About RepairDesk

RepairDesk is a business management solution built for small to midsize cell phone and computer repair shops. Key features include point of sale (POS), ticket tracking, inventory management and performance reporting. RepairDesk’s ticketing system allows users to check in repair items, select services, set task finish times and dates, assign employees, add customer records, collect deposits and print repair tickets. The solution includes inventory management functions which enable users to track repair parts, accessories, trade-ins and refurbished or new devices. The solution can be set to automatically reorder stock based on specific levels which can be adjusted as needed. RepairDesk includes support for barcode scanners, receipt printers and label printers. T...

RepairDesk Pricing

RepairDesk offers a free 14-day trial, after which users can sign up for whichever of the three subscription plans best meets their store's needs. The Lite+ plan, costing $50/month, includes 75 monthly tickets & invoices, suiting it best to small repair shops. The Professional plan supports 1 store with 4 user accounts, and unlimited tickets & invoices, for $70/month. The Advance plan offers unlimited tickets & invoices for 5 stores with 30 employee accounts for $350/month for multi-store businesses. RepairDesk also offers discounts for annual subscriptions paid upfront.

Starting price: 

$50.00 per month

Free trial: 

Available

Free version: 

Not Available

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RepairDesk User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 170 reviews

Vito

Doctor Phone

Verified reviewer

Company size: 1 employee

Industry: Consumer Electronics

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

4

Reviewed November 2020

Software completo e personalizzabile , perfetto per la riparazione di Smartphone, tablet e PC

Nel complesso ho avuto e sto avendo una buona impressione del software.

Pros

È un software completo che copre dalla ricezione di un ordine di riparazione alla fatturazione con tutti processi intermedi, etichette per i dispositivi e per il magazzino (personalizzabili) generazione di codici a barre per l'inventario e i ticket, preventivi fatture (anche queste con layout personalizzabile), reclami, garanzie ecc... Facile integrazione con il sito web per prenotazione appuntamenti riparazioni online. Non completamente tradotto in italiano, ma grazie al editor lingue di sistema ho potuto tradurre, correggere e inserire le traduzioni errate o mancanti. Diversi moduli di email e sms invio automatico ai clienti per informarli costantemente sulla riparazione. Il team del software mi ha seguito passo passo nella configurazione e ha fatto delle formazioni online sull'utilizzo del software.

Cons

Per il momento non esprimo giudizi, aggiornerò la recensione più avanti se ci fossero dei punti negativi. Il software è basato per l'utilizzo USA, nonostante questo è utilizzabile anche in Europa sia chiaro ma ci sono poche integrazioni disponibili, in futuro mi piacerebbe trovare qualche integrazione in più per i clienti Europei.

Reasons for choosing RepairDesk

L'ho trovato più intuitivo e personalizzabile senza essere un "guru" della programmazione, ho potuto modellarlo alle mie esigenze.

Sean

Cumbria Tech

Verified reviewer

Company size: 2-10 employees

Industry: Consumer Electronics

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed November 2020

Ideal POS for Repair Shops

great nothing i can add to this.

Pros

I like the ease of use and the integrations between my website and this POS. Customers are always commenting that they enjoy the experience of booking their devices in using this much valued RD integration. I like also that RD software engineers are always updating and this is never the finished article and RD is always evolving. Also I love the customer facing display and customers agree to our t+c before the repair commences and see the price of it. It gives me a professional approach and something I can go back to if i need to and show the customer that I made you aware of.......... and you agreed to this with a signature to back this up. The reporting aspect and KPIs is another key part of the RD system. All round its justa great system to use. Backed up by a great team on the help desk especially [SENSITIVE CONTENT HIDDEN] who helps me tremendously if I need help with something

Cons

yes there are issues and sometimes things go wrong and there are bugs within it that can occur but not anything that I would gripe over. I moved from Repairshopr 3 years ago and when I compare the 2 ? RD are streets ahead of them

Reasons for choosing RepairDesk

I thought repairq wasnt user friendly

Reasons for switching to RepairDesk

I needed a better POS, I wanted to have a flagship website booking intergration that stood out and give me functionality to offer something that noone else did. RD give me that. POS I LOVE IT in that its an easy walk through process and captures step by step everything you need to have when your taking devices from customers. Traceability of the customer and ability to take contact details to capturing parts used during the repair and setting stock levels then reordering reports when our inventory falls below its min stock level.

Chris

Circuit Tree

Verified reviewer

Company size: 1 employee

Industry: Information Technology and Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

5

Customer support

5

Functionality

4

Reviewed September 2021

Circuit Tree Review

Pros

Ticket management and the ability for Customers to view and track their tickets in real time.

Cons

Having issues with integration with Mobile Sentrix, I made a mistake, but so far it doesn't appear there's anyway to actually rectify that mistake leaving me unable to utilize the integration with Mobile Sentrix like I wanted.

Reasons for choosing RepairDesk

RepairQ was a nightmare to setup. We plenty of issues with site integration, their store search option couldn't find our store despite typing in exact address, managing regular sales was basically generation mini service tickets each time. Very clunky, not user friendly.

Reasons for switching to RepairDesk

RQ by iQmetrix is very much a integrated mobile POS, and everything else is secondary for them. So if you didn't integrate with Rogers or Telus it was essentially just a really slow, dumb POS/Inventory Management system that could barely handle repair tickets properly. It was also extremely expensive to add any features that seem to be included with most other companies.

Kevin

Repair Lounge

Verified reviewer

Company size: 11-50 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

1

Value for money

2

Customer support

3

Functionality

4

Reviewed September 2021

Great and terrible.

Great bunch of people with great ideas and a great product which could easily be the best on the market, bit having so many issues and getting the “large road map and little time” generic response when asking for simple improvements or necessary bug fixes just made me give up hope.

Pros

Great features. The trade in module is great.

Cons

Some of the great features are Poorly implemented. I put the language barrier down to the frustrating exchanges trying to get simple issues resolved… so I just gave up trying and just deal with the bugs and work arounds now whilst I try to find a better alternative.

Reasons for choosing RepairDesk

Cost. Promises.

Reasons for switching to RepairDesk

For better repair business features.

Response from RepairDesk

Hi Kevin, Founder here at RepairDesk and we're sorry you had a poor experience. Your satisfaction is invaluable to us and it would be great if you could share more information about the challenges you're facing so I can work with our product team to improve them moving forward

Replied September 2021

Corey

PR Macs

Verified reviewer

Company size: 1 employee

Industry: Computer Hardware

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

3

Value for money

3

Customer support

4

Functionality

3

Reviewed September 2021

Decent POS and repair ticketing software for start-ups

Pros

Software is affordable for new start-ups. Easy to learn. Built-in SMS system is awesome for updating customers on service tickets. Decent inventory tracking

Cons

The interface is a little clunky but usable. No printing support for Apple computers! You have to download a PDF and then open it up in another program to print while customer waits. No support for Apple Air print when using iPad as POS.

Reasons for choosing RepairDesk

Lightspeed was too expensive for my start-up, however I am now switching to Lightspeed due to printer support being dropped for Apple computers recently

Response from RepairDesk

Hi Corey, Founder here at RepairDesk and thank you for taking the time to provide us your feedback. I've checked with our product team and we do offer print support to Apple users that are using an iMAC or iPad. If you're using an iMAC we would recommend you to use Epson Tm-m30 and if you're using an iPad we recommend Star TSP 6500 ii Please visit our recommended hardware page for more information and if you need additional help please reach out to our customer service.

Replied September 2021

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