RepairDesk Software


 

RepairDesk is a business management solution built for small to midsize cell phone and computer repair shops. Key features include point of sale (POS), ticket tracking, inventory management and performance reporting.

RepairDesk’s ticketing system allows users to check in repair items, select services, set task finish times and dates, assign employees, add customer records, collect deposits and print repair tickets. The solution includes inventory management functions which enable users to track repair parts, accessories, trade-ins and refurbished or new devices. The solution can be set to automatically reorder stock based on specific levels which can be adjusted as needed.

RepairDesk includes support for barcode scanners, receipt printers and label printers. The solution is available for purchase on a monthly subscription.

 

RepairDesk - Walk-in widget
 
  • RepairDesk - Walk-in widget
    Walk-in widget
  • RepairDesk - Trade-in module
    Trade-in module
  • RepairDesk - Ticket workflow
    Ticket workflow
Supported Operating System(s):
Web browser (OS agnostic)

55 Reviews of RepairDesk

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Boris from iSure

June 2018

June 2018

Love the product and love the support team.

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Pros

Easy to use. UI and UX is great. and well thought-out utilities that enhances customer service and your own operations.

Cons

HR management, Accounting, P&L... anyway, these are no big deals. I use other proper HR softwares and Accounts. For Xero software users, there is an option to integrate. Not bad.

Review Source: Capterra
 

Caleb from Wireless Zone LLC
Number of employees: 1,001-5,000 employees Employees number: 1,001-5,000 employees

May 2018

May 2018

Great for my unlocking business!

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Pros

Automates alotta of admin work which helps you turn over sales more quickly, while efficiently getting done what needs to be done. Great for Cell phone repair shops!

Cons

Its a little costly at monthly! Wish there was a less costly subscription. Makes it harder for smaller businesses or individuals to obtain without the proper funds for it yet.

Review Source: Capterra
 

ray from smart device repairs 911

January 2018

January 2018

i have a great experience with repair desk the support staff has been excellent in helping with all our problems

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Pros

excellent customer service fahad has help us in every aspect in getting our account up and ready he is a excellent account manager

Review Source: Capterra
 


January 2018

January 2018

Easy to use and Great!

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Pros

Cloud based can access anywhere. Inventory stays up to date and in sync. Built in plugins support woo commerce mail chimp and many other 3rd party platforms. And of course the team! They are great and are diligent in adding new features to make the software even more streamlined.

Review Source: Capterra
 

kurt from Entertainment konnections

January 2018

January 2018

easy to use, productivity increase

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Pros

the user interface is easy to use and makes repairs faster and organised. we moved from repairshopr and repair desk is faster, easier to navigate and easier to setup

Cons

having to learn a new system was a bit painful but luckily they have lots of support like the knowledge base and members to talk to

Review Source: Capterra

  Response: RepairDesk, RepairDesk

Date: January 2018

January 2018

 

Thank you Kurt for using RepairDesk. It is great to hear that you liked the software. If you have any query, please feel free to contact us via live chat or call and we will try our best to solve it, because customer satisfaction is our top most priority. Have a great day!

 

Basel from Unique Geek
Number of employees: 2-10 employees Employees number: 2-10 employees

January 2018

January 2018

Amazing Software! Great Features! Help our business to move to the next level!!!

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I would HIGHLY recommend this for really anyone in the computer and cellphone repair field. If you are pretty much ready to go out of the box. Have to give it a try!

Pros

I tested dozens of software in trying to manage remote clients, on-sites, repair bench items, inventory, refurbished devices and general CRM duties for our IT and cellphone repair company.

They were all terrible in their own particular ways. From one of the most expensive POS in the United States to most of on-line and off-line CRM tools and software, we kept running into roadblocks and compromises. Not to mention terrible UI's, high costs, and so on and so forth.

RepairDesk is a breath of fresh air. The UI makes sense, the price is reasonable, it's super fast, and it covers everything we need. I was hesitant to switch to using it for Invoicing Vs Denali at first, but was better than we expect; we ended up using RepairDesk for all invoicing and payments, and everything now done through their platform, since our lives are now inside RepairDesk and we couldn't be happier.

The other very pleasant thing is the aggressive update schedule the team has - new and improved features (that competitors can't cover)are rolled out constantly, without being disruptive to the existing workflow.

This software has transformed our business. RepairDesk fits the bill totally, for tracking, estimates and complete control. With RepairDesk, it has really been able to automate this process of our business and produce professional results.

Thank you RepairDesk Team :-)

Cons

If there is any! 24 Hours support can FIXED it immediately.

Review Source: Capterra
 

Raquel from Ciclozero.com

October 2017

October 2017

I think the software is almost perfect for a technic service.

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Pros

I think being on the cloud, you can open it everywhere, so you can have a full control of your business.

Cons

The translations, I use it in Spanish and there is a lot of words that are not translated, but you can do it in a module.

Review Source: Capterra
 

Regina from The Repair Shop
Number of employees: 1 employee Employees number: 1 employee

October 2017

October 2017

Extremely fast setup and great customer service!

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It saved our time so we could concentrate on the actual work and getting paid.

Pros

We were looking for something that was easy to use and we did not have to start from scratch. We are very small, just a two person shop so did not have time or funding to go into a large POS system. This fit our needs and then some. The integration to our web site, vendors and credit card process is awesome! They had most of the phone repairs already populated with some pricing so we would not have to start from scratch. Quick and easy setup and the customer service is awesome!

Cons

Does not integrate with our account program, but we are so small not using normal Quick Books, which it does integrate.

