About Resy OS

Resy OS is a cloud-based solution that restaurants to streamline processes related to online reservation management, waitlists, ticketing, online booking, payment processing and more. It provides mobile applications for iOS devices, which helps professionals manage guest walk-ins, seating plans and table availability, even from remote locations.

Resy OS allows administrators to configure role-based access permissions and gain visibility into business metrics through reports and actionable analytics. Businesses can automatically notify users about booking confirmation via texts and receive feedback from guests thrpugh surveys. Additionally, it lets customers select their preferred table type, process payments via credit cards and add names to on...


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Supported Operating System(s):

Web browser (OS agnostic)

12 Reviews of Resy OS

Average User Ratings

Overall

4.55 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(7)

7

4 stars

(3)

3

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 12 results

April 2021

Anonymous

Verified Reviewer

Company Size: 1,001-5,000 employees

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

4.0

Functionality

4.0

April 2021

Resy

Resy makes the reservation process easier as well as finding nearby restaurants in most areas when you are unsure of where you want to go. You can search by location, cuisine and dollar amount.

Pros

The product is easy to use and keep track of reservations in an app as well as receiving email notifications/reminders.

Cons

Its not easy to search unless you have your location services turned on. I prefer to enter my address and have options appear.

January 2020

Corinne from Hogsalt

Company Size: 501-1,000 employees

Industry: Hospitality

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Resy is the best!

Our experience has been great! They are always coming out with updates that push the software forward. The support team is really quick to respond and they take customer feedback into consideration which is huge.

Pros

-The Notify Feature is easily the best part about this software. It is the answer to an age old problem that restaurants have- filling seats when guests cancel their reservation. People make and cancel their reservations these days like it's no big deal and the notify function truly helps keep our restaurant full. It also keeps our guests happy so they can find out about cancelations faster than we could ever possibly tell them! -It's a great price! -We also love the ability to chat live with their support team.

Cons

We like everything! But if I had to choose one thing, we'd say that we wish there was an app for Android phones.

Reasons for Choosing Resy OS

Consumer awareness about Resy and Resy's overall functionality was far superior compared to other table management apps out there.

Reasons for Switching to Resy OS

The acquisition of Reserve by Resy

January 2020

Adva from HaSalon

Company Size: 51-200 employees

Industry: Restaurants

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

5.0

Functionality

3.0

January 2020

Very helpful tool but needs improvement

I was able to control pacing, block specific times and slots, and other actions that I didn't want my team of hostesses to mistakenly control. But it wasn't friendly enough, especially because of the lack of floor plan and ability to play with the puzzle of reservations.

Pros

It gave me the tools to monitor and control the backend or our reservation system, and most importantly it allowed me to work on my computer rather than the ipad

Cons

It didn't give me what the ipad does- I needed to be able to have full control from the backend, to see the floor plan, to have everything in front of me while dealing with the backend.

January 2020

Sara from Rosies

Company Size: 51-200 employees

Industry: Restaurants

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

Amazing product!

It has been great and is user friendly. It is easy to navigate the back of house portal which allows me to make changes last minute and access any information regarding analytics to help our every day operations

Pros

We switched to Resy from Open Table, mainly for pricing reasons but they surprised us with the ability to respond immediately with excellent customer service and willing to take any requests to enhance the product regularly to make our user experience broader and better.

Cons

The single hardest part about Resy was the transition. Operating a system for years to move on to a new was challenging. When we upgraded to ResyFly we experienced a few crashes middle of service that were inconvenient at the moment but made it so much worth it later on. Recommend full training for all parties involved way ahead of time and practice before making the change while operating it live at the store.

Reasons for Switching to Resy OS

We were interested in the better pricing option to a system that allowed all the functions of open table at a flat rate.

January 2020

Alexandra from Claro

Company Size: 11-50 employees

Industry: Hospitality

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2020

ResyOS Review

ResyOS works as our sole reservation system which thousands of customers use regularly to book their tables, confirm their reservations, and communicate with our business.

Pros

The app is extremely user friendly and helpful, allowing me to make changes. The website has more in-depth information which is helpful in pulling relevant information whether it be customer lists or service details.

Cons

On the app, I prefer the old formatting in the inventory view. It's a bit confusing to navigate now and also doesn't allow me to make changes on the app that I'm able to make on the website.