RepairDesk is a business management solution built for small to midsize cell phone and computer repair shops. Key features include point of sale (POS), ticket tracking, inventory management and performance reporting.

RepairDesk’s ticketing system allows users to check in repair items, select services, set task finish times and dates, assign employees, add customer records, collect deposits and print repair tickets. The solution includes inventory management functions which enable users to track repair parts, accessories, trade-ins and refurbished or new devices. The solution can be set to automatically reorder stock based on specific levels which can be adjusted as needed.

RepairDesk includes support for barcode scanners, receipt printers and label printers. The solution is available for purchase on a monthly subscription.



89 Reviews of RepairDesk

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 89 reviews

December 2018

Igor from Geek Workshop Electronics Ltd.

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

In search of a perfect POS for a cell phone & laptop repair store.

I'm extremely happy that I decided to go with RepairDesk, would definitely recommend at least having a shot with it!

Pros

The most important part for me, as a cell phone repair store owner, is definitely the flexibility and stability of the POS.
RepairDesk literally stands out above all other POS systems in this field. I've tried quite a few other POS systems and I can definitely say that none of those were able to satisfy my needs at the same level as RepairDesk did.
Also, I love how simple it is as well as how much customization you can add/remove/change.

Cons

Not a single thing, seriously, if by any chance you're having trouble changing some settings - simply contact their support and they'll help you with pretty much anything.

December 2018

Mark from A1ELECTRONICS Cell phone Tablet & PC repair

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

December 2018

repairdesk software suite

It helps me with intake of customer info and product also provides invoice, repair ticket and can control inventory

Pros

The ease of use and overall workflow gathering a customers signature

Cons

some initial training was needed i really don't have anything i didn't like

October 2018

Austin from phone hero

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

October 2018

Software Quality

Till its the best

Pros

Customer Support they provide plus user friendly

Cons

Nothing till now.

September 2018

Lili from Stg Repairs

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Software Quality

Excellent and ten starts!

Pros

easy to use and handle, also customer service is great.

Cons

way to answer questions!

September 2018

Scott from Mr

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

September 2018

Super Easy

Pros

Support is great, any questions are answered quickly

Cons

Have to pay per user. Soon adds up with a few people needing access

Response from RepairDesk of RepairDesk

Replied October 2018

Thank you Scott for being an awesome customer & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. If you have any particular concerns,you can report them to us on Github (https://github.com/Repair-DeskPOS/RepairDesk-BUGS-IMPROVEMENTS/issues) and we will look into them as soon as possible. You can also contact our support team for assistance. We hope to have a lasting relationship with you.

August 2018

scott from Retail

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Easy to use

Pros

Easy to use and very quick/helpful support team if I have ever had problems.

Cons

addin part bundles can only be done individually. Would be great to be able to bulk upload this.

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you Scott for being an awesome customer & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. If you have any particular concerns,you can report them to us on Github (https://github.com/Repair-DeskPOS/RepairDesk-BUGS-IMPROVEMENTS/issues) and we will look into them as soon as possible. You can also contact our support team for assistance. We hope to have a lasting relationship with you.

August 2018

Kevin from TXK Biz Services LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

It does the work that it was designed it to do

Pros

It does the work that it was designed it to do. If you run a repair shop you should use this software.

Cons

If you run a different kind of shop that doesn't repair things then you should not use this software.

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you Kevin for being an awesome customer & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you.

August 2018

Oliver from Mobile Solutions

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

5 of 5

August 2018

MOB SOL REVIEWS REPAIRDESK

Loving it. The more we add the more useful repairdesk becomes

Pros

Tracking all the tickets and linking our business customers with the easy to use portals

Cons

If the internet runs slow due to the boss spying on the cameras it can run slow.

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you Oliver for being an awesome customer & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you.

August 2018

Nephi from Phone Cloud

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Review from New Zealand

It was great, with personal communication from the owner. Help is fast when needed. Chose it over competitors due to features and developments taken from our suggestions. Client base has obviously got bigger since we joined for well deserved reasons, so we see other developments obviously taken from other clients which shows that the developer has high interest in keeping all clients happy! Good facebook group for clients too. Sharing of useful and humorous information.

Pros

POS with a good booking in system for repairs. Flexible with ability to personalise many departments of the software.

Cons

Speed can be slow, not the best for busy periods. We have fibre.

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you Nephi for being an awesome customer & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you.

August 2018

Jack from CeXTech Repairs

Company Size: 51-200 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

A great all round package

Pros

Easy to use
Great support
Web Site intergration and API

Cons

No FIFO Inventory Handling - Although it is planned

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you Jack for being an awesome customer & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you.

August 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

August 2018

Repair desk vamp up

With the help of repair desk we worry not about customer record management That looks cool and have put away all the headache

Pros

Timely delivery of lead and it's lead management ability

Cons

Timely delivery of leads and it's lead management ability And the information keeping is very helpful.

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you for being an awesome customer & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you.

August 2018

Zina from Wireless First Aid

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

POS review

Pros

User friendly across all our devices and can be used on multiple units simultaneously.

Cons

Initially having issue with invoice size when printing, but that’s all under control now and running smoothly.

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you for being an awesome customer Zina & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you.

