RepairDesk Software


 

RepairDesk is a business management solution built for small to midsize cell phone and computer repair shops. Key features include point of sale (POS), ticket tracking, inventory management and performance reporting.

RepairDesk’s ticketing system allows users to check in repair items, select services, set task finish times and dates, assign employees, add customer records, collect deposits and print repair tickets. The solution includes inventory management functions which enable users to track repair parts, accessories, trade-ins and refurbished or new devices. The solution can be set to automatically reorder stock based on specific levels which can be adjusted as needed.

RepairDesk includes support for barcode scanners, receipt printers and label printers. The solution is available for purchase on a monthly subscription.

 

RepairDesk - Walk-in widget
 
  • RepairDesk - Walk-in widget
    Walk-in widget
  • RepairDesk - Trade-in module
    Trade-in module
  • RepairDesk - Ticket workflow
    Ticket workflow
Supported Operating System(s):
Web browser (OS agnostic)

47 Reviews of RepairDesk

Showing 1-20 of 47

 

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Raquel from Ciclozero.com

October 2017

October 2017

I think the software is almost perfect for a technic service.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Pros

I think being on the cloud, you can open it everywhere, so you can have a full control of your business.

Cons

The translations, I use it in Spanish and there is a lot of words that are not translated, but you can do it in a module.

Review Source: Capterra
 

Regina from The Repair Shop
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Extremely fast setup and great customer service!

Ease-of-use

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It saved our time so we could concentrate on the actual work and getting paid.

Pros

We were looking for something that was easy to use and we did not have to start from scratch. We are very small, just a two person shop so did not have time or funding to go into a large POS system. This fit our needs and then some. The integration to our web site, vendors and credit card process is awesome! They had most of the phone repairs already populated with some pricing so we would not have to start from scratch. Quick and easy setup and the customer service is awesome!

Cons

Does not integrate with our account program, but we are so small not using normal Quick Books, which it does integrate.

Review Source: Capterra
 

Dean from Driveby

August 2017

August 2017

Easy to use software great for smart phone repair shops. Continually updating and improving.

Ease-of-use

Functionality

Product Quality

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Pros

Simplicity of the software with regards to use for repair shops. Responsiveness of the support team is a massive plus. The software has progressed a lot since we first came on board.

Cons

Obviously not targeted to an Australian user as much as it is a US user. Issues around how tax calculations are displayed still exist. Also the reporting functionality could be improved on. Need to be able to export data to excel in a more versatile way.

Review Source: Capterra
 

Jessica from SOS Phone

July 2017

July 2017

Easy to use and excellent after sales service

Ease-of-use

Functionality

Product Quality

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Value for Money

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On our side, improved speed of execution and customer communication. Now the customer is instantly updated on the status of its repair. Full of beautiful wiget are integrated into repairdesk.

Pros

The automation of communication with customers is great. The system image is easy to use and easy to teach to employees. Detailed reports that allow us to follow details directly related to our field. The personalization of Repairdesk is very appreciated.

Cons

Small system configuration bug but, support that is available at almost any time. A special thank you to Ali who takes care of our personalized follow-up.

Review Source: Capterra
 

Javed from fonex Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

A very good programme I recommend it to all the shops repair phones And the computer

Ease-of-use

Functionality

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Value for Money

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Customer data details of booking items and re-checked in the future

Pros

Easy booking in and log into customer details and keep the data Easy to upload mobile phone details problems and prizes just a few clicks everything come on the main screen mainly in the future you can check what we repaired on the particular phone the customer

Cons

Easy booking in and log into customer detailsEasy to upload mobile phone details problems and prizes just a few clicks everything come on the main screen

Review Source: Capterra
 

Christopher from Savannah iDoctor

July 2017

July 2017

Very easy to use. Setup is easy as well.

Ease-of-use

Functionality

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Pros

What I like most is the integration with square. By far the best feature in my opinion. It makes it so much easier to take payments

Cons

Doesn't have an option for me to order parts with injured Gadgets yet however it's not a deal breaker . Also in order to take a payment with square I have to create the ticket, then create in invoice for that ticket as well. One less step of the process would be nice.

Review Source: Capterra
 

Terrance from The Cell Guy, LLC

July 2017

July 2017

Awesome tool to manage my business!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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I'm way more organized.

Pros

I consolidated 3 applications I was using down to just one. My business is growing in leaps and bounds and RepairDesk had a lot to do with that.

Cons

iOS app is not as robust as website. It is however helpful for mobile repairs, it doesn't have all the functionality that I enjoy from when I, in the office.

Review Source: Capterra
 

Dean from NinjaRepairs
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

excellent!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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i cAN TRACK AND MANAGE ALLMY REPAIRS

Pros

its easy to use , setup and get on with everyday ! Even the mobile app its great i can finish off tickets/invoices at the customer location !

Cons

here is some info on the software that isn't needed but can't remove it due to be part of main software .

Review Source: Capterra
 

John from iLab Mobile

April 2017

April 2017

Excellent software for a Repair Business

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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We have been using RepairDesk for over 6 months and it has made our staffs lives so much easier. Definitely recommend this software

Review Source: Capterra
 

Cooby from Mobi 4 U

February 2017

February 2017

OUTSTANDING!!!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

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Support

Excellent Friendly Staff very helpful always available to help when you need help never had any problem with software

Review Source: Capterra
 

Colby from Fix Ya Phone

January 2017

January 2017

Mobile Cell Phone Repair owner

Ease-of-use

Functionality

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Value for Money

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I will never use another program. The team here primarily stop what they are doing to help you with your problem. This has to be the best service repair shop program ever.

