RepairDesk software


RepairDesk is a business management solution built for small to midsize cell phone and computer repair shops. Key features include point of sale (POS), ticket tracking, inventory management and performance reporting.

RepairDesk’s ticketing system allows users to check in repair items, select services, set task finish times and dates, assign employees, add customer records, collect deposits and print repair tickets. The solution includes inventory management functions which enable users to track repair parts, accessories, trade-ins and refurbished or new devices. The solution can be set to automatically reorder stock based on specific levels which can be adjusted as needed.

RepairDesk includes support for barcode scanners, receipt printers and label printers. The solution is available for purchase on a monthly subscription.

Supported Operating System(s):
Web browser (OS agnostic)

85 Reviews of RepairDesk

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  • scott from Retail

    Number of employees: 2-10 employees

    August 2018

    Easy to use

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Easy to use and very quick/helpful support team if I have ever had problems.

    Cons

    addin part bundles can only be done individually. Would be great to be able to bulk upload this.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Kevin from TXK Biz Services LLC

    Number of employees: 1 employee

    August 2018

    It does the work that it was designed it to do

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    It does the work that it was designed it to do. If you run a repair shop you should use this software.

    Cons

    If you run a different kind of shop that doesn't repair things then you should not use this software.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Oliver from Mobile Solutions

    Number of employees: 51-200 employees

    August 2018

    MOB SOL REVIEWS REPAIRDESK

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Loving it. The more we add the more useful repairdesk becomes

    Pros

    Tracking all the tickets and linking our business customers with the easy to use portals

    Cons

    If the internet runs slow due to the boss spying on the cameras it can run slow.

    This review was submitted organically. No incentive was offered
    Review Source: Capterra
  • Nephi from Phone Cloud

    Number of employees: 2-10 employees

    August 2018

    Review from New Zealand

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    It was great, with personal communication from the owner. Help is fast when needed. Chose it over competitors due to features and developments taken from our suggestions. Client base has obviously got bigger since we joined for well deserved reasons, so we see other developments obviously taken from other clients which shows that the developer has high interest in keeping all clients happy! Good facebook group for clients too. Sharing of useful and humorous information.

    Pros

    POS with a good booking in system for repairs. Flexible with ability to personalise many departments of the software.

    Cons

    Speed can be slow, not the best for busy periods. We have fibre.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Jack from CeXTech Repairs

    Number of employees: 51-200 employees

    August 2018

    A great all round package

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Easy to use
    Great support
    Web Site intergration and API

    Cons

    No FIFO Inventory Handling - Although it is planned

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    Repair desk vamp up

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    With the help of repair desk we worry not about customer record management That looks cool and have put away all the headache

    Pros

    Timely delivery of lead and it's lead management ability

    Cons

    Timely delivery of leads and it's lead management ability And the information keeping is very helpful.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: RepairDesk, RepairDesk

    August 2018

    Thank you for being an awesome customer & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you.

  • Zina from Wireless First Aid

    Number of employees: 2-10 employees

    August 2018

    POS review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    User friendly across all our devices and can be used on multiple units simultaneously.

    Cons

    Initially having issue with invoice size when printing, but that’s all under control now and running smoothly.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: RepairDesk, RepairDesk

    August 2018

    Thank you for being an awesome customer Zina & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you.

  • Mark from A1electronics A1Cell4U

    Number of employees: 2-10 employees

    August 2018

    Great answer to customer repair management

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Since I've been with repairdesk I have locked close to 2000 customers now having their information and email addresses is very beneficial the support I received from their Tech staff has been outstanding they are always there to answer your questions and help you solve any problem

    Pros

    Being able to capture all of the customers information the product they're having repaired the repair we are doing the parts we are using the cost of the part cost of the repair just about everything falls into place very easy to use and great follow-up campaigns.

    Cons

    Sometimes logging in or site functionality can be slow some Hang-Ups but very very few to even begin to mention in detail as far as software goes

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: RepairDesk, RepairDesk

    August 2018

    Thank you for being an awesome customer Mark & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you.

  • nicholas from Device MD

    Number of employees: 1 employee

    August 2018

    repairdesk device md

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    i love that i can use it as a app on my ipad

    Cons

    how challenging it is to do inventory. cant view reports daily and it wont let me open a drawer

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: RepairDesk, RepairDesk

    August 2018

    Thank you for your valuable feedback Nicholas. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. If you have any particular concerns,you can report them to us on Github (https://github.com/Repair-DeskPOS/RepairDesk-BUGS-IMPROVEMENTS/issues) and we will look into them as soon as possible. You can also contact our support team for assistance. We hope to have a lasting relationship with you.

