Resy OS Software

Resy OS Software

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Find out more:

About Resy OS

Resy OS is a cloud-based solution that restaurants to streamline processes related to online reservation management, waitlists, ticketing, online booking, payment processing and more. It provides mobile applications for iOS devices, which helps professionals manage guest walk-ins, seating plans and table availability, even from remote locations. Resy OS allows administrators to configure role-based access permissions and gain visibility into business metrics through reports and actionable analytics. Businesses can automatically notify users about booking confirmation via texts and receive feedback from guests thrpugh surveys. Additionally, it lets customers select their preferred table type, process payments via credit cards and add names to online waiting lists. ...

Resy OS Pricing

ResyOS provides the following pricing plans on monthly subscriptions: • Platform: $249 per month for online reservations, table management, and waitlist management. • Platform 360: $399 per month for all of the Platform features plus customizable messaging, post-meal surveys, web booking, and more. • Full Stack: $899 per month for everything in Platform 360 plus custom reporting and POS integration.

Starting price: 

$249.00 per month

Free trial: 

Not Available

Free version: 

Available

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Resy OS dining room view

Resy OS User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

5

Functionality

4.5

Showing 1 - 5 of 15 reviews

Anonymous

Company size: 1,001-5,000 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
4

Ease-of-use

out of 5
4

Functionality

out of 5

April 2021

Resy

Resy makes the reservation process easier as well as finding nearby restaurants in most areas when you are unsure of where you want to go. You can search by location, cuisine and dollar amount.

Pros

The product is easy to use and keep track of reservations in an app as well as receiving email notifications/reminders.

Cons

Its not easy to search unless you have your location services turned on. I prefer to enter my address and have options appear.

Corinne

Company size: 501-1,000 employees

Industry: Hospitality

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2020

Resy is the best!

Our experience has been great! They are always coming out with updates that push the software forward. The support team is really quick to respond and they take customer feedback into consideration which is huge.

Pros

-The Notify Feature is easily the best part about this software. It is the answer to an age old problem that restaurants have- filling seats when guests cancel their reservation. People make and cancel their reservations these days like it's no big deal and the notify function truly helps keep our restaurant full. It also keeps our guests happy so they can find out about cancelations faster than we could ever possibly tell them! -It's a great price! -We also love the ability to chat live with their support team.

Cons

We like everything! But if I had to choose one thing, we'd say that we wish there was an app for Android phones.

Reasons for choosing Resy OS

Consumer awareness about Resy and Resy's overall functionality was far superior compared to other table management apps out there.

Reasons for switching to Resy OS

The acquisition of Reserve by Resy

Kasi

Company size: 51-200 employees

Industry: Hospitality

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

May 2022

This software can't be beat!

I have so much more time during my shift to do paperwork and even clean. Time is what we have gained and time is a lot in out line of work!

Pros

It's amazing the difference has been since we stared using resy! We are a Hotel/Restaurant . So before Resy us front desk clerks we're having to make reservations and orders and all kinds of other phone calls through out the day. Now it all goes through Resy and I couldn't be happier! It was easy to set up, easy to learn! And our customers have no difficulty making reservations at all!

Cons

Honest. I haven't found a flaw yet. But if I do I'll be back to update:)

Adva

Company size: 51-200 employees

Industry: Restaurants

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
3

Value for money

out of 5
5

Customer support

out of 5
3

Functionality

out of 5

January 2020

Very helpful tool but needs improvement

I was able to control pacing, block specific times and slots, and other actions that I didn't want my team of hostesses to mistakenly control. But it wasn't friendly enough, especially because of the lack of floor plan and ability to play with the puzzle of reservations.

Pros

It gave me the tools to monitor and control the backend or our reservation system, and most importantly it allowed me to work on my computer rather than the ipad

Cons

It didn't give me what the ipad does- I needed to be able to have full control from the backend, to see the floor plan, to have everything in front of me while dealing with the backend.

Sara

Company size: 51-200 employees

Industry: Restaurants

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

January 2020

Amazing product!

It has been great and is user friendly. It is easy to navigate the back of house portal which allows me to make changes last minute and access any information regarding analytics to help our every day operations

Pros

We switched to Resy from Open Table, mainly for pricing reasons but they surprised us with the ability to respond immediately with excellent customer service and willing to take any requests to enhance the product regularly to make our user experience broader and better.

Cons

The single hardest part about Resy was the transition. Operating a system for years to move on to a new was challenging. When we upgraded to ResyFly we experienced a few crashes middle of service that were inconvenient at the moment but made it so much worth it later on. Recommend full training for all parties involved way ahead of time and practice before making the change while operating it live at the store.

Reasons for switching to Resy OS

We were interested in the better pricing option to a system that allowed all the functions of open table at a flat rate.