Pros

User-Friendly

Cons

It does not work with square pos

Review Source: Capterra
 

Richie from PhoneFix New Zealand
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

This has taken our repairs to a completely new level.

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
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Support

From the moment I started to trial RepairDesk I was helped along the way by a very patient Usman. Everynight for a week after, as well as numerous times since (even tonight) Usman has rung me, & setup team view so he can tutor me on how to get the most out of RepairDesk for myself and my team. As i've made suggestion, the software has modified itself to suit my needs as well as others. I am looking forward to seeing the many more integrations to come, that will better my business.
Now my business is running efficiently, my staff and customers are happier with the systems RepairDesk has helped m put in place.

Pros

How much it has improved our business. Customer lookup. Warranty tracking.

Advice to Others

If weighing between this software and another, make sure you choose RepairDesk. It is the best.

Review Source: Capterra
 

Tim from TGC lTD

November 2016

November 2016

Excellent Tool

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Quality
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Support

Repair desk is an excellent point of sale software for any repair shop from single user to enterprise level .
The back up an support is second to none for service outstanding experience
Would highly recommend .

Pros

Features

Cons

Some features when you pay other clients benefit on your ideas and thoughts which can be good and bad depends on thier thoughts and input I suppose

Advice to Others

Yes could do with bulk email

Review Source: Capterra
 

Justin from The mobile store
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

this is the best software available on the market for managing electronic repair shop

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
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Repair desk give me an edge over the competition cause now my shop look more professional, it makes it easier to handle my inventory, my invoices and to manage my time and work. More importantly it give me an idea about what¿s work and what doesn¿t. And the fact that the software is updated regularly with new improvement makes it even more appealing.

Pros

The analytic tool (report generator)

Cons

some functions need to be password protected

Review Source: Capterra
 

Ian from The Mobile Phone Workshop
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Almost Perfect

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
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Product Quality
Quality
Value for Money
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Since beta testing I have seen this software go from a good product for this type of business to an excellent one. A few glitches at first but they are always quickly rectified. Constantly upgrading and adding new features

Pros

Fairly straightforward and easy to use makes life so much easier. No. more writing out receipts.

Cons

Has features that I don't want and can't get rid of but this does not mean these are problems as other users may like them

Review Source: Capterra
 

Michael from Mick's Phone Repair
Number of employees: 2-10 employees Employees number: 2-10 employees

August 2016

August 2016

Brilliant Software

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
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Product Quality
Quality
Value for Money
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Very nice software to use. We use it in my repair shop.
Very handy for keeping track of almost everything.
Constantly adding new features and perks.
When they have time - they listen to customers input and impliment features requested by the common majority.
There is a great support forum for issues, FAQ and requests for changes to the software.
In short... brilliant software!

Pros

Ease of use at POS
Being able to track all repairs in store easily
Constant improvements
Website widgets for tracking repairs and instant quotes

Cons

Not everything is absolutely perfect - mostly cosmetic. (Eg. Spelling errors, layout, etc)
POS has no customer rewards programs or support for us to add our own
No android app available
Monthly fee is a little high in Australian Dollars but is still worth it

Advice to Others

This has changed the way my shop runs for the better. We would never use a pen and paper system again.

Review Source: Capterra
 

Jonathan from Think Digital
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

LOVE LOVE LOVE!

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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Product Quality
Quality
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Switched from Premier Wireless and although this software is simpler, all my needs were QUICKLY added and it helps us keep better track of our business. I've improved in many ways using this software.

Pros

Beautiful. Does a lot of the work for you. Fast tech support that listens and is always ready to help. Generous as well.

Cons

Can't really say there's anything,...

Review Source: Capterra
 

Tirath from Enet mobile repair centre
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2016

July 2016

Super fast software for phone repair shops

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
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I am using this software from few months for my repair shop and love it
You can save all work,send email to customer or text

Review Source: Capterra
 

Brenden from Smart Fix
Number of employees: 2-10 employees Employees number: 2-10 employees

June 2016

June 2016

Excellent System - Unbeatable Customer Service

Ease-of-use

Functionality

Product Quality

Customer Support

Value for Money

Ease-of-use
Usability
Functionality
Functionality
Product Quality
Quality
Value for Money
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Support

We have used multiple repair POS systems at Smart Fix. When we came across Repair Desk, we had several questions and concerns. Usman answered all our employees' questions quickly and updated the system to fit out needs. Repair Desk has been exceptional and we look forward to expanding with them in the future.

Pros

The price is on point and comparable/cheaper than many other repair POS options out there. Customer service is excellent. POS is straight forward and easily customizable for your business.

Cons

The spreadsheets of information were not uploading correctly at first - Usman went above and beyond at 1a.m. to upload them and make sure they were working correctly for the next business day.

Advice to Others

If you trial RepairDesk and find something that doesn't fit your needs perfectly, simply submit a suggestion and it will be looked at. We have never had another POS system cater to use personally, as well as updating the options for everyone else at the same time. They are driven by feedback, not just their ideas.

Review Source: Capterra
 

Jack from iphoneRepairs.com.au

June 2016

June 2016

Very good repair POS software. Highly recommended.

Ease-of-use

Product Quality

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Ease-of-use
Usability
Product Quality
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Support

The software is constant improving and its capable to managing a larger scale operation. We use this system for multi stores and a pool of technicians.

Review Source: Capterra
 
 
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