Review Source: Capterra
 

Dean from Driveby

August 2017

August 2017

Easy to use software great for smart phone repair shops. Continually updating and improving.

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Pros

Simplicity of the software with regards to use for repair shops. Responsiveness of the support team is a massive plus. The software has progressed a lot since we first came on board.

Cons

Obviously not targeted to an Australian user as much as it is a US user. Issues around how tax calculations are displayed still exist. Also the reporting functionality could be improved on. Need to be able to export data to excel in a more versatile way.

Review Source: Capterra
 

Jessica from SOS Phone

July 2017

July 2017

Easy to use and excellent after sales service

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On our side, improved speed of execution and customer communication. Now the customer is instantly updated on the status of its repair. Full of beautiful wiget are integrated into repairdesk.

Pros

The automation of communication with customers is great. The system image is easy to use and easy to teach to employees. Detailed reports that allow us to follow details directly related to our field. The personalization of Repairdesk is very appreciated.

Cons

Small system configuration bug but, support that is available at almost any time. A special thank you to Ali who takes care of our personalized follow-up.

Review Source: Capterra
 

Javed from fonex Ltd
Number of employees: 2-10 employees Employees number: 2-10 employees

July 2017

July 2017

A very good programme I recommend it to all the shops repair phones And the computer

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Customer data details of booking items and re-checked in the future

Pros

Easy booking in and log into customer details and keep the data Easy to upload mobile phone details problems and prizes just a few clicks everything come on the main screen mainly in the future you can check what we repaired on the particular phone the customer

Cons

Easy booking in and log into customer detailsEasy to upload mobile phone details problems and prizes just a few clicks everything come on the main screen

Review Source: Capterra
 

Christopher from Savannah iDoctor

July 2017

July 2017

Very easy to use. Setup is easy as well.

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Pros

What I like most is the integration with square. By far the best feature in my opinion. It makes it so much easier to take payments

Cons

Doesn't have an option for me to order parts with injured Gadgets yet however it's not a deal breaker . Also in order to take a payment with square I have to create the ticket, then create in invoice for that ticket as well. One less step of the process would be nice.

Review Source: Capterra
 

Terrance from The Cell Guy, LLC

July 2017

July 2017

Awesome tool to manage my business!

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I'm way more organized.

Pros

I consolidated 3 applications I was using down to just one. My business is growing in leaps and bounds and RepairDesk had a lot to do with that.

Cons

iOS app is not as robust as website. It is however helpful for mobile repairs, it doesn't have all the functionality that I enjoy from when I, in the office.

Review Source: Capterra
 

Dean from NinjaRepairs
Number of employees: 1 employee Employees number: 1 employee

May 2017

May 2017

excellent!!

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i cAN TRACK AND MANAGE ALLMY REPAIRS

Pros

its easy to use , setup and get on with everyday ! Even the mobile app its great i can finish off tickets/invoices at the customer location !

Cons

here is some info on the software that isn't needed but can't remove it due to be part of main software .

Review Source: Capterra
 

John from iLab Mobile

April 2017

April 2017

Excellent software for a Repair Business

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We have been using RepairDesk for over 6 months and it has made our staffs lives so much easier. Definitely recommend this software

Review Source: Capterra
 

Cooby from Mobi 4 U

February 2017

February 2017

OUTSTANDING!!!

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Excellent Friendly Staff very helpful always available to help when you need help never had any problem with software

Review Source: Capterra
 

Colby from Fix Ya Phone

January 2017

January 2017

Mobile Cell Phone Repair owner

Ease-of-use

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I will never use another program. The team here primarily stop what they are doing to help you with your problem. This has to be the best service repair shop program ever.

Pros

User-Friendly

Cons

It does not work with square pos

Review Source: Capterra
 

Richie from PhoneFix New Zealand
Number of employees: 2-10 employees Employees number: 2-10 employees

November 2016

November 2016

This has taken our repairs to a completely new level.

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From the moment I started to trial RepairDesk I was helped along the way by a very patient Usman. Everynight for a week after, as well as numerous times since (even tonight) Usman has rung me, & setup team view so he can tutor me on how to get the most out of RepairDesk for myself and my team. As i've made suggestion, the software has modified itself to suit my needs as well as others. I am looking forward to seeing the many more integrations to come, that will better my business.
Now my business is running efficiently, my staff and customers are happier with the systems RepairDesk has helped m put in place.

Pros

How much it has improved our business. Customer lookup. Warranty tracking.

Advice to Others

If weighing between this software and another, make sure you choose RepairDesk. It is the best.

Review Source: Capterra
 

Tim from TGC lTD

November 2016

November 2016

Excellent Tool

Ease-of-use

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Repair desk is an excellent point of sale software for any repair shop from single user to enterprise level .
The back up an support is second to none for service outstanding experience
Would highly recommend .

Pros

Features

Cons

Some features when you pay other clients benefit on your ideas and thoughts which can be good and bad depends on thier thoughts and input I suppose

Advice to Others

Yes could do with bulk email

Review Source: Capterra
 

Arno from ProMobilEZ (Thailand) Co. lTd

September 2016

September 2016

Locked out of the system

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I love the software, however one very important thing to remember is you do not own it. I paid immedialtely for this software since I liked it and skipped the trial. Without asking my contract was set to a trial. After a month working with it, we were just locked out without getting a clear notification, now waiting for them to contact back and customer waiting in line and I cannot invoice. Thinking of going back to my own hosted system that I cantrol myself as getting locked out while you already paid is rediculous. So if you depend on your system like it do, reconsider this!

Review Source: Capterra
 
 
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