We have been using the software Retail Pro for about two months now at our single location, which is a Swimming Pool retail store. Since the day we first launched the software, we have had such an easy time conducting business with our vast customer base. Ringing in sales have never been easier, and we can now, for once, really track our sales by department and so much more. The software was very easy to learn and J.D. Associates was a big part of that! Their training process was not only well-performed, but our teacher made it fun as well! I'd recommend RetailPro and J.D. Associates to any entrepreneur or business manager!

I can't think of anything at all. There is nothing to date we dislike, and I can't see us ever changing our views.

i got the knowledge that gave me the chance to implement and support our customer in the market, very important thing is that i learned how business operate with one of the biggest retail solution ever

very powerful inventory management solution, full of function and features. the second thing is the scalability and durability the solution can support large number of stores & POSs in one big database "oracle database".

it takes much time to recover database especially in the main server, 2nd thing when upgrade from old release to a new one with large number of stores and POSs.

We pay for the software assurance and don't seem to get any benefit from the program. We haven't had our system updated anytime recently, since we have so many features that are custom we always run into issues right after updates and it requires us to have down time and constantly figure out what caused the issues. We also seem to have a problem with the follow through on projects from Granite/Retail pro. Once we contact granite with an issue it seem like it's either pushed to the side or forgotten about. When Granite is reminded of the issue multiple times through emails and phone calls they will fix the issue, it seems like we are constantly reminding them about any issue we are dealing with. We are currently trying to update our system so we are compliant with the tls from Cayan. The process started well over a month ago and the updates still haven't been installed. Yesterday we were affected by the brownout from Cayan for over 45min and lost multiple sales because of the software not being updated even though we are trying to be proactive on our end.

Customization of inventory screens, printing inventory, jewelry tags customization of checkout screen. Granite Info Sys has done great work for us in the past and continue to always follow through when reminded of issues. A lot of the custom pieces of our system make our store more successful because of the features & functions Granite created.

When using central gift cards, scanning cards always creates a "?" after the last number. Retail pro has done nothing to fix this issue, we have had the system for almost 4 years now and still deal with this issue daily. Granite Info Sys informed retail pro about this issue days after implementing our new system and still the bug remains. Applying updates to the software isn't easy and requires us to pay our software provider each time an update is available. Reports function, reordering capability, inventory alerts, speed of processing gift cards all lacks. Lack of customization for loyalty programs, we had a lot of custom work done by our service provider, anytime we have an issue it costs money to figure out what's wrong because it's something that wasn't available in retail pro. Lots of bugs still in the software that haven't been addressed.

I have been working with R Pro version 8 from 2003 to 2015 with Valentino and now with version 9 with Philipp Plein, as far as a retail system, from both the POS and the logistic side, its an excellent software. Easy to manage and use. The ONLY downfall is the EFT. At the POS, you really need to have a good, reliable, and when working with luxury retail, a sleek device to expedite EMV transactions. The 2 options offered by Cyan , your ONLY EFT choice, are for mass merchants, not a luxury boutique. As far as support, One Step Retail has been my partner of choice and they are second to none in support and sales. Over the years I had many special requests from upper management, and OSR were very quick on assisting and "making it happen".

The simple structure of the POS. Very easy to learn.

The EFT module. Cayan is HORRIBLE!!! Please go back to Shift 4. Better support and nicer devices.

Our operation is very seasonal, and we gear up from 0 to 100 in a short amount of time. The accuracy the system delivers for inventory management gives us the confidence to make rapid decisions that impact our bottom line. We especially appreciate the level of support that we receive. That level of trust in the product and support is important for us since we have such a narrow window for our business.

No software is perfect. However, our experience with Retail Pro has been significantly better then our previous vendor. Our least favorite thing about the software is how it behaves with our unique discount structure. However, we have found ways to make it fit our operation.

