Retail Express is a cloud-based retail software that offers point of sale, inventory management, customer and loyalty programs, integrated e-commerce, merchandise planning, warehouse management and financial reporting. It is suited to small and midsize retail stores.

Retail Express provides users “Google-like” product search, live inventory levels and a upsell/cross-sell recommendation engine. Users can set choose from multiple payment options including Buy Now, Pay Later and Lay-bys.

Retail Express stores operational information hosted on a single and central cloud database. Integrated e-commerce solutions provide a single view of customers and inventory - both in-store and online. Reporting module provides information on sales, inventory, customer and financial data.

Retail Express integration with various business software including MYOB, Xero, BigCommerce, Magento, OpenCart, Shopify and Wise. The solution supports a variety of retail verticals including retailers of fashion, footwear, furniture, sporting goods, supplements, discount variety and general retail.

Loyalty Marketing
Loyalty Marketing

Loyalty Marketing

Retail Express eCommerce

Retail Express eCommerce

Retail Express POS Screen

Retail Express POS Screen

Retail Express POS Screen

Retail Express POS Screen

Supported Operating System(s):

Web browser (OS agnostic), Windows 8



7 Reviews of Retail Express

Overall rating

4.0 / 5 stars

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Melissa from Rodd Locksmiths

Type of Store:  Other specialty retailer

Number of employees:  11-50 employees

Ease-of-use

Value for money

Customer support

Functionality

October 2018

Feedback

Pros

easy for sales staff to raise invoices. easy to enter new customers. easy to add new staff and modify existing ones.

Cons

Have to manually do the upload to Xero each day.
Can not give customers a 7 or 14 day account.
Receiving stock when not all products are supplied is a nightmare.
Can not make it compulsory to put a customer PO on an invoice.
Can still process an invoice to a customers account when on stop credit.
Unable to set own compulsory fields when entering new stock/customers
Unable to set own preferences and shortcuts
unable to setup credit card surcharge to be added automatically when we select that payment method.
we provide service as well as sales. Can't set up a service item - has to be done as stock.
Pink pricing always changing/incorrect
Disabled products can still be added to PO’s
Comments on invoices don’t upload to xero
If an invoice that is in xero has been paid cash, and it has been rounded up it wont upload
Credit Notes don’t upload to xero


Review Source

Pauline from Cloud Blvd.

Type of Store:  Apparel & fashion

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Fantastic POS system

Pros

Retail express is easy to use, has a wide variety of handy features for a small business and offers great customer service.

Cons

Would be helpful if it allowed product images to be uploaded alongside products to help with inventory

Review Source

Bruce from Tools Unlimited

Type of Store:  Industrial supplies & machinery

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Retail Express has been a great improvement on our previous POS and inventory system.

On the whole, it is a great product.

Pros

It is loaded with lots of functions with a friendly GUI and Retail Express provides great customer support.

Cons

There are quite a few database functions that show in one format on one page, but a different format on another page. It also needs to be a bit more tailor-able to suit the way we need to operate.

Review Source

Melanie from Singleton Hi Fi

Type of Store:  Electronics & appliances

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Professional Support with Friendly Service

This software is great for a business with multiple locations. It seems to contain a large scale fulfillment section which smaller businesses (such as ours) don't really need. Overall it's been a positive step forward for our business.

Pros

Retail Express is easy to use. The point of sale is simple, yet very clever and allows you lay-by, sell and invoice all in the one transaction. It's search feature is fantastic, letting you view transactions from the day, week or via your own custom dates. We love the ability to email our customer invoices and receipts, saving us both time and money. Working with multiple screens in a web browser is a great bonus for our business.

Cons

Retail Express doesn't really cater to customer orders that well. It categorizes them as lay-by's. It does not enable the customer order to be identified in a purchase order (IE: there is no automatically fulfill mechanism). It's difficult to search for a product and you can't seem to view who the customers are that purchased the product, based on the product.

Review Source

Stuart from Award Embroidery and Promotional Apparel

Type of Store:  Apparel & fashion

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Life Changing

Pros

Ease of use, Inventory management, POS layout, Back end reports, Integration with 3rd party accounting systems.

Cons

Client order history is available but could be easier to get too and under stand. The product will give you back exactly what you put into it so do your preparation well.

Review Source

Jason from Forty Winks Hoppers Crossing

Type of Store:  Franchise

Number of employees:  2-10 employees

Ease-of-use

Value for money

Customer support

Functionality

September 2018

Retail Express is very easy to use and was a very smooth transition for us from a paper derivative business to a digital platform

Pros

Very Easy to use and gives us an edge on professionalism and performance internally.
Data is now at the touch of a couple of buttons instead of having to compose the information for days/weeks.

Cons

So many features that I haven't had time to learn them all, this is the only issue I have as it can take quite some time to learn everything.

Review Source

Jonathan from Stockman's Ridge Wines

Type of Store:  Liquor store

Number of employees:  2-10 employees

Ease-of-use

Functionality

June 2018

Very poor customer service and poor system security

Pros

The POS itself is nice and relatively easy to use it has a nice look................................

Cons

Poor reporting, poor customer support and the in our instance the system was penetrated by an external source and our customer data was compromised.

Review Source