- ### Rentle review - Overall rating: 4/5 - Reviewer: Antoine B. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The web interface is nice and reactive. The support is responding very quickly and is always helpful. #### Cons Change of pricing model just before summer was unexpected and is not viable for small seasonal businesses Issue reported on confirmation mail not being received --> no vision to debug or confirm the sending of mail in the interface. Sending the confirmation mail to admin for confirmation could be good Integration with word press is not optimal #### Reasons for choosing Twice Commerce Easier to use More design to product rental business with similar price (at the time) #### Vendor response Thank you Antoine for taking the time to write us feedback, we really appreciate it! Replied August 2022 --- ### Get up and running quickly - Overall rating: 5/5 - Reviewer: Roland B. - Verified reviewer: Yes - Industry: Telecommunications - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Rentle has a really well thought out suite of features at a competitive price #### Cons For large orgs that want to make rental management as frictionless as possible Rentle is excellent but for smaller orgs who are very hands on with every rental they may find Rentle's lack of moderation features (i.e. the ability to manually confirm rentals after staff review rather than have them automated) hard to work with. #### Vendor response Many thank you for your feedback, Roland! We are happy to let you know, that we are already working on introducing more flexibility to the booking and checkout process in the near future. Please stay tuned! Replied November 2022 --- ### a step up in my business offer - Overall rating: 4/5 - Reviewer: Giorgio M. - Verified reviewer: Yes - Industry: Sporting Goods - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2022 - Review source details: This review was submitted organically. No incentive was offered I registered with a trial profile last year, but only this spring I had the time to seriously implement the software. I took not too much time to understand how to organize the inventory and even less to set up all the product part. Now I began with the "grow" program, we had some rentals already and we wait for the peak season to see how it works #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Easy interface, excellent customer care, fair price #### Cons not much personalization of the welcome page, some bugs in the software, absence of an app #### Reasons for choosing Twice Commerce easiness of use #### Vendor response Thank you for feedback Giorgio! We have now released new features which give you much more control for customizing the look and feel of your welcome page and online store in general! Kind regards, Joel Replied July 2022 --- ### Simple interface, easy to understand and outstanding customer service. - Overall rating: 5/5 - Reviewer: ELIYA H. - Verified reviewer: Yes - Industry: Apparel & Fashion - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered We are a small business. We operate at a physical shop and via Instagram. We realized we can improve our sales if we bring our rental platform online, and Rentle provides us just that. It allows us to operate online and send deliveries via post. Customers no longer need to visit our physical store to rent items. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros First of all, I appreciate that Rentle provides a platform for small businesses to try the market and grow. Its free trial contains functional features that allow small businesses to operate the system properly. To us, we appreciate this function and will opt for the paid services once we reach a threshold of growth that enables us to invest more on the system. Its customer services is outstanding. Even when we are not paying customers (on free trial) we received incredible support from the team. This allows us to understand the system better and use all features for our business. The interface is convenient for customers. It is easy to set up and easy for us to understand. #### Cons There are some features that can be improved. The system is created with sports equipments in mind, so most features are targeted towards that. For example, the customer information that can be collected from customers is limited to those related to sports. It can be better if the questions are more general or perhaps, some forms can be left blanks to allow administrators to ask their own questions. #### Vendor response Thank you for your review, Eliya! We are glad you see how receptive we are to the needs and wants of our clients. We hope you like the improvements and thank you for the feedback. Replied November 2020 --- ### Great application - Overall rating: 5/5 - Reviewer: Justin M. - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered Really amazed great software really happy we found it and use it currently #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros How easy it is to use great and easy keeps your paperwork to a minimum can access it from anywhere it’s great #### Cons Nothing really that I can say I don’t like #### Vendor response Thank you, Justin, for the kind feedback. We're delighted to learn that setting up your business with our software was a breeze. If you ever have any questions, feel free to contact us anytime! Looking forward to being an even better fit for your business in 2024. Best, Twice Commerce team Replied January 2024 --- ### Functional software for our rental business - Overall rating: 5/5 - Reviewer: Andreas H. - Verified reviewer: Yes - Industry: Events Services - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 3/5 #### Pros The inventory management, pricing (free rental) is very suitable for our non-profit activity. I have not found any other product that does this so well #### Cons Individual fields and customizations could be a little more flexible. #### Vendor response Hi Andreas, Thank you for sharing your thoughts on Twice - it's great to hear that you've enjoyed our inventory management process and pricing! We understand that the customisation capabilities are quite limited at the moment, and it's something that we're working on. We'd recommend keeping an eye on https://updates.twicecommerce.com/ to not miss any exciting news! Best, Twice Commerce team Replied January 2024 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/rentle-profile/reviews/?page=2) --- Twice Commerce Reviews, Pros and Cons - 2026 Software Advice