  • Alejandro from http://www.geeksmobileus.com/

    Number of employees: 2-10 employees

    August 2018

    Not user frendly

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    neutral

    Pros

    the price has some of the stuff that i need

    Cons

    the complication of finding a ticket or invoice

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: RepairDesk, RepairDesk

    August 2018

    Thank you for your valuable feedback Alejandro. We are happy that you are satisfied with RepairDesk and aim to make the system even easier, user-friendly and more convenient for you. Our development and customer support team are working rigorously and smooth operations on your end are our main priority. Your concern regarding ticket/invoice has been marked in our priority list & we'll work on it soon. We hope to have a lasting relationship with you.

  • Joseph from Cell Medic LLC

    Number of employees: 2-10 employees

    August 2018

    Review of RepairDesk

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    The software overall is fairly decent. However from start to finish getting a customer in the system and checking them out takes 10-15 minutes. That's just not good for business. If the basic features were easier to use and the company focused on making a working product vs adding in a bunch of features they might have something good.

    Pros

    The layout is extremely nice. And with a bit of work RepairDesk could easily be industry leading.

    Cons

    The basic features become so complicated.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: RepairDesk, RepairDesk

    August 2018

    Thank you for your valuable feedback Joseph. Although we strive to be perfect, we know that there is a lot of work to be done. Your feedback helps us identify the areas that need improvement and work towards providing a better system. Our development team is working hard on making the system bug-free, faster, and easier to use. If you have any particular concerns,you can report them to us on Github (https://github.com/Repair-DeskPOS/RepairDesk-BUGS-IMPROVEMENTS/issues) and we will look into them as soon as possible. You can also contact our support team for assistance. We hope to have a lasting relationship with you.

  • Ulises from iRepair and Service

    Number of employees: 1 employee

    August 2018

    Great Cell Phone Repair Point Of Sale.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    They are outstanding in customer support and over all great in software and how it functions.

    Pros

    Easy to use and very user friendly, i would always use repair desk for all my business.

    Cons

    There is nothing i don't like about repair desk, it is the best i have ever used.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: RepairDesk, RepairDesk

    August 2018

    Thank you for being an awesome customer Ulises & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you.

  • Jordan from Green River PC, LLC

    Number of employees: 1 employee

    August 2018

    Best Repair Software Yet

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The design is incredibly pleasing and the fact everything is integrated with each other is incredibly nice.

    Cons

    There are quite a few bugs throughout the software, and it does not have support for basic customer email replies to show up in software, instead going directly to your email.

    However the bugs are being ironed out as they've taken a focus on fixing bugs before adding more features.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: RepairDesk, RepairDesk

    August 2018

    Thank you for your valuable feedback Jordan. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We've marked your suggestion for email replies & will work on it soon. We hope to have a lasting relationship with you.

  • Verified Reviewer

    Number of employees: 2-10 employees

    August 2018

    In the works

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    They don't follow up on there live appointments

    Pros

    Labeling and inventory
    Employee management
    Cost
    Customer portal

    Cons

    Adding inventory is a difficult process.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: RepairDesk, RepairDesk

    August 2018

    Hi, Thank you for submitting a review. We appreciate your feedback and will definitely be looking into the improvements you have suggested. Regards, RepairDesk

  • Jon from Lund-Tech

    Number of employees: 2-10 employees

    August 2018

    Only software to fullfill our needs.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We run a repairshop specific to motherboard repairs, so all of our customers are business customers, often repairshops. This made our demand a little different from regular repairshops. RepairDesk was the only software to fulfill these needs and at the time of starting our relationship with them, the customer support promised that a customer portal was on the way, so we could give our big customers a login to create their own tickets before they send. As promised, this function is now available and amazing. This is, as far as we know, only offered by RepairDesk. They provide good support when we have issues or questions, and if we point out a error, it is fixed within a short amount of time. Overall good experience.

    Pros

    RepairDesk is somewhat customizable and easy to adapt to your specific needs. Also, good and honest customer support. Reasonable price.

