To support team, just wanted to take some time to thank you for all your hard work and dedication , we are extremely grateful and happy to have you as our dedicated account manager and me personally i know is not easy working middle of the night i did it for many years, we appreciate everything you've done for us i know these couple of months haven't been easy but we are getting closer to stability and then we can focus solely on growth and features and making everyones's life better and easier

All the features it currently has and the more features it will have in the future, the time saving the software provides repairs shops making tasks that took 1 to 2 hours to complete to be done in minutes, the more time you save and the more automated features the more your team can concentrate on providing better customer service

There's no cons to speak about, softwares will always be softwares and have their little things here and there, but nothing that cant be fixed or improved

Very happy with the software, Streamlining was well executed and updates are regular and the software informs you of any new features as soon as it is made available

Ease of use, No hassle with setup, Easy customization

Can't really complain about anything. The developers are easy to reach and Extremely helpful, Friendly and Professional

My experience was not a good one, I had to run two different POS systems so when we where unable to use repairdesk due to bugs we had another solution ready to go. The lack of acknowledgement of bugs and issues and the lack of tech support being available within our trading hours meant we had to cancel repairdesk.

The software has some good options as far as plug ins go, customer facing display etc.

I had a lot of trouble using RepairDesk, we found alot of bugs that are inexcusable in a top dollar POS system. Simple things like changing a price, logging in, adding new devices all have a lot of bugs that require refreshing the page and evening re-logging in. These issues are repetitive and where reported multiple times to the team at Repairdesk. Tech support was not helpful as in Australia we close our stores an hour after they open for tech support, before that we are on our own. After speaking regularly with the staff including [SENSITIVE CONTENT HIDDEN] I found these issues will not be fixed anytime soon as they tend to have the approach that "You are the only one experiencing these issues". After discussing with other repair store owners and working out they are experiencing the same issues as our store was, I realized until the team at Repairdesk take responsibility for these bugs and actively resolve them rather than denying they exist repairdesk will not be a viable system for our business to invest in. Being frank when you send them video evidence of the bugs its a pretty silly business decision to deny the issues exist.

Repair Desk is truly able to handle 100% of daily tasks and streamline the process. Creating Tickets Managing COGS Employee management so on and so forth. The repair Desk Team is there to help you through any questions and will take remote control of your computer if necessary to help complete setup tasks

You need to know a good deal about how to find information on your own. I am lucky enough to have a good grip on Excel sheets and how to navigate around them to find specific data and that is what you will have to do for a majority of the customization. The repairdesk team is available to help during regular business hours and they are wonderful but sometimes (being from another country) translation of my question does get lost in conversation (that's not the biggest deal to me.) they are not there to do the work for you, you will have to do it on your own.

The confidence the repair desk team has given me since I have gone live with their software has been promising. I am beyond satisfied with the repairDesk software, management and support team.

The repairDesk platform/POS and CRM system has enabled our company's daily operations to be under more control and allow me as a manager to have a better scope of inventory, costs, expenses, reports....etc. We have resolved our company's years time consuming multi-step procedures by integrating every aspect of our business (account, tracking, purchasing) into one agile system, repairDesk. We are able to tax customers properly on just parts used in servicing jobs.

Some parts of the interface is not visually appealing or easy to manage. Example: customer text message interface and notifications, Inventory reports.

GREAT LOVE REPAIR DESK LOVE THE POS NICE CLEAN LOOK GOOD FEEL EASY TO USE .

EASY , STRIGHT FORWARD, CUSTOMER SERVICE ON POINT,

UPDATES , NEED PICTURES ON PARTS, NEED PARTS ON 11, 11 PRO , 11 PRO MAX, AUTOMATIC UPDATES FOR PARTS AND PRICES

Overall after getting through learning it, it was worth it in the end. This covers so many aspects of the business, it’s really the only softwear we will ever need.

The softwear covers all bases and is still being improved as the market changes.

It takes some time to learn and train to the employees.

Great customer service and a great system to keep track of the inventory.

it was hard to learn the system at start, but when you start using it, it all makes sense and become so easy

The staff/ support is great. Very good people to talk to and very helpful. Pretty seamless and easy to use

Repair tracker doesnt do anything for my customer other than let them know its here and in progress... they already know that. It would be more helpful if i can tell them what is going on or where the part is for the specail order via tracking number.

Great experience and great support

The system runs smooth and when we have an issue there's always someone ready to give you assistance. Very easy to use and friendly

So far we had no issues with the system. We are very happy with it as its easy to use and quick

Makes intake of phone repairs fast easy and gets the information I need into a cloud database properly. Much better management system than paper sheets. Wonderful support with dymo label printer to make tickets even easier to view with pertinent information on the label and a barcode leading to ticket for the rest of the info Works great as a general purpose POS software as well with items having many options for each items customization. THE BEST CUSTOMER SERVICE no matter if it's a bug in the software or your own user error the support team is there to help you out either in live chat or on their facebook group where you can talk directly with the CEO of repairdesk. Plus with new features they deliver the software just keeps getting better and better

