



Loyalty Marketing




Supported Operating System(s):
Web browser (OS agnostic), Windows 8About Retail Express
Retail Express is a cloud-based retail software that offers point of sale, inventory management, customer and loyalty programs, integrated e-commerce, merchandise planning, warehouse management and financial reporting. It is suited to small and midsize retail stores.
Retail Express provides users "Google-like" product search, live inventory levels and a upsell/cross-sell recommendation engine. Users can set choose from multiple payment options including Buy Now, Pay Later and Lay-bys.
Retail Express stores operational information hosted on a single and central cloud database. Integrated e-commerce solutions provide a single view of customers and inventory - both in-store and online. Reporting module provides information o...
Loyalty Marketing
Supported Operating System(s):
Web browser (OS agnostic), Windows 8Average User Ratings
Overall
Ease-of-use
3.5
Value for money
4.0
Customer support
4.5
Functionality
4.0
Likelihood to Recommend
Not likely
Very likely
June 2020
Luke from Big Fish Aquarium Pty Ltd
Company Size: 2-10 employees
Industry: Retail
Time Used: Less than 6 months
Review Source
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
June 2020
A Fantastic System for all Retailers, big and small
From the initial Sales manager, to the Implementation Manager.... all staff were fantastic, enthusiastic and more than capable of handling any questions/issues I had.
Pros
The easy to use system means my staff picked it up quickly. The detailed Back of House reporting is a managers dream.
Cons
The only thing I've seen missing is an ability to sell an item via weight ($$/per kg), but it's minor. Our previous system never had this either so we're well placed to get around it. Would be great in the future.
Reasons for Choosing Retail Express
1. Staff all have retail experience.2. Your [SENSITIVE CONTENT HIDDEN] has extensive retail history.3. Easy to use program with heaps of features.
Reasons for Switching to Retail Express
MYOB was great..... in the 90's/early 00's. We needed a POS software program that was more up to date with the current technology we use. It's allowed us to have a second register again without much effort at all.
May 2020
Brad from Newrybar Merchants Pty Ltd
Company Size: 11-50 employees
Industry: Retail
Time Used: Less than 6 months
Review Source
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
4.0
May 2020
Retail Express Implementation for a Small Multi Sectioned Retail Business
The Overall Experience has been great very easy to transition . The On-boarding Program for Training was Great and the Access to Resources Fantastic. The Implementation Manager and other Points of Contact were all great to deal with.
Pros
Modern Cloud based system that has all the Reporting Requirements needed but all the Functionality of a Modern System in a Age of Technology Advancement . It seems as though it has been designed for this Purpose not the " that's something we are going to develop in the Future attitude" that other Systems seem to have.
Cons
At this stage I believe it is still the Honeymoon Period so just " Training Training Training" to get the Most out what we can Do with Retail Express
Reasons for Choosing Retail Express
Seems like Retail Express was the best option providing all the Power in Reporting and great Cloud based Functionality and Performance with a very sleek modern styling . Best Option Hands Down.
Reasons for Switching to Retail Express
The Server and POS Systems we were using were very powerful and great for reporting . But was very dated and had no cloud based functionality and there was no bridge to be able to set up an online presence.
October 2018
Melissa from Rodd Locksmiths
Company Size: 11-50 employees
Industry: Retail
Time Used: More than 2 years
Review Source
Ease-of-use
4.0
Value for money
2.0
Customer support
4.0
Functionality
4.0
October 2018
Feedback
Pros
easy for sales staff to raise invoices. easy to enter new customers. easy to add new staff and modify existing ones.
Cons
Have to manually do the upload to Xero each day. Can not give customers a 7 or 14 day account. Receiving stock when not all products are supplied is a nightmare. Can not make it compulsory to put a customer PO on an invoice. Can still process an invoice to a customers account when on stop credit. Unable to set own compulsory fields when entering new stock/customers Unable to set own preferences and shortcuts unable to setup credit card surcharge to be added automatically when we select that payment method. we provide service as well as sales. Can't set up a service item - has to be done as stock. Pink pricing always changing/incorrect Disabled products can still be added to PO’s Comments on invoices don’t upload to xero If an invoice that is in xero has been paid cash, and it has been rounded up it wont upload Credit Notes don’t upload to xero
April 2019
Melanie from Singleton Hi Fi
Company Size: 2-10 employees
Industry: Computer Hardware
Time Used: Less than 12 months
Review Source
Ease-of-use
2.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
April 2019
Great POS Cloud System
Excellent service, quick responses to queries, very helpful support. Updates are provided via overnight uploads done automatically with no downtime to your system. New update information is provided in detail via email. They respond well to customer suggestions and are constantly improving the system.
Pros
The implementation of this software is fantastic. A team of experts is available to help you transfer your database of stock, suppliers and customers with ease. Retail Express has a comprehensive knowledge database including video tutorials and instructions which all staff can access. The software is friendly, easy to use and navigate with email and internet integration.
Cons
Special customer orders are tricky to handle. We are yet to understand how to order/manage customer orders and are currently doing this through the lay by option which is difficult unless you have one staff member managing this are (IE: you can over order stock). Back orders are a little cumbersome but can be adapted to suit your business needs. Overall though the positives of this system outweigh the small negatives.
September 2018
Melanie from Singleton Hi Fi
Company Size: 2-10 employees
Industry: Electrical/Electronic Manufacturing
Time Used: Less than 6 months
Review Source
Ease-of-use
3.0
Value for money
5.0
Customer support
5.0
Functionality
4.0
September 2018
Professional Support with Friendly Service
This software is great for a business with multiple locations. It seems to contain a large scale fulfillment section which smaller businesses (such as ours) don't really need. Overall it's been a positive step forward for our business.
Pros
Retail Express is easy to use. The point of sale is simple, yet very clever and allows you lay-by, sell and invoice all in the one transaction. It's search feature is fantastic, letting you view transactions from the day, week or via your own custom dates. We love the ability to email our customer invoices and receipts, saving us both time and money. Working with multiple screens in a web browser is a great bonus for our business.
Cons
Retail Express doesn't really cater to customer orders that well. It categorizes them as lay-by's. It does not enable the customer order to be identified in a purchase order (IE: there is no automatically fulfill mechanism). It's difficult to search for a product and you can't seem to view who the customers are that purchased the product, based on the product.