RepairDesk
About RepairDesk
Awards and Recognition
RepairDesk Pricing
At RepairDesk, we understand that each business has its own size, structure, growth velocity and unique workflow requirements. That is why we have designed three feature-rich plans to serve your changing business needs. Alternatively, you can get a free consultation from one of our product specialists who can help you in choosing the right plan.
Starting price:
$99.00 per month
Free trial:
Available
Free version:
Not Available
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Most Helpful Reviews for RepairDesk
1 - 5 of 189 Reviews
Anonymous
Used less than 12 months
OVERALL RATING:
5
Reviewed October 2021
RepairDesk it THE best solution for electronic repair shops.
Modesto
Verified reviewer
Retail, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Very Dedicated Staff and Easy to use software
To support team, just wanted to take some time to thank you for all your hard work and dedication , we are extremely grateful and happy to have you as our dedicated account manager and me personally i know is not easy working middle of the night i did it for many years, we appreciate everything you've done for us i know these couple of months haven't been easy but we are getting closer to stability and then we can focus solely on growth and features and making everyones's life better and easier
PROSAll the features it currently has and the more features it will have in the future, the time saving the software provides repairs shops making tasks that took 1 to 2 hours to complete to be done in minutes, the more time you save and the more automated features the more your team can concentrate on providing better customer service
CONSThere's no cons to speak about, softwares will always be softwares and have their little things here and there, but nothing that cant be fixed or improved
Vendor Response
Modesto, you are absolutely incredible! Thank you for your kind words & strong vote of confidence. Our support team is really grateful for your understanding, and the entire RepairDesk team is pleased to have given you a great experience with our software. We're excited to continue fostering a healthy relationship with you as we move into the future.
Replied February 2019
Paul
Retail, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
RepairDesk User
Very happy with the software, Streamlining was well executed and updates are regular and the software informs you of any new features as soon as it is made available
PROSEase of use, No hassle with setup, Easy customization
CONSCan't really complain about anything. The developers are easy to reach and Extremely helpful, Friendly and Professional
Reason for choosing RepairDesk
RepairDesk is a better software and more user friendly
Reasons for switching to RepairDesk
Skyline is UK based and very Expensive, you also do not have the option to choose the amount of sites required
David
Electrical/Electronic Manufacturing, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
1
EASE OF USE
1
VALUE FOR MONEY
1
CUSTOMER SUPPORT
2
FUNCTIONALITY
1
Reviewed March 2020
A very buggy and unreliable option for repair shop software
My experience was not a good one, I had to run two different POS systems so when we where unable to use repairdesk due to bugs we had another solution ready to go. The lack of acknowledgement of bugs and issues and the lack of tech support being available within our trading hours meant we had to cancel repairdesk.
PROSThe software has some good options as far as plug ins go, customer facing display etc.
CONSI had a lot of trouble using RepairDesk, we found alot of bugs that are inexcusable in a top dollar POS system. Simple things like changing a price, logging in, adding new devices all have a lot of bugs that require refreshing the page and evening re-logging in. These issues are repetitive and where reported multiple times to the team at Repairdesk. Tech support was not helpful as in Australia we close our stores an hour after they open for tech support, before that we are on our own. After speaking regularly with the staff including [SENSITIVE CONTENT HIDDEN] I found these issues will not be fixed anytime soon as they tend to have the approach that "You are the only one experiencing these issues". After discussing with other repair store owners and working out they are experiencing the same issues as our store was, I realized until the team at Repairdesk take responsibility for these bugs and actively resolve them rather than denying they exist repairdesk will not be a viable system for our business to invest in. Being frank when you send them video evidence of the bugs its a pretty silly business decision to deny the issues exist.
Vendor Response
Hello David, Thank you for your review. We're very sorry that we were unable to make RepairDesk work for your business and saddens us to see you unsatisfied. We are always working diligently to address all bugs that are notified to us, and we appreciate your feedback. Our aim is to make RepairDesk more stable and functional for everyone, and we hope to one day have you give our software another shot and see some great changes that will motivate you to come back.
Replied March 2020
james
Computer Hardware, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed November 2020
A good Software if your willing to learn the complexity
Repair Desk is truly able to handle 100% of daily tasks and streamline the process. Creating Tickets Managing COGS Employee management so on and so forth. The repair Desk Team is there to help you through any questions and will take remote control of your computer if necessary to help complete setup tasks
CONSYou need to know a good deal about how to find information on your own. I am lucky enough to have a good grip on Excel sheets and how to navigate around them to find specific data and that is what you will have to do for a majority of the customization. The repairdesk team is available to help during regular business hours and they are wonderful but sometimes (being from another country) translation of my question does get lost in conversation (that's not the biggest deal to me.) they are not there to do the work for you, you will have to do it on your own.
Reasons for switching to RepairDesk
Square was not built with Repair Shops in mind