There are definitely some bugs here and there but support staff handles them very quickly. iPad app is extremely helpful for creating tickets quickly but barely useful after that with a lot of missing features. this should be taken care of soon with many updates and bug fixes incoming to the ios app

Overall, my transition to RepairDesk has been an utter joy. RepairDesk handles invoicing, estimating, contacts, expenses and tickets along with a complete array of other features. All of these work efficiently and intuitively and I like the fact that the developers are constantly adding new tweaks and features RepairDesk ranks as the best POS for the cell phone repair industry. As an extremely busy person, RepairDesk has made my life easy as I can manage almost everything within RepairDesk. Support team is exceptional as I was connected with [SENSITIVE CONTENT] and he helped me in a very Professional, Polite manner. Overall, my transition to RepairDesk has been an utter joy. RepairDesk handles invoicing, estimating, contacts, expenses and tickets along with a complete array of other features. All of these work efficiently and intuitively and I like the fact that the developers are constantly adding new tweaks and features RepairDesk ranks as the best POS for the cell phone repair industry. As an extremely busy person, RepairDesk has made my life easy as I can manage almost everything within RepairDesk. Support team is exceptional as I was connected with [SENSITIVE CONTENT] and he helped me in a very Professional, Polite manner.

User friendly and extremely helpful when I call in to tech support

No cons at this time. Tech support is always willing to help.

So after a month or so of testing and migrating data from our old system that we have been using for 5 years we went live yesterday with RD. We had a couple of issue’s which are more user issue’s than RD issue’s and have some things we need to adapt for our work flow. The RD team I have to say have been amazing putting up and listening to my enquires and suggestions, and giving me support at all times of the day. you all know who you are. We have two CFD in use, and various integrations that have given our workflow a huge boost and look forward to all the future developments of RD.. Now we have made the change I Wouldn’t hesitate to recommend RD and the team. Look forward to working with the community and developers.

The Support from the team and the integrations

Nothing, any issue we have found the team have helped us address

Before RepairDesk, we used tried many similar platforms none seemed to fit our needs/were able to be adjusted to our requirements. Repairdesk was flexible enough to give us all the functionality we needed and some, even though our businesses isn't a mobile phone service store. Covers all bases from daily POS, repair ticket creation - customer automated notifications and sales reporting - far better than the off-the-shelf retail software we were using before hand. Well worth the pricing and time required to onboard/deploy it. The support team is by far the best I have ever experienced, they jump on live chat at the drop of a hat - provide complex dev support with no complaint and have always resolved any questions we have had. Stellar effort - truely the benchmark for A+ service - [SENSITIVE CONTENT] in particular have been great.

Ease of Use, Broad functionality, Better than expected Customer Support, Price-point

Time to implement - but partially down to the archaic software we had + bending of the product for our unique requirements we required

Awesome, very helpful when it comes to needing support!

Easy to use, easy to adjust inventory, and tracking repairs is great!

There was nothing in particular that I dislike about the software!

Excellent

Support, [SENSITIVE CONTENT HIDDEN] helped me a lot in support and [SENSITIVE CONTENT HIDDEN] did a great job helping us setting this software

Sometimes buggy but thats fine it happens everywhere

Repair desk has helped us grow at a steady rate.

I like how repairdesk keeps us organized. A lot of our processes are simplified. This POS has a app as well.

The “least” I like about it is that not everyone gasbag it or knows about it yet!

Excellent Customer Support. Listing to customer needs and implement new features per user request.

Some process in the software are complicated and takes longer time , which can be done in few clicks.

It is excellent. It is a comprehensive database that does what we need.

The support is excellent. It fits our business. It has most of the features we need

More reports would be good. I still don't understand how to use the trade in feature to check out refurbished phones

Repair Desk has already improved our business so much just by allowing us to use a platform for the repair industry.

Repair Desk is the way to go in the repair industry. I've worked in this field for over 7 years have now just found this awesome software!

Web based would make it easier to use on tablets but its nothing you cant live without. Still highly needed.

This software has taken 50% of my workload on its shoulders. It's is staff strength of 4 people at the least.

Absolutely user friendly POS that make you really comfortable.

Features that are yet to come and take perfection to next level.

It helps me with intake of customer info and product also provides invoice, repair ticket and can control inventory

The ease of use and overall workflow gathering a customers signature

some initial training was needed i really don't have anything i didn't like

The design is incredibly pleasing and the fact everything is integrated with each other is incredibly nice.

There are quite a few bugs throughout the software, and it does not have support for basic customer email replies to show up in software, instead going directly to your email. However the bugs are being ironed out as they've taken a focus on fixing bugs before adding more features.

I'm extremely happy that I decided to go with RepairDesk, would definitely recommend at least having a shot with it!

The most important part for me, as a cell phone repair store owner, is definitely the flexibility and stability of the POS. RepairDesk literally stands out above all other POS systems in this field. I've tried quite a few other POS systems and I can definitely say that none of those were able to satisfy my needs at the same level as RepairDesk did. Also, I love how simple it is as well as how much customization you can add/remove/change.

Not a single thing, seriously, if by any chance you're having trouble changing some settings - simply contact their support and they'll help you with pretty much anything.