    Cons

    Ocassional technical issues, breakdowns etc. No possibility to customize intake form, for example limit it to one device per ticket.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: RepairDesk, RepairDesk

    August 2018

    Thank you Jon for your feedback. We are very happy to hear that you are having a good experience with RepairDesk. providing excellent features, a smooth experience, and reliable customer support is our main priority! We hope to have a lasting relationship with you. Regards, RepairDesk

  • Matthew from Hunter Phone and Computer Doctors

    Number of employees: 2-10 employees

    July 2018

    RepairDesk

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    POS could be a bit better laid out. But page load times are the biggest killer.

    Pros

    Print node support. API for custom software to easily print tickets.

    Cons

    Very slow page loads. In australia to get a page to load sometimes takes 20sec. This isnt our internet either. Tested from different connections.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: RepairDesk, RepairDesk

    August 2018

    Thank you for your feedback Matthew. Although we strive to be perfect, we know we have a long way to go and your feedback helps us improve in the required areas. We have marked the issues regarding page loads and our development team is rigourously working towards developing a better POS system. We will have solutions for you soon. We appreciate your patience. Regards, RepairDesk

  • Sabri from Ubreaknirepair

    Number of employees: 1 employee

    July 2018

    Repair Desk is a very helpful software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Very easy to use and whenever I need help I call customer service and they are very helpful

    Pros

    If you’re looking for a software that is so simple and easy to use and track all your sells and inventory then you have to get ReapirDesk software

    Cons

    I can’t find any problems with the software it’s very good and simple

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: RepairDesk, RepairDesk

    August 2018

    Thank you Sabri Abdullah for submitting a review. We are happy that you are satisfied with RepairDesk and we aim to continue to provide you with excellent service and useful features. Regards, RepairDesk

  • Rayce from Texoma Tech Solutions LLC

    Number of employees: 2-10 employees

    July 2018

    Repair desk review

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The ticket system. Printing labels. Customer service

    Cons

    Not everything connects. Should be able to add a buy back to a ticket or invoice. Difficult process setting up RepairDesk

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: RepairDesk, RepairDesk

    August 2018

    Thank you for your valuable feedback Rayce. Although we would love to be perfect, unfortunately sometimes problems do exist. However, we assure you that our development & QA team is hard at work to make the experience easier for you. Can you please tell me where you are having connection issues so I can report the problem? I will definitely recommend the buy-back option for a ticket or an invoice to our product team and hopefully we will have a solution for you soon. Regards, RepairDesk

  • Michael from ITZ Computers

    Number of employees: 2-10 employees

    July 2018

    Do you like paying for incomplete buggy software?

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Well unlike this page implies tech support is not 24 hours and is setup on us time zones. So here in Australia we miss half a day of support and it is extremely frustrating. I have a business to run I don't have time to sit on support all day for problems that shouldn't be there in the first place! I would not reccomend abd like alot if clients will jump ship as soon as I can. But these things take tinet

    Pros

    There are a number of things I like about repairdesk it's workflow to book in jobs is good.

    Cons

    From a functionality perspective it is extremely buggy and not worthy of being paid software. They have been around for years and some of the bugs are so simplistic and should not happen but it is sonwhat accepted by them. The focus seems to be on new intergration then making the core system work well

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: RepairDesk, RepairDesk

    August 2018

    Thanks a lot for your feedback. We're looking to bring more people on board so we can offer live chat / telephone support during Australian 9-1:00 am. Although, we would love to be perfect, feedback from customers can help us move in the right direction as we know that there is plenty to do ahead. Although we are offering new features, we are working to smash bugs and remove them from our basic functions with the utmost dedication. As we have introduced a full-fledged software, the bug removal process takes time especially in the R&D stage. Please do report your bugs on Github. The link is provided: https://github.com/Repair-DeskPOS/RepairDesk-BUGS-IMPROVEMENTS/issues We will look into them immediately. Regards, RepairDesk

  • Anthonie from CelluPro inc.

    Number of employees: 1 employee

    July 2018

    Most awesome team and software

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Every question i have, the customer service is there to help me !

    Pros

    -Customer services is Awesome 100/10
    -Softwares team is seriously awesome too
    -Softwares itself is very good !

    Cons

    Nothing !!!!!
    I mean, for me the Software is perfect

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra

    Response: RepairDesk, RepairDesk

    August 2018

    Thank you for your excellent feedback Anthony. We are very happy that you are satisfied with RepairDesk and we will continue to provide you with excellent updates and reliable customer support. We hope to have a very lasting relationship with you. Regards, RepairDesk

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