August 2018

nicholas from Device MD

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

repairdesk device md

Pros

i love that i can use it as a app on my ipad

Cons

how challenging it is to do inventory. cant view reports daily and it wont let me open a drawer

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you for your valuable feedback Nicholas. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. If you have any particular concerns,you can report them to us on Github (https://github.com/Repair-DeskPOS/RepairDesk-BUGS-IMPROVEMENTS/issues) and we will look into them as soon as possible. You can also contact our support team for assistance. We hope to have a lasting relationship with you.

August 2018

Alejandro from http://www.geeksmobileus.com/

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

1 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Not user frendly

neutral

Pros

the price has some of the stuff that i need

Cons

the complication of finding a ticket or invoice

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you for your valuable feedback Alejandro. We are happy that you are satisfied with RepairDesk and aim to make the system even easier, user-friendly and more convenient for you. Our development and customer support team are working rigorously and smooth operations on your end are our main priority. Your concern regarding ticket/invoice has been marked in our priority list & we'll work on it soon. We hope to have a lasting relationship with you.

August 2018

Joseph from Cell Medic LLC

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

2 of 5

Value for money

1 of 5

Customer support

3 of 5

Functionality

3 of 5

August 2018

Review of RepairDesk

The software overall is fairly decent. However from start to finish getting a customer in the system and checking them out takes 10-15 minutes. That's just not good for business. If the basic features were easier to use and the company focused on making a working product vs adding in a bunch of features they might have something good.

Pros

The layout is extremely nice. And with a bit of work RepairDesk could easily be industry leading.

Cons

The basic features become so complicated.

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you for your valuable feedback Joseph. Although we strive to be perfect, we know that there is a lot of work to be done. Your feedback helps us identify the areas that need improvement and work towards providing a better system. Our development team is working hard on making the system bug-free, faster, and easier to use. If you have any particular concerns,you can report them to us on Github (https://github.com/Repair-DeskPOS/RepairDesk-BUGS-IMPROVEMENTS/issues) and we will look into them as soon as possible. You can also contact our support team for assistance. We hope to have a lasting relationship with you.

August 2018

Ulises from iRepair and Service

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

August 2018

Great Cell Phone Repair Point Of Sale.

They are outstanding in customer support and over all great in software and how it functions.

Pros

Easy to use and very user friendly, i would always use repair desk for all my business.

Cons

There is nothing i don't like about repair desk, it is the best i have ever used.

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you for being an awesome customer Ulises & for your valuable feedback. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We hope to have a lasting relationship with you.

August 2018

Jordan from Green River PC, LLC

Company Size: 1 employee

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

4 of 5

August 2018

Best Repair Software Yet

Pros

The design is incredibly pleasing and the fact everything is integrated with each other is incredibly nice.

Cons

There are quite a few bugs throughout the software, and it does not have support for basic customer email replies to show up in software, instead going directly to your email.

However the bugs are being ironed out as they've taken a focus on fixing bugs before adding more features.

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you for your valuable feedback Jordan. We are happy that you are satisfied with RepairDesk and we aim to make the system even easier and more convenient for you. Our development and customer support team are working rigorously, and smooth operations on your end are our main priority. We've marked your suggestion for email replies & will work on it soon. We hope to have a lasting relationship with you.

August 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

August 2018

In the works

They don't follow up on there live appointments

Pros

Labeling and inventory
Employee management
Cost
Customer portal

Cons

Adding inventory is a difficult process.

Response from RepairDesk of RepairDesk

Replied August 2018

Hi, Thank you for submitting a review. We appreciate your feedback and will definitely be looking into the improvements you have suggested. Regards, RepairDesk

August 2018

Jon from Lund-Tech

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

August 2018

Only software to fullfill our needs.

We run a repairshop specific to motherboard repairs, so all of our customers are business customers, often repairshops. This made our demand a little different from regular repairshops. RepairDesk was the only software to fulfill these needs and at the time of starting our relationship with them, the customer support promised that a customer portal was on the way, so we could give our big customers a login to create their own tickets before they send. As promised, this function is now available and amazing. This is, as far as we know, only offered by RepairDesk. They provide good support when we have issues or questions, and if we point out a error, it is fixed within a short amount of time. Overall good experience.

Pros

RepairDesk is somewhat customizable and easy to adapt to your specific needs. Also, good and honest customer support. Reasonable price.

Cons

Ocassional technical issues, breakdowns etc. No possibility to customize intake form, for example limit it to one device per ticket.

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you Jon for your feedback. We are very happy to hear that you are having a good experience with RepairDesk. providing excellent features, a smooth experience, and reliable customer support is our main priority! We hope to have a lasting relationship with you. Regards, RepairDesk

July 2018

Matthew from Hunter Phone and Computer Doctors

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

3 of 5

July 2018

RepairDesk

POS could be a bit better laid out. But page load times are the biggest killer.

Pros

Print node support. API for custom software to easily print tickets.

Cons

Very slow page loads. In australia to get a page to load sometimes takes 20sec. This isnt our internet either. Tested from different connections.

Response from RepairDesk of RepairDesk

Replied August 2018

Thank you for your feedback Matthew. Although we strive to be perfect, we know we have a long way to go and your feedback helps us improve in the required areas. We have marked the issues regarding page loads and our development team is rigourously working towards developing a better POS system. We will have solutions for you soon. We appreciate your patience. Regards, RepairDesk