RepairDesk
RepairDesk
About RepairDesk
RepairDesk is a business management solution built for small to midsize cell phone and computer repair shops. Key features include point of sale (POS), ticket tracking, inventory management and performance reporting.
RepairDesk’s ticketing system allows users to check in repair items, select services, set task finish times and dates, assign employees, add customer records, collect deposits and print repair tickets. The solution includes inventory management functions which enable users to track repair parts, accessories, trade-ins and refurbished or new devices. The solution can be set to automatically reorder stock based on specific levels which can be adjusted as needed.
RepairDesk includes support for barcode scanners, receipt printers and label printers. T...
Awards and Recognition
FrontRunner 2023
Software Advice's FrontRunners report ranks top products based based on user reviews, which helps businesses find the right software.
RepairDesk Pricing
RepairDesk offers a free 14-day trial, after which users can sign up for whichever of the three subscription plans best meets their store's needs. The Lite+ plan, costing $50/month, includes 75 monthly tickets & invoices, suiting it best to small repair shops. The Professional plan supports 1 store with 4 user accounts, and unlimited tickets & invoices, for $70/month. The Advance plan offers unlimited tickets & invoices for 5 stores with 30 employee accounts for $350/month for multi-store businesses. RepairDesk also offers discounts for annual subscriptions paid upfront.
Starting price:
$50.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for RepairDesk
1 - 5 of 183 Reviews
Anonymous
Used less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
Reviewed October 2021
RepairDesk it THE best solution for electronic repair shops.
Joseph
Verified reviewer
Consumer Electronics, 11-50 employees
Used daily for less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2019
RepairDesk is the best software for any cellphone repair shop
Repairdesk has been growing at an extreamly fast pace, after trying many other companies they are the only software company that are serious about there customers, with constant improvements and bug fixes
PROSWith the ability to provide portal access to larger customers (B2B), Online booking widget for our website, integrations to payment and invoicing systems and the ability to use the API provides unlimited possibilities
CONSWe don't have any complaints however it would be awesome if there was a little more functionality for larger customers such as. if we had the ability to group multiple invoices for multiple repairs with larger customers, Provide an automatic completion date for tickets (Ticket Closed Date) And receive notifications when a customer comments on a ticket via the portal with there user name
Vendor Response
Hi Joseph, Thank you so much for your amazing review. We're very happy to learn that RepairDesk has been a great experience for you so far. Our team strongly believes in providing as much value to our customers as possible, and we're always working to bring the sort of improvements you'd love to see to our system. If there's anything you'd like to see added, you can always get in touch with our support team and they would be happy to take your request. Thanks for being awesome!
Replied March 2019
Shane
Consumer Electronics, 2-10 employees
Used daily for less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2020
RepairDesk is the only way togo
110% I love RepairDesk
PROSEase of use, Customer Service, The amount of help you get when setting up, Ticketing, POS functionality
CONSDeleting some aspects of the inventory such as existing manufacturers is hard todo with out erasing the whole inventory
Reasons for switching to RepairDesk
RepairShopr customer service was terrible/interface for a customer facing store isn’t the best it’s better for B2B
Vendor Response
Hi Shane, Thanks for the awesome review. We're real happy to have Computer Cave as one of our customers, and we love that you're so happy with RepairDesk as a whole. Using our software can be cumbersome at times, yes, but we're always here to help you out with our active support team and knowledge base articles. Give us a shout any time you need help, and we'll be there to take care of everything. Thanks again for everything. You're awesome!
Replied October 2020
David
Electrical/Electronic Manufacturing, 2-10 employees
Used daily for less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed March 2020
A very buggy and unreliable option for repair shop software
My experience was not a good one, I had to run two different POS systems so when we where unable to use repairdesk due to bugs we had another solution ready to go. The lack of acknowledgement of bugs and issues and the lack of tech support being available within our trading hours meant we had to cancel repairdesk.
PROSThe software has some good options as far as plug ins go, customer facing display etc.
CONSI had a lot of trouble using RepairDesk, we found alot of bugs that are inexcusable in a top dollar POS system. Simple things like changing a price, logging in, adding new devices all have a lot of bugs that require refreshing the page and evening re-logging in. These issues are repetitive and where reported multiple times to the team at Repairdesk. Tech support was not helpful as in Australia we close our stores an hour after they open for tech support, before that we are on our own. After speaking regularly with the staff including [SENSITIVE CONTENT HIDDEN] I found these issues will not be fixed anytime soon as they tend to have the approach that "You are the only one experiencing these issues". After discussing with other repair store owners and working out they are experiencing the same issues as our store was, I realized until the team at Repairdesk take responsibility for these bugs and actively resolve them rather than denying they exist repairdesk will not be a viable system for our business to invest in. Being frank when you send them video evidence of the bugs its a pretty silly business decision to deny the issues exist.
Vendor Response
Hello David, Thank you for your review. We're very sorry that we were unable to make RepairDesk work for your business and saddens us to see you unsatisfied. We are always working diligently to address all bugs that are notified to us, and we appreciate your feedback. Our aim is to make RepairDesk more stable and functional for everyone, and we hope to one day have you give our software another shot and see some great changes that will motivate you to come back.
Replied March 2020
Ash
Information Technology and Services, 2-10 employees
Used daily for less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Support is unreal!
Love it
PROSHow good the POS system is and how easy the staff picked it up
CONSMapping to parts is hard sometimes but support team figure it out instantly
Reason for choosing RepairDesk
The support from [SENSITIVE CONTENT HIDDEN] was very personal
Vendor Response
Hi Ash, Thanks a lot for your super review! We're really happy to know that RepairDesk solves all your troubles extraordinarily well. We designed our systems to be feature-packed yet very easy to use, and it's so great to hear that your staff caught up with it so easily. Likewise, our support team is always there to take care of your needs and help you out with anything that you desire. And as always, if there's anything you'd like to discuss, Usman is always ready for a call! Thanks for being awesome!
Replied August 2020
