--- title: "Restaurant Manager by Action Systems Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Restaurant Manager by Action Systems. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Restaurant Manager by Action Systems is a good fit for you!" source_url: "https://www.softwareadvice.com/retail/restaurant-manager-pos-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Restaurant Management Software](https://www.softwareadvice.com/retail/restaurant-management-comparison/) / [Restaurant Manager by Action Systems](https://www.softwareadvice.com/retail/restaurant-manager-pos-profile/) / Restaurant Manager by Action Systems Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. 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[Overview](https://www.softwareadvice.com/retail/restaurant-manager-pos-profile/) Reviews # Restaurant Manager by Action Systems User Reviews ## Reviews summary - Overall rating: 3.4/5 - Total reviews: 36 ### Secondary ratings - Ease of use: 3.7/5 - Customer support: 3.3/5 - Value for money: 3/5 - Functionality: 3.3/5 ### Rating distribution - 5 stars: 7 reviews (19%) - 4 stars: 17 reviews (47%) - 3 stars: 4 reviews (11%) - 2 stars: 3 reviews (8%) - 1 star: 5 reviews (14%) ## Restaurant Manager by Action Systems customer reviews Showing reviews 1-25 of 36 (page 1). ### It was great experience - Overall rating: 4/5 - Reviewer: Hesham E. - Verified reviewer: Yes - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros This software is very easy to install and setup , because it guides you in all steps . also user interface is attractive and easy to use . #### Cons The backoffice module needs more improvement and less complications. If it became able to connect to any general account software this will be great because most of the companies need to join pos to their own account software. --- ### Restaurant Manager is solid for a Bar/Restaurant Environment - Overall rating: 4/5 - Reviewer: Jamie G. - Industry: Entertainment - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered If you decide on RM, they have a network of local installers/support. It's best to find a good one to help support the system for you. We have a great one. There are parts you can maintain on your own. In my review of other options (which I do every 2-3 years to check the market) the cloud based solutions lack many of the features we rely so much upon. RM is not perfect, but no system is, it is a solid choice for bars and restaurants at a reasonable cost. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Detailed reporting module, Swipe customer credit card and link to tab/table feature, keeps up with volume on busy nights, easy to change menu items/prices, hardwired via ethernet since based on window OS backbone and installed locally on an in house PC or server. No ongoing monthly costs like the subscription models of other cloud options like Lavu, Lightspeed, Touchbistro, and even Square to some degree now. Quick learning curve for team to use the POS. Hardware is typically at the same or cheaper that then cloud based tablet starter kits. #### Cons Not cloud based (can be a pro or con) depending on reliability of connection, tablet use is not practical due to the heavy demand of the software, the reports are old school out of the 80s but you can upload the data to any BI tool you might like. New features require an upgrade to the latest version and an added cost. (Typically cheaper when you do the math than a subscription model) --- ### They service is terrible - Overall rating: 1/5 - Reviewer: Mike R. - Verified reviewer: Yes - Industry: Restaurants - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Terrible use to be good years ago #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros Easy to use system for anyone very simple system #### Cons The customer service is terrible the absolute worst e people to work with don’t do what they say. Took seven months to get my online order up to not even work rite. They are rude and this is for the Va people I don’t know about other states but the [sensitive content hidden] is terrible rude cusses at my employees --- ### Restaurant Manager - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: January 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love the customer service and support. Our local rep is always available and great to work with. The system is also very easy to learn and a new user can quickly become a strong user within a few days. #### Cons It hasn't been an issue yet; however, with our support being provided by one person, if he is ever unavailable, we my be in trouble. --- ### RM Review - Overall rating: 4/5 - Reviewer: mohamed m. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. my overall experience is good and iam looking forward for more from RM #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros reporting one of the most amazing features on the program with ton of reports and ton filter you can almost get any report you want #### Cons loyalty program is very weak you need to improve way more than the current one its very limited --- ### Restaurant Manager need to get in to the 21 century .... - Overall rating: 1/5 - Reviewer: john r. - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2018 - Review source details: This review was submitted organically. No incentive was offered Very disappointing in Restaurant Manger and Shift 4 . They want to act like a big company but have no resources or expertise to handle a major problem. They have no relationship building techniques with customers. They will let you crash and burn. They only care about getting there monthly fees! #### Ratings breakdown - Ease of use: 2/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros The software is great for pizza ordering , you can split the pizza in half very easily and it is very easy for the prep printer to send out to kitchen. #### Cons The software is out dated , the Online ordering module is very out dated. Restaurant manager/Shift 4 is terrible to partner with because they hold you ransom when it comes to credit card processing. Restaurant manager now has there own Credit card processing ( Shift 4) and if you do not use there shift 4 processing they will destroy your business with fees. Shift 4 is in a bad turmoil at the present time because they have a major problem in processing on line payments. The most important factor is that Restaurant manger and Shift 4 has no explanation for the error and the customer service is terrible. They have no answers for the issue and have offered nothing to all there customers for there losses. Stay away !!! --- ### restaurant manager - Overall rating: 3/5 - Reviewer: Sally T. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros it is simple and very straightforward for anyone new starting out with using this software #### Cons there are too many faults. the repeat function is glitchy and switching between screens gives us problems from time to time --- ### Out with the old, in with the New - Overall rating: 4/5 - Reviewer: Dave S. - Verified reviewer: Yes - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: January 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall I will say that for the first 19 years I liked it, didn't love it, but it got the job done. After all the new technology that's coming out with simple cloud based apps, I really don't think RM will be around for much longer. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 2/5 #### Pros This was the original POS software that blew everybody's minds. I used this product for over 20 years, at over a dozen different locations. I grew up in the business on it, it takes me back when I see a location using it. #### Cons As I said, I used this for over 20 years, the problem is that the software never changed or evolved in that 20 years. The lease structure from the backing company is a giant rip off, you had to spend 20 - 30 grand just for a capable system. Software crashes all the time, you have to phone in tech support which they're good, but most of the time they'd have to call you back. In the restaurant business you can't wait. Lastly, it wasn't cloud based, so when the power went out, you were screwed. You were at the mercy of the dinosaur that is RM. --- ### Customer service nightmare - Overall rating: 4/5 - Reviewer: Kane L. - Verified reviewer: Yes - Industry: Hospitality - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered very disappointed in the effort to fix problems. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros it has everything you would need for a growing business. But good luck implementing it with no help from tech support 😉 #### Cons There is a big disconnect in communication between RM customer support, your customer service rep (tech support) and your business. Its IMPOSSIBLE to troubleshoot individual needs for small businesses. Don't bother trying!!! #### Reasons for choosing Restaurant Manager by Action Systems local reseller. --- ### powerful backend but clunky otherwise - Overall rating: 2/5 - Reviewer: Brandyn K. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: April 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. frustrating. constant downtime. lack of support. too expensive for what you get #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros reporting system was quite good but failed to compensate for other shortcomings. ui is fine but dependence on outdated hardware is a boon #### Cons dependency on server connection to maintain pos uptime. server provided is generally poor quality and would crash constantly. reliance on usb security key which fails often #### Reasons for choosing Restaurant Manager by Action Systems have since left RM and moved to a new system --- ### Comfort Foods Inc - Overall rating: 4.5/5 - Reviewer: Sam F. - Industry: Restaurants - Product usage: Used unspecified for unspecified - Reviewed: December 2014 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4.5/5 - Customer support: 4.5/5 - Functionality: 4.5/5 #### Pros I like the ease of use and good customer service. Whenever I have a problem, it is fixed easily. #### Cons Sometimes it has glitches, such as frozen screen or buttons sticking. --- ### Rm pos review questions - Overall rating: 4/5 - Reviewer: carole a. - Industry: Entertainment - Product usage: Used unspecified for unspecified - Reviewed: January 2015 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Customer support: 4.5/5 - Functionality: 4/5 #### Pros There is an ease of use with this that I have not seen before. Not overly complicated. #### Cons The price point of this could be just a little better. --- ### TOTAL LACK OF SERVICE & SUPPORT IN SOUTHERN AFRICA REGION - Overall rating: 1/5 - Reviewer: Lawrence D. - Industry: Retail - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2018 - Review source details: This review was submitted organically. No incentive was offered I bought may programme in early December for my operation in Mozambique, from the Mozambique Agent - Now nearly 3 months later told by their South African "partner" that I must come collect license key in South Africa. During the whole of the December / New Year Peak holiday period, dependended on temporary license keys - most of the time which they forgot, or never sent. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 3/5 #### Pros Relatively Simple to use. A reasonably good product whose full potential has been hampered thru poor & unprofessional service of local agents (South Africa & Mozambique) #### Cons Expensive. Prone to Glitches & Malfunctions. Total lack of Professionalism & Support in Souhern Africa region --- ### Service service service - Overall rating: 4/5 - Reviewer: Ron A. - Verified reviewer: Yes - Industry: Food & Beverages - Company size: 11-50 employees - Product usage: Used other for more than 2 years - Reviewed: November 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Beginning was good but as time went on service became worst and worst. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 3/5 #### Pros The software was pretty user friendly. But there were some glitches in it. #### Cons The service provider we used Pontiac Business Systems was gouging on service and I decided to switch POS systems because I was spending as much as a new system on service and that was after we had a service contract. #### Reasons for choosing Restaurant Manager by Action Systems Price and ease of use. #### Reasons for switching to Restaurant Manager by Action Systems New hardware needed and we switched. --- ### Restaurant Manager POS - Overall rating: 5/5 - Reviewer: Krista A. - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2017 - Review source details: This review was submitted organically. No incentive was offered Great feature rich POS system at an affordable price. