ResDiary Software

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About ResDiary

ResDiary is a cloud-based solution that enables businesses in the hospitality industry to streamline payments, bookings, appointments and venue management operations. The platform allows organizations to store and organize client details in a centralized database and send personalized emails and text messages to engage with the target audience. ResDiary allows supervisors to monitor spending, stock levels, and availability status across different locations in real-time. Additionally, managers can create custom booking rules, assign sections to staff members and track their performance, manage tables and handle bookings. ResDiary is available on quarterly/annual subscriptions and support is provided via email and chat. ...

ResDiary Pricing

RD Connect - $99 (quarterly contract) RD Express - $129 (quarterly contract) RD Pro - $189 (quarterly contract) RD Ultimate - $289 (quarterly contract) One-time charge of $99 for setup and initial online training.

Starting price: 

$99.00 

Free trial: 

Not Available

Free version: 

Not Available

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ResDiary User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

2.5

Value for money

2.5

Customer support

3.5

Functionality

3

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User Profile

Peter

Verified reviewer

Industry: Hospitality

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2018

Best Table & Reservations Management Solution available

Pros

Very smart and easy to use solution. I can see why it is so popular. The solution actually works and thinks like a restaurant operates. Great value and always adding new features.

Cons

Reports are good but need a face-lift. Looking forward to all their new developments. The new look of ResDiary.com and all their apps is very cool and stylish.

Anonymous

Company size: 51-200 employees

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
5

Ease-of-use

out of 5
5

Functionality

out of 5

October 2018

Good mix of functionality and usability

Overall a very nice piece of kit, gets the job done and I have never encountered any outages server-side so the web app has always been accessible.

Pros

Really user-friendly, almost looked like it was designed for customers to book a table themselves on the employee interface. Multiple views were easy to switch between and were often changed by my colleagues to suit how they prefer to see the bookings.

Cons

I think this may have been a problem at our end, although our manager insisted it wasn't, but I would always get the error "maximum covers exceeded for this time period" even though there was plenty of space. This then meant you would have to manually and carefully check if we had enough free covers for times when it was busy. As I said this may have been at the fault of the restaurant but it was confusing nonetheless.

Kunyu

Company size: 2-10 employees

Industry: Hospitality

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Functionality

out of 5

October 2019

this think is designed to waste my life & Money

The sale Rep coming to try to sell Resdiary to me, and he did it at the end, don't ask me how persuasive he was, don't ask me how promising he sounds, he obviously did a good job to sell me the product. But I regret about buying it for very single second when I am using it. I did ask him for a trial, but he said there is no trial, look like he was lying to me, as in this website it does tick yes for trial. I thought that I am an old school don't like computer technology, however, my staffs all told me today this thing just wasting their time and made their life more complicated, and they are not going to use it!! What should I do now, the sale rep just got me to sign it up for 3 months, he said that is the minimum contract. What the hell! I feel he just force me to try a ridiculous software for 3 months! This is a freedom country, do I have the right to return a product that I am not happy with?? Should I go to fare go? I don't know why those people give it a five-star review, this is just so misleading. I say they either staff from the company or people who like complicated live. So if you want to make your life complicated and make your business miserable, I highly recommend to use the Resdiary. This software is the best, but not one of, the choice.

Pros

Nothing!!

Cons

To complicate to use, wasting time, wasting money, wasting energy

Will

Company size: 11-50 employees

Industry: Restaurants

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
3

Ease-of-use

out of 5
5

Value for money

out of 5
4

Customer support

out of 5
5

Functionality

out of 5

August 2017

8 years working with ResDiary in multiple establishments is testament to its versatility

Time saved

Pros

Quite a deep cloud-based system, with levels of functionality and settings that mean you can customise it for almost any restaurant that accepts bookings or has a waiting list. Cloud based software means it's responsive to customer booking input and they have a great widget for online bookings. So much to like.

Cons

The strength of this software (its versatility) also makes it complex for non-tech savvy people to set up, however the Dimmi team will assist with this.

FRANCOIS

Company size: 2-10 employees

Industry: Restaurants

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

March 2021

BAD EXPERIENCE OVERALL

REALLY BEEN DISAPOINTED ON THE WAY OUR CONTRACT WAS TERMINATED. WOULD NOT RECOMMEND TO PEOPLES IN OUR INDUSTRY

Pros

NO COVERS CHARGES - FIXED MONTHLY PAYMENTS

Cons

FEATURES | NOT USER FRIENDLY | NO CUSTOMER SERVICE OR FOLLOW UP ONCE THE ACCOUNT WAS SET UP TERRIBLE TRAINING

Reasons for switching to ResDiary

BECAUSE THE PLATFORM WAS NOT USER FRIENDLY

Rochelle

Company size: 11-50 employees

Industry: Hospitality

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
2

Functionality

out of 5

October 2017

Kill Me!

There is nothing good I can say I like about this system. It can take bookings (if you have that amount of time to waste in your life)

Cons

Probably one of the worst reservation systems I have ever used. Unnecessarily over-complicated. The layout is like a badly designed excel document. I can't believe we've left BookaTable for this! It takes longer to try a put a booking into the system now and completely wastes my time. Arrrgh! And no, I won't get used to this over time. It is simply user-unfriendly.

Showing 6 reviews