After using Retail Pro ver. 8 for 13 years, version 9.4 does have some extra features that make getting needed information inside the program without running reports. You can customize screens and documents. The software is fairly intuitive. Conversion from version 8 to version 9 went smoothly without loss of data. The check in/out function of the software is improved in 9.4. Maintenance of data is much easier in this version and corrections can be done while users are using the software.

Retail Pro version 9.4 is VERY, VERY slow. The Purchase Order piece of the software has many bugs and the company is not responsive to fix them. The reports are inadequate and no customization is allowed without purchasing third party software. Even with third party software, the average user would not be able to sit down and customize a report, let alone create a new report. Basic information is unavailable in the reports delivered with the software.

It’s been terrible all around.

Detailed reports are very good. A lot of options.

Customer Support is non existent. Stay away, too many times in 15 years we’ve been left high and dry with absolutely no help from our RetailPro partners and RetailPro customer service.

Hands down, what I like best is that our service is through BHD. I purchased Retail Pro in 2003 and have had bumps along the way (e.g.-hard drive crashes, lost data/backup issues, questions on operation, etc.). Customer support has always gone over and above the call of duty to solve my problems in a friendly, efficient, and cost-effective manner. Also, it is comforting that their support staff have longevity in the company. I also like the intuitive features of use and easy integration with Quickbooks.

I am concerned that at some point they will no longer support Version 8, and Version 8 works just fine for us. We don't want to be forced to buy more than we need.

Love this POS system, very easy to navigate, easy for the beginner when someone has never use a POS system before!

Definitely too much blue, need to update the colors and the look of it, seems a bit old school and hard to look at, Also ran a bit slower than other POS systems I've used

I like how i can customize almost anything on my business through Retail Pro, they give me options to improve my business even more.

There are no major issues on this software. It performs pretty well as far as i am using it. I highly recommend it!

Nothing. I loathe this software and I wish its developers absolutely nothing but the worst.

I guess it technically runs. Beyond the fact that it's easier than using a pen and paper to keep track of products, there is nothing I like about this software.

It is disorganized, inefficient, difficult to use, has memory leaks, no database support, closed-source and expensive to upgrade, bizarrely laid out, and just overall a pain to use on a day-to-day basis.

Server based is outdated.

Robust, and reliable we have used it for more than 30 years. It has served our store well over the last 30 years. Reporting is good.

Clunky and outdated. To improve our online presence we need to link to Linked Retail which is $ a month

The Retail Pro product and Big Hairy Dog are unique in a number of ways: 1) The product has unmatched functionality that allows users to manage just about every conceivable aspect of a retail business (fashion, in our case) in a highly flexible and customized manner. 2) The product is mature and, as a result, is extremely robust. 3) Retail Pro is very active and responsive with their support program. Bugs are addressed in a timely and efficient manner. Extensions to the product occur on an ongoing basis. 4) Big Hairy Dog are an excellent distributor of Retail Pro. They are well established and have a large team of highly skilled professionals providing service and support on the Retail Pro product. Their knowledge and experience in both Retail Pro and POS generally is unmatched.

The user interface of the product could be more intuitive.

We've used Retail Pro (v8) for 11 years now, and it has served us well. There are features we do not use, but the program fills our needs very well- inventory, vendor & customer management, reporting etc.

Versatile and straight forward to use. Many 'out of the box' POS programs are too rigid to adapt to the unique needs of specialty retailers. Retail Pro handles this very well. While there are features we feel we are doing without, no other program offers us the flexibility in the ordering process we need.

Room for non-tech savvy users to get into trouble. Tends to lag a bit behind the leading edge of technology.

Retail pro is a decent software for a consignment store. It is fairly simple to you and has a smooth layout.

My cons with the product is that there is more products out there like it with newer layouts and easier to use.

The software is packed with features that I have yet to find in other software on the market, including multiple ways of handling employee compensation (eg.-SPIFs, different commissions for different employees), fully customized screen layouts, and most importantly the ability to do quick mass edits using the CTRL+F2 function on the inventory grid.

Sometimes the software can slow down when too many users are logged in at once.