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use, reliable and updates are included with their inexpensive software maintenance plan. We recently upgraded to RMPOS version 20. It's redesigned, bug free and works great. It also has paid at the table and supports chip card processing. Way ahead of other systems that friends of mine use at their restaurants. #### Cons I was forced to upgrade my server PC from Windows XP to Win 7. I guess that's not a huge deal, but worth noting. --- ### Functional - Overall rating: 4/5 - Reviewer: Rodel B. - Industry: Restaurants - Company size: 1001-5000 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros All the POS functionality that we need from a F&B software is available. The scope is wide as it can handle anything from a kiosk to a Large venue restaurant. #### Cons Connectivity to handheld devices are limited. Value Discounts are in US standards and need some flexibility. Some customizations might be needed if the software is used outside the US. --- ### Restaurant Manager - Overall rating: 4/5 - Reviewer: Ben A. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: October 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Positive experience for sure. It got the job done and served its purpose. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 3/5 #### Pros The software itself was VERY easy to use and train new employees on. Very simplistic and straight forward #### Cons Visually it’s terrible, many other software options are a lot better. It is VERY basic and unattractive. --- ### Good Software Functionality - Average Value - Overall rating: 3/5 - Reviewer: Dario G. - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: December 2017 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 2/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Front end software fairly easy to use and adjust for menu changes. Very adaptable for various different restaurant environments. #### Cons Value just OK for money. Hardware setup a bit complicated and prone to possible to complications. Can probably do better for the money. --- ### Buyer beware - Overall rating: 1/5 - Reviewer: Alan S. - Industry: Restaurants - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2017 - Review source details: This review was submitted organically. No incentive was offered I Just signed up with another POS company. and wasted money on Restaurant Manager #### Ratings breakdown - Ease of use: 1/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 1/5 #### Pros The outsource Tech support in Canada is great. #### Cons I've had restaurant Manager for a number of years. It's literally the worst POS. It's slow . not intuitive. And hardware support is non existent --- ### The BEST POS System that money can buy - Overall rating: 5/5 - Reviewer: Chris B. - Industry: Computer Networking - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2017 - Review source details: This review was submitted organically. No incentive was offered I was introduced to RM when my tech company was contracted by a local RM dealer for tech support, and we fell in love with the software. Now we not only support it, but we recommend it to all of the local bard, and restaurants in our area. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 --- ### Plenty features, but not cheap - Overall rating: 3/5 - Reviewer: Hiro T. - Verified reviewer: Yes - Industry: Restaurants - Company size: 51-200 employees - Product usage: Used daily for free trial - Reviewed: June 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It should be stable system for large restaurant. But the management slightly confusing. Need to work more on the API integration that we need lately. #### Ratings breakdown - Ease of use: 3/5 - Functionality: 3/5 #### Pros A lot of features, a lot of reports. Good for all kind of restaurant type: full service to fast service. #### Cons Not so many people using, so the servers have to learn little bit. There are plenty software in the server, not all combine together. It is slightly confusing and need to learn. --- ### Action System Restaurant Manger - Overall rating: 5/5 - Reviewer: Mohamed R. - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: August 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. very good experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros very easy to implement very easy to understand and to work with no big space required to install stable and have a lot of opetions amazing software #### Cons there is no central inventory management system can handle all stores together from one location. --- ### Easy to use - Overall rating: 4/5 - Reviewer: Saddam I. - Industry: Food & Beverages - Company size: 51-200 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2018 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. im happy to use this program #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Security, Reports, RM monitor, and RM alert is very good #### Cons don't have call center application and also central inventory program --- ### Way too many issues - Overall rating: 2/5 - Reviewer: Paco G. - Industry: Restaurants - Product usage: Used unspecified for less than 12 months - Reviewed: January 2016 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 2.5/5 - Functionality: 2.5/5 #### Pros The only thing I like about this is the handhelds and the efficiency they have created, when they work. #### Cons We have never ending bugs. Handhelds freeze up. My sessions don't closer properly. We have added wifi extenders, a gaming pc to run it, fans for cooling. Have had 3 handhelds sent back. Crash after crash. Manager functions are very complicated compared to software like Aloha. Selling gift cards, complicated. I am very unhappy. --- ### Mikey B.'s review - Overall rating: 3.5/5 - Reviewer: Mikey B. - Product usage: Used unspecified for unspecified - Reviewed: February 2013 - Review source details: This review was submitted organically. No incentive was offered I got two stations a year ago. I don't know much about computers, but bought my dads restaurant and know this would be better than hand written orders. I bought them from people in Raleigh, NC. They did their job and helped me when I knew nothing, but it didn't they come with a manual. I got them to run reports, inventory, etc. I need to know if I need to buy something else or if it's already in my pos. A year later, I'm still learning. Any help to questions will be a big help. I need to know if I need to buy more to access the main stuff in the pos or just download something. #### Ratings breakdown - Ease of use: 3/5 - Customer support: 5/5 - Functionality: 2/5 ## More reviews [Next reviews](https://www.softwareadvice.com/retail/restaurant-manager-pos-profile/reviews/?page=2) --- Restaurant Manager by Action Systems Reviews, Pros and Cons - 2026 Software Advice