Retail Express Software

Feedback

Pros

easy for sales staff to raise invoices. easy to enter new customers. easy to add new staff and modify existing ones.

Cons

Have to manually do the upload to Xero each day.
Can not give customers a 7 or 14 day account.
Receiving stock when not all products are supplied is a nightmare.
Can not make it compulsory to put a customer PO on an invoice.
Can still process an invoice to a customers account when on stop credit.
Unable to set own compulsory fields when entering new stock/customers
Unable to set own preferences and shortcuts
unable to setup credit card surcharge to be added automatically when we select that payment method.
we provide service as well as sales. Can't set up a service item - has to be done as stock.
Pink pricing always changing/incorrect
Disabled products can still be added to PO’s
Comments on invoices don’t upload to xero
If an invoice that is in xero has been paid cash, and it has been rounded up it wont upload
Credit Notes don’t upload to xero

Professional Support with Friendly Service

This software is great for a business with multiple locations. It seems to contain a large scale fulfillment section which smaller businesses (such as ours) don't really need. Overall it's been a positive step forward for our business.

Pros

Retail Express is easy to use. The point of sale is simple, yet very clever and allows you lay-by, sell and invoice all in the one transaction. It's search feature is fantastic, letting you view transactions from the day, week or via your own custom dates. We love the ability to email our customer invoices and receipts, saving us both time and money. Working with multiple screens in a web browser is a great bonus for our business.

Cons

Retail Express doesn't really cater to customer orders that well. It categorizes them as lay-by's. It does not enable the customer order to be identified in a purchase order (IE: there is no automatically fulfill mechanism). It's difficult to search for a product and you can't seem to view who the customers are that purchased the product, based on the product.

Retail Express has been a great improvement on our previous POS and inventory system.

On the whole, it is a great product.

Pros

It is loaded with lots of functions with a friendly GUI and Retail Express provides great customer support.

Cons

There are quite a few database functions that show in one format on one page, but a different format on another page. It also needs to be a bit more tailor-able to suit the way we need to operate.

Life Changing

Pros

Ease of use, Inventory management, POS layout, Back end reports, Integration with 3rd party accounting systems.

Cons

Client order history is available but could be easier to get too and under stand. The product will give you back exactly what you put into it so do your preparation well.

Retail Express is very easy to use and was a very smooth transition for us from a paper derivative business to a digital platform

Pros

Very Easy to use and gives us an edge on professionalism and performance internally.
Data is now at the touch of a couple of buttons instead of having to compose the information for days/weeks.

Cons

So many features that I haven't had time to learn them all, this is the only issue I have as it can take quite some time to learn everything.

Fantastic POS system

Pros

Retail express is easy to use, has a wide variety of handy features for a small business and offers great customer service.

Cons

Would be helpful if it allowed product images to be uploaded alongside products to help with inventory

Very poor customer service and poor system security

Pros

The POS itself is nice and relatively easy to use it has a nice look................................

Cons

Poor reporting, poor customer support and the in our instance the system was penetrated by an external source and our customer data was compromised.

Sales Staff Promised the World, Product Failed Miserably

If you are look for a POS solution I would look elsewhere. Nothing that was promised turned out to be true.

Pros

The POS is easy to use but there are plenty of cheaper / free POS solutions that will do exactly the same thing.

Cons

- Xero integration is manual and terrible
- Customer accounts turn to chaos, cannot give 7 or 14 day terms. Reporting on account customer is awful
- Entering Purchase order when not complete turned our accounting software into turmoil.
- Sales staff sold the perfect POS solution for our retail / wholesale business, the product did not stack up
- Ecommerce integration was promised but never happened, all